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TaskRabbit Reviews 1

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TaskRabbit I hired a plumber on Taskrabbit

The price for the service was £67. Once I agreed and accepted the offer. He sent me a message of acceptance, and increased it with an extra £25.

To cover his car running cost. I think this is absolutely disgusting. Why couldn’t he advertise it on his profile?

Ideally, I would like to cancel the booking, according to Taskrabbit, I will be charged for counselling. This is absolutely despicable!

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TaskRabbit Complaints 37

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3:17 pm EDT
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TaskRabbit Platform/customer service

I was a tasker for about a year with no real issues until one day I get a message saying I can no longer use the platform due to my conduct failing to meet client expectations it pretty much is a copy and paste response.I was told that the reason for this is because I overcharged the client however I have a 2 hr minimum meaning if the job takes 1 hr I still get paid for 2 this is clearly stated on my profile and is seen by clients before I’m even hired.Upon trying to explain this to taskrabbit after getting no where with customer service being on hold forever and told there was no supervisor I could speak with.I was told that I still will not have my account opened back up and I’m basically banned from using the platform.I did nothing wrong I didn’t violate anything I tried to appeal this decision and was meet with a quick oh your appeals been denied without even speaking to anyone and without giving me a chance to say my part.I now am facing financial hardship.Taskrabbit treats they taskers with complete disregard and do nothing to resolve the problem.

Claimed loss: Livelihood

Desired outcome: To be reinstated

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5:16 pm EDT
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TaskRabbit TaskRabbit's Negligence: Our Disappointing Experience with Matt F in NYC Move

We recently hired a TaskRabbit Tasker named Matt F to help us with our move in NYC. We needed him to load our truck and then come back the next day to remove any waste items, including a broken down bed, some old garden chairs, and packing materials. However, our experience with TaskRabbit was far from satisfactory.

Matt F failed to load a mirrored cabinet that contained jewelry, even though it was already packaged up and left in the middle of the room to be loaded. The next day, when he returned to throw away the waste items, he found the packaged mirror and sent a message saying that it had been missed off the truck. Before we had a chance to respond, he threw it in the trash at our apartment block, and it was removed by the city sanitation guys. He did not ask what was to be done with it, nor did he leave it with someone at the front desk in the apartment. He took it upon himself to make the decision to throw it away.

We have been in a long and protracted claims process with TaskRabbit, who claim to have a 'Happiness Pledge' and insure jobs up to $1 million. We sent them a full inventory of the items lost and copies of the messages with Matt F in which he ADMITS he knew the item had been left off the truck and that he threw it away without asking consent to do so.

TaskRabbit says they won't cover the loss because it's 'a miscommunication between users.' There was zero miscommunication. Matt F was tasked with loading the item. He admits he failed to load it. He also admits he threw it away without asking permission to do so. We provided them with the evidence of his admission of guilt. It's a clear example of negligence even by their own terms and conditions, which we have read carefully.

The company is a joke. If they promise to insure tasks to protect the users from idiots like Matt F, then they should do so. Most of the items are irreplaceable, but they should at least pay out towards the cost of replacing them. We provided them with a picture of every item that was in the cabinet and what it looked like when it was packaged. Can't be much clearer evidence than we provided.

Overall, our experience with TaskRabbit was extremely disappointing. We would not recommend this service to anyone and will be looking for alternative options in the future. It's a shame that a company that claims to prioritize customer satisfaction and safety fails to deliver on its promises.

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4:47 pm EDT
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TaskRabbit TaskRabbit Review: Poor Customer Service and Excessive Fees

I've been using TaskRabbit for about three weeks now and I have to say, I'm not impressed. First off, they make you pay $20 upfront for a background check, which seems a bit steep to me. I mean, I understand the need for a background check, but $20 seems a bit excessive. And to make matters worse, I haven't heard anything from them since I signed up. I've sent them several emails asking about my status, but all I get in return is a generic automated message. It's frustrating to say the least.

