Texas Department of Transportation / TxTag.org
Reviews and Complaints

I changed vehicles at the end of 2016 and notified TxTag of this change. The change did not get into their system and a number of tolls were charged against my new vehicle as no-tag tolls. On February 21, 2017, I went into the TxTag office in Round Rock to get the tag corrected for my vehicle and pay the outstanding toll charges. I paid $105.71 by check number 1381. I was told at this time that all outstanding charges had been paid and to ignore any additional bills, since it would take TxTag's system several cycles to reflect these debits. I also received another TxTag for my new vehicle and added $20 to the rolling balance, as required. I did receive other bills, but assumed they would be corrected as I was told by their representative. On August 7, 2017, I received a collection letter from their attorney that I now owe $316.50 and the account was in collections.

I have made several calls to their customer service lines, but get the same run-around every time that nothing can be done about the situation. I also asked to speak to a supervisor, but am still waiting on a call back. This behavior seems to be consistent with what others have experienced with TxTag. I want this situation corrected so that the collection letter is recalled and my account is fully credited as was originally explained to me by TxTag.

I have filed a complaint with the Texas Attorney General's office and intend to pursue it to whatever extent is required to get the matter satisfactorily resolved.

I have so many issues with TxTag I dont even know where to begin. First, my daughter and husbands accounts were switched so even though she had a tag, they gave her a violation fee for several tolls she went through. Then when trying to dispute it I paid off the balance after fees were waved but they didn't record it in the system and said it wasnt paid. My cc also didnt record it so Im not sure why it didnt go through, but I didnt get a notice that there was still a balance. So without sending me a single further bill, they sent it to collections. A $5 toll charge turned into a $230 fee from collections. The collections agency keep referring me back to TxTag, but every time I call they give me the run around, say that there is no supervisor available and that someone will call me back but they never do. I even asked them to check the previous call log to see that I gave my credit card to pay the balance but that was 3 weeks ago and haven't heard anything. I just called to check on the status and got the another rude customer service agent (Leonor), who said the same thing they said last time. I need this resolved asap as its been a huge stress and waste of time when nobody is helping and they keep leaving it to me to call back only to receive the same answers as before. Meanwhile the collection bill keeps creeping up, so its starting to feel like a scam. Its not professional to have a process so anti- customer service and send things to collections without even a final notice or a bill saying what is owed in the first place. Im requesting the entire account be wiped out and balance set to zero as it should be.

I'm not from Texas. I have no idea how the toll road system works or is administrated. I was (incorrectly) given to understand that Oklahoma's Pikepass operated on Texas roads. I've since learned my error. Apparently my family violated a toll while on vacation and owed $3.45 in fines. I paid it when I finally realized it was our personal bill and not a bill that was related to my husband's work travel. AFTER I paid the overdue toll I received a bill from a collection agency for $169! I was turned over to a collection agency AFTER I paid the bill? THE PAPER STATEMENT I WAS MAILED REGARDING THE ORIGINAL TOLL DID NOT MENTION THE EXORBITANT COLLECTION FEES. That detail was conveniently left off, allowing it to mount so that the TX government can take more of a tourist's money. I'm sure this is the way you do business in Texas and I know the fault was mine for not paying the toll, but the fee is outrageous and sneaky. It will definitely deter me from traveling in Texas again. The traffic was horrible and the system is confusing at best. I'm not a criminal. I pay my bills. I don't appreciate being turned over to a collection agency for a $3.45 bill.

I just received a billing statement from TXTag for the period 05-31-17 to 07-05-17 from TXTag regarding my account #[protected]. To my surprise, the billing states a previous amount due of $25.97 with a $30.00 violation penalty tacked on.

I immediately called the TXTag Customer Service Representative to explain that I was not aware of any past due amounts. That is to say I have received no prevlous billing statements to that effect.

After checking my history, she then added, now given more penalties, I am in arrears of over $400.00!

What in the world is going on? I am not in the habit of ignoring my bills. If a statement is received, I pay it.

I want these penalties removed with a clear understanding of what I actually owe TXTag to bring me up to date.

Thank you for your assistance.

Douglas Manger
108 E. College St.
Seguin, TX 78155
[protected]

I’m expressing my concern and relaying what happened to us yesterday because it seems illegal and has put us in a very difficult financial situation. Additionally, I am especially concerned for those with lesser means who have to be experiencing significant hardships because of a lack of competence within the TxTAG system. I don’t know if we have ever been delinquent paying our TXTAG charge before this recent incident. However, we owed $506.25 and my wife went on line to pay the bill in full yesterday. When she tried to use the website to pay, at the end of the process, it said there was an “error/failure”. So she tried it 3 more times getting the same error message. Thinking it must not have worked, she called TxTAG to sort it out. She tried to pay through customer service at their end and it was unsuccessful. We knew we had enough money to cover it and didn’t understand. When my wife went to look at our balance and the bank details, TxTAG had tried to take out $506.25 x 4 ($2025.00). The bank indicated it is “pending”. However, this freezes our account and in the meantime we incurred a $25.00 overdraft charge. TxTAG customer service said there was nothing they could do. We had to simply wait until the things cleared. I would go into detail about the run-around and the disconnections my wife experienced but I don’t know if it would help.
Obviously TxTAG is known for mismanagement considering how much press they have received over the years. Apparently fixes have not been addressed and they haven’t taken heed of the Legislative concerns regarding TxTAG. That is why I have also contact my Congresswoman as of a few minutes ago.

