TD Bank
Reviews and Complaints

Felicia Barnett at TD Bank is one of the worst solutions reps around. Felicia Barnett at TD Bank is lousy at her job. Felicia Barnett at TD Bank never returns your calls. Felicia Barnett at TD Bank is unreliable and untrustworthy. She will tell you she will be complete something and then never does. Felicia Barnett at TD Bank is undoubtedly the worst solutions rep I have ever come across. Felicia Barnett at TD Bank is a fraud, because she does not even have the skill sets for the job. If you are looking for answers and for things to get done, Felicia Barnett at TD Bank is not someone to rely on. It's obvious Felicia Barnett at TD Bank really should not be doing this job.

Devon Jorlett at TD Bank is a complete scam artist.He is one of the worst solution architects around. Devon Jorlett at TD Bank lies. He is untrustworthy and very nasty. If you are looking for a reliable person Devon Jorlett at TD Bank is just not one of them. Buyer beware. Devon Jorlett at TD Bank is just not worth the time. Devon Jorlett at TD Bank will make empty promises and never delivers on time. Devon Jorlett at TD Bank is one of the worst one of the worst solution architects I have ever come across. Devon Jorlett at TD Bank never return your calls or responds to emails. He will try and sell you an idea and then not act on it. Devon Jorlett at TD Bank is definitely an unreliable and insecure mind who is not a team player and not someone you want around. Major poor quality service on what he delivers.

Edward Greening TD bank Is Liar and Fraud - I tried calling Edward Greening at TD bank several times and he never returned my calls. Edward Greening at TD bank is one of the worst IT Managers around. He lies, tells you he is going to fix something and it never gets done. Edward Greening at TD bank is unreliable and untrustworthy. TD bank customers beware. Edward Greening at TD bank will not only make empty promises, but will never get around to getting it fixed on time. Edward Greening at TD bank is not only nasty when he does call, but is great example of the kind of TD manager you would not want.

I have daughter in Canada and travel to see her approximately every two months. I opened a TD Bank checking account and credit card because I mistakenly believed that TD's connections to Canada would facilitate any cross-border financial issues. Not only is that not the case, but TD Bank deactivates my card whenever I use it in Canada. This has lead to enormous inconveniences and has created very negative experiences for me and my daughter. I have had notes put the account about my frequent trips to Canada, and I have called customer service ahead of time and let them know the exact dates of my travel plans, yet still the card is deactivated every time, sometimes leaving me in very difficult and embarrassing situations. TD brands itself as America's "most convenient bank, " but this could not be further from the truth. They will not tolerate the slightest risk to their own accounts, and will err on the side of inconveniencing the customer. This has been, by far, the most negative experience I have ever had with any business or bank. I have no intention of ever using their services again, and will be closing my accounts as soon as I can make alternative arrangements. If you are considering using TD Bank because you are an American with connections to Canada or vice verse, I would strongly advise you to look elsewhere.

Our TD bank Visa number was stolen. We reported it immediately to the bank as soon as we realized. Customer service told us it would be 3 days to resolve, it is now 6 weeks later. Every time we give them what they ask for they ask for something else. What they will not give us is the copies of the receipts from the transactions. They want our local police department to review the tapes from the stores and gas stations where the crimes occurred. Not sure how they can do that when they don't have a timeframe. We also created a time line based on receipts that we had and google maps, card was being used at the same time 60-70 miles apart. Not sure how that is physically possible unless it was a FRAUDULENT CARD. My personal favorite was we were told there were no false pin attempts used. when they create the card they create the pin number, they weren't using my pin number they were using the one they created, how can you hold that against me?