After a lot of effort, I finally managed to get in touch with their customer service. But even then, it wasn't easy. You can only contact them by phone if it's an emergency, which is ridiculous. When I finally got through to someone, they told me that my issue had already been forwarded to the appropriate department. Why couldn't they have told me that before? And when I asked if there was any way I could get in touch with that department, they told me no. So how am I supposed to know what's going on with my application?

To make matters worse, when I asked for a refund since it seemed like nothing was being done, they told me that the fee was non-refundable. That's ridiculous! And to add insult to injury, I didn't even receive a copy of my background check, which is legally my right. I clicked on that option when I signed up, but I never received anything.

In the end, I decided to try out another service called HandyPro. So far, they're okay. They're hard to get in touch with, but at least I was able to start working right away. The Tasker app is definitely better in terms of layout and the variety of jobs available, but their management is terrible. I hope they can fix this up because it's really frustrating to deal with.

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Is TaskRabbit Legit?

TaskRabbit earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds TaskRabbit to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, TaskRabbit is known for their high standards and safety. If you're thinking about dealing with TaskRabbit, it's wise to check how they handle complaints.

We found clear and detailed contact information for TaskRabbit. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of TaskRabbit's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Taskrabbit.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Taskrabbit.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for TaskRabbit have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up TaskRabbit and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While TaskRabbit has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 37 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • TaskRabbit protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from TaskRabbit that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
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TaskRabbit TaskRabbit Review: Disaster Moving Experience, Poor Customer Service, and a Joke of a "Happiness Pledge

So, I finally decided to give TaskRabbit a try after years of debating. My family and I had just moved into a new house, and we wanted to swap the upstairs and downstairs couch sets. The old owners left furniture, but we needed help moving it around before our stuff arrived. I hired two Taskers for the job, and it was a disaster. As you can see from the photos, they tore up our walls and stairs and didn't even complete the job. They spent over three hours on it, which ended up costing me almost $400. That's not even including the $1000 I had to spend to bring in a contractor to repair and repaint everything.

I was really upset about what had happened to our new home. The Taskers could have just said no, but they claimed they could do it. When the professional movers came the next day, it took them only 15 minutes to do it with no damage at all. I was sick over what the Taskers had done.

So, I filed a claim with TaskRabbit. Their "happiness pledge" is a joke. I spent over three weeks going back and forth, jumping through hoops. For example, they asked for my contractor's assessment on professional letterhead with phone, email, address, logo, etc. How many local contractors do you know that even have professional letterhead? Most just write up an invoice. Luckily, my contractor was nice enough and felt so bad for how damaged my walls were that she took the time to do it.

Once TaskRabbit was finally satisfied with the info I provided, they offered me $200 back on the job and a $150 credit that I will NEVER use. I wasn't asking for an insane amount of money back. I didn't even ask for the $1000 it cost for all the repairs. It was on me to fix it, using TaskRabbit was my mistake! But I did ask for the $400 back that I paid them for the work, and they refused.

I warn you now, don't use TaskRabbit! Spend the extra money to hire a professional or go with another task site that isn't so corporate they refuse to consider the actual people they are servicing. I am really disappointed. I wanted it to work. With a new house, we have so many little things that need to be done, furniture to be built, etc. TaskRabbit had an opportunity to build a strong client, and instead, they decided that $200 in a settlement wasn't worth it.

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TaskRabbit Unprofessional Tasker and Poor Customer Service from TaskRabbit

I recently had a less than satisfactory experience with TaskRabbit. I hired a Tasker named Tony to do some touch up paint in my family room. I specifically told him that I didn't have paint and didn't want mismatched colors. I also made it clear that if he couldn't match the color, I didn't want him to paint the walls. Unfortunately, Tony didn't listen to my instructions and left me with bright white patches throughout my living room, dining area, and doorway. I only asked him to paint one location where a floating shelf was, but he ended up painting other sections of the house without my permission.

