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On Aug 11, 2023 My spouse and I returned from a trip to Italy. During the trip I used my phone only for camera and used the wifi at the hotels. When we returned home ny Government of Canada phone plan which was about 70.97 per month sky rocketed to 272.73. I was outraged. When I contacted a customer service agent to discuss what the outrageous charges on my account were from the children that work there on the weekend felt that I was not a valued customer having an account since 2015 with Telus. They refused to escalate the call, offered nothing in terms of refund or compensation for the error. I immediately requested to have my account disconnected on the spot. I was outraged! I immediately went to Rogers signed up for a new Government plan and will never look back! Good on you Telus! I hope your negligence and arogance continue to lose you values customers. I will NEVER deal with this company under ANY circumstance ever again! 4x ny reg bill in 11 days time! I hope losing a long time customer was worth ripping me off for 200.00! This is the most disguesting company I have yet to deal with not to mention the battle I had to go through to get the 89.44 they owed me back which I am still waiting on. Giant companies like have zero concern for their customers and the sooner we realize this and go elsewhrre, the sooner they will be out of business!
Desired outcome: NEVER contact me again hope the 200.00 you ripped me off for was worth losing me as a client for good!
