Tesco
Reviews and Complaints

Consumer name : Grace Loke
Tel : [protected]
e-mail address : [protected]@hotmail.com

Bought this apples at Tesco Kepong Malaysia . These apples fresh are from Kiddes Red Apples Delicious product of America.
But to my surprise one of the apples have a big nail inside it .
I was shock to see such a big nail poked right inside to the core of the apples . How did the nail go right inside the apples and deep into the core ? Please explain how can this can happen.

Please see the photos attached the pictures explains clearly no need for me to put further in words.

I would like to make complaint about seremben tesco customers service of cashier counter number 21 staff name : fatihah today timing 3pm, i'm make a purchase of liquid with all house home item during make a payment the casiher fatihan very poor of customers service talking to me in direct say won't touch my think they reason she say my item non halal.
i'm malaysian and understood what it's called non halal and we had tell her we help to hold the products to scan instead you touch.
But she really poor service to rejected me that won't do any of this cashier job.
In term of that she should need to solid this solutions instead rejected me..
As for tesco so big of business and your company should do this kind of action even you have the right way for non halal malay can't touch.. but you company should arrange one of cashier can make this kind of non halal cashier pos to payment.

I, am going to make complaint with hope that you will be take action on my issues...
Sir and madam, i, m belong to"tesco extra tamping" johor bahru m doing own business there since 2012 till now. but now I have faced much noisome situation which have create your tesco management. so many stalls are in service there which cause have fully disturbed your tesco infrastructure and my business too. but your staff who, s names are (miss prema, miss shamima) they both are playing mean roll there. anyone who give them money or under table money they give them space or change their space against other, s. which cause shope holder who have payed big amount in rent' their business are much effected and then all parties try to compete on price, s among each other, s thats why now very suffocated atmosphere you own can see there. I requested you and all those who have authority to make strategy please come here and visit that place and checkout ground realities and then find out solution please. I want to mention here that i, am your old client, exist time I have place in teso tabrao in johor bahru, seri alam tesco, pulai tesco, and malaka tesco central and tesco cheng also ' I never see such as noisome environment your other places. I hope sooner you will be take action and play own positive roll to solved my concerns.

Saya kecewa dengan sikap lepas tangan kakitangan tesco... mengenai kad ganjaran tesco pemengang kad tesco saya dah shoping berkali-kali dekat tesco tapi voucer tak dapat bila pergi semak nama orang lain bukan sekali tapi dah 3 kali... ikut kan hati ni mau je buat report...

The worst service I've encountered in my entire life! First of all your locker was dirty with some sticky sauce spilt on it, didnt noticed and I put my stuff in it. When I found out I shown your customer service and request plastic bags from them but they ask me to get from cashier as they dont have it there. I took out the dirty plastic and transfer my unwrap things to other locker. When I finished shop and paying at the counter I POLITELY asked for 2 extra plastic bags from your cashier named LELA. She didnt response me the first time I asked and I thought she couldnt hear and I repeated again and to my surprise she was so rude and asked "UNTUK BUAT APA?!" and to my patient I explained to her what the locker did to my things and I need 2 plastic bags to put my things which customer service asked to get from cashier. She asked the same questions 3 TIMES! even when im explaining! She show me face and never say yes and insist customer need to pay 20 centsfor extra plastic bag! (IT IS A SUNDAY!) I grab the plastic bag and walk off! She never apologise and said thanks when returning the balance! Thats is so ridiculous! I wonder have Tesco send your staff for training on the core values of TESCO. I seriously think she is the worst employee I ever encountered in my entire life in any supermarkets! KINDLY INVESTIGATE THIS MATTER WITH YOUR CUSTOMER SERVICE AND RUDE CASHIER!