To make matters worse, Tony arrived early for the appointment, which was inconvenient for me since I have a one-year-old child. My husband paid Tony $160 through Venmo, even though my card had already been charged $81 by TaskRabbit. When I asked my husband why he paid Tony, he said that Tony told him he hadn't been paid yet. I immediately contacted Tony and asked him to Venmo me the $81 that I was charged through TaskRabbit and to give my husband some of the money back. However, Tony refused and only Venmoed back $65.

I was extremely frustrated with Tony's behavior and tried to explain the situation to him. However, he was unresponsive and unhelpful. He even tried to blame me for not staying at home while he did the job. I have never encountered such unprofessional behavior before and would not recommend Tony or TaskRabbit to anyone.

When I contacted TaskRabbit about the issue, they only provided me with a generic response and didn't offer any real solutions. I provided them with screenshots of my husband's Venmo payment and messages with Tony, but they didn't seem to care. Overall, I was extremely disappointed with my experience with TaskRabbit and would not use their services again.

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TaskRabbit TaskRabbit's Interview Process Needs Improvement: A Review of My Experience

TaskRabbit is a great option for those who need quick solutions, but their professionalism could use some work. It's important to have good manners, not just today, but every day. I applied for a customer service position at TaskRabbit and the interview process was grueling. I had to choose three possible time slots for each of the five interviews I had. On my final interview, I had to meet the interviewer in a hotel lobby where he had to find a "quiet" spot to conduct the interview. After the interview, I had to pay for parking. When you're a company making millions, you should act like it. Applicants are looking for a job and shouldn't have to pay for parking. I've had jobs that required security clearance and the interview process wasn't as exhausting as this one. TaskRabbit should make their interview process more reasonable. It was physically and emotionally draining. As an entry-level employee, two or three interviews are enough. Any more than that should be reserved for executive positions. It was clear from the interviewer's statements that I wasn't the one. After all the time I spent on the interview process, I think it's fair to know why I wasn't chosen. When a business handles their internal affairs this way, it makes you wonder how they handle external affairs.

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TaskRabbit TaskRabbit Review: Unreliable Pricing and Poor Customer Service

I recently purchased some wall units from IKEA and was suggested by TaskRabbit to use their services to install them. I received an email from them with a link to the exact wall units I had purchased and a quote of $132 to install them. They even sent me reminders to use their services. I decided to give it a try and clicked on the link in their email. I was then connected with Brandon, who quoted me $223+ ($71/hour - 3 hours) to do the job. Although I had already done all the measuring and located where the 24 holes needed to be drilled, I simply am not strong enough to drill into plaster. I agreed to the price, but then Brandon said his rate was even higher for mounting, $85/hour. This was almost 100% more than what TaskRabbit had quoted me. I cancelled Brandon and called TaskRabbit to understand why there was such a discrepancy in the pricing.

Their customer service rep explained that TaskRabbit takes no responsibility for quotes given at the time of an IKEA purchase - quotes for THEIR work. I was confused by this as they have a business collaboration with IKEA. It seems like TaskRabbit should want to ensure that the quote IKEA is giving to people is accurate to avoid unhappy customers like me from feeling how I do now and taking up the time of their customer service folks. I also found out that TaskRabbit charges 15% on top of whatever the fee is. This was not made clear to me when I received the initial quote.

My conclusion is that TaskRabbit does not care about customers. They know people need help to build and install products and they take advantage of that by charging whatever they want, even if it's significantly more than what they initially quoted. It's predatory and they need to have accountability. They should improve their quoting system with IKEA and hold their taskers accountable with their rates. They should not allow arbitrary price elasticity. They need to hold themselves accountable for the taskers they are availing to their customers. It's not acceptable for them to say that because they are independent contractors, they have no responsibility. That is what the customer service rep said to me and it's not good enough.

In summary, I would not recommend TaskRabbit to anyone. They are not transparent with their pricing and they do not care about their customers.

