Terminix
Reviews and Complaints

I contracted with Terminex Wildlife Removal Services to clean and replace attic insulation that has been destroyed by squirrels and raccoons entering the attic through rotten soffits on my home. The roof, soffits and gutters have all been professionally replaced and inspected. I contacted Terminex to replace the attic insulation and remove all animal feces and fix damages.

Terminex animal control arrived on 5/25/2023 and removed the offending insulation and put down new insulation and sprayed animal repellant. That evening I heard noise from the master bath area and master bedroom ceiling. I determined that an animal was trapped inside and was gnawing its way out of the house. I contacted the Terminex office and was referred to a call center as it was about 9pm. I was assured that a Terminex employee would be out to capture the animal on 5/26/2023 between 8 and 10 am. No one arrived and I called back to confirm the appointment. I found that no appointment had been scheduled and all technicians were booked. I asked to be scheduled as quickly as possible since the gnawing and noise were getting louder especially at night, I was told that someone would be out 5/26 between 8 and 10. I called again on Friday after no Terminex employee came to the house. The operator again told me no appointment had been scheduled and the earliest they could come was 5/27/2023 between 8 and 10 am, After no one came after repeated calls I found that no technicians were scheduled due to the holiday.

I contacted terminex in the beginning of May for wildlife,(squirrels) inspector Ed initially did the paperwork but the job was cancelled without my knowledge 2 days later. I called and was told my contract was cancelled, no one knew why. I rescheduled with Joe Edee, he came back out to my home, reinspected the area to be serviced. I signed another contract with him for service 2 days later.

No one came and no one even called. I had to call again for David to come out

to complete the job on a Saturday but instead he told me, he didn't have a ladder to do the job. I called customer service OVER & OVER and Im still waiting for service to be completed. This is the worst customer service satisfaction/company e-v-e-r!the inspectors for Philadelphia,Pa are the worst along with the work crew. I put a deposit down but my problem has not been solved yet.I even called the general manager Dan he didn;t answer or return my call. At this point just return my deposit so I can hire Critter Control at least the clean out the area after they catch them for fleas and sanitize the area, terminex don't do none of that.

Sincerly C. Baldwin

I noticed some cockroaches gathering on the front wall of my house and called Terminix. On March 21, 2023 a Terminix rep came to my house. He told me that Terminix will charge me $127 to eradicate these cockroaches. I gave him my credit card for payment, and he took my signatures a couple of times on a tablet he had in his hand telling me that he is taking my signatures for credit card payment. He never mentioned even once that he is selling me a full year service and he is taking my signatures on a one-year contract. Later another Terminix guy came, and he sprayed on my outside walls and placed small boxes by the doors, etc.

On April 24, I noticed a charge on my credit card for another $127 from Terminix. I called the Terminix phone number I had and was asked to contact the same Terminix rep who had come to my house. I called this gentleman and explained to him that I was neither told about full year contract no had I any intention to sign a contract. He promised that he will talk to his manager and will tell me how this issue can be resolved. For the next two weeks I kept on calling him and he continued to give me various excuses like he has called his supervisor and is waiting to hear from him, etc. Finally, I called the Terminix customer service number on May 10 and explained the situation to them and requested to cancel my contract. The person I talked to promised me that she is sending an email about this issue, and someone will call me. I called this number twice more, including yesterday May 22. This time I was told that my case will be sent to Terminix escalation department. Today, May 23, someone from Terminix left a message on my phone that to cancel my contract I will have to pay an early termination fee and asked me to call the Terminix customer service number. I called that number and was told that the early termination fee will be equal to the remaining payments of their yearly contract of more than $1000. She also mentioned that I should have received an email about the contract from Terminix after the service was provided. I had not received such an email. It perhaps went into my spam folder.

Customer ID [protected]. Customer since Aug 2021.
Late Mar my credit card was charged $68.73 as a reoccurring charge.
When I saw this charge, the next day discontinued contract because I was moving.
Called billing rep for a refund & was denied which is what I am contesting.
It is very unethical to charge someone & not issue refund or provide service.
I will pursue this until resolved.

I signed a contract with Terminix in Webster, TX in May 2022 to do bat exclusion in my home. To date they have not removed the bats, despite spending thousands of dollars on this service. I find it appalling that you would recommend this company that is so obviously incompetent and I would say criminal. They sign contracts, take funds, and do not finish the job.

