TELUS review: very, very unhappy customer! 117

OK, Telus decieved me, I signed up for internet and digital TV "Yes, sir it's a 6 megaBit connection" too bad NO, NONE, ZERO, mention was made that it shares bandwidth with the TV, (dropping to 2.7 megaBit or or 270 Kbytes a second) that's like a 28.8 dial up modem from 12 years ago.

Now I'm stuck with this damn connection that is about 1/4 of the 10 Megabit connection (that's 1.2 Megabytes a second) 8 bits in a byte, but it seems most sales people have NO clue! I had with shaw, and NO slowdown if your using the TV.

The only "Good" side is I get 3 months free (and the a $120.00 fee for canceling the contract early) hell considering the Sales people assured me of connection speed, I wonder if this contract could be void?
he doubt that, I'm sure their is some micro-text someplace that says " your speed sucks? while TOO BAD, we sold you the set up "as is".

Bottom Line, Not only should you AVOID telus like the plague, but tell ALL of your friends, Post it EVERYWHERE. I want this company to DIE.

*cheers*

I also have a telus cell phone that I have had for a year, and it is the worst phone I have even owned. About a month ago the people at telus hung up on me after putting me on hold and transferring me several times about a problem that I had concerning their services and billing. I have just recently been looking for a new phone, and once I do, I will as well be bocotting them, and if anyone asks my advice, I will tell them to stay away from telus. They have the worst attidudes and are very accustitive, the phones themselves are terrible, and the company in all is a joke. They scam people and I advise anyone with a telus phone to buy a new phone.

Check out my Telus complaint it is funny on how they are all relating to the same/similar topics:S

Well, I can echo much of the same sentiments, including being assaulted outside of a Telus store, by a Telus store representative. After phoning telus about this problem (after originally attempting to have my broken phone warrantied) I was offered a sales pitch of all things, on how they could SELL me something to make up for it. They refused to terminate the contract, and a DM in Calgary office by the name of Deanna advised me before I even mentioned something, to just go ahead and get a lawyer. So I am. And that is what I encourage anyone to do. Don't deal with this company, they are borderline criminal, and to be assaulted by their staff, and still have nothing done about it is testament to their operational concerns

I agree with this complaint. Don't buy or deal with Telus. I had a HTC Touch Diamond. After 4 months it became defective. Not only were they unwilling to help me with this problem, I was followed outside the store by a Telus representative, and assaulted physically outside of my car. After contacting Telus about this, they offered to SELL me something to make up for it... I mean a Sales pitch after being assaulted? After this was unsatisfactory I requested to terminate the contract, and was told, sorry but there's nothing we can do for you about that. Now I am seeking legal representation for this circumstance.

Telus are thieves, and criminals, and they feel they can abuse their customers both verbally and physically and nothing is being done to stop this.

I chose Telus' $20 for 200 minute plan in a 3 year contract (and a Motorola Razr2 PCS phone). I also agreed to try out some additional options like web access and text messaging knowing that each time "I used those options" there would be a charge but I wanted these options in case I needed to download updates from the web or if I wanted to send a text message. Unknown to me, simply by agreeing to have web access, Telus took it upon themselves to send my phone web update requests so each time I used my cell phone, it would check the web for updates and simply by agreeing to text messaging, Telus decided to send me daily informational text messages each of which cost me an additional $1.00. I was not a heavy cell phone user but I typically used my phone 3 or 4 times a month and I never sent a text message or checked the web myself but my monthly bills were close to $70.00 for this $20/200 plan. That is gouging the customer.