I don't know if anyone else has experienced this but whenever you order tesco online and book a slot. You actually have to keep calling them on the day of delivery, so they would come at the time booked. Otherwise, I have experienced before that they come up to 6hours late! So coming late seems to be a norm for them, I have been lucky a number of times but that too is because I was calling to see where they are. There are times when I am in a hurry to go out and they still didn't arrive.
There were twice when the drivers and assistant driver were very rude to me, on top of being late they didn't even apologize and acted very arrogant about it. Particularly today this driver Amdy(I think his name) started to scream and growl very loudly to me. I just refuse to deal with him and closed the door! Is this the treatment tesco customers are subjected to now? Why can't you just apologize and accept that you made a mistake? Of course customers get upset when you are a few hours late...I think we are entitled too since we are paying for the product but I don't behave rudely! Please hire better staff as it is your company that they are representing!

We bought a steffis choice, strawberry jam, we came home and we open the jam bottle found severe moulding/fungus growth on surface of the jam.
We contacted tesco station 18 immediately mr azizi he mention to bring the product and need to carry the analysis to make a decision. tesco is a world renounce name and cannot take prompt actions on complaint forwarded by customers like me.
This is a visual severe complaint which need to be resolved immediately and if this matter were to be publicise it will have a lot of negative affect.

Please look into this matter seriously and get back to us asap. this has cause a lot of in convince for me and my family. we're staying far away from station 18.

Please act! I purchase this at tesco station 18, ipoh, malaysia

Tinakararajan
[protected]

TESCO disappointed my 2 kids today as they told us that the Heroes & Friends sticker is finished. We need one more sticker to get a free toy. Although we are willing to pay RM9.80 to get 2 toys but no toy is available for redemption. We are TESCO loyal customer with Tesco club card no : [protected] [protected] & spent more than RM350 today, in return Tesco make my kids feel sad. I hope Tesco will seriously look into this matter because there are other families who encountered the same like us today. We feel cheated by Tesco & wondering if we will still spend the same if they do the same promotions again!

SIR I DID RECCIEVED AN SMS ON MY PHONE NO.+[protected] THAT WE HAVE WON THE PRIZE OF 270, 000 GBP. SO THEY DID REFER US TO TESCO BANK FOR OPENING AN ONLINE ACCOUNT IN THAT BANK. SO THEY DID EMAIL TO US THAT WE MUST HAVE TO SEND 510 GBP TO THEM. BUT THIS AMOUNT IS TAKEN BY THE
Receiver's Name: Mrs . Clara Hansen
Address: #1 Kings Park Road, Northampton, London, England.
Amount you are to send: £510 Pound Sterling.
BUT THEY DID NOT MENTION ABOUT THE BANK SO I THINK THIS IS 3rd PARTY WHO IS GETTING INVOLVE IN THIS MATTER.
SO PLEASE DO CLEARIFY US ABOUT THIS THAT WE SHOULD SEND AMOUNT TO THIS PERSON OR NOT? and also mention that have we won prize or not?
THANKS REGAR TO MR. MUHAMMAD AJMAL (+[protected])

THIS IS A COMPLAINT ABOUT TESCO ONLINE SERVICE.

I placed an order to be delivered this Saturday (13/07/2013) between 10-12pm. Nothing was delivered. By 4pm I called the customer service, and the staff said they would call me back. They didn't.

So I called them again at 4:30pm, and spoke to Ms. Mohana (or Moghana). She told me that the order had been cancelled and that the system was down since morning. I was told to wait until 8pm as the store was processing all orders manually. However, nothing was delivered on Saturday. I called Customer service again at 10:20pm, and they said they would call me back. They didn't.

The next day, Sunday, I called Customer Service again at 10:45am, and spoke to Mr. Odae. He said my delivery would arrive until 4pm. Again, nothing was delivered. I called them again and spoke to Ms. Neethiya, who said she would call me back within 20 minutes. One hour later she still hadn't called and I had to call Customer Service for the 6th time in two days.

