Tangerine CA
Reviews and Complaints

I was told that I need to sign a proper form in order to buy Tangerine fund despite I have already an existing RSP account with Tangerine Investments for about 20 so years. When I requested such application form to be mailed to me with all information filled out, the Tangerine agent kept telling me to ''hold on'' for over 10 times. He did not provide a non-ambiguous answer as to what was wrong or why the long 20 minute wait for such very simple, straight-forward request. Finally, enough is enough, I ended this long wait for nothing contact & told this Tangerine agent ''It's your loss. I am not buying anything from you anymore!''

When I was working, I knew nearly all my job related information well & could answer & provide proper answers to callers right away most of the time. AND THIS TO ME IS TRULY & TOTALLY PROFESSIONAL. I felt really guilty & incompetent to keep people waiting for me to find answers to their questions relating to my job & program. After all, isn't time precious to ALL OF US?

Mentality/Aptitude with unpractical/user unfriendly tech really have changed a lot for many people now. Working people are largely not well-trained at all with tech on hand that is supposedly to aid them in doing a much efficient job. On the contrary, excessive, ambiguous info is overwhelming & many people nowadays rely too much on computers even for the most simple questions such as hours, mailing/email address, whatever they are promoting online/TV, name of their supervisor, supervisor' s contact information and so on. It is not uncommon that people cannot do their work properly whenever their computers/tech are down for whatever reason.

Of course, people who are lucky enough to have a job & most of their employers, businesses or offices, big & small, care nothing about getting complaints which seem to have become part of the unavoidable yet acceptable reality at work & doing business. The more complaints they are getting the merrier so that they can keep if not expand their already quite useless, time-consuming, bulky, incompetent & bureaucratic complaint department & its complex & confusing process that under most circumstance in my experience, achieves nothing other than much more time being wasted contacting them

I called Tangerine Investment on August 11/23 trying to redeem a small portion of a mutual fund in my RRSP account. An agent by the name of Richard and I spent 10-15 minute on account/investment profile updating questions in addition to usual security questions. Then Richard said he was going to ask me some more "identical questions" on each of my 3 types of investment account I have with Tangerine & I needed to answer these "identical questions" 3 times.

I get annoyed & felt that my RSP funds was being hijacked & I have no access to my own registered RSP money until I fully satisfy a long set of administrative or so called "regulatory" questions. As a result, I missed an ideal fund redeem price that I have been waiting for years.

I feel that most of these questions have no or little relevance to investors protection or frauds. And most of these administrative questions are invasion of my privacy & are intrusive. And I regard them a form of discrimination against investors like me who rely on telephones to buy & sell.

These constant needs to update investment/account profile are all intrusive to inactive investors & apparently we investors do not have a choice to refuse

This DOES NOT SEEM right in a democratic country — to answer a long list of administrative questions in order to access our own money using a pretext of investment/account profile updating

I called Tangerine Investment on August 11/23 trying to redeem a small portion of a mutual fund in my RRSP account. An agent by the name of Richard and I spent 10-15 minute on account/investment profile updating questions in addition to usual security questions. Then Richard said he was going to ask me some more "identical questions" on each of my 3 types of investment account I have with Tangerine & I needed to answer these "identical questions" 3 times.

I get annoyed & felt that my RSP funds was being hijacked & I have no access to my own registered RSP money until I fully satisfy a long set of administrative or so called "regulatory" questions. As a result, I missed an ideal fund redeem price that I have been waiting for years.

I feel that most of these questions has no or little relevance to investors protection or frauds. And most of these administrative questions are invasion of my privacy & are intrusive. And I regard them a form of discrimination against investors like me who rely on telephones to buy & sell.

These constant needs to update investment/account profile are all intrusive to inactive investors & apparently we investors do not have a choice to refuse

This DOES NOT SEEM right in a democratic country-----to answer a long list of administrative questions in order to access our own money using a pretext of investment/account profile updating

Tangerine CA ain't got the best customer service, if you ask me. They make things harder for us customers and don't seem too keen on finding solutions that actually work for us. It's like they don't care about our needs or something. I mean, come on, can't they at least try to be a bit more helpful? It's frustrating when you're trying to get things done and they just keep throwing roadblocks in your way. I wish they'd step up their game and start treating their customers better.

