Texas Department of Transportation / TxTag.org
Reviews and Complaints

TxTag billing procedures need to change. I have 4 bills with separate account numbers. All of which have small amounts for the use of the toll road and a huge amount for fees. The bills do not provide any specific information that justifies the bill. No license plate number, no vehicle description, no date of toll road use, or time of use. Nothing that indicates why I should be billed. As I don't live any where near a toll road. I live in San Antonio, I didn't understand the bills. Recently I called on the first two and was told that they had referenced to a box trailer that I own. When I asked about the proof it was me and not someone that borrows my trialer. They looked up photos for the pull vehicle. They had many photos, and none for the tow vehicle. Later I receive two new account bills. So I call about them. I'm told that the first one is from 2020 and that the billing department is just that behind in getting the bills out. The next bill was from 2018 and had $114 worth of fees for a $2 toll use charge. I told him that they can't charge me for these fees when I don't get a bill. He stated that He shows some bills were sent prior going back to Aug. or Nov. of 2021. That is not sufficient for a 2018 bill that has $114 worth of fees.

These bills need to be timely and justify why they are sent, indicating the license plate of the pull vehicle, the date and times of the toll road use and location of the toll road used. I'm requesting that for all of my "accounts", the fees be waived and that going forward bills include the date, time, location and license plate number of the lead or pull vehicle if there is a trailer involved. I will also reach out to my state rep to request the same billing fee adjustments be made. I look forward to your help with this. My email is listed below:

Here is my contact information:

Jeff Pullin and Stacy Pullin

964 Cypress Pass, Spring Branch, TX, 78070

[protected]@gmail.com

Account numbers: [protected]

[protected]

[protected]

[protected]

Thank you for your assistance.

Acct # [protected] statement date 02/18/22. On 3/01/22 I recieved a "Past Due" bill for a transaction that occurred on 02/17/22, with no time, trans #, plate/ tag #, nor roadway. So I'm supposed to pay a toll bill, with no info, & is past due at 10 days? What kind heck is this? I included pics of the statement the first time I sent this.

James Nix

[protected]@gmail.com

TxTag is the absolute worst company I have ever dealt with. I have called customer service 5 times in the past 2 months and nothing has been resolved. I was told that someone from management was going to contact me and never did. I get told different information depending on who I speak with. I get "past due" letters in the mail for dates that were from dates 5+ months ago that I previously paid. When I login to my TxTag account, my balance says I owe "$0" even though I take tolls every day. Nothing about their system makes any sense at ALL. I am so frustrated trying to resolve the issues I have, and every time I call nothing is accomplished. I had absolutely no issues when I didn't have a tag and just got my bill in the mail, went online to pay, and it was done. Absolutely 0 issue. Now that I have a tag, all I have is problem after problem. The absolute incompetence of this company is amazing to me. I am going to end up getting rid of my tag all together because I can't keep spending my time solving issues that TxTag should be handling. This is completely ridiculous. The number of bad reviews regarding the company leaves me to question why they haven't tried to fix their business, because it's obvious that a LOT of people hate TxTag too.

NTTA @ Zipcash 12 30 21 inv #[protected]. $21.60 — — - NET RAM ACC #[protected]. $2.41. LP LCH 6048. I'm getting bills from these tolls My toll tag is 05140617Can you help me [protected]. I did go on them

I was sent a bill in october 2021 for $3.05 toll charges that had not been paid. On checking my TXTAG account it was shown as active so I was confused as to why I was receiving this bill. Subsequently, in November I received a letter from an agency called COFIROUTE on behalf of CTRMA stating an apology regarding incorrect billing. I disregarded the October invoice from CTRMA following this letter.

In December I received a 60 day past due notice and now the $3.05 charge was being assessed as $18.05. I contacted CTRMA who told me that my account was not active and to contact TXTAG? They also said they could waive my late fees if I had not had any fees waived in the past? I had, but they were not waived by CTRMA not because they were nice but because they screwed up then as well.. wtf?

Subsequently I called TXTAG and when I finally got in touch with someone there they stated my account was no longer active. On inquiring why I was informed there was a billing system migration/upgrade? had taken place and my account was shut off in the process. After expressing my displeasure and notifying them that this had triggered late fees and billing by CTRMA they got me set back up in their system.

January 18, 22. I now received a CREDIT COLLECTION notice from Penn Credit on behalf of CTRMA for now $33.05. A 1000% increase in the charges for issues that were not of my doing. This is the worst most mismanaged system of all time. This is a prime example of the worthless bureaucratic mismanagement that comes with these public private partnerships. Since CTRMA began, I have had repeated issues with mis charges, over charges, inability for the auto billing system to cross reference the mail in billing system its egregious and any company that ran their business like this in a competitive environment would have long since failed.

