Central Texas Regional Mobility Authority
Reviews and Complaints

i have a bill for $3.94. i accidently threw away 2 weeks ago, i have owned my car for 10 years, i do not own the car in the picture, it's a different make and color,(in picture car is a kia, black or very dark blue, wrong on both counts) and why did you blur out the plate, that would prove you wrong? and me right . been only 12 days and i'm being charged 1 month late fees of $14.00, also i have not been in texas in over a year, i have never been in austin. if i have to i'll go to court, this will be an easy win.. why aren't these people in jail!(after reading about 40 complaints)[protected]

why don't you tell me what state my car is registered in, hint, it's under the blur you put on the plate.

My 94-year-old father, who has dementia and doesn't own a car or drive received a Texas. We live in Washington and have not been to Texas. I sent a message and made a call as well as a chat about this billing (To Bertram Harrison, invoice [protected]). To date, it's been more than two weeks and I have not had any further response to my dispute. This is not his bill!

Pat Mathison

Daughter and care giver

[protected]

[protected]@yahoo.com

I received an invoice for 4 tolls that were not paid for $26.75. The late fee balance on each of these tolls is $45.00 with an astounding $180 in late fees. The balance is now $228 and is absolutely criminal. The fees have increased 500% and they will send this bill to a collection agency if it is not paid. This privately owned company is robbing Texans and our governor needs to put an end to this unjust business practice. We pay taxes and they have been getting away with this fraudulent late fee model for way too long (10+ years). Half of the time, a late notice isn’t even mailed out on purpose. This company is making thousands if not millions off of these “late fee” charges.

Received a toll bill dated 2/4/2023 for amount of $38.76. The charge was for November 2022. License plate of the vehicle BRM1184. A photo of the vehicle included on the invoice clearly shows the vehicle was being transported on a trailer. The title of this vehicle was transferred in May 2020. Document is on file with DMV. Called to dispute charges with CTRMA. Customer service agent was able to file the dispute but I was told that each time this happens, I will have dispute the charges even though she was able to verify the Title Transfer documentation. I do not understand why I am still responsible to call each time when the documentation states that I do not own the vehicle any longer. ( I called TxTag for the same issue and they updated their records to reflect the title change with no questions.)

we have paid all the toll fees when the invoice came in the mail via phone and online. Now we are receiving multiple late charges months later when the toll was paid. I also have an ez tag that has no violation to date. Which this is concerning. Now I believe that we have been double charged. I need someone in management to call me about getting these violations removed as these tolls were paid. And not send us to collection. Customer service will not listen and believe they are scamming people for extra money

I was charged with a fee as indicated for use on Toll Road Park Street Mainline 12 on August 24, 2022. CTRMA also included a photo within the bill and noted in writing my licenses number.

First, I wasn't on this toll road on August 24, 2022, as I was on an Amtrac train enroute to Chicago.

Second, the vehicle photo depicts a Subaru, I've never owned a Subaru.

Third, you dictate the licenses plate number as assigned to my vehicle. Your photo does not show a licenses plate number.

Fourth, I e-mailed a message to the you (CTRMA) back in August 2022,

informing you that this is not my bill.

Fifth, you continue to send me a bill after all the above but, this time, you indicate in writing that the bill is 30 days past due. Can't you read your e-mails.

Sixth, an apology is required by me, from you, for all the headaches you have put me through.

Seventh, don't send any more frivolous bills to my address.

I have a valid TxTag, I have a current TxTag account with auto funding. My account is paid and I still have funds. i also have a disabled veteran license plate. And yet I get a bill of over $300 despite having a zero balance in TxTag for dates covered. I am being unlawfully or erronesously billed. Is there any way to file a case in an appropriate court with jurisdictio of this issue.

NEVER send the bill on time, we always receive bills WITH late fees already but no initial statements. Tolls don’t add up to total amounts, bills are constantly changing in amount up and down sent which is weird. I’ve been charged multiple times for the SAME toll booth at the SAME TIME as if I was driving 2 cars simultaneously. Customer service doesn’t give a rats [censored] or try to work with you, they just want your money. GET IT TOGETHER and stop burying people in [censored] fees and vehicle registration holds when YOU CANT EVEN DO YOUR [censored]ING JOB CORRECTLY. Not to mention the tolls are not even a domestic company…why are we paying another country to drive our own roads?!?!?!?

