Fox Pest Control

I am into my second year of my Fox contract for clothing and carpet moths. They treated my house with an ineffective spray for 12 months, and left a smelly residue on all baseboards. After calling in their tech manager, they finally started the right treatment.
Then a new technician was hired for my area. He was unprepared for 2 appointments, then was a no-show for 3 consecutive appointments. The managers never call back to rectify these problems yet the company continues to charge my account.

They never told me about a contract. Let them prove it. Now they want me to.pay them 250 to end a contract I was never aware of.

Also when I called them they claimed others have lied to them to end the contract. That has nothing to do with me.

I want to know how can have a contract and what is the service on this contract. How many others have had this situation

They knew I was in bad situation with the flees in my house and used that as an opportunity to get a contract without explaining it to me.

A door-to-door salesman came to our house and spoke with me about pest control services. The conversation we had touched on having a technician dispatched to come and treat for pests, but our discussion did not indicate that I would be signing up for a 12-month contract. When I called to cancel the service, I was told that I would have a staggering cancellation fee of $250 and would need to pay the total price for the initial service. I'd happily call it, even paying for the single-use service I thought I was signing for. Still, it's unconscionable to have a sales member click through an agreement for a customer and then hand it over for a signature when that customer thinks they're paying for a single service.

They will not honor the 90 day guarantee because my contract has ended. Why do I need to renew my contract for another year in order for them to stand by their guarantee? Makes no sense. Other issues with them as well, primarily surrounding their techs not treating certain areas in my yard, later admitting the tech was unaware that he could. This was admitted to me on their last visit. I requested a complimentary treatment as a courtesy/apology. This was scheduled, and I stayed home all day waiting for them, but they never showed up or called. I followed up and learned the manager canceled the appt because my contract had ended. We are still within 90 days of our last treatment and I am still having a problem with spiders. Stand by your guarantee. I paid over $700 for 4 treatments.

We signed up for Fox Pest Control on June 30, 2022. We have never been satisfied with the performance of their product. We often still had pests show up. This last treatment on 07/19/2023, and noticed we had mice coming in the basement, ants on the front porch, and most importantly--our dog went into anaphylactic shock as a result to either the spray or the wasp nest that was near by (that should have been treated). We rushed our dog to the vet, and paid over $1,200 to save our dog.

I have tried (several times) calling every number available on the Fox Pest Control website and have not been able to get through or receive a call back regarding any issues that we have. Currently trying to get through to cancel our service and yet am not able to get through. I’ve tried to text our usual tech to cancel and still am receiving service alerts. We just want cancel our service.

On 07/18/22 we contacted Fox Pest Control via their local telephone number to ask for a one time service for Carpenter Ants. We were told that they did not offer one time service calls and that we would have to subscribe to their Monthly service agreement which was a $250.00 Upfront Fee and about $68.00 Per Month Including Taxes thereafter. They said that it may take a couple of visits to get the Carpenter Ant situation under control and that the service agreement was the best way to achieve a good outcome. They told us once we signed they would be a week out for service and if we didn't sign today it would be two weeks for our area. We signed up for the service and after a couple of visits they did have the Carpenter Ant problem under control. The service was OK, We have had a much better experience with a company located in Fairfield, whom at the time was extremely busy and could not help us in a timely fashion with the Carpenter Ants. We decided to sublet the house and move to a nearby location in CT, therefore needing to terminate the agreement with FOX Pest Control. When we called we were told that we were locked into a 24 Month Agreement and that there was a $150.00 early termination fee. At no time when we signed up for this service were we told that there was a 24 Month Contract and a $150.00 Early Termination Fee! We would have never paid $250.00 Up Front, $68.00 +/- Per Month for 24 Months to get rid of Carpenter Ants and had to wait a week after signing on to even get service! We had to sign on to this contract via my iPhone as quickly as possible to get a service date one week out - I certainly did not see these details when signing the e Document and the Salesperson certainly did not tell me about this hence I would have passed on the service agreement and went with another local company for service. Calling the main office you will find the most unprofessional people I have come across in a long time. We work in the real estate business locally and often are asked for referrals for various services & tradesmen, this is an experience I will not forget anytime soon. I will forewarn others whom would potentially use this company. "The Bad Word Travels Far Faster than the Good Word Does"

We contacted FOX Pest due to an issue with Carpenter Ants - We we’re told by the telephone sales rep that FOX did not due individual service calls and that we had to establish a service agreement billed quarterly. At no time did he mention that there was a 24 Month contract and a $150.00 Termination Fee for said contract! The service was OK took two visits to control the ant problem - We decided to sell the house and will rent for a while until finding another home to purchase in the area. I called to cancel service and was told of the $150.00 cancel fee - We reluctantly paid it - I’m in the real estate business and will certainly remember this when my clients ask for a pest control vendor - FOX Pest - The Bad Word Travels far Quicker than the Good Word Does - Buyer Beware

On May 2, 2022, I contacted Fox Pest Control for services at my home. When I spoke to the sales agent *** he quoted a price for a Home Protection plan of $150.00 for the initial visit and $52.00 a month for 24 months. Afterward, I received an email from the company with a monthly service fee of $62.00 a month. I paid the initial service fee of $150.00 for the first visit and reached out to the company and spoke with *** again to resolve the monthly service fee discrepancy. He argued that I "must have" heard him wrong in our initial conversation. I did not. Nevertheless, I told him that I would like to cancel the contract immediately as I feel as though this company operates using deceptive business practices. He indicated that I would need to speak with a different representative in order to cancel the contract. I was placed on hold for over and hour and was unable to speak with anyone. I left a call back number and emailed the company to request cancellation effective immediately. It appears this company has representatives that are on call to sell service contracts, but has no one available to cancel them.

My 99 year old Mom had yellow Jackets getting into the house! We found the source. Called Fox Exterminating! Was given a $50 discount on initial visit and was led to believe that I would be charged $64 each of the three additional visits that would happen!When tech came and did a distant service for the bees which did not work, I was informed the cost was $64 monthly! I would not sign contract! There is a bees nest, not a rodent problem!In two days, the bees were still there! With the ineffective service performed by Fox, I would not call them back!I called another exterminator! They came! Took action both inside and out! In two days, came back and removed the nest!Due the quality and negligent service, I requested a refund of initial payment!.Kayla from Westchester Fox indicated that because I did not call them back with the complaint! Why would I call them back after I was told by the tech that the office will contact me to resolve the pricing issue! After a few days, and after receiving my payment receipt, I had to contact them!Their customer service is lacking and they need to address how their service is represented! I feel a refund is in order