I cancelled my landline service with Telus in on Jan 31, 2009.Since I had a probalem getting the service hooked up in Sept, 2008, took them 14 days took to connect me.I checked to make sure the phone was no longer in service. 11/2 months later I find that I am being charged for a phone that is not in service.I cancell the phone a second time in March, but find out 2 days later they didnt cancell my internet.When cancelling your service dont expect the operators to know that also means your internet.You must also be aware that Telus has fired all their supervisors, as a was unable to speck to one.
The operator all have different stories, so when dealing with a phone probalem try a couple operators.
Mr Yoerger

I have been a clearnet client then Telus took over. I had glitch and other bad CS experience which is to be expected from big companies. Now a year ago i decided to go with smart phone, which i was going to use fro my work as well, instead of carrying a pda and a cell. The phone work ok for 6 months and the phone started to act on me, BTW it is an HTC S640 do not get that! The only reason i got it was because it was the only one with wifi. Anyway, I started to get business calls dropped, i am freelancer so i need my phone! I believe i lost 4 potentials because of this stupid phone. Since it was under warranty, i got it change, then the second phone was even worse, then the battery started to not hold the charge anymore! Keep in mind i sign a #$@% contract for 3 years with then and the phone give me trouble in my first 6 to 8 months! So i go to a few store to get my battery changed, it is on back order... I talk to someone at Telus and i managed to get the head office to courier me a battery ( refurbished! but a battery anyway) this was a back and forth that took 3 months! Lucky me i am french so i don't have to wait for ever in queues! So after all of this the calls still get dropped, teh key (of the new phone) lock the OS, i had to reset the smart phone everyweek at least once, i had to reactivate the phone all the time, and the phone just shutdown by itself! The last drop was my bill! My bill for the past 9 years is between $45 to $70, my last bill jumped to $205! WTF! My air time was up the roof! The freakin' phone was not closing calls and everytime it crashed during a call, it looked like it was off, but it was not! So i call the Telus and request to have my phone changed and to fix the stupid bill right away! After an hour of being told that i my probably calling and not knowing that i was calling, the ytold me that my warranty was off... Again after quite some time of politely arguing with the CS my bill was reduced to $140, and i got a $150 "Discount" on phone and service! But now what they don't tell you is that you get a freakin year added to your contract and you get a crappy phone, which is useless for me since now i am back with my pda. They wanted me to spend more cash for their crappy hardware... So now because i needed a phone they got me by the ballz, id not want to spend $300 in a new smartphone with some chances that it will fail in 2 months... Moral of the story i got so screwed by Telus, that as soon as i can afford it ( because the freakin $20 per month lock rape, thank you), i will take my numbers and the 2 phones account that i have and my 10+ years of loyalty that mean nada for them, and go to Virgin... So @#$%^YOU Telus and thanks again, for sucking me dry and making me loosing money!

Wow, what a bunch of whiners that can't take ownership of the misfortunes they have had. Seriously People, this drives me CRAZY hearing this B.S. for the most part. I do believe that most of you are at a muture enough age to call yourself 'adults'? If i am wrong in this assumption, please correct me. All that is being stated here is people are expecting SO much from this SERVICE provider to magically 'fix' everyones problems. Remember folks, TELUS is the NETWORK provider, they in NO way MANUFACTURE these phones. I have had an refurbished phone for 3 years, and have NEVER had an issue...do you know who I give CREDIT to for that...Samsung. Not Telus. I have never had an issue with my text messaging...do you know who I give credit to for that...Telus. bottom line is, you're carrying areound a phone, camera, and PC, all in your pocket or purse>DAILY. BE CAREFUL. If you're not...OWN up to it. SIMPLE.

2 words for TELUS: NEVER AGAIN!
Communication should be removed from their name.

Talked me into getting the "FREE" for a limited time bundle, said I could cancel at any time, then when I tried to cancel they would not respond to emails and would put me on hold for long periods of time and then disconnect the calls. This happened to me repeatedly over a 5 month time frame.
Today I called and spoke to 4 different people, going throught the whole issue over and over only to get hung up on (after an hour of being on the phone.) This includes "Supervisors-who are always busy according to the phone reps. They disconnect too. They will ask you redundant questions (to appear as though they are trying to solve the problem) such as asking you to repeat your account information; they even asked me for my phone number several times-ha! Then you are transferred and put on hold again & again.
By the way it took them 5 months to remove the bundle($41/month) and I never was reimbursed for this. I just can't face the thought of trying to get my money back...I've wasted too much time already.
GOOD RIDDANCE TELUS...HELLO SHAW!
I consider myself to be a calm & rational person when dealing with problems and have never experienced such immature business practices before in my life.

