Terminix review: Funds drafted

I am a current customer of Terminix and received service on 9/18/23. I received a call on 9/19/23 in regards to adding termite service. I advised the representative that I had termite service on my property. The representative called me back and advised that the service had been cancelled. I reached out to the customer service number and another representative stated that I had not made a payment. I informed the representative that I was set up for auto pay for my pest control and the termite service. I was informed that the payment for the termite service had not been paid in 4 months. I requested for the service to be placed back onto my property. The representative drafted my account on 9/19/23 $124.32 three times. I was not informed that the funds were drafted in error. I called Terminix back on 9/20/23 and was advised by another rep. that the funds would be placed back into my account within 3-5 days. As of 9/27/23, I have not received the refund. I called again on 9/27/23 and I was informed that I would receive my refund by check and it would not be mailed until 10/1/23. I am highly upset and disappointed because I was not made aware that the drafts were made in error to avoid any insufficient fees, nor did I receive an apology for the error and I received different information from your representatives. When I called on today, I requested a supervisor and I was transferred to another representative in your cancellation department. If I request leadership, I should have an opportunity to speak to a leader. I am requesting a return call from your corporate office to discuss the transactions and the return of my funds. My biggest issue is I was not informed and drafting my account could have caused a financial hardship. I appreciate your prompt response in this matter.