Right now I am STILL trying to sort this problem out. This is incredibly frustrating. First I was told to wait, because my order was coming, and then I was told by Ms. Neethiya that I should place A NEW order, to have it delivered TOMORROW only. This is outrageous. Had I been told to place a new order YESTERDAY, I would have gladly done so. But now I've wasted TWO DAYS of my life dealing with Customer Service, and still haven't solved the problem.

Tesco should be working harder on offering a flawless, competent service to its customers. Instead, I feel I was offered a second-class service for no apparent reason. Having technical problems (such as the system going down) DOES NOT JUSTIFY the bad service I was offered. I am utterly frustrated with the carelessness of the staff members who didn't return my calls. I am also deeply upset with the fact that first I was promised my order (TWICE) and then I was told it wasn't going to happen and I should order again. Why didn't someone tell me this YESTERDAY?

I am going to publish this complaint elsewhere, and send it to every Tesco store through their online form, in hopes that SOMEONE will read and do something to improve the service of this company. This is really shameful.

Verbal abuse by aggressive member of staff at Tesco Supermarket: the most parasitic dehumanising carbuncle on the face of humanity.

Tescos was voted worst UK supermarket for service

Yesterday I was waiting to pay for a few items at till 2. There appeared to be an issue at the till, and as I was 3rd in line, I decided to gather up my items and head to the next till. Margaret, cashier on till 2, started speaking at me, uninvited, in a raised voice; “I don’t care if you don’t want to pay here, you can pay somewhere else, go on!” She was quite difficult to understand as a result of her shrill screeching and unintelligible accent. I had not said a word to invite such an outburst and was frankly stunned. I told her everything was fine and sought an explanation for why she had engaged in a rant when I had not said a word. The response went along the lines of; “I’m not serving you and if you want to report me to the manager, it’s Margaret, till 2!”

I asked to speak to a manager. A snot nosed kid, who appeared to be no more than a teenage first-jobber, appeared. He omitted to introduce himself or tell me his job title; however his name badge stated Richard. “Yeh” he said. I explained what had occurred and suggested customer service training was required for Margaret, or a crash course in communication. Richard stared ahead vacantly and then recited in monotone; “We will investigate the incident and take appropriate action, but we can’t tell you what it is.” I told Richard I felt he was fobbing me off and that he did not inspire confidence, that I wanted an apology, to which he insisted I leave the store. Hardly management material.

There is no doubt in my mind, that Margaret has been the subject of several complaints to ineffectual snot nosed managers, and probably to other ineffectual snot nosed managers before Richard. Margaret really lets the store down. It is downright bizarre to actively seek confrontation with shoppers, then challenge them to complain to the manager. I am well aware of the local demographics and while I admire Tesco's commitment to diversity by employing individuals from all sectors of society, there are some basic skills that are essential to staff; an overtly aggressive and confrontational attitude is not one of them

. It makes no business sense for Tescos to employ individuals like these, especially in a recession

How safe are we really? Common Assault without CCTV evidence cannot constitute a crime - don't be so ridiculous Tescos!