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TaskRabbit Beware of TaskRabbit: A Nightmare Experience with a Fraudulent Company

TaskRabbit is a company that claims to help people find reliable and trustworthy taskers to complete various tasks for them. However, my recent experience with this company has been nothing short of a nightmare. I hired a tasker on February 23rd and February 28th to do some repairs on my property. Little did I know that this would be the beginning of a long and stressful ordeal.

The tasker I hired went to my property and made a list of all the repairs that needed to be done. He then asked me to pay for all the materials upfront, which I did through a Home Depot phone payment. However, to my surprise, he added a lot of stuff that we never agreed for him to buy, including tools for himself and various other items that were never authorized. The total cost of the materials came to $670.00.

The tasker then demanded that I pay him all the labor money upfront, or he would keep the materials. He even went as far as to threaten me, saying that he would steal all the materials if I didn't pay him upfront. I was left with no choice but to pay him upfront, as I didn't want to lose the materials. However, even after receiving all the money, he did no work on the property for over three weeks.

To make matters worse, he refused to provide me with the keys to my property and even kept them for himself. I had to hire a locksmith to get the keys back. When I contacted TaskRabbit about this issue, they ignored everything that was going on and did nothing to help me. I lost over $1,581.92 in total, and TaskRabbit just ignored everything.

When I contacted TaskRabbit about this issue, they simply told me to deal with the Cleveland Police. This response was unacceptable, as they should have taken responsibility for their tasker's actions. I have filed complaints with the BBB bureau, my state attorney office, attorney general, and the FTC. I have also contacted my local TV station to warn others about this fraudulent company.

In conclusion, I would advise everyone to stay away from TaskRabbit. They are a scam and a fraud, and they allow their taskers to steal from their customers. Their happiness pledge is nothing but false advertisement. I hope that my experience will serve as a warning to others, and that they will avoid this company at all costs.

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TaskRabbit TaskRabbit Review: Handyman Services Disappointing and Disheartening

I was so excited to try out TaskRabbit back in 2014 when I moved into my new apartment. I needed a handyman to assemble some Ikea furniture and I thought TaskRabbit would be the perfect solution. I hired Guy #1 because he was cheap, but I quickly learned that he had a mental issue that made him slow in speech and thinking. While I'm all for giving people with challenges the opportunity to work, I don't think this was the right job for him. He couldn't finish the job and I had to step in and tell him what to do. It wasn't what I was paying for, but I felt for him and decided to hire someone else.

Guy #2 seemed great at first. He was fast and nice, but he had to come back to fix a piece of furniture that had become wobbly and crooked in just a few days. I thought it was okay at the time, but a few months later, the same thing happened again. This was not a cheap Ikea piece, and I've never had any problems with pieces I've assembled myself over the years.

Next, I hired Guy #3, who was a "mounter." I needed a curtain wire and some shelves mounted, and I chose him because he had "built a whole house with his dad" once. I figured he must know what he was doing. He was a bit more expensive, but I thought it would be worth it. Unfortunately, my curtain wire began to pull and bend at the contact points after just a few weeks. He came back and spent two hours redoing everything, but a few months later, I noticed that one of the four shelves he installed was upside down, causing things to slide off. And when I went to remove a wall mirror to paint a year later, I discovered that he had used some freak screws that required a special bit. What the heck? And of course, a year later, my curtains began to sag again, even though I had used the same wire cables before and they had been fine for over five years.

So I hired Guy #4, who was older and more experienced. I was willing to pay the top price because I thought it would finally work. Six months later, the curtain wire seems okay, but I'm still waiting to see if it will hold up.

Overall, I've had issues with six out of eight furniture assemblies and wall mounts done through TaskRabbit. It's been very disappointing and disheartening. I would not recommend using TaskRabbit for any handyman services. Instead, check with your local hardware store. They usually have cards for local handymen that they've heard good things about. I've had great experiences with one of them, but unfortunately, I now live in a different city.