I called Terminix on Saturday, May 6th and was told I would get a call back by Tuesday, May 9th and someone would come to my house by Wed May 10th, no later than Thursday, May 11th. After calling everyday since May 6th, I finally got a text message on May 11th stating they would come on Tuesday, May 16th. I explained that on May 6th a contractor doing renovations in my bathroom found swarming termites. My walls are open and I have swarming termites in my house! It is not acceptable to wait 10 days to have someone come to look at it. Also, this has stopped the renovations. I have been a paying customer for over 30 years and when I need someone to come, I can't get in touch with anyone. Customer #1472971

I signed a 1 yr contract in April 2022 for termite extermination. The company installed 6 baits and sprayed once inside the house. A year later they came to renew the baits. All the baits were clean, no termites inside. This was explained to me that the termites didn't take the bait. A few days later I say dozens of swarmers, on a daily basis. I called to get a service done. This happened 3 times, as the swarmers were still alive in the same place that was sprayed. I tried contacting the technician (Loius), who told me to call him if there are issues, with no reply. This was April 10. I followed up again April 19. It's now May 3rd, and still no word from him.

Prior to this, I was told to contact a manager, Henry. He, also, is unresponsive.

Customer service is horrible, at best. When I call with an issue, they tell me I alsready have a technician scheduled to come. However, the company never informs of these appointments. This happened more than once. I receive texts of appointments that are not for me. Also happened more than once.

Terminix was more expensive than another in-house quote I received, yet I signed with Terminix. The baits are ineffective, as is the spray. Calling customer service is aggravating as they cannot give correct answers. Even Henry told me their customer service is bad, and to deal with him. Yet he doesn't respond!

Entered into a contract before 06/07/2022, This was the first service for a 6 month service. I am fully paid with my part of contract being fulfilled. During the 6 months - I reached out to customer service and the Technician who was providing service to my home about bringing the correct bed coverings that fit. The ones put on were not correct and too big. I was told the correct ones would be provided "next time". Fast forward, its past the 6 months. I now have the same pest issue. I investigate myself to fine a rip in the covering, the same cover that was incorrect from the initial treatment. I've have 3 appointments with no shows from a Technician and no call back from anyone at the local branch. I've spoke with customer service over a dozen times for them to "escalate" my concern to the branch and they will reach out. Still no resolution to the issue. I paid for a service and want the service I paid for. I am beyond upset at this point and have zero patients left with no sympathy for this company! I am very understanding but am overwhelmed with them not wanting to make the issue right as they broke the contract.

We purchased a plan for our home last year. At first, it was a little bit difficult to get an appointment. Now - it is impossible. I've been calling for 2 weeks. They book the appointment & no one shows up.
We've been using one specific tech. I cannot get in touch with him. Darry fry is his hame. If he is retired or a lottery winner good for him.
I need a tech to come to my house.
Terminex is horrible.

Scheduled service cancelled told we would be rescheduled within a week stressed the reschedule needs to be made when my Husband is home since you need to get in the basement as I am disabled. 25 days later no reschedule call and when I did get one it is a VM stating they are coming on a day I expressed was not good since husband not here. Called them to let them know and we're back in the reschedule hole. Finally we called to cancel out of frustration and were told we need to pay for the annual contract on something we received no service on. Seems to be you get service you pay for service. Then the call center lied about what took place and when we actually called the very first time for help. Terminex problem is not their product but their call center. We finally got our money back which they held hostage. We wrote to the CEO to tell him of our experience twice, the second time with a green read receipt card but NOTHING. No wonder their service in HEARING THEIR CUSTOMERS stinks. Except for their local shops. they care. Gert it together Terminex.

Since July 15, 2022, I have been waiting on call s back, leaving messages, opening complaints with you guys regarding treating my house for Termites then having a problem of them eating my door down. Horrible Service. Reached out to Dawayne Homes and no one wants to call me or pay for my expense of replacing my door. I have paid for service 8 years and have continued paying for pest control. March of 2022, I had my house last treated for Termites. My back door frame started rotting shortly after and had to replace it. Pulled it out and full of termites.

No outcome. No one will handle the situation.7/15/22 reported claim., 7/22/22 called and they did not see any notes re: previous call., 8/4/22 tech. came out in the rain and didn't know about any issues or what I was talking about., 8/10/22 spoke with Destiny and she expedited new claim, 8/25/22 Leah left message for branch Manager Dan Guidry never returned call, 10/17 chatted online with Letty. 10/17/22 called local Terminix and Carmin put me on hold 9 min. then I hung up. 10/17/22 called back and Nicole put me on hold for 21 min. then said she would escalate situation., 10/19/22 John called left message I called within a minute, and he didn't answer had to leave message 10/19/22 Left message for John never called back, 10/27/22 Dawayne Homes called and said he would have someone call back and would retreat house and never did. He said Craig Coursey would be calling me following week and he never did. 1/19/23 left message for Dawayne homes to call me and he never did.

On Dec. 28, 2022, a crew was in my home to seal the crawl space and put additional insulation in the attic. We spent nearly 10k for the job. While getting in and out of the crawl space one of the workers broke the knob off of my dryer, rendering it useless. No one said anything, I discovered it later that day. It has been over two months and still no resolution. I have gotten the runaround from both Terminix and your insurance company. This is completely unacceptable. I would appreciate a prompt response and resolution.