(For the record this is the only bad review I've ever written...so you can see how steaming mad I am about this.)

AVOID TELUS LIKE THE PLAGUE!

The absolute worst phone company I have dealt with! The customer service wait line is horrendous-- expect to wait for at least 20 minutes to be greeted by snobby customer service representatives who may or may not HANG UP on you (after the horrendous wait time!).

I have a three year contract with Telus, the first two years were fine, however the past few months have been absolutely horrible, and speaking with family and friends-- I am obviously not alone.

I was charged for long distance phone calls that I did not make (I never make long distance nor do I pick up long distance phone calls on my cell phone). After calling Telus to inquire about these suspicious charges, their reply was "maybe you made them and just forgot about them". I didn't want to deal with the absolutely rude customer service rep so I decided to just pay the (fraudulent) $25.00 in LD charges.

A few weeks ago I made a call to Telus to temporarily disconnect my phone for three months as I was going on vacation. After waiting for half an hour for a customer service rep, I asked her how much the vacation disconnect would cost me, and if I could disconnect the service three days from the day I made that call. She completely ignored my inquiries and gave me irrelevant information in addition to INTERRUPTING me to the point where I couldn't help but stop speaking. She eventually hung up on me when I asked for her name and her supervisor!

I immediately called back and spoke to someone from a higher department to complain about the hang up; she assisted my call, and told me that my next billing cycle would amount up to $12.00 while the phone is on disconnect. I checked my bill this morning, and it is $52.00. It turns out they messed up my bill AGAIN! This is probably the fifth time!

I am NOT looking forward to dealing with the horrendous department Telus likes to call customer service representatives.

I have a Telus Pay & Talk phone. I have been falsely charged, thought the charges were reversed. Also I can not talk to someone on the phone UNLESS I have my phone on speaker-phone! I am curious to know if there is a way to fix this. I rarely use my phone for calls often getting me in trouble with my father. As well as when I am on the phone, everyone can hear my full conversation. I have also had problems recieving text messages...

telus is screwing with the long distance i got when i first got yak long distance they called me and said okay your service will be up and running by the 15th so that was fine and now just recently i called the number to check what provider i had for long distance and it was not yak it was telus like what happend if i never found that out i would have had a large bill and i would have got in ### for it since im not the one paying for the phone but anyhow i called yak and they said that it was inactive so they fixed the problem and said that i will be switch within 3-5 days

TELUS apparently seems to have an excess of business and cares NOT FOR CUSTOMER GROWTH. I had a family plan with 4 contracts (phones) for approximately 6 or more years with telus. My average monthly bill is in the $500 range for all phones per month. I have had ongoing issues with them on numerous occasions. TELUS'S CUSTOMER CARE IS NON EXISTANT. Seeking help, I went through a period of 2 weeks where I was on the phone with them between 6 and 9 pm. daily. I had to repeat the issue, go through all the trials to get the issue solved, and then was told it's been escalated and a manager would call me the next day during business hours. NO CALL. I would call back and the same would happen all over again. I am one day away from the end of my contracts and i CANNOT WAIT.

An IRATE TELUS Customer

as of Oct. 9th 2009. I payed 300.00 dollars to TELUS MOBILITY. and they said that I would have to pay 250.00 dollars to get my phone back spoke to a woman that said that she was the manager. BUT! when I spoke to Juan! he said. and I QUOTE "There is no manager to speak with" So I am very upset that Telus would let me down like this...As I have been with them since 1998. Why would they want to screw a costomer that has been with them for eleven years?

Telus is the worst, most poorly equipped phone company. Not only they don't have the latest and greatest but their stupid phones all have changed menus to their incredibly ugly telus menu icons, they just could not be worse. Phones are poor, selection is poor. Service is expensive. Customer service is extremely unhelpful. AND MOST OF ALL, BEWARE OF SAMSUNG PHONES, not only from Telus but in general, they are the ugliest, most counterintuitive, user unfriendly, crappy, disfunctional, slow phones this planet has ever seen. Fool me once, shame on you, fool me twice, shame on me they say... I will not be fooled twice, no more samsung, no more Telus! THEY BOTH SUCK BIG TIME!