The only thing I've liked TaskRabbit for is accompanying me home from a small outpatient medical procedure, which was required by law. But that's a no-brainer job.

Now, I'm searching for an errand person and I see that it's $46 per hour. What the heck? It's only a 20-minute errand. I'll hire a regular messenger service for $25, thank you very much.

Overall, I'm disappointed in what seemed like a brilliant concept.

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TaskRabbit TaskRabbit: A Cesspool for Faux Tradespeople" - A Cautionary Tale for Potential Customers

I used to be a tasker on TaskRabbit, and let me tell you, it was quite an experience. I wasn't verified or anything, so I didn't have to prove my skills or anything. I guess that's okay for some people who are self-taught, but most of the other taskers I worked with were just interested in making a quick buck. They would overcharge customers, take shortcuts, and not bother to improve their skills in any way.

In the trade industry, it's important to constantly acquire knowledge, refine your skills, and apply them in the field. But what I saw from my fellow taskers was quite the opposite. They were inexperienced people who had other jobs, like tax preparers, barbers, and retail associates, who just saw TaskRabbit as an opportunity to charge $50 an hour or more for a low-skill, minimal experience service.

These taskers would overbook themselves just to earn as much as possible, without any regard for the customer or their own reputation. They would ignore important rules that real tradespeople value, like respecting the customer and making sure their name is at stake. Instead, they would hide behind the TaskRabbit name and not worry about their own business name being exploited on sites like these.

I've seen taskers commit serious safety violations, like using staples to secure the back of wardrobes instead of the supplied nails. It's really concerning to see people who have no idea what they're doing taking on tasks that could potentially harm someone.

In theory, TaskRabbit could be a great tool to help certified, licensed, experienced, skilled tradespeople connect with customers who need their services. But unfortunately, it has become a cesspool for faux tradespeople who work other jobs and are just looking to exploit people who hire them. They have no understanding of what a real tradesperson should offer in terms of skill and customer service.

So, if you're thinking of using TaskRabbit, be sure to ask your tasker for other forms of reviews from other websites, their official business name (if they have one), or if they have a business website of their own. You'll find that many of them don't, because they're not invested in the trade they claim to command. They're more invested in the draw of "easy money."

Overall, my experience with TaskRabbit was not great. I would caution anyone who is considering using it to be very careful and do their research before hiring a tasker.

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TaskRabbit Task Rabbit Review: A Complete Disaster - Avoid at All Costs

I recently tried out Task Rabbit and let me tell you, it was a complete disaster. I really hope that others can learn from my experience and avoid this service at all costs. If you're considering using Task Rabbit, I highly recommend that you read this review and do some research on the horror stories that are out there. Trust me, there are plenty of them, and they're much scarier than mine. Here are just a few reasons why you should steer clear of this service:

1) The pricing is anything but transparent. When you request a service, you're given a quote that seems reasonable enough. But in reality, that quote means absolutely nothing. The tasker will send an invoice to Task Rabbit, and you as the customer never get to see or approve that invoice. Whatever the tasker says is what you get charged, and there's zero opportunity to dispute anything. Before you even get to see an invoice or find out what you're being charged for, they'll pull the money directly from your bank account or credit card. There's no authorization for the customer, and while I'm sure somewhere in the fine print it states this is the process, it's not clear to the customer at all. They make it seem like all you need to do is give your credit card info to save your appointment time, but in reality, they'll charge that card for any amount the tasker says, even if it's thousands over the quote you originally received.

2) Task Rabbit takes absolutely no responsibility for anything that a tasker does while in your home. When I contacted their claims department, they told me, "We have a Happiness Pledge to promote a great experience on the platform. You are welcome to review it here. Just note that it is not insurance. Task Rabbit doesn't insure or offer insurance for any losses you might experience during a task." So basically, they hope you have a good experience, but they take zero action to ensure that, and if a tasker destroys your home, tough luck.