I nearly committed suicide today because i cannot take it anymore. My husband earns five thousand a month, and i earn at least three thousand, yet we are constantly penniless because td bank steals our money! Trust me, we are not uneducated. I have my doctoral degree. I know how to balance a freaking checkbook! It doesn't' matter what i do, or how much money i believe i have (And i truly do not spend much, only on necessities, such as groceries, gas, the electric bill, etc.) no shopping in this house! No gambling. No drinking, even. All i do is work 7 days a week, for real, and yet i have to collect pennies and quarters from my kids to have any money to spend. Why? Td bank rips us off. No matter what we do, no matter what the balance says on the screen, td bank finds a way to steal from us - - at least tw) thousand in fees a month. This is criminal. I want to see this bank closed by the police. Someone has to stop these criminals. Customers cannot even close their accounts!

Let me start by saying I have had this bank for over 9 years and it's been through many changes, all of which benefited them, not their customers. Back in October, I used my Debit/Visa to sign up for Sirius/XM, thinking it would be a one time trial, and I wanted to cancel after the trial period (which I tried-but that's another post), BUT, when I used my debit card, the expiration date was 12/2014. I figured that way, when they tried to renew, the charge would be declined. BUT IT WASN'T, and when I complained, they basically told me that it's my problem, I gave them the Card Number so they can charge whatever they want, when they want, so if I wasn't in agreement to that, I should cancel my card and order a new one. WHAT? Fast forward 2 weeks, I use my new card @ a store in PA (15 miles from my home) and it was denied - the bank said Visa denied all out of state charges. AGAIN, WHAT? Visa categorically denying any out of state charges is absurd. They assured me it would not happen again and that all is well. Then we have today, when I presented my Visa for payment of $82 (knowing the account balance is over $1200) and I was denied AGAIN. Why? "I don't know" was the standard bank answer. Well, I am now done with TD BANK. And their lousy customer service.

I signed up with td bank about 2 weeks ago and left town the following week I will be out of town for about a year or two so I had my girlfriend go make my deposit for me and made sure she asked will I have any problems accessing my money they said no and took the deposit as soon as she made it they blocked access to it I called customer service to tell them my situation and told them I will not be able to go to one of there branches they told me there's nothing they can do unless I go in I told them that's not a posibility because I'm out of town for a year or so and they said there's nothing they can do they basically taking my money I have kids to feed I worked hard for that money and for them to jus take it no I'm not having it I will not stop untell I get justice because that isn't right

TD BANK AND ROBBINS BROTHERS WORK TOGETHER TO SCAM CUSTOMERS. Robbins Brother Dallas TX tricked us. We bought a beautiful ring from Robbins Brothers with zero percent. If you do not pay off the total ring at the end of the 0% then they add interest on the ring. And I mean interest. The Interest totaled $6, 000 dollars. AND YOU HAVE TO PAY THIS INTEREST NO MATTER WHAT. Even if you pay off the ring today...it does not matter. You will pay the full interest. Well they neglected to tell us this information. They just tell you that it is zero percent. They scammed us! They were not open or truthful. They never told us this information. They tricked us. Do not buy from Robbins Brothers! They are tricking people. I cannot believe they think this is ok to do to newly married people or anyone. Honestly I will keep re-posting this information everywhere.

TD bank assesses fees for any balance below 100$. They sneakily charged me a dollar for a paper mailing of my account that left me account below the limit and was charged 40 dollars in combined fees. When I complained they refunded the fees and apologized stating it would not happen again. Yesterday I was told my account was in overdraft for 50 dollars .. When I asked why, they said "another fee" had been assessed the same day as my original complaint, even though I was assured it would not happen again. My account has been slowly bled dry by 15 dollars a month.. so I complained again.. they agreed to refund half of the fees, leaving me with $48. SO they get to steal 60 dollars from me when I closed the account rather than put my self at risk any further. DO not do business with these crooks. SCAMMERS