Ollie said:
My son lived in Vancouver until Nov 2008. He paid his Telus bills on time. He was moving to another place in Vancouver and didn't need the phone. He had to return the Telus Equipment as instructed by Telus emopyees by using Canada post to send the equipment to Telus warehouse in Edmonton. He filled out Tellus paperwork and put it in the Canada Post box. My son got a tracking number on a strip of paper that identified the box. The box was sent and my son assumed that he was free and clear of Telus. He kept getting letters from Telus about the phone equipment and in January 2009, my son phoned and Telus employee said it normally took 6 months to clear the books. My son left Vancouver for a job on the east coast and had his friend forward his mail. He still has not got the mail through Canada post sent in May 2009. There might have been vital information in these mailing that might have changed the course of history. Now to make the story complete, Telus says it doesn't have the phone equipment and sold the cost of replacement to a collection agency. My son is now back in Vancouver to try and sort this out. Telus says the they need the tracking number. They have "stonewalled" him. A small piece of paper, assurance that everything would be OK after six month, moving to the other side of the country, no email communication about the lost item, no tracking number! Implication: my son owes $600.00 to the collection agency, not Telus and because my son's account was given to the collection agency, he is now redflagged and will have a bad credit rating for SEVEN years by the credit bureau. If he goes to apply for a loan, he can expect to pay higher interest rates. Lots of
implications because he lost the tracking number. Telus says if he wants them to track the package, they need the tracking
number. If they somehow found my son's equipment, they would have to admit they made a mistake AND write an official letter to the credit bureau to get my son's name off the "redflag" list. My son tried to ask Canada Post if they had some kind
of cross-reference between the tracking number and my son's name but no go. Smells like a money grab by Telus. Very poor
customer service.

HELP: any suggestions would be appreciated as how to we can resolve this problem and get Telus to listen to my son's side
of the story. An advocate for customer complaints against Telus? Thank you.

I am VERY displeased with Telus right now. Firstly, I am constantly getting mixed answers from those who work in the stores to those who work at the customer care line etc. Many times I have been told of a promotion etc. only to find out from phoning Telus that that isn't true.

Lately, however, I have been having horrible service with my text messaging. Many of my texts are not being sent, nor am I receiving very many. This is extremely irritating because I pay good money to ensure that this doesn't happen. I almost feel inclined to ask for some form of compensation because I feel like I'm being ripped off. I pay good money for good service, and instead I get a pot of mud.

I purchased a Telus cell phone and I activiated the phone on line. I purchased a pay as you go account but since I had given my credit card information Telus has decided to charge me the maximum allowable costs. I had registered to be notifiedn of when I need to add more funds to the account but Telus decided to do it at an extra ordinary rate for me

As well, I spent 2 hours on the phone with thier callcentre and was sent up to their support team - a Melissa disconnected the phone and a simone had absolutley no idea what she was speaking about - in fact I believe they keep you on the phone just to frustrate you

Simone says - I understand how frustrated you are - she is paid to do this and does not know at all what she is doing - this is the responsibiity of Telus

i have called telus for my phone service they said would cost me 41 a month the said my phone would be in tomorrow .well that is not going to happen they want a deposite thay i do not have .i am sick and need my home phone .i tryed to explain this to the jerk on the phone that i am on a fixed income that i can pay my bill but dont have money for deposites .he wouldnt let me talk just kept cutting me off .and i told him would you let me talk .so i told him again that i cannot pay a deposit he said well i guess you have no phone then right .I have wrote the head office 2 times already and never get an ans they wont pass me to a manager or anything .they are rude and are in need of people skills .inthe mean time i am left with no phone .i have heart palpations asthma and diabetic .and the will not give me my phone what happens if i pass out no phone .what can i do now .Theresa Leblanc