Karen Albert

[protected]

we purchased gutter guard for our house and my sons the water runs off the gutter guard and down our house our gutters are full of black mold my sons is also plus he has had black mold on his ceilings we think the water id running in under the roof and causing black mold we have contacted a contractor to replace the gutter helmet we have invested several thousand dollars on this and we want reimbursement

Multiple calls and emails not answered. Had a $3000 treatment done in Jan- no receipt, no warranty - NOTHING! Account is still in wrong name (Travis Howard, previous owner). I've given updated unfo many times and made sure name was changed prior to this service, so that the warranty would be in my name. Out of channels to pursue other than legal action.

Howard Huegel

143 Friars Hill Rd

Williamsburg WV 24991

TYIA!

I am filing this complaint and asking for a refund of $270 for a service that I cancelled prior to any service being rendered. I cancelled the account on 12/17/2022 because I sold the property, then was charged money taken out of my account on 12/21/2022. I called today and was told that Charles the manager stated that he told me that I had to cancel within 30 days, which is an out and out lie. Never spoke to Charles, nor did any representative tell me that when I called.

So, I would like my funds sent back to me in a check in the amount taken on 12/21/2022. The address on file was 1434 or 1432 North 24th Street, Milwaukee, WI 53205 under the name of Barney Hall. It is not great customer service to charge someone for a service that was done. No one just gives money away for nothing. Please send the check to 1090 Rolling Green Drive, Waukesha, WI 53186.
I look forward to your response.

October 13, 2021

I called and met with Dan Amick at my home, he proposed a service's plan for my problem: which was I heard something that sounded like an animal with claws walk around in my attic. The plan was to cost a total of $1400 ($800 for sealing my house and $500 for the wildlife trapping). Which I paid that very day. Dan said that the Critter Catcher was going to come out and trap whatever the animal was. They never came out over a year passed. Still No Critter Cather

I never hear from Critter Catcher. I took it upon myself to find a self-remedies to the pest issue I place down pepper, and I didn't hear the noise, however, my work schedule changed, and I was not around at the times when the animal was actives in my attic. Fast forward almost a year later October 2022 to the day I had been working during the time the animal was active in my attic but one day I got off work early and sure enough I heard the claws. It reminded me that I had paid for this service, and no one had never even come out to look at it or take care of it.

Then, too, I called Dan and Terminix to get Critter catcher out and to get someone out to perform the services I had contracted with them to be done. I left voiced mails and text messages with Dan with no reply. Terminix sent out a technician about a week or so later. No one from Critter catcher ever came out. The first Terminix technician (technician #1) was a younger man, he set about 4 rat traps in my attic right next to the attic door which is not at all where I heard the noise. He didn't see any hole in my home that would allow something to enter. He left; I heard the same noise again.

I called Terminix back to get someone else out to look and reassess the situation. Another technician came out and was very good he found the hole which allowed access to my attic, and he set about 6 additional rat traps in the area I had heard the noise. He also moved the 4 traps set by technician #1. About a week later, he (technician #2) returns to check the traps and noticed all 10 traps were empty. However, he didn't have a ladder on is vehicle to seal the hole, so he called Terminix to have another technician come out to seal the hole in my home.

About this time, it is now November 2022 when technician #1 shows up with a ladder and a piece of metal no bigger than a ruler to seal the hole in my home. He also comes in to check the 10 traps or so in my attic, still nothing has been caught. I started receiving text messages, letters in the mail and phone calls from Terminix about paying $200 for a service protection plan for my exclusion (sealing of my home). These text messages, letters and calls started around September 2022 and the last one I received was about two weeks ago.

I have called Terminix several times to get them to refund all of my money for the Critter Catcher cost that never came out, which is $500. One customer service agent told me that services were completed at my house. I was told by two (one in December and one in January) others customer service agents that called me to try to sell me on the $200 for a service protection plan for my exclusion that someone would call me back within 48 hours and they are making notation within the system. It's February and I still haven't gotten a call back from Terminix. Terminix putting 10 or so rat traps in my attic is not equal to 500 dollars when I have seen the same rat traps in Walmart for $10 or less. Services were done to try and remedy the problem, but not at that price. That is ridiculous.