I received a bill for 300 dollars for a1.50 bill every thing after the 1.50 was late fees but I never received the original 1.50 bill I tried telling them I had just bought a new car that my other cars all had the tag but when ever I got on line I couldn’t purchase one for my new car they said it’s because you have to pay the 300 first before we can issue you a tag I said will I shouldn’t owe you anything because I was always taken 20 dollars out of my bank account when I would only use the toll once a month so you should have penlty of money left for that 1.50 you said I owed but no now I owe 748.82 and most of it is nothing but late fees so I’m asking what happened to the money they were taking out of my bank account and the taxes I pay for building new roads why am I paying double and I’m disabled and have a tag of disability why do I have to pay I’m very upset because they are robbing us and there’s nothing we can do about it but pay also they say I used the toll more than 219 times I don’t even go out anywhere.

My name is Mario Alberto Perez and my address is 507 Las Palmas Dr., Lytle, TX 78052 and my number cell number is 830.352.2234. I sold it to a man named Jose Gomez Mendez. I do not have any other information about this person. I sold this trailer; 2013 CGMT Utility Trailer; VIN# 5NHUEH011DY065678; Title Document #[protected]. I DID NOT keep the plates, I didn't think I should or needed too. buyer did not change license plates therefore I have received 2 invoices: Invoice #1 [protected] and invoice #2 is [protected]. this is no longer my trailer.

I completed the Texas Motor Vehicle Transfer Notification form. I have a copy for your review.

I'm a disabled vet. I've lived at the same address for a decade. I've used tolls all over texas... I get a bill, I call and tell them look at the pictures I have DV tags. They erase the bill. It's this way with every single toll company. However, I went to register my vehicle a week before registration was due and found out SURPRISE there is a hold on your registration. The hold is from a toll company in Texas called Central Texas Regional Mobile Authority. I ask the dmv, that odd, I've never received a bill how do I remove this? I'm told only the person placing the hold can remove it. I call ctrma and SURPRISE there are 6 accounts totalling more than 8k dollars and they won't even consider removing the hold unless I pay half. THIS IS EXTORTION. THEY NEVER SENT ME A BILL, THEY STILL HAVENT. I confirmed address, they have it right... still no toll bill. So now not only can I not renew my registration, but I can't follow the law and get updated handicap plates, I can't renew or update the address on my driver's license. I'm left forced to drive illegally. Worse part is they told me "well you can use the tolls free but first there are steps you have to take and you have to get a txtag first and we won't let you start doing that until you have no balance". The actual total of my toll charges is only around 300 but because they never sent a bill I I owe 8k. I'm living on disability and have to pick and choose what bills to pay as it is. Ctrma has created an impossible financial burden for me to overcome and is forcing me to break the law. They have a "voliolators" number you are required to call and all the language they use is aggressive and threatening. This would be illegal behavior for a debt collector. Why does this toll company operate an extortion scale with impunity and why are they allowed to do things a regular company wouldn't be allowed to do? This is insane, I could just buy a used car for this much, even if the tolls were legitimate why would I pay this EXTORTION scheme a single penny?

I received a phone call today on 05/23/22 from a collection agency about a past due toll that took place in 06/1/2019 on my account for a motorcycle I own. The amount they were trying to collect was for $46 on a $1 toll. I was in dis-belief that I was getting a call on a past due of over 3 years ago. The collection agency said they were assigned this in 2022. I have not received any statements from Central mobility on this during this time prior to them sending this to collections. The collection agency was helpful and set up a call with the regional mobility agency to discuss. When speaking to the CTRM representative they looked at the invoice and the system showed they sent out 3 statements after the toll to an address they had on file that was not my address at the time (previous address). Each time they sent a statement they charged me a $15 late fee. Suspicious thing is that they only sent 3 statements (charged me $45) to the wrong address and then stopped...waited almost 2 1/2 years later and sent to a collection agency to collect.