3) The customer service department is a complete joke. Expect to spend 45 to 90 minutes on hold just trying to speak with someone about your issue. I've spent a total of 4 hours on the phone with them, and the end result was that the claims department would send me an email. I still haven't received a refund, and I've just been pushed to yet another department to start the process all over again. I truly believe that their strategy is to wear people down and hope that they give up.

While I will say that Ikea's customer service was outstanding, I don't think they're completely innocent in this fraud. If a huge company like Ikea is going to back this service to build their furniture, they should be doing their research and not encouraging customers to use a company with such predatory practices. If a class action lawsuit hasn't been filed already, I think Task Rabbit and potentially Ikea are headed in that direction.

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5:08 pm EDT
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TaskRabbit Theft of personal property

Abanoub G & Ethan K worked on a single bedroom painting the walls and corners-the space before the ceiling starts. What should have only taken 4 hours between the two of them, it took them working from 10-6.

Add insult to injury some person or persons stole, 2 brand new painting tarps, two roller handles, two paint trays, a 3 pack paint tray liners, a social security card, and the license card used in place of a passport between the United States and Canada. Theft of a passport card and social security card is pretty serious as that involves Federal Law.

Do not sit on this! You need to send this complaint to your legal Dept. ASAP.

I want the full names of the two taskers that were in my home on Saturday. All I have is their first name and last initial Abanoub G & Ethan K. I think that’s fair request.

Outcome: The full names of the taskers and their cell phone for the police report. Taskrabbit should refund the “Support and Trust Fee”. Pay for a year from a credit watch company to protect against identity theft. And a refund of half of what I was charged by these thieves.

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10:21 am EDT
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TaskRabbit Assembly of furniture not completed properly

I used Task Rabbit, a company recommended by IKEA, to hire a "tasker" to assemble my Ikea cabinets. The job was not completed properly and the tasker refused to come back to fix it. I complained to the company and they refused to cover the cost to have it fixed. The cabinets were not placed at the right place against the wall. Instead of placing them in the centre of the wall which is what I asked for, it was placed to the left side of the wall. Additionally, I asked for the clothing rod to be placed in the lower half of the cabinet and it was placed in the upper half of the cabinet, which is out of reach.

Desired outcome: I would like a full refund on the job as I have to hire someone new to take down the cabinets and reassemble it from scratch.

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TaskRabbit Ikea wardrobe installation.

On April 26th 2023, following a request I made to TaskRabbit, I sent a message to Arnold (tasker) that provided info, in particular, about non level floor and said installation would need levellers. I also sent pics showing exactly this need to his TaskRabbit email. When he arrived on plan 02/03/2023 I once again asked if he had levellers ands he replied that they were on the units. When he finished the job and asked for £20 to fix the 2 strip lights, I refused as I could already see that this was not a good job. I asked what levellers were used and he had just put a wedge under the front on the wardrobe under the 750 and 1000 carcass sides. I pointed out that this was not good but he said he was'nt a floor leveller. I subsequently inspected the installation and found even more bad workmanship.

So I contacted him and suggested that he return to make a good job and that I would help, I have done lots of building work but currently broken ribs have ruled me out off any such activity. I explained reasonably that if the work (probably 1 hour) was done, his review would be okay. He didn't seem to understand that I was handing him a life line and kept on about his costs, wanting £20, while I was talking about his reputation!

I have 13 pics showing things like sticky tape holding cabling in place, 1000 warrobe not in line with rest, pic of spirit level shows dip in floor that he had prior to coming, hinge screw hanging out, electrical cable clamped between hinge mounting thus stopping mounting to be flush with cabinet, electrical cable routed between shelf and carcass causing shelf to not sit against carcass, cable clamped between carcass and drawer runner causing runner not to be located against carcass, thread in carcass to be damaged as screw was not in the carcass far enough before it was tightened (this might require some attention to make sure the drawer runner is secure when weighted.

