Texas Department of Transportation / TxTag.org review: TXTag customer service and website

I recently had a terribly frustrating experience with TxTAG's billing system, and I feel compelled to share my experience in this review. I've been a TxTAG customer for a while and have had my share of challenges, but the recent ordeal pushed me over the edge.

For the past three months, I've been trying to pay my bill through their online "Pay a Bill" feature. Unfortunately, it seems that their website has some serious technical difficulties, preventing me from accessing the payment option. This led to mounting frustration as my bill, initially at $7.62, grew to over $10.00. To me, the principle of providing a smooth and accessible payment process for customers is more important than the amount of the bill.

My troubles didn't end with the technical glitches, as I found it impossible to reach TxTAG customer service. I work long hours, making it difficult to call during their limited service hours, which don't extend beyond 6 pm CST or the weekends.

Finally, when I did manage to get through to a representative, I hoped for a resolution to my three-month ordeal. However, my encounter with the customer service agent left me deeply dissatisfied. Despite explaining my situation and expressing my frustration, the agent showed absolutely no remorse for the problems I had faced. Even worse, he refused to remove the original transaction charge of $4.97. Instead, he suggested I try paying online again, insisting that the problem was on my end.

I firmly believe that TxTAG has designed their system to take advantage of customers who can't access their online payment system. It's as if they intentionally make it difficult for customers to pay their bills to squeeze extra money out of them.

At this point, I'm left wondering where I can report such unfair practices and whether there are alternative companies to switch to. My experiences with TxTAG have been nothing short of a nightmare, and I strongly urge others to think twice before becoming their customers. It's disappointing that a company would prioritize profit over customer satisfaction in such a blatant way.