Officers were called by way of 999 call when a father of two from Pinner was assaulted by a Security Guard called PATRICK employed by Tesco's Store in Pinner green the 29th April 2013 at around 5.30pm.
The victim alleges that the Security Guard used excessive force three times, including a punch to his back, in order to stop him from seeing the Store Manager.
This victim claims "this happened because the Security Guard was trying to stop me from speaking to the Store Manager". The victim was simply trying to exercise his rights by lodging a formal complaint to question why he and his family continued to be constantly monitored around the store upon each visit. A.K.A "harassment".
On a previous visit the Security Guard was made to apologise to the victim for using abusive language at him - namely "F-off"!
On the day of the attack, as well as following the victim around the store (as if he was a criminal), the victim states the that Security Guard, working outside his job description, had asked a cashier to open the till to verify the Tesco Card coupon redeemed against the purchase of some baby nappies for the victim's new born.
When the victim told the Security Guard that he wished to speak to the Store Manager to lodge a complaint as he felt he was being singled out, he said the Security Guard replied "Don't you dare make another complaint about me and if you do complain, just watch what i do". When the victim asked "What do you mean?" The Security Guard threatened "Well you've got family and children."
The ordeal ended when the victim, a small five foot and five inches, was pushed against the exit glass door by the tall black Security Guard. Consequently, the victim called the Ambulance Services and he was later treated at Harrow's A&E who confirmed that he sustained bruising and tenderness.
The Officer who attended the scene of the crime used his bias discretion, sided with the blonde Store Manager, Claire Kingston, and failed accept a crime had taken place in the absence of CCTV footage.
The victim's family have made a Subject Access Request to see what evidence Tesco Stores rely on to back up their version that the Security Guard had at no point attacked the victim and was in full sight of the CCTV footage throughout the duration of the Victim's entire time at the store. The CCTV timeline will hold the answers.
The IPCC have also received a complaint with regard to the Officer failing to lodge the incident on paper as a crime or allocate a crime reference number. As a direct result, the Security Guard, continues work at Tesco Store without being reprimanded by his management and the Police cannot do anything in the absence of CCTV footage which according to the Store Manger "did not capture anything".
Despite promises made by Tesco Stores Head Office for the Store Manager to make contact with the victim and his representative at an agreed date and time, the so called "Manager" has been able to manage this and failed to give the victim or his family priority. Further, no assurance has been provided to the victim or his family that their health and safety will be protected against the disgruntled and violent thug of a Security Guard when shopping at the store with their small children".

"I am petrified to go shopping there, if he can carry out such an unprovoked attack in a 'CCTV blind spot area' away from the eyes of the CCTV, then he can do this again and again. We all have small children and we fear for their safety. I believe when people are allowed to get away with wrongful acts, they will repeat again and again as they think they are invincible...whose to know when he can strike next" said the sister of the victim.

THANKS

I am dissapointed as i bgt a tru blue garlic spread which will expire in 3days from 11th Feb 2013. Who is to blame? I was very angry with the cashier's service too. As i only buy a few items i use the basket provided. When i reach the cashier, she rudely ask me to take out the items from the basket for her when the basket is already in front of her. I dnt understand why the cashier cnt lift out the item instead demand we the CUSTOMER to do it. R they ###ed or its yr company policy that we customer r nt valuable to u? Y hire them if they cant smile, lift things from basket or b polite? Is that what u call customer service.

My usual experiene with this online grocery shopping supermarket has been great. But I collected the usual clubcard points which converts into pounds which then could be used in store or online to buy certain products. I had saved £20 worth of vouchers and when makin payment the vouchers wont go through. So I had to call them up and was told to try again 24hr later. It still didnt work and so called them up again and was on hold of bout half hour and given a giftcode which didnt work as well. So was given another giftcode which didnt work as well. The guy decided to call me back after 24hrs which he didnt as well and promised to get the teamleader to email me who neva sent me email. So had to call them up again and then finally after 5 calls to them and on phone for almost 2hours i got the giftcode vouchers working. The problem is that for that 2hours phonecall, I had to spend £27 for the phonecalls and so the item which would have cost nothing in the end was charged. I called them up to see if they could compensate me for the trouble and the charges and they completely refused to do this. So for this big reason I would not recommend them ever. Although the online grocery shopping is good thing and if ever you do get vouchers just use them up on grocery discounts. Complete waste of time and very unprofessional and waste of extra money.

I approach counter 24 by 2:20pm 27-Jan-2012. The lights on the counter 24 are still on, which means the counter is still open for customer.
While i was queuing, the cashier turned off the lights & put a "counter closed" infront of me. He then asked me to goto another counter. This is incorrect! He should serve the remaining customers that are still queuing. he serve until the couple that is queuing infront of me.
I lodged a complaint to the supervisor on duty.

my opinion, he must serve the customers that are still queuing. But as for customer that come after he off the lights, then he should politely ask them to move to next counter. He is rude !

Attached his photo.

