Tata Motors
Reviews and Complaints

We very much regret to say that we are very much offended with the service that we have received from tata motors (hyderabad, andhra pradesh). the reason behind is that I have purchased a car tata indigo ls. initially I gave my card for servicing in tata motors, sanathnagar, hyderabad and got a very bad service from them. car washing done by them was the worst ever and any roadside washing center would have done 100 times better than this service center. it was a year back story. later I thought of changing the service center from sanathnagar tata motors to autofin ltd bowenpally as I don't have any other option as I had to get it serviced.

To start of, autofin ltd service center is at a awkward place in bowenpally where we do not have any transport facility once we drop our car for servicing. to start of the with the problems I faced with autofin ltd and the service advicer there.

1. service advicer gave me an estimation of servicing and repairs of rs.2600/-. when the car was ready in the evening he called me and informed me that the charges are now 3600/-.
When I asked him the reason he said he included some power steering pipe which was gone bad. here there are two things to say.
a) as per policy he should have informed me before actually changing/replacing any part which was not discussed and he dint feel like informing me as he says.
b) power steering pipe was changed exactly 4 month before by mallik motors as the oil from power steering pipe was leaking.
c) if the power steering pipe is broken then the oil should have leaked from it which was not the case either.

2. lights inside the car (roof top) and tail horn were not working as the fuse has gone wrong, so asked the service adviser to repair the fuse which hardly costs, when I came in the evening to my surprise, service adviser says that he replaced the lights inside the car instead of the fuse and he charged me for that again, here again he dint inform me before doing so.

3. as mentioned earlier autofin is located near a place where there is no auto or a bus stand available for any one to go.
I asked the service adviser if anyone can drop me to the nearest auto or bus stand and he refused saying they don't have any facility as such. but when I came back the next day to collect my car I saw a board mentioning that they drop customers who come and give their car for servicing to the nearest auto or bus stand. I don't know the reason but just for this I had to walk all the way around 1.5kms to find an auto for myself.

4. when I took back my car, to my shock again the car was not washed properly and I took a cloth by myself and cleaned my car in the service center itself as I know that they wont be able to that again.

I purchased my car 2.5 years ago and since then have the lots of problems with the service centers. tata motors mentions some core values on a wall board in all their service centers, truly there are core values for tata motors but just on boards, there is no one who can actually execute that.

Please stay away from tata motors an indian car manufacturing company. they treat customer like shi... before you buy... you will sleep and they will be awake... the moment you give them the money... they will become untraceable and you will be awake forever...

Worst ever customer service and product quality. tata brand name is gone for a toss.

I had purchased an indica xeta cng reg. no. dl 8cm 3308 on the occasion of diwali last year 2006 from their dealer pawa motors. ever since I purchased this car, I am going through mental as well as physical torture and harassment. this car started giving troubles from the day of its delivery. till date it has gone for repairs on several occasions and various parts have been replaced without any success.

I am tired of sending numerous complaints to tata motors and to their dealer pawa motors. every time they ask me to bring the car to their workshop and then they keep it under repairs for several days. thereafter they give delivery of unsuccessfully repaired car with false assurance that the car has been successfully repaired.

I am sorry to state that till date all faults remain as they were. this car stops suddenly on a busy running road. as a result of which, I have already met with accidents and by the grace of god just survived my life and the lives of my family members.

Almost every month this car is needed to be sent for repairs to their workshop. till date they are just doing experiments, researches and trials without any success. even at present my car is lying at their workshop under repairs. its not only me who is facing manufacturing defects in this car. whenever I visit their workshop, I could see many other xeta customers who are also going through nightmares after purchasing this car. I am in touch with many of such harassed customers and we are planning to open a forum in order to collectively take this matter to the higher authorities.

I would like to warn others never to purchase a tata car. I have already lost my hard earned money and I do not want others to go through the same harassment which I am going since the day I purchased this car.

Also note that tata people are shameless and are not at all concerned about their customer’s grievances.

As of now, I am not able to use this car. even after repairing and replacing several parts on numerous occasions, tata motor is not able to successfully repair this car. this compels me in demanding the refund of my money.