This is not the first time I have gotten a late past due from this agency on other vehicles. It seems to be a pattern with the central regional mobility authority where they bill for a toll and then conveniently add late fees. I think it is their business scheme to get the late fees added as much as they can. I am so tired of having to deal with the Central Texas Mobility Authority and avoid all roads they are in charge of in Texas. I feel like TXDOT or another state agency should be looking/auditing into their business practices. Seems like it could by fraudulent and dishonest and looking at the other complaints on this platform...may be something to it.

I accidentally added "hundred" on a $7.78 toll bill. And yes - they accepted it! I called in January, and they confirmed the mistake and said it could take a month to get my reimbursement. So now, it's been two months - and they owe me $693 for overpayment! I do have a copy of my cancelled check and notes from my communication with them, but certainly not comfortable sending an image with all of my banking and personal info on there!

I live in Washington state and haven't traveled through Texas in 7 years. I received this letter in Jan 2022 threatening possible criminal charges and vehicle impoundment if I didn't pay this business money. As evidence, printed in the document is a picture of a dark, late model SUV and it's license plate. The license plate number printed on the document does not match the one in the image but it does match my 22 year old, beige Ford Taurus that's been sitting in a field for almost 2 years. I attempted to contact this business via the website as directed and recieved no response. I have now received a second letter demanding more money. When I attempted to contact them via the supplied phone number I waited on hold for 25 mins then, even though I supplied them with the invoice number from the document they demanded my personal information and then hung up on me when I didn't provide it. I then contacted the local sheriff's department for Williamson County where the business claims to operate and they did not recognize the company. I contacted the Austin Police department and they did not recognize the company at first but after some digging they provided me with a contact number that was completely different than the one on the threatening letter. That's just way to many red flags for this to be a legitimate business.

"NEVER" receive first bill due yet constantly receiving past due bills. With TX Tag there has never been an issue. Receive bill, pay bill, done. These people however it's don't receive bill, can't pay bill, receive inflated past due bill, pay. No more. It's time to fight this crooked entity. If the state won't correct this company it's time for a class action against them.

Occasionally a Txtag bill gets overlooked and a late fee is assessed. Over the last few months I've been attempting to resolve a payment issue with Txtag and while this was occurring I was assessed a $15 late fee for the statement in question. I am in awe and outraged that a $15 late fee would be assessed for a $9.85 toll bill. (> 150% of the amount owed) I feel violated!

In addition, the late fee issue would not have occurred if the Txtag system had automatically withdrawn the amount from my already established account. One more problem the Txtag "system" continues to have at the expense of the consumer.

I am disappointed in this whole debacle and would be pleased to have my $15 refunded.

Thank you, Dan Fiero

I have a TXTag account that is attached to my bank account and recieve frequent charges withdrwn from my account. TX Tag doesnt provide itemized transactions however, I have bank statemnets that show the frequency and dollar amoutn withdrawn from my account on behalf of TxTag. Since my commute is only along 183A correlate to the transactions and use of the tolls along 183A. Fees were collected on my behalf via my TXTag and billed from my account. CTRMA charged me separately for the same trasnactions and included addtional fees as well. Your bills and claims to accept TXTag as acceptable payments and subsequent deductions from my account demsotrates that CTRMA is trying to collect on a debt already paid.

I was billed on February 21, 2022 for driving on a toll road on 1/8/22; invoice number [protected]- they missed my toll tag and are now giving me a late fee even though this is the first bill I have received. I have found numerous other complaints about this and why aren't they being held accountable for their mistakes? There needs to be a class action lawsuit. A $3 charge is somehow $22 when it is their mistake!

Invoice #[protected]
plate # CJ9 G485
On Oct 10/12/21 I used 3 toll plazas.
My TX tag account was charged for the uses. (as intended)
I received a bill from this scam company. They said to contact TX tag, TX tag says to contact them. I contacted them again, after 90 mins of being on hold, I just paid them their $5.25, whatever BS fee they wanted. Just to make them leave me alone.
I leave the state for 2 months for business, I come back and now have a $20.25 bill due because they claim I have yet to pay. I have paid them twice now. Through whatever 1800 number was on the bill, and through my TX tag account.

I don't want to use this company, I don't want their service, I am a client of TX tag, where I drive through and money is auto taken out of my account.