I asked a cashier about the Tesco policy on prices when I realized their offers did not properly register. If I found a price to be more than the offer, would they respond? The cashier went to ask but the manager decided she was not going to bother and walk over three cash registers to come and answer my question. I then walked over to her because the cashier pointed her out to me. At which point, I approached the manager and she started talking down to me and smacking her lips and rolling her eyes like a child. I told her she did not have to behave that way. How unprofessional of her. The audacity of this person to treat a customer this way. I will never shop there again. AVOID Tesco Sligo at all costs...

Dear Sir/Madam,

While we were on our way to the Tesco check out counter, there was this lady by the name of Faridah whom seems to be the store Quick-Que representative. To our disappointment, she was suppose to assist shoppers but instead she was uttering loudly to shopper as follow:-
"Go counter 26 & 27. Pay quickly. We want to close the counter. People also need to go home now."

To our surprise, Tesco official closing time is suppose to be 1am and we were at the check out counter 15min after 12am. That leaves her with another 45min before her shift ends. This is thus far the worst ever customer service which we have encounter for some one whom is suppose to friendly ended up being so irresponsible and rude. We do hope that this feedback could help improve Tesco customer service. Thank you.

Regards, Upset Shopper

Placed order and out of stock lines on my order, customer service terrible and tesco is going down hill fast.

That's it I've totally had it with the corporate c**t/profit [censored] that is tesco. Every time I shop there I come away angry. If it's not their CONSTANT changing the locations of items on shelves around...no it DOESN'T make me buy more, just makes me forget items and get so irritated the last thing I want to do is browse, whoever decided that was a complete ###!... it's also their constant discontinuing of my favourite items...over 50 now! And they can't claim they weren't selling, some of them regularly sold out very quickly. The truth is tesco doesn't give a damn about its customers, only the money in their pocket. I have given up complaining to them (after 25 plus times) as it is completely pointless, they don't care in the slightest and nothing ever changes, hence my complaint here. And we all know about their vile treatment of small suppliers and animals. Every time I here their "every little helps' slogan I have the desire to vomit and throw a brick at my tv, and I have boycotted any brain dead 'celebrity' that [censored]s for them by taking part in their adverts. I have only shopped with them for so long as they obviously have a near monopoly in that their evil and foul virus has spread itself everywhere, like siome degenerate venereal disease, but NO MORE! I now hate them so much that I am prepared to travel an extra 10 miles to shop, at Waitrose, a store that actually seems to care about its customers and also is prepared to stock nmore marginal items, not just low quality fodder for the uneducated masses. May tesco get the karma it deserves and disappear up it's own ### that it may feed forever on its own infinite excrement. Unlikely I know but one can only hope, pray and curse...

Sir/Madam

This may sound like a simple matter, but it is extremely irritating to me as a regular Tesco customer (I shop probably twice a week for a family of 4). Can someone tell me why Tesco keep changing the way they place their products around on the shelves. Some shopping guru has obviously told them that, psychologically, we shoppers actually like being made to hunt for the fruit and veg - that it is actually good for us to have to dig out the apples that have happily been displayed against the wall for the last 2 years, and have now been positioned in the middle of the 3rd isle. The reality is FAR from the truth - and you only need to ask the other bewildered shoppers on the day/week this change has taken place (and it happens irritatingly frequently).

The majority of us are actually comfortable with our routines, and when faced with a quick dash and run with items required for the next few evenings supper, are intensely irritated with having to hunt, hunter-gatherer style, for our items. Unlike our Tesco shopping psychologist, I actually prefer not living in the stone age of hunting for food. I actually LIKE being able to know exactly where to find items and that I can therefore shop it in a specific amount of time. I do not like shopping on the internet, so please don't offer this as a solution!

Please can someone pass this on to Tesco (and every other store for that matter) not to do it - and pass the message on to the shopping psychologist too! STOP CHANGING THE STORES AROUND!

Yours faithfully
Sophie Mills