TBDress.com’s earns a 1.9-star rating from 113 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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poor quality
We purchased a dress for my daughter for prom. The quality was very poor. There were at least 4 areas on the dress that were poorly sewn and it was very noticeable. There is no way she can wear this dress in its current condition. I sent pictures to TB Dress so that I could get a return authorization. They offered to give me $10 refund and a discount on a future order, stating that they had put so much time and money into making it and that was the best they could do. I have sent at least 4 emails requesting a refund and have received the same response each time. This company is a sham. DO NOT order from them. Pay a little extra and get a decent product for your money.
The complaint has been investigated and resolved to the customer’s satisfaction.
different style dress
Tbdress is SCAM. Please do not order anything from them. They are FULL bunch of LIARES. have ordered a dress for my wedding, which was on February 14th and I have received it on February 21st. All dresses on the pictues look very beautiful, but the reality and truth is absolutely different. Even though you let them know you wedding day, they will be promising to send your dress on time, but you will never have it on time. So, please do not trust and not believe them. The main problem is that they are in China and you can not do anything about it. If you want to return it, you will never get the full refund, so forget about your money. Finally, I had to go to a store to buy me the wedding dress because I could not wait longer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello. I have purchased my wedding dress from Peridress. I love it so much. It almost same as the picture. Their custom service is also excellent. I will purchase more dresses from Peridress in the future.
Yes, Peridress is an excellent website for you to purchased dress. I ordered the wedding from Peridress mainly for the guaranteed quality and best prices. It is an online dress shop with seven years history, I just told myself I should do the choice in the seas of different styles and designs, whose price framework is 100$~500$. I received the package in 6 weeks afterwards the order was placed online. I was timely informed where the step was during the order procedure and dress manufacture. Everything went smooth.I tried on the dress to find what it looks like. Absolutely beautiful and perfect fits, especially of the costume jacket, I couldn’t cheat myself to say! The shopping experience shew me more trust in online dress shops! I will be back soon for another evening dress should be prepared in one month! Thank you, Peridress.
I also have purchased my wedding dress from Peridress. The dress arrived in time, and fit me perfectly. I will purchase more dresses from Peridress in the future.
Replied
dress quality and design not same as photo
copy of mt complaint to them. - TB dress site is not allowing me to send photos. "Again - I am submitting the dress I ordered is not the same as the picture. the beading is much wider and not the same. The proportion of the beading is also not the same as in the picuture, the beading around the waist is much closer to the hips and that is what I was expecting. With this dress, the beading is above my belly button about 3 inches. I can see where stitching was removed and some of the embroidery around the breast is above the material and it sticks out. The stitching is visible in the front of the dress and you can barely see the beading/embroidery design. it was much nicer in the photo of the dress. I ordered it because I thought it was more unique.
the color that is in the photo also does not seem to be the color of the dress, but I should have paid more attention to the color chart. But clearly the dress was not made to the specifications of the dress in the photo. I ordered a jacket and I like it very much, and the gloves I ordered are really ivory. I would like to return the dress for a full refund and part shipping." Shipping was good, probably because I paid for expedite - too bad the dress is not the same.. Beware - make sure your look at color chart too that was my mistake, but the dress is very different in design than what was in the photo that helped me make my decision to buy..
The complaint has been investigated and resolved to the customer's satisfaction.
I ordered a dress the week of Nov 17 and I still haven't received my dress. Maybe I need to get in touch with Better Business bureau! Y'all are ripping people off!
Says my order is complete but I have not gotten anything. I have already emailed you . Someone needs to contact me. I did not receive my order.
I have ordered two dresses for my Wedding I haven't received them yet and been over a month. Every time a call number not in service. give me a run around about my Money I am very hurt I would never use this website again
I ordered a dress from tbdress. It was a sleeveless pink dress. I still have never recieved the dress. The company refuses to get back to me and they took my money and ran! Every time I try to contact the company they do not respond!
order number #2988320
purchase on Nov 7.2017, my number is [protected]
I am requesting an refund due to I don.t need the items anymore so please send my refund asap
I ordered a few clothes but there are four of them i am not happy about. However, when I tried to contact them about returning there is no answer to my question. I tried to email, live chat, and messenger. They just told me to contact human service but there is no US phone number. They just try to get money from us. Not recommended.