I called in June 2017 about a violation from May 2017. In my call, TXTag tells me that I have outstanding violations from Nov. 2016 that are now in collection. I was never informed of these initial violations, or that they had been sent to collection, or anything from the collection agency. Nothing. I am paying the bill, which the collection agency discounted a little, because I need to move on with my life. However, TXTag appears to be disorganized and incompetent, and the fees are extortion. My address is correct in their system, and has not changed for years. To get this resolved, I sat on the phone for a total of at least 2 hours with TXTag and the collection agency. Someone needs to put Glenn Hegar in charge of TXDot.

I have called 10 times and promised a returned phone call to resolve billing nightmare, They continue to charge me excessive fees, $5.00 over standard billing rate every time I go under a toll. I can not avoid tolls and prefer to work this out. I called collections, they refer me back to Tx Tag. Criminals. There are no government oversight, someone help.

Hi there! I am like many who failed to update my credit card and thus began the "fine" process.

In December of 2016 I called to make a payment plan on my $1400 bill in fees. I was NEVER called, contacted, or mailed anything after that. I then decided to mail in my payments of $200 when I could.

Finally, I called in April of this year to again make another payment and I was told that I now had $6000 in fees and that I was reported to a collection agency! Never once did I ever think that I owed anything beyond what I was already paying... never got a notice of such.

Also, I was never told that it would cost $25 every time I went through the toll, which meant almost $100 a DAY... this is insane. The $25 isn't even reflected on any bill that I receive.

I was told that someone would contact me regarding setting up a plan and in the meantime I'm still wondering how I deal with the "collections" part of this. I am seriously considering a lawyer since I know people in the business.

My tx tag account number is [protected]. I am willing to pay any (normal) tolls that I owe but I feel it to be very unfair to pay anything else. Especially since the toll that I use for work only allows for "pay by mail" as there is no live person to collect tolls -- which I would gladly do to avoid this.

I appreciate your time and I look forward to hearing from you. My cell is [protected] and my email is erika.[protected]@gmail.com

Being a country girl, I very rarely take a toll road. This was the first time in years & didn't even realize it as a toll road until I couldn't find a way off of it! When the bill came (including fees for not having a tag)
I went online to pay my bill, that part of TxTag system was broken. I called to pay it over the phone, again there was a system issue. Spoke to a "live" person & even she couldn't process my payment. But, she did give me a discount on my bill & I mailed in a check. All is good, right? Wrong! I recently received a bill from an attorney regarding a $21 passed due amount with a $475 fee attached to it! The $21...Was my "discount" that the lady on the phone gave me. I called the collection agency/attorney only to be told there is nothing they can do, I just need to "pay my bills". Now, TxTag seems to have absolutely NO record of my initial call &/or issues that I was having trying to get this paid in the first part.
I can guarantee you, TxTag, that I will drive 100s of miles out of my way to NOT EVER get on your roads again! I will also Shout It To The Rooftops to EVERYONE that I know to not take your roads. POOR, POOR, POOR Customer Service & Cheaters at that! Shame on you for taking advantage of so many people!

I've had a horrible experience with TX tag. The staff is unprofessional and they do not care about there customers. I have spoken to numerous representatives and no one could provide me with accurate details about my account. I was billed close to 400 dollars in toll fees which included administrative fees. I was told that since my account was at there $10.00 threshold amount my account was considered negative what? This does not met any sense my account was not negative $10.00 is a positive number duh!

I received a bill from txtag and paid it. I continued to receive bills. I could not use their txtag.org site. It was always down. No one would ever answer when calling their number provided on their statement. When if finally get to talk to someone they tell me I paid on another account and that they use several other collection agencies to collect for them. I only have one vehicle and I paid using the information they provide on their statement! They now tell me that another agency controls a small area near Austin TX and I was billed from them. Seems like total BS! I feel txtag is double dipping and screwing hard working tax payers like myself. I will never waste my hard earned money on Texas toll roads AGAIN! Take the scenic route and enjoy the view.

I was directed by police and entered the toll road 99 GRDPKY outside Houston because the temporal closure of Hwy 290. Since TxTag remove all the staff in their booths and all the coin machines, I had no way to pay at all. Worse of all, TxTag include fine with each segment along with the fee and mailing cost. For his one incident, they charge me with 2 fines. I am fine paying the toll since I used the road even not by my own choice. The fines were totally not justified. I am not from Houston area, and had no use of TxTag on regular basis.

January 1, Texas Tollways will no longer be accepting cash at its tolls. You will only be able to use their toll tag or be billed. They'll spend the money to remove the coin collectors and make an vast amount of money from charging fees and fines to those that do not want to have a tag.

TX TAG: AH4 7235 - This old blue and black Ford truck is driven by an illegal alien, named Ivan (don't know the last name, probably an alias anyway), who often drives drunk and he's never had a valid Texas license for the last ten years! Why doesn't the Immigration Service do anything about illegal aliens who have been REPORTED many times, who have no driver's license, who drive drunk and who are here illegally? Also, works but doesn't pay taxes or soc sec! Why is an agency as inept as this even being funded? What do the people at Immigration do all day, watch Judge Judy? If you see this vehicle with the TX tag AH4 7235, please report it to the Richardson police [protected]) or Dallas police...at the very leaset, this dangerous driver will be arrested for no license and driving drunk! Thank you for helping keep our streets safe!

There is a traffic control light at veterans memorial and hwy 249 in houston texas. This is a six lane hwy traveling east and west and a two lane street with left turn lanes traveling north and south. The problem which i have reported to the dot is that i am a disabled veteran and senior citizen who can not cross the intersection before the light changes from green to red. The time for the light to cycle from green to red is approximately (7) seconds and cars are moving before i can clear the intersection. If something is not done to correct the timer at this intersection someone may be struck by an automobile or a fatal accident is going to occur. Please someone help with this problem as i have received no help from Texas Department of Transportation.

herbert w johnson