Unresolved Issue with Terminix Insulation services in Nashville, TN - I've been a Terminix customer for their pest control services for 20+ years. Terminix Insulation services sent me an email solicitation for a quote on replacing our attic insulation, The salesman came to our house and quoted me a price of $2,378 for the whole job. After the first signature for the stated and shown $2,378 price, the salesman had me sign several other signature places on his tablet that were just signature places without any other $ attached to the signature line. When I asked what the other signatures were for after my first signature the sales rep said it's for the work he described to me. NO OTHER PRICE BUT $2,378 WAS SHOWN TO ME. NO OTHER PRICE BUT $2,378 WAS EVER MENTIONED! My mistake was not reading the contract the salesman sent to me the next day. I should have read it, but I made the mistake of trusting his verbal contract and his sales process. I didn't review the quote he sent me. That's my fault that I didn't check it out for hidden charges. So, when the work was done and I got a bill a month later for $8,400 I was shocked to say the least. It was $6,000 more than I was quoted! I called Terminix about the billing difference thinking it was a mistake. I called several times in a week and no one called me back. Finally, someone named Marty called me back, and I was disappointed that he wouldn't even fully listen to my complaint. He kept cutting me off when I spoke and was nothing but argumentative, and insulting, and even claimed I was undercharged for the work they did. When I told Marty I had been a Terminix customer for over 20 years (hoping for a fair listen) he told me he didn't care. With all that said, I told Marty he was clearly not someone that could help me if he wouldn't even listen to me. He just kept arguing with me and insulting me for being a grown man that would sign something and not review it. On and on it went. Finally, at my request Marty promised me he would have his boss, Brad, call me to discuss the problem. That was over a month ago and no one ever called me back. Marty no longer returns my calls. He has shifted to ignoring me completely. So the absence of a return courtesy call and Marty's attitude have convinced me that they intentionally misled me. He insisted they made no mistake, so it must have been intentional. From start to present day I have been asking for a fair listen for over 3 months now. All I got was argument and insults.

Terminix is the worst company to deal with, they are number one scammer when quoting for services. They charge you 3 times the quoted price without your consent. I have been trying to resolve the issue with them for almost 2 years and my issue still hasn't been resolved. my complaint was send to area manager, district manager, and to many different departments which possibly can resolve this issue. I had no response from them. i spoke to many representatives, i am including one email from very nice representative who was trying to me. she CC to many higher authorities in terminix. below is the email and the email addresses of those authorities.

from: NELSON, KRYSTAL

to: "tanzeela.[protected]@gmail.com" ,

"Willitts, Scott" ,

"Ricks, Nicklos" ,

"Gayeski, Frank"

cc: "Harris, Tanika"

date: Jun 7, 2022, 10:29 AM

subject: SA Amount dispute

mailed-by: terminix.com

signed-by: terminix.com

Customer # [protected]

Tanzeela is stating, Mark T Russo Quoted her 2 different proposals for the same SA the first being around 1400.00 and the second 1700.00, which she questioned but then agreed to 1700 + taxes and it being financed along with a down deposit, she is stating that she paid 900.00 dollars upfront with RUSSO, MARK T. and has documents supporting that deposit. But smac only shows that she made a down deposit of 300.00 and Tanzeela is requesting that SMAC's financed amount be corrected.

ACCT. OWNER CALLED TO HAVE SMAC LOAN AMT UPDATED WITH THE CORRECT AMT THAT WAS SUPPOSE TO BE FINANCED. THE TOTAL R&R SERVICE WAS SUPPOSE TO BE W/TAXES 1812.63. CUSTOMER PAID 900 UP FRONT. SMAC WAS SUPPOSE TO FINANCE THE REMAINING 912.63. RESOLUTION-SMART FORM SUBMITTED TO HAVE THE AMOUNT FINANCE CHANGED TO 912.63.

SMART FORM-WORK ORDER ID IS: 626821B15AB6DC1D984A7440

This was completed by:

8109 CAMERON, SHAWNA 04/26/22 11:47

and Tanzeela was told that she needed to have the branch manager submit the form ,not anyone from the contact center, She has made multiple attempts in contacting the branch manager and even mark regarding this discrepancy. But no one has reached out to her on the matter, She is threatening to take legal matters if this isn't resolved soon.

I called Terminix around 8/02/2022. We received an invoice with a 18.4% increase with no notice of the increase or why the amount increased 18%.

The Terminix representative indicated that they would honor the old price going forward.

Invoice number [protected] was paid at the old rate per agreement.

On 8/10/2022 i called Terminix and cancelled the service. Terminix responded that the account was cancelled and "no further action required".

We are now receiving calls from a collection agency demanding payment of $28.78.

Please review and advise on why Treminix continues to not honor agreements.

Chuck Lee

[protected]@gmail.com

am not sure what service was provided today. I was told that they were going to have you put traps up in my attic and behind washer. I know we have some dead animals because I smell it and was hoping that you were taking care of that. I know that did not happen because I have cameras and did not see that mom even locked dogs up at the time you came. I paid 5000 to keep the rats so not sure what going on. My mom has hard time breathing because of it and I keep asking for someone to come after 2 and call first but that never happens. I am supposed to be customer and need rat traps replace. e-mail or call [protected].

Kim Shields