I jsut spoke to Dalen from Telus, I can't believe what they are doing to me..
I called in Sep 3/2009 to disconnect my services, the lady from customer services said that I should cancelled because Shaw was having a really bad promotion, that I was going regret my decision. I said I dont want anything, she spoke to me for 25 minutes trying to talk to me in changing my mind and repeat so many times that I didnt want to use their services. it was awfull 3 months later they are caming back to me to let me know that I have to pay 224 dollars because they never cancelled my account and that according to them I had ACCEPT a tv promotion. Which it wasnt true at all, the whole time I said not not not I dont want it thank you but I dont want it. I asked for the record that they have everytime a customer is speaks to their representatives. he said that I wasnt allow to listening their records either and that he cannot do anything for me.
TELUS IS THE WORSE TELEPHONE COMPANY I HAVE USED IN MY LIFE...
I will never but never will do business with them. BRITISH COLUMBIA

My fight with Tell us ur troubles has gone on for 4 years. I purchased a mic phone I later found out barely worked anywhere and 0 coverage in my home province. When I finally got hold of a rep she said I would have to “upgrade” for $300 more and resign my contract which was only 5 months old. I left the phone there of course. When I finally got a call from the Tell us lawyer, he listened and in the end said he would and did close the file and return it to Tell us but they stabbed my credit. I would like to think there is enough support out there to gather enough names to launch a global class action suit against these thugs. Anyone ever been able to make contact with Darren Entwhistle. Go Wind Go.

Read my blogs on my current battle with Telus. I want them to cancel my contract or else I will seek Legal Action!

http://telusmobilitymustdie.wordpress.com/

http://suetelusmobility.blogspot.com/

Telus is a real suck company. Even their agents don't know their suck policy. After waiting more than 20 minutes of their so called 24 hours service line, you may be cut off by the agents if your question makes them unhappy! Lets our customers do something to let them know.

We are trying to contact customer service at Telus. We are being asked that some will get back, we tried several times but no one has called.
We want to disconnet Telus TV service and go to another provider who is charging less and giving us more chanels. We are unable to
do so as no one calling us.

BG

It still hasnt been a year since I started my 3 contract with telus and I totally regret it. I tell everyone I know NEVER to start a contract with them.
My phone which is a palm treo has been sent away 3 times already plus the charger started shooting sparks and smoking which I had to send off as well. Thats two weeks I had to wait everytime I had to send it off, which I still had to pay the bills for. The second time I was sending it off, they told me that the third time it needs to be sent off telus will give me a new, different phone. This has not happened. Now I have to wait until my warrenty is over to UPGRADE, which means I get like 100$ off a new phone and I have to stay with them an extra year.
I understand that palm is not a telus phone, but I personally think it is horible to give a customer a phone that is NOT working and to force them to stay with it. Im paying 60$ a month to use a phone that is not working.. that seems very unfair to me.

WORST CUSTOMER SERVICE!

Never sign with Telus, no one will help you or listen to you... not even the managers. Their mission statement is to satisfy our customers... really? All they care about is the money coming out of your pocket.
On my July statement, I was charged an additional $50, which I call in to inquire about. After being tossed around by 5 different agents and literally 3 hours on the phone, I am asked I can request for a manger to contact me within 24-48 hours, I oblige, desperately hoping the manager would be more understanding.
Without any bias, by far, the RUDEST, most ANNOYING [censor] I have spoken to. I am normally a pacifist, but I would strangle this [censor] if she was close to me. In the most rudest manner, she blames me for not being understanding, for TAKING SO MUCH TIME OF HER AGENTS THE OTHER DAY WHEN I CALLED! AND SHE SAYS THE CHARGES ARE FROM APRIL, WHICH OUR DEPARTMENT FORGOT TO CHARGE YOU (and now it is JULY). Really? I have been in the service field before, and after you quote a customer, you don't increase your numbers late b/c it looks bad on your company and makes for a sad customer. An agent is a representative of the company and their words should be honoured. You don't turn back on your words.

Spare yourself their [censor], and avoid Telus

That is how you treat a customer who has been loyal to you and made a 3 year commitment to you?