So, I had a real bad experience with Tangerine CA. Someone went and did some shady stuff with my account, depositing a fake check and all that. And instead of trying to figure out what happened, they just went ahead and closed my account. Like, what the heck, man? They didn't even give me a chance to explain myself or anything. It's like they just assumed I was the one who did it. And now I'm left with no account and no way to access my money. It's a real bummer, let me tell you. I wouldn't recommend Tangerine CA to anyone, not after the way they treated me.

Yo, so I gotta say, Tangerine CA ain't all that great. I been with them since they was ING Direct and back then, they was killin' it with the service. But then Scotia bank took over and everything went downhill. They dropped the interest rates and now the online banking is hella slow. Like, it ain't even worth it. The service is just straight up poor.

Honestly, I gotta say, I wouldn't recommend Tangerine CA to anyone. The security department seems like they don't even know what they're doing half the time. It's pretty concerning, to be honest. I mean, I'd rather eat someone else's puke than have to deal with the hassle of this place.

And get this - I just found out that Scotia bank owns Tangerine CA. Like, what?! That's even scarier to think about. I don't know about you, but I don't want my money in the hands of a company that can't even get their security department in order.

Overall, I'd say just steer clear of Tangerine CA. It's not worth the risk, in my opinion. There are plenty of other banks out there that are much more reliable and trustworthy.

Tangerine CA is a bank that I have been using for a while now. I have had some good experiences with them, but there are also some issues that I have encountered. One of the main problems that I have faced is with their customer service over the phone. The employees who answer the phone do not speak French or English correctly, which can be frustrating when you are trying to communicate with them.

Now, I am all for diversity and inclusivity in the workplace, but when it starts to affect the quality of customer service, something needs to be done. It is not fair to the customers who are trying to get help and are unable to do so because of a language barrier.

Another issue that I have had with Tangerine CA is their website. While it is easy to navigate and use, there have been times when it has been down or not working properly. This can be a major inconvenience, especially when you need to access your account information or make a transaction.

Despite these issues, I do appreciate the fact that Tangerine CA offers no-fee banking and has a great mobile app. The app is user-friendly and allows me to do everything I need to do with my account on the go.

Overall, while Tangerine CA has some areas that need improvement, I still think it is a decent bank to use. If they can address the issues with their customer service and website, they could be a great option for anyone looking for a no-fee banking solution.

Yo, so I gotta say, Tangerine CA ain't really impressin' me much. I mean, I had to wait on hold for like 30 minutes just to talk to someone about my credit card, and then it took another 30 minutes just to get it credited. And don't even get me started on the security holds - that was another 30 minutes of my life I'll never get back. And the worst part? There's no way to talk to a supervisor or get a direct line to someone who can actually help you out. It's all just telephone and emails, which is a real pain in the butt if you ask me.

And let's talk about the staff (or lack thereof). I mean, seriously, where are they all? It's like they're all hiding or something. And don't even think about trying to get ahold of the CEO - I bet they wouldn't even spend 90 minutes on hold like the rest of us poor saps.

Oh, and if you're thinking about getting a card from Tangerine CA, I'd say think again. The mail takes like two weeks to get to you, which is just ridiculous in this day and age.

All in all, I gotta give Tangerine CA a big fat zero for everything. They really need to step up their game if they want to keep customers happy.

I have to say, Tangerine CA is not a bank I would recommend to anyone. In fact, I would strongly advise against using their services and proceed with caution if you do decide to go with them. In my experience, they epitomize the concept of predatory lending.

I don't have any proof of purchase to show you, but I can assure you that I have dealt with Tangerine before. And let me tell you, it was not a pleasant experience. The whole process was riddled with hidden fees and charges that I was not made aware of beforehand. It felt like they were trying to take advantage of me at every turn.

To make matters worse, their customer service was less than helpful. Every time I tried to get in touch with them, I was met with long wait times and unhelpful representatives. It was like pulling teeth just to get a straight answer out of them.

Overall, I would say that Tangerine CA is a bank to avoid. Their practices are shady at best, and their customer service leaves a lot to be desired. If you're looking for a reliable and trustworthy bank, I would suggest looking elsewhere.