Because TXTAG failed to resolve the issue they created with CTRMA. I will now have to spend the better half of a day trying to unravel a $33 charge by these SOB's or pay them this extortion money. I wonder how many people simply capitulate because they don't want to deal with this? I have filed a formal complaint with the Texas Attorney General's Office requesting a full investigation into the CTRMA as well as TXTAG and COFIROUTE and any other players in this racket to find out why, after a decade why the billing system is this flawed and determine how many people have been overcharged. I blame both parties as CTRMA was notified and could have offered to rebill the charges to my TXTAG account but declined to do so. And TXTAG, the creator of this issue, failed to assume responsibility and resolve the charges with CTRMA.

I attempted to create an account at TXTAG. They did not save my vehicle information. However, the billing section of my account processed successfully. After that, I removed my Automatic Renewal Payment and also my Saved Credit Card. These seemed to be successfully removed from my TXTAG account. I am worried they might bill me again despite clearly unable to use TXTAG for driving on Beautiful Toll Roads.

Our family has 4 cars with TxTags, and 3 different accounts between all 5 of the drivers. This has allowed us to see patterns in the billing excesses of TxTag. They routinely send our family notices that we owe hundreds of dollars in toll fees for cars that have tags, but they say they have mailed in the bills. When we ask why they are mailing us bills when we have txtags on our cars with current accounts, they say things like "sometimes we can't read your plate". That isn't our fault! And if I clear my account of all bills in December and have proof of that, then you send me a bill from October with $30 worth of fines attached to it, it is very obvious that you are billing me for past errors on YOUR part but attaching fines AS IF I have been ignoring the bill since October. I SEE YOU. I SEE WHAT YOU DO. Our family has gotten bills for $90, $50, and $32 over the past week on our 3 separate accounts, all for charges initiated from mail-in bills that are back-dated months previously, all for cars that have active tags on them with active accounts.

Hi,
Recently my stepfather received a "final notice", "past due" notice for a toll from a toll road that was supposedly driven in 2019 in a car that I owned from 2010 to 2018. My stepfather never received any prior notice during the two years since the toll was supposedly owed. I contacted TxTag and they claimed that "several" notices were sent out and that it is normal to send out past-due notices two years after a toll road is driven. They also claim that their records were up to date and I was listed as the current owner of the vehicle. They told me that they would have to send the bill to a collections agency if I did not pay it immediately, and that I could simply ask for a refund if I was able to prove that their records were in error. So I paid the bill at that time, a few weeks ago. Then I contacted the TX DMV and they confirmed that the title was transferred successfully and completely when I sold my car back in 2018, meaning that TxTag's records were in fact at least three years out of date. TX DMV also told me that "We have these problems with TxTag all the time. They send out multiple bills if they have multiple owners on record." So having verified from the DMV that TxTag's records were in error, I have attempted to contact TxTag several times via email and phone to ask for my refund and every time they have either not responded (via email) or just hung up on me (on the phone).

TXTag is horrible... DO NOT USE THEM! I have a TXTag with a credit card set up for auto pay, however, I just received a NTTA bill for $218.28. I guess sometimes it works and sometimes it does NOT for no reason. I called and no one wants to help me, all I received was reasons it could have been my fault. I had a space in my license number, well how does it work sometimes if it cannot read my license? Then, I was told I needed to update my license, I did and it shows online.

When paying a bill online for txtag website never works. its been years with same problems and no one has done nothing about it. And the worst they always want late charges when they know that the problem has existed for years and that their own website never works.

Account [protected] We check our account yesterday on 11/1 and it showed a balance of $11.09. We made a payment the same day for one hundred dollars and nine cents $111.09. Today on 11/2 we check the balance again and it still showed a balance of $11.09. We made a second payment today for $11.09 and our account still shows a balance of negative $11.09. I received two payment confirmation emails as I always do. The confirmation number and email I receive yesterday for the $111.09 payment is 025319. The payment confirmation number for the payment today in the amount of $11.09 is 001515. I called and spoke to two customer service rep including supervisor Vladimir- 42179 employer ID who stated they did not see the payment on my account and had no way to look up the two confirmation numbers I had in the system. Vladimir was extremely rude and offered no customer service solutions besides contacting my bank and cancelling the payment or go to the website to submit an inquiry. I asked to speak to Vladimir supervisor/manager and he stated no one was available for me to speak to and he was the highest person I could speak to. I asked for his supervisor name and or contact information he said he could not provide it. I asked that he put a note in the file that he have his manager contact me and said he could not. I then brought up the confirmation numbers to Vladimir he stated he had the numbers, I asked him to repeat the confirmation numbers and he could not. It was very clear Vladimir did not care about the my issue and had poor customer service. I asked that he notate the file in detail about my confirmation numbers and our conversation and he said he would. I then asked if there was a way to look up the confirmation numbers in his system and he said not if they were not attached to my account. I was lied to by supervisor Vladimir and left without any options.