On July 9th my wife and I went to our Mobility [Telus Apex] agent in coquitlam B.C., and said we wanted a new phone as the one they sold me for christmas present, had been in for repairs 4 times. My agent John said he would phone in to Telus to arrainge it. At 2pm on July he made the call. A guy named Nicolus on the other end, said that John Hadden called Customer loyalty, until now, and put arepair tracter on the repair. John said We use Future Tel. So Nicolus said, U did it wrong and it doesn, t show on my screen, so I can, t help the telus customer. So John got mad and after 45 minutes, on the phone, Nicolus said, Well I can help you if they take another 3yr., contract? John told Nicolus, that was not the way to treat SENIORS, or 15yr., customers. Nicolus said take it or leave it? Ithink that is the poorest service, I, ve ever Had. Itold them the most I should have is a 2yr., contract.Its Bad to ROB SENIORS, Bill &Maureen acc.#[protected]

I went to TELUS today because my battery on my blackberry was always dying..they tried to suck me in into a 3 yr contract AGAIN!..I opted to buy another battery, when i left i discovered that I wasnt having batter problems but it was the phone itself..I called the store right away advising them of this and that I would be returning the battery...when I went back they threw my old battery out and refused to provide a loaner until I figured out which phone I wanted..

The service with TELUS SUCKS..I'll be going back to Bell after a few months!..i highly recommend people to go elsewhere

An Open Letter to Telus Mobility July 11, 2010

TELUS Mobility Client Care
200 Consilium Place, Suite 1600
Scarborough, Ontario
M1H 3J3

To Whom It May Concern:

Thank you for choosing to spend so much on advertising rather than worrying about a silly thing like taking care of your long term clients. We began using the services of TELUS Mobility back in 2003 and have worked our way up to spending approximately $10, 000 per year with you good folks.

When we ran into a small issue with our mail not reaching us, your rock solid team of professionals were right on top of the issue. Why with the skill and smarts of a rock, they sent one text message (that never arrived) to a phone that has been replaced 3 times for not working properly (and is still on record as not working properly) then cancelled the number. The only reason I am aware of said text message is because one of your finely trained personnel informed me of it to show how on top of customer communications your organization is…. Interesting word “communications”…. I believe it means to communicate with or converse… which requires actual contact with said individual with whom communication is to take place…. I guess that is why you dropped the word from your companies marketing, leaving it as just TELUS or TELUS Mobility…. Honesty in advertising there, I have to admit.
I find it interesting that after all the years that I had my services with your wonderful organization (legends in your own minds… if you ask me) according to your fantastic TV commercials, that you don’t respect your customers enough to make a simple phone call to find out what is up… see if there is something wrong that could be corrected to save this business relationship… I understand when you are talking about the billions of dollars that your company earns, a measly $10, 000 is a mere drop in the bucket and not worth a phone call to try to maintain.

Then, to top it off, you then sent the file to collections even though I was making payments on an account that I was still not receiving statements for.

Hmmmmmm, well, I am too stupid to know about sending issues like this off to authorities like the CRTC…. However, I have discovered that when I explain what happened and the excellent customer service skills by the good folks at TELUS and TELUS Mobility, people are tending to listen to me and cancelling their services also. Personally, since this whole situation started with your quality organization back in March, I’d say that we have managed to arrange moving over $70, 000 in cellular and telephone business away to providers such as Shaw, Fido and Rogers…

I would like to wish you good folks all the best in your endeavors … may the gods of poor service continue their work in moving good clients away from your organization… until such time as you begin your financial downfall.

By the Way, Funny story, when the collections company received the paperwork, their first action was a telephone call… we were not available, they left a message and we called them back…. Another Hmmmm, now the bill is to be paid through them instead of directly to you… and you now pay their fees too…. Must be nice to have so much money that it doesn’t matter how much you waste!

Sincerely wishing you all the best!