Desired outcome: New experienced tasker, can say Yes/No to do a job based on his skill level, Dissapointing state of affairs that could have been minimised rather that say, in his most recent message, that according to TaskRabbit, all is okay!

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11:38 am EDT
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TaskRabbit No support for my "trust and support fee"

After having two movers (one who I had to pay in cash) come to move a piece of furniture, there was significant damage done to my home. I was (as was the "tasker") under the impression that I was paying an exorbitant "Trust and Support" fee so that I would have support in the event of such a disaster. But, no, their "support" team will spend the 2 week deadline asking you for the same documentation again and again. I gave them a total of 26 detailed photos, 5 detailed estimates for damages, 1 link to a website showing the current value of the furniture damaged, and wasted 2 weeks of my life trying to fulfill their every request (which I certainly did). But they have a lengthy script that they send over and over about what they need. After 2 weeks, they'll tell you that time's up and "sorry, we can't help you due to insufficient documentation." Now I'm left with major damage to my home and nowhere left to turn but the court because of their refusal to honor their "Happiness Pledge"

Desired outcome: I would like for TaskRabbit to pay for the damages done to my home (for which they have numerous estimates)

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1:57 pm EDT
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TaskRabbit Happiness Pledge Scam

March 2023, I hired a Taskrabbit Tasker to move an armoire in my home. I paid (in addition to his fee) a $70 "Trust and Support" fee to TaskRabbit. After the tasker and his helper did significant damage to my home, he told me that it would be quickly & easily resolved by filing a claim with TaskRabbit. After filing the claim (and submitting 15 photos of the damages), they began asking for the same documentation over and over. I gave them everything they requested and still they persisted asking for the same items. After the 2 week "deadline", they told me they could not help (even though their "Happiness Pledge" says they'll cover up to $10,000 in damages) because of insufficient documentation. I have since found many similar stories online which leads me to believe that this pledge they have is a scam. They never had any intention of fulfilling their part of the bargain.

Desired outcome: I would like for them to pay for the damage (which I submitted 5 estimates for) that was done to my home.

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Update by delycrl
Apr 20, 2023 12:55 pm EDT

I forgot to add that they received, in total, 23 detailed photos, 4 (count 'em, FOUR) detailed estimates, a link to a website stating the current value of the armoire, and 23 pages worth of emails supplying them with everything they requested.

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8:37 pm EST

TaskRabbit Unlicensed, uninsured, unregistered, fraudulent entrepreneur and tasker isiah monroe

I want to report a Tasker by the name of Isiah Monroe. I am the former partner of said individual. I am also the Registered owner, Title and Insurance holder of the White 2015 Ford F150 Truck, said individual is currently using to conduct moving tasks across several states. Said individual failed to comply with financial and Insurance agreements to sustain said vehicle since July 2022. Since then, individual has disappeared with the vehicle, cutting all communications on all platforms. (Several phones #'s, several social media platforms , several email addresses, etc.) In addition, the individual refused to continue upholding insurance and note payments but still use the vehicle to continuously work through Task Rabbit platform. While doing so, he continue to obtain parking tickets. I write to inform you of the status of the Vehicle. As per NYPD, NYS DMV, and Esurance Insurance co., said vehicle is currently Stolen, Unregistered, Uninsured, and Inoperable. Furthermore, I have been notified that the Individuals License is also suspended due to unpaid Child Support. This has been a devastating experience, I am a single mother and this individual turned out to be fraudulent. This man is currently on the run!

Desired outcome: Suspend Account and Report

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1:57 pm EDT

TaskRabbit help moving

I had an extensive move — it's still going on weeks later — which required multiple trips and tons of packing, I hired all of it through task rabbit, andI had to hire two takers for a few of the trips. One of the taskers, some guy called Kiandre, no last name but his number is [protected] (just so that you can avoid him as he is a thief!) — anyway, he actually informed me that he only works with "his crew" — one guy, dumb as a post, and so I hired him, but he had me do so offsite because he won't work with another tasker (in other words, he is using task rabbit to draw more business for his own company! Desperate to get the move going, I hired him. BIG mistake because the guy stole my keys fro the storage unit and refuses return them! I had to call the police but of course they do nothing, I inform task resubmit thdt this gy not only stole my storage unit keys, he ids stealing business from task rabbit! Thy don't csre a I have never hesrd back.