I received a statement in the mail today... The statement is past due and was mailed to my ex-husband's home. It has no LICENSE PLATE associated with the tolls, no date associated with the tolls, no pictures, etc. I HAVE NOT BEEN TO TEXAS SINCE 1992. There is no way these are my tolls. I tried to call and was on hold for more than 23 minutes (the WORST 'muzak' EVER, BTW). I don't want to ignore this but I have no choice if I cannot talk to anyone. I will continue to call but I have little faith that anything will be accomplished.
SO FRUSTRATED WITH THIS!

I get a bill from these people without any information about when I supposedly used their tollway. I live in Houston and haven't been anywhere because of the pandemic. I guess maybe I was sleep driving.
Also I have an EZTag on my car so why am I getting a bill? Also EZTag sends you a picture of the transgression- you know, proof that it actually occurred.

Statement #: [protected]

I received a TXTag bill in the mail stating that I do not have a tag (I do) was charged at a higher rate. I attempted to pay the bill on line but kept receiving an error message when attempting to process the payment because the portal was apparently down. Called in to try paying over the phone but was unable to reach a representative after multiple hours on the phone.

Finally mailed in a bill for the original amount (which was still higher than I should have received). Now receiving late charge bills on a bill that has already been paid.

I left Austin, Texas in December of 2018, and have not since returned. I payed and closed out my TxTag accounts and sold my vehicle that same month. I registered the vehicle sale with the state, and kept the license plate.
For some reason, TxTag decided to bill me for toll fees beyond this date. I spoke with a representative in February of this year and explained that not only have I not been in Texas since 2018, but I no longer possess the vehicle I am being charged for supposedly driving. The representative was apologetic and confused and said he would look into the matter.
I did not get any further communication until I received another bill this month. That is six months of silence until another bill without explanation. PLEASE MAKE THEM STOP.
There is probably a computer error, but that doesn't make getting frivolous bills in the mail any less stressful. I would appreciate a quick and fair solution to this matter. I am not paying for services I did not use.
My TxTag account# is [protected]

I have been unable to open my TxTag account (the same one listed on the statement I recently received) in order to pay my bill. My password isn't recognized (and I don't recall having ever assigned a password) which was a WAG. Nor did the online system recognize my e-mail address, which is the very one printed on the statement. So, I gave up trying online and decided to call. After passing through 2 different prompts, I waited on hold for about 1/2 and hour until a customer service representative picked up and asked me to continue to hold for another minute or 2 until another representative (who could take my payment) was available. After 5 minutes, the same person picked up again and apologized for not being able to reach another rep.. So there's almost an hour spent trying to pay a bill. I told the rep the I'll try back later. If TxTag is serious about collecting their tolls, they seriously need to dump whatever company sold them the crappy bill of goods that was passed off as software. This system is a loser for Texans and for the highway system. Do your homework! This is not the first ho-down with your systems...

I have been charged for other peoples licence plates on roads I have never traveled, I have had a txtag for a number of years but my account has mysteriously disappeared. I have talked to representatives from txtag on four different occasions and have been assured everything has been taken care of only to find the problem continues the next month. I am sick and tired of getting the runaround. TxTag is the most ridiculousy run agency in the entire county! Get your act in line or expect lawsuits.
account#[protected]

This is a case of fraud, negligence, and misrepresentation. It's a case about Txtag auto replenishing $160 from my account on 1/15/2021 in about 30 seconds. I have been trying to get a refund since then, but Txtag refuses to refund me. Txtag has already removed $150 from my Txtag account but hasn't sent me a check. I keep getting excuses. The last excuse I received was that they couldn't refund $150 because I only have $17 in my account. These people are incompetent; they can't read or investigate. Where did my money go?

Hello,
I have been a TX Tag customer for several years with my account set up to draft from credit card to cover all Toll Bills. For unknown reasons Central Texas Regional Mobility Authority was not able to apply my TX Tag account to the charges that occurred in the month of March and billed me $55.72 on May 5, 2021. I have spoken to several TX Tag agents that confirmed my account was in good standing and did not know why the TX Tag did not work. They encouraged me to submit an inquiry. I have since submitted numerous inquiries and attached both sides of all bills to dispute the excessive charges. I constantly receive a programmed response telling me to submit copies of these bills. On June 5 I received a new bill in the amount of $69.72 due to non payment. After submitting another inquiry I then mailed hard copies of the bills to TX Tag 2 weeks ago and followed up with a new inquiry. They continue to ask for copies of the bills. I received another bill from Central Texas Regional Mobility Authority for $84.72 because TX Tag refuses to help me. I want to pay what we owe for our bills taking in account the correct charges for maintaining a TX Tag account in good standing. However I refuse to pay the excessive charges and non payment fees that occurred due to issues with TX Tag. Please help me. We are responsible citizens and I don't want this to go further. You will find attached the programmed response I get on all of my inquiries. Thank you!