Glen L
Former long term customer
Former cell number 250-xxx-3243

PS Remember that it costs approximately 10 times the money to get a new client than it takes to keep an existing client! But, since money is not a concern to an organization such as yours… Advertise your hearts out…

umm i dont get all my texts! and sometimes i only get half when its a really long message and picture messages dont get to me no more when they used to come in fine! i dont understand whats going on

I have been a long time customer of Telus Mobility. I had a great plan on my phone but of course if I wanted to update my phone I had to change my plan. I was willing to do this for one reason only. I was offered a great plan at a great price. Well I guess if it's sounds to good to be true it must be.
The new plan I was offered was thru customer loyalty and retention because customer care couldn't help me. My old plan included unlimited internet which Telus doesn't offer anymore. Well the new offer was 6 gigs of data along with a variety of other add ons for less then a 100.00 dollars per month.
I went in yesterday to buy a new phone, these phones were on back order and couldn't be purchased before then. I purchased the HTC Desire. Well first they didn't want to give me the 6 gigs because the offer expired but after telling them to just forget the sale and my signing a new contract they decided to give it to me. This took about an hour. Then I was quoted a price for everything offered in the new plan of 89.36/mth. Well after the papers are signed and the phone transfer complete they are charging me 125.00/mth for the same services I was quoted at a lower price. Whatever happened to the benefit of the doubt going in the customer's favor. Whatever happened to standing behind your word. I am not impressed with the service. And even after talking with Loyalty and Retention they are saying that's not what they said or maybe I just picked a price. Well I didn't pick a price it was quoted to me from a loyalty service rep.

I have been a long time customer of Telus Mobility. I had a great plan on my phone but of course if I wanted to update my phone I had to change my plan. I was willing to do this for one reason only. I was offered a great plan at a great price. Well I guess if it's sounds to good to be true it must be.
The new plan I was offered was thru customer loyalty and retention because customer care couldn't help me. My old plan included unlimited internet which Telus doesn't offer anymore. Well the new offer was 6 gigs of data along with a variety of other add ons for less then a 100.00 dollars per month.
I went in yesterday to buy a new phone, these phones were on back order and couldn't be purchased before then. I purchased the HTC Desire. Well first they didn't want to give me the 6 gigs because the offer expired but after telling them to just forget the sale and my signing a new contract they decided to give it to me. This took about an hour. Then I was quoted a price for everything offered in the new plan of 89.36/mth. Well after the papers are signed and the phone transfer complete they are charging me 125.00/mth for the same services I was quoted at a lower price. Whatever happened to the benefit of the doubt going in the customer's favor. Whatever happened to standing behind your word. I am not impressed with the service. And even after talking with Loyalty and Retention they are saying that's not what they said or maybe I just picked a price. Well I didn't pick a price it was quoted to me from a loyalty service rep.

Posted By: Karma69

Several weeks ago, I decided to switch to Shaw after many years of being an unhappy Telus customer. Upon cancelling my service, I was surprised to learn that I would be charged a $120 fee for breaking my contract even though my contract should have expired several months prior.

Let me explain...

I entered my most recent three-year contract with Telus in spring 2006. In February 2010, soon after a Telus agent "tweaked" my service to save me about a dollar a month, I received a friendly letter from Telus thanking me for locking in to a new three-year term.

I called customer service, where a friendly female agent insisted she didn't know why a new contract would have been initiated. She assured me she'd remove the three-year obligation from my account.

Imagine my frustration when I was suddenly charged $120 for breaking a contract that I was assured didn't exist!

Several calls to customer service went nowhere. Neither did my first chat with a agent in "Loyalty and Retention."

But it was my second call to L&R that truly revealed how little Telus respected me as a customer.

After reviewing "every phone call I'd ever made to Telus, " the gentleman stated matter-of-factly that there was no record of the call I'd made to protest the new contract. He did, however, see quite clearly that I'd entered a three-year contract in February and would have been told so at the time (I wasn't).

It seemed convenient, I replied, that the only phone call he couldn't find on my extensive file was the one that would corroborate my story. He said nothing. I expressed my frustration and asked if he was basically saying, "Telus wins and you lose." His reply? "Well, I wouldn't use those exact words. But . . ."

I sent a letter to CEO Darren Entiwstle and to Telus customer service. No replies from either. Then, the other day, I received a letter form a collections agency. Nice.

