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TaskRabbit review: Platform/customer service

B
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3:17 pm EDT
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I was a tasker for about a year with no real issues until one day I get a message saying I can no longer use the platform due to my conduct failing to meet client expectations it pretty much is a copy and paste response.I was told that the reason for this is because I overcharged the client however I have a 2 hr minimum meaning if the job takes 1 hr I still get paid for 2 this is clearly stated on my profile and is seen by clients before I’m even hired.Upon trying to explain this to taskrabbit after getting no where with customer service being on hold forever and told there was no supervisor I could speak with.I was told that I still will not have my account opened back up and I’m basically banned from using the platform.I did nothing wrong I didn’t violate anything I tried to appeal this decision and was meet with a quick oh your appeals been denied without even speaking to anyone and without giving me a chance to say my part.I now am facing financial hardship.Taskrabbit treats they taskers with complete disregard and do nothing to resolve the problem.

Claimed loss: Livelihood

Desired outcome: To be reinstated

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    +1 (888) 661-8105
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    425 Second Street, 5th Floor, San Francisco, California, 94107, United States
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    Nov 20, 2024
TaskRabbit Category
TaskRabbit is ranked 8 among 16 companies in the Virtual Worlds category