Central Texas Regional Mobility Authority
Reviews and Complaints

Hello, I received in the mail a bill & that license plate & vehicle does not belong to us nor do we own a Toyota, invoice# [protected]... License plate # looks like ntx1138, I own a Silverado Trk Plate # mtk 1138. Mix up on your toll camera... Sorry, that bill does not belong to us nor will we pay it... I've been trying to call cssv at TX. Mobility, but been on hold for 45 mins twice to correct mistake. In letter, it said if this is not ours to call immediately, much good that did.

My name is Carlos Mendez @ 1430 Casa Vale Dr. Dallas, TX.75218
email. Address [protected]@yahoo.com

I have had a tag for years and every now and then the system misses a toll charge to my account and sends a bill in the mail apparently. I have signed up for paperless bills and no emails have come in regarding any charges that were missed. My account is set for auto draft fees for all tolls. I thought I was covering all or any possible issues that may come up and cause a late bill. Yet I still get a notice from a collections company Penn Credit, hired by the CTRMA to collect a debt for 3 small amount tolls that have $45 fees for each toll. This is ridiculous and unreasonable. Especially when I've given you access to money to pay any tolls. My responsibility as a customer is to pay when due, my responsibility does not lye with the faulty system that does not do what its set up to do and I shouldn't be held liable.

I want to put in a complaint about the service I have received from you guys and the stress you have caused me over this issue and I haven't got this resolved because you're company does not know how to assist me in this issues I've put in a dispute on a bill that I received and I gotten a letter from you guys asking for forms that won't resolve this problem and I've gotten emails as well asking for more information and questioning the date on my police report I've spoken twice to a supervisor and both times I explained to her my situation and about my license plates being stolen and how I only found out the were stolen because of the bills I received from you guys because whoever stole my license plates also put stolen license plates on my car so they are questioning the date on police report I don't go to Austin haven't been to Austin and I am fed up with this company putting me through this stress I will not be paying you guys and if this goes to court I will being fighting for all the stress this company has caused and for what when you're employees have told me the description of the car does not match the plates I was told even by you're employee that the car a different color and this is still ongoing and I am fed up with this company not only that I talking to a representative and you hear dogs barking in the background and no one not one person can get on the phone to resolve this I will be looking into what steps I can take towards you guys causing all this stress I gotten emails a letter still demanding more over this bill I feel harassed by you authority mobility and yet the police report being question when you have visual of the vehicle and I've been told that the could see that the plates when ran through dmv don't match the description of the car going through the tolls

I had money on my account and I have replenishment. I have not received anything in the mail from TX Dot other than a new tag. I have not had a expired credit card and I have called several times about multiple charges. Can someone please help me with these? I have always had money on my toll account with the overpayment option. I have tried calling you but the represenative was only interested in collecting the bill and not looking into it. I do not owe these late fees. I do not mind paying the original toll fee but not this. I was even charged for a car that was in the shop with no engine in it as the engine was being shipped from England to be replaced. I personally viewed my car with no engine yet dated 2 days later the car was supposed to be driving on the toll road. I called the shop and they laughed and immediately sent me pictures of the car with a photo of the dated news paper in the empty engine bay. Can someone please fix this? Thanks.

Someone illegally displaying an old expired camper trailer LP drove through toll plazas. Rather than contacting and charging toll fees to the driver/vehicle operating a motorized vehicle in control of a camper trailer on the toll roads, a bill was sent to me. I have contacted CTRMA once by phone and 5 times (03-03 and 03-04-2021, 04-13 and 04-14 and 04-15-2021) through the website. I have received NO responses from my 5 messages. The person I talked to on the phone on April 13, 2021 kept asking me if I own a black Dodge Ram. I kept telling her that I do not and never have. I filed paperwork with the state stating that the old camper was gifted in January 2021. Any person in control of (i.e. pulling/towing) a trailer/camper trailer on Texas roadways is responsible for any violations incurred while in control of the said trailer. Either report the illegal activity to the authorities, which I asked CTRMA to do in my second message, or look up the pic of the LP on the black Dodge, which I assume was not displaying a toll tag, and assess all toll violations to them.