At Telus, the future may be friendly but they sure as heck ain't

Our son had a two year contract with Telus beginning on June 17th of 2008. It is now November 2010 and we are still receiving his Telus bills here. I have tried a couple of times to call (and Telus has to have the VERY WORST MENU to get to customer service I have ever witnessed) to explain that our son is no longer a resident in this country and his contractual obligations are complete--as of June 17th 2010. They insist that unless I have his P.I.N. (which he has long forgotten) he will have to call them. I have tried to explain that that will not happen and I am only trying to save them the expense of billing. I also challenged them to try and collect or threaten court action. I believe the court would accept the signed, dated contract that there was no obligation on our son's behalf after June of 2010 (He did pay a bill of 165.00 for July and August of 2010 before his departure). In my last call to someone named "Eric" at Telus I explained that as far as I was concerned they could remove him or from here on I will simply return the bills to them unopened.
This has to be the most unprofessional and unresponsive telecommunications experience I have ever had and I welcome competition for these laclustre and annoying companies like Telus.
I am deeply appreciative that I do not (nor will I ever) deal with Telus. They have proven beyond a shadow of a doubt that they have no concept of providing customer service.

I hate these guys. I signed up for high speed internet and the technician came over 2 weeks ago. right after that I noticed my internet constantly disconnects yet the lights on my modem remains on. I called them a dozen times in a span of about 1.5 weeks, every single day. a technician finally came, but did not fix it at all and the problems continue happening. the technician gave me his cell number to call him again if the problems continue, ok good. so I called him again, he said he'll run some tests for me and call me back. 3 days later no call back, nothing.

I went to live chat and was disconnected a gazillion times due to the internet problem I was having, so I tried calling them again. got passed around like a hot potato and wasted 100 minutes on my cellphone plan (fido) cause I got put on hold like a million times. finally a guy came on and I told him if he doesn't fix my internet by monday I'll cancel service and bring my business elsewhere (probably shaw). he said there's no need for that... just need to isolate the problem and fix it. so after like an hour of him telling me to reset the modem, restart my computer etc etc etc it still doesn't fix the problem. so he put me through to this lady in another province, and she was all like "i am 95% sure its the modem" and she said how first thing monday she'll call me and set me up for a new modem. she even said how she noted it on her calender and she'll call me first thing after she comes in on monday.

today is monday, 4pm. no call.
I'm done with telus, they are so full of [censored]. and I'm not paying the $31 that they are charging me. my credit is already bad so I really have nothing to lose by not paying.

and another thing, their support are so f'king useless. I asked whether a phone jack extension cord would slow down the internet connection and one guy said no, and then asked another guy and he said for sure it will. ? are they just guessing? and then I asked whether the problem is with the modem or not, first guy said no its with the network or a problem with my computer. then of course the last lady I spoke to said she was 95% sure it was the modem. unbelievable. their support and so called technicians are just as unreliable as their stupid internet. damn

My daughter lost her phone while running around the neighbourhood. So I call Telus who I know for a fact can find a phone within a dozen or so feet. But no they won't tell me. I am the account holder. Why not?

For the love of God Wind mobile come to Halifax to save me from these evil doers.

Exactly as Anita said.

They won't tell you due to liability.
If someone steals your phone you might go and kill them and they would be liable.

get a new phone. or get an iPhone 4 it will tell you where it is.

BTW
Telus = Canadian
Wind = Egypt

I keep my $ in Canada.

You?

telus has terrible tech/service.i have had nothing but problems getting my lap top computer hook up wire less every time my router has failed. in the last 2 years my router has failed 3 times.each time i get a replacement from telus the above takes 3 or 4 trys/phone calls/of at least 1 hour in duration/talking to someone in a country i have necer heard od/or i get put on hold for so long i finally hang up.(30-60minutes). there is no way you can phone and talk to a real person(in canada)whos first language is english! this service is terrible, and getting worse every year.i have been a telus customer since 1967.there service has got worse every year.it is to the point were i think they dont know how to fix it. well here is to solution. have a real person answer the phone in the country they are calling from. yours truly...