I filled out a 30 day free trial service on the Internet on 9/2/14 that would be $29.95 a month after the free trial period. On 9/10/14 my account was "overdrawn". I had checked my balance on 9/9/14 and it was $20.43. It stated that the $29.95 was pending. I had made 2 other purchases that day. One purchase of $9.00 and another of $10. I went to my branch and their response to my issue when I asked them to deny the purchase of $29.95 and bring my account back to date, was "I'm sorry. But we can't help you. It's on pending status and even though you are requesting to decline the purchase, I can't be sure you didn't receive a product. And since you made 2 more purchases, you will be charged $105.00 in overdraft fees if you don't have this cleared up with the service company by tomorrow". I spoke with the teller and branch supervisor and they said there is NOTHING they could do to help me resolve this issue. What happened to "We are here for you" Or "Whatever you need we will resolve every issue you may have". I chose to do business with TD Bank because I believed I would be treated with respect. The tellers and the supervisor made me feel as though my issues are not important. The supervisor basically called me a liar when I told him time and again that the purchase was NOT AUTHORIZED. I called the service company, (ScoreScence) and submitted a cancelation. # [protected] done at 3:45 pm on 9/10/14. I spoke with Judy who also advised me that it's up to Corporate Billing to decide if I will get my $29.95 refund. So, not only is my "trusted bank...TD Bank" robbing me but the company that offered a 30 day free trial. I may not have thousands in the bank, but I should still be treated with the same respect as any other monthly fee paying TD Bank customer. I was robbed without a gun by the TD Bank.

Just a heads up if you are considering a refi with TD bank on an older home. (50% LTV ratio; 800+ credit score; decent salary) You get lured in with pre-approval and no detailed list of requirements. The appraiser walks up, looks at some peeling paint, and says TD won't close the loan. You pay for the full appraisal ($$). TD bank sends a letter saying you need to pay for a lead inspection (which to my understanding the bank uses to confirm it won't close on your older painted home because it has lead paint like most original homes older than 1960) You offer to escrow the paint costs, they decline. They send a letter reminding you of other fees you need to pay. Other than that, everyone was nice enough.

They are sitting on a wire claiming that the sending bank never sent them the information they requested when the sending bank has now sent them the information 2x. Each time I call I hear a different story from "what wire..we don't see any record of a wire" to claiming they made requests for information from the sending bank on different dates from what I heard in the last phone call. They don't let you speak to their wire department directly so you have to relay your communication through (an often incompetent) customer service representative. I have a simple business checking account and couldn't imagine expanding my services with them when they are this incompetent on such a basic transaction.

TD Bank did deposit a wire money around $2800 in my account by their mistake and let me know about that after a month! When I knew about that I tried my best to cooperated and pay back as soon as possible.
However, I have not heard about wire money or banks may do deposit money in customers account by mistake since I immigrated to Canada! I was not aware if the money in my account has came from somewhere else than the companies I was working for. Never the less I was expecting for same amount from one of companies I was Working for.

However, I tried very hard to pay back the money to TD Bank based on my financial situation and TWO TIMES per month but they asked me to pay based on their opinion not my budget. I was threatened to send me to the collection office and they did not cooperate and sent my file to the collection office.

I sent an e mail to the Ombudsmen office and asked them to let me pay back the money based on my income directly to the TD Bank and not asking me to contact the number that I called already and just got threatened, then, I received a letter from District Vice President, Toronto, GTA Region David James apologizing me for the inconvenience and again asking me to call MJR Collection that I did request not throwing me to them again.
At the end, they sent me to the different collection office just because I was not rich enough to pay back money based on the TD Banks level of services!
All the documents are available.
Regards,
Shahnaz

We briefly opened an account at TD Bank, and all was well until my husband accidentally paid a bill with a check from the account, when he should have used a check from a different account. If the check had bounced I would have understood-our mistake. If the check had cleared and we were charged an overdraft - fine, our mistake and that is fair. What is NOT fair or ethical is what happened to us. They randomly reordered over twelve debit card transactions from days before (that were all covered by cash in our account), adding late fees as they went, even kicking some out and allowing them to come back and charging a new late fee! We were charged nearly $400 in these fees. It's absolutely unconscionable, and one of the many ways the poor get poorer in our society. I am perfectly willing to pay what is fair for our mistake, but to take one mistake and turn it into 12 is beyond the pale, and nothing but theft. NEVER bank with TD Bank.