Desired outcome: Tazsk rabbit makes kiandre return my storage unit keys to me and yanks him off their list of tankers for good-- by the way, he is a terrible mover, too!

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7:09 pm EDT

TaskRabbit TaskRabbit is a thief

Task Rabbit is basically a thief. I’ve never been unhappy with the work. My most recent task receipt had a $110 trust and support fee for a $250 task. Their “trust” fee is somewhere around 7-15%, but I was charged over 30%.

No response to multiple requests for assistance. No arguing the fee, tacked on at the end. Scary, not a place I want to visit again.

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delycrl
Berlin, US
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Apr 20, 2023 12:59 pm EDT
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But wait, there's more. After paying the "Trust and Support" fee, they will spend 2 weeks asking for the same documentation (even though you already gave it to them) and then will tell you they can't help you because the 2 weeks are up and you didn't give them sufficient documentation. And you gave them everything they requested. They lost my trust and I certainly wasn't supported in any way by them.

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10:03 pm EDT

TaskRabbit Scam, task rabbit

TASKRABBIT IS A SCAM, A FRAUD, THAT ALLOWS TASKERS TO STEAL FROM YOU AND TASKRABBIT JUST DO NOTHING, THE HAPPINESS PLEDGE IS FALSE ADVERTISEMENT  *** STAY AWAY ** BAD EXPERIENCE.

I hired a tasker on Feb 23 and Feb 28. This tasker was hired to do some repairs and I just have to tell you it is awful what we are going through. He went to the property and did a list of the repairs we need, mentioned he needed all the materials and if i can do a home depot phone payment at check out, i did that and to my surprise he added a lot of stuff that we never agreed for him to buy, including tools for him and various stuff never authorized, the total was $670.00.

After the tasker mentioned he needed all the repair labor payment upfront, on several conversations he was clear that if we don't pay him upfront he will keep the $670.00 in materials, all the time we were getting threats from him, he told us to open a new project on taskrabbit and that he will charge the account for all his labor upfront or he will just steal all of the materials since he took all of them to his house. Feb 28 he did the charge of his labor, March 20 and he has done no work on the property, got all the labor money upfront as he wanted and has all the materials too. Is disgusting what we are dealing with taskrabbit, we are victims of threats so we dont lose the materials and a lot of problems. We have no materials, he already got all his labor money, we have no work done for over three weeks, we had to hire a locksmith because he kept and refused to provide the keys. A Cleveland police report is already opened for the stolen materials. The reality is taskrabbit has ignored everything that is going on, we have over $1,581.92 lost and this company just ignored everything.

The last message from this fraudulent company, after sending them all the text messages where we were extorted, messages showing he was asking for all the labor money or he will keep the materials, police reports. Task rabbit response is they dont see any problems and to deal with Cleveland Police.

This company is a scam, is trash.

File complaints with BBB bureau, your state attorney office, attorney general, FTC, contact your local TV station, people are getting scammed left and right with all the reviews i see online.

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carolin spencer
US
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Oct 17, 2023 10:14 am EDT

I signed up on task rabbit couldnt get anyone scheduled they never

retured my chat questions next they charged more than $ 18 on my

visa and zions bank in utah said they are a scam and canceled my

visa all this because i signed up on their scam website !

Overview of TaskRabbit complaint handling

TaskRabbit reviews first appeared on Complaints Board on Mar 12, 2014. The latest review Platform/customer service was posted on Sep 25, 2024. TaskRabbit has an average consumer rating of 1 stars from 38 reviews. TaskRabbit has resolved 0 complaints.
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