I ordered a wedding dress in June 4th. Then I cancelled in June 5th with the 24 hours policy cancellation. TBDress did not want to reimbursement me the amount of $160.54 to my credit card company. I submitted a dispute against TBdress and they haven't responded to capital one agents. Has been pass 2 months and TBdress is avoiding contacted us.
I ordered multiple dresses from TB Dress which took a month to arrive because they ship from China; a fact they conceal. The dresses were cheaply made as is alleged by multiple persons on this site. The clothes were maybe HALF the size I ordered. The skinny pants were beautifully made but they were a medium at best and I ordered the largest size they made just in case. The good news is I paid with Paypal who reversed the charges but it took persistence and I was offered $10 and then $20 by TB dress as a stall tactic on a $135.00 dollar order. Did I mention that the information on the packages is in Chinese and so cannot be put back in the post for a return on this side of the Pacific? Of course I asked for return information. They failed to provide even that.
I also bought $100 worth of clothes, they were so small and the fabric was cheap nothing like the picture. Im still trying to get a hold of them a month later.
I ordered swimsuits...didnt receive two of the three and they are totally cheap. I would not wear them out in public! I tried to open a dispute but the website wont let me. DONT WASTE your money on these products!
TBDress.com Reviews 0
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About TBDress.com
The website is user-friendly and easy to navigate, making it easy for customers to find what they are looking for. The products are well-categorized, and customers can filter their search results based on their preferences, such as color, size, and price range.
One of the standout features of TBdress is its extensive collection of wedding dresses. The website offers a wide range of styles, from traditional to modern, and customers can choose from a variety of fabrics, including lace, chiffon, and satin. The dresses are available in different sizes, and customers can also customize their dresses to fit their specific needs.
In addition to wedding dresses, TBdress also offers a wide range of formal dresses, including prom dresses, evening dresses, and cocktail dresses. The website also has a vast selection of casual wear, including tops, bottoms, and outerwear.
TBdress offers free shipping on orders over a certain amount, and customers can also take advantage of the website's frequent sales and discounts. The website also has a robust customer service team that is available to assist customers with any questions or concerns they may have.
Overall, TBdress is a reliable and trustworthy online retailer that offers a vast selection of fashionable clothing and accessories at affordable prices. With its user-friendly website, excellent customer service, and frequent sales and discounts, TBdress is an excellent choice for anyone looking to update their wardrobe or find the perfect wedding dress.
Overview of TBDress.com complaint handling
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TBDress.com Contacts
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TBDress.com phone numbers+86 296 853 2816+86 296 853 2816Click up if you have successfully reached TBDress.com by calling +86 296 853 2816 phone number 10 10 users reported that they have successfully reached TBDress.com by calling +86 296 853 2816 phone number Click down if you have unsuccessfully reached TBDress.com by calling +86 296 853 2816 phone number 0 0 users reported that they have UNsuccessfully reached TBDress.com by calling +86 296 853 2816 phone number
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TBDress.com emailsservice@tbdress.com100%Confidence score: 100%Support
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TBDress.com addressCalifornia, China
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TBDress.com social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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I ordered and paid for a dress, it said it would take a maximum of 15 Days to make. It has now been 21 Days and it is still not finished or been dispatched. The dress did not arrive in time for the event I ordered it for. Company are ignoring my e-mails, won't issue a refund. They are a total rip off. NEVER buy from TB Dress
YAH going through major pain of getting my money back on a prom dress that is not as it is pictured. Over half of the sequins on bodice missing & they say it was the lighting when picture was taken. WRONG! Total rip off & misrepresented dresses. they're made in CHINA so you can just imagine. Hope you can get a dipute through your ccd company. i'm still working on mine, currently they only want to give me $20 for a $200 dress! good luck. SEE ATTACHED PICS. DO NOT BUY FROM TB DRESS OR TIDEBUY. THEY'RE THE SAME COMPANY!
i bought my daughters dress from tb for her prom, sadly its very poorly mad, e there is no way she could ware this dress, so i am going to return it. It also has got alot of stains on it as well ..