I bought a co-ownership apartment . Nathan Chow gave me pre-approvement. But he couldn't gave the money on closing day. i almost lost my deposit $10000. He put me in very hard time. Finally . i borrowed money from my friend. i had to closing day extantion. It cost $600 more. i asked this from him. he said ok . He said after you sign a letter. i will give it to you. But after i sent the form to him. He won't deposit money to my account . He cheat me again. Why do you TD 's staff like this?

I have had nothing but great experiences with TDBank. However, the company that services their credit cards is a joke! They claim you get cash rewards. Which they list on your statement. BUT, there is no way to use or receive the rewards or the cash, unless you call customer service. Which goes like this : you have to listen to a two and a half minute auto program, then choose "talk to someone" ; which puts you into another auto program where you can then choose "talk to someone" again, and then you get to talk to someone. Or, i should say, listen to someone...try to sell you something. "...well, Mr. Banks, thanks for calling. I'm sorry you are having an issue with your credit card. But i have great news!..." ( then they launch into a monologue in an attempt to sell you something. ) Of course, this is all spoken in extremely broken English. So i will just pay off the bill and lose the $35.00 cash "rewards". What a joke.

I can no longer trust and do business with TD Bank. Over two weeks ago, I called and reported my wallet stolen, and said there were charges on the account that I didn't make. I called a second time a day later to say I noticed more charges that I didn't make. Ok, will take care of it, 9 times out of 10 it's reimbursed to your account. I finally called today to see what the delay is, and they tell me over the phone that there is no record in the system of me calling, no record of the charges and no disputes were filed.

Natually, I was livid. I got the usual I don't care but it's my job to listen speech, and when I asked if they could expedite the process, the manager I spoke to wouldn't budge an inch. I'm going to get a copy of the police report and really make them feel about as intelligent as a bag of rocks and make sure I get a copy of any transmittal or sending of the report to whomever is supposed to get it. Then I'm going to ask an in-brance manager what they're going to do for me as a customer for this eggregious error. If nothing will be done, as soon as my account is credited, I'll go in person and close the account, and make sure to talk loudly so everyone in the bank can hear me.

Completely unacceptable. I got the "Sorry you feel that way" cr*p from the manager on the phone. I'm going to go and complain as much as I can and make them look as bad as they are. I can't wait to open a new account with a better bank.

TD is very careless in judging its client and employee. I'm so sorry to say it. Because of their small careless action, my life siffered a lot. I came in Canada as an international student, finished study and started to work with TD. I'm socially very active and post some writings on international politics on Facebook. TD didn't like even though it has nothing to do with TD nor anything with Canada. It was a local newspaper of a 3rd world country, the language of the newspaper even not English. On the comment section online, I just posted certain comment with the culture and attitude of that country. There is nothing to do with TD nor Canada nor USA. Just because of that they fired me. I'm even new in Canada and I do not much know here the standards. I came in government scholarship for a bright future. But all TD did is not only fired me but also informed all other financial institutions that I'm a potential threat or terrorist in Canada. After that, I got job offer from Royal Bank, Scotiabank, all of them at the backgorund check step withdrew their offer simply because when they checked with TD, TD informed them all those things about me. I'm totally an innocent person, facebook is just for fun and I made some fun comments there. It made my life extreme difficult. They even reported to government unit and for that intilligence even had met with me several times. before i gave my employment histroy with other places I even checked with TD human resources, they promised me that they do not release any confidential info to anyone; yet they mutually share it. I became mentally and psychologically extreme sick and lost my trust in Canada. And today, I received letter from TD even they cancel my checking account, credit card with them. i would request the TD corporate to be more sincere about judging. Because this inapt action, my life became difficult everywhere. I don't know where is my next employment. I would love TD very much but now there is nothing more than TD that I hate. TD has no right to spoil my life and my future career. At least they should tell me that they will share it with others in that case I wouldn't give TD in my work history. I am being an innocent young graduate was trying to build my life; but TD's careless judgement on people made my life dark. All that I have is, i trust in God and God will judge it.