Every month I get a bill from the Texas Tolltag Authority. The TXTAG is freely accepted on the OTHER Tollway authority we have here (like how many do we need?)

Central Texas Mobility Authority interacts with TXTAG, but apparently they cannot get updated billing addresses.

It's ridiculous. I owe $2400 they claim, because when they were trying to draft fees and there wasn't enough money, they did not notify me. In other words, I had no idea I owed the money, and I am being hit with ridiculous amounts of service fees and charges.

I'm going to be forced to let my car be repossessed because I don't have the money.

Account number: [protected]
Vehicle License Plate: HKR0584
Invoice #: [protected]
Due date: 06/04/2020
Amount: $17.36
Problem #1: My car, a Ford Explorer with the above plate was destroyed in an accident in 01/03/2017 & I haven't driven a car since (no monies.)
Problem #2: According to the picture on the bill, the plate on that Non-Ford, non-Explorer car is HKR8584
Problem #3: The original bill was for $3.36, and I paid while I researched the baffling issue of the phantom car*, but even though they cashed the check, they sent a past due bill.

*It took me a while, as my wife is sick & needs 24/7 care.

I have made multiple attempts in addition to the $0.87 payment I submitted by check for my Feb toll incident and no one at the CTRMA will respond to my and they continue to run up charges against me.

I'm not paying something that I'm wrongfully being charged for. How would I ever get a refund from them? I've called, sent emails, and filed complaints that no one is responding to my requests to correct the amount on my account that they lost my check payment for. This makes zero sense that as a consumer they keep raising the amount I owe when they are the ones who lost my payment. The paper trail is long in the attempts I've made over the last month to speak with someone to resolve this matter. No one there will respond to me to resolve this situation. It's not a good customer service situation.

The CTRMA sent me to collections for a toll charge that I was never billed for in the first place. This has happened to more that one person in my family. It is an unfair billing practice and it is against the law. I received a bill on 3/26/2020 for a toll charge from 10/29/2019. The original charge should have been $5.28 but I was billed for $50.28. I have not previously received a bill from either the CTRMA or the collection agency Penn Credit corporation.
Please take action against them because they are doing this to multiple people.
Anne Massari
2727 Revere St APT 4034
Houston, Tx 77098

I traveled to Austin in September. The first bill I received was from PennCredit Corp for a $1.50 toll and a $45.00 fee added. I had not received any notices for the $1.50. They charge $45/month for fees. There are now $90 of fees on a $1.50 toll. I called PennCredit to find out how I could be charged these excessive fees. I was told by the representative that it's not their responsibility to show they sent previous bills. They didn't have to prove that CTMA or Penn Credit sent anything prior. I can't believe that Central TX Reg Mobility Authority and Penn Credit has been hired by Travis County. You are allowing these companies to rip off people.

Assessed late fee of $1.00 on delinquent toll of $2.74. Called TxTag to complain that I have a valid TxTag. "credit card issue" I was told despite same credit card registered at TxTag for 10 years. Told "CTRMA is separate entity so customers must pay separately despite TxTag logo on CTRMA bill. Tolls were assessed on October 12/13. Received billing in November and wrote check of $3.74 on 11/20. Check cashed on 12/3. End of Story? Unfortunately received yet another bill despite payment in full demanding $29 on 1/11/2020. How can this amount of usury be legal? That's more than the Mafia charges. The $29 " late fee should be rescinded ASAP. AND CTRMA late fee payment scale needs to be in accordance with other Texas businesses.

"In Texas, interest rates are statutorily limited to 6 percent, or 18 percent for interest rates on judgments."

Appalled,
Citizen Driver

I recently relocated from california to texas and I had no idea about the Toll rules in teas and it takes time to understand the roads and toll involved. After some time I applied for TX Tag and later I received a statement from Central Texas Regional Mobility Authority regarding the tolls. I thought that these tolls would be deducted from the TxTag and later I received another statement and It said my account is 30 days late and then I called the customer service today and explained the situation and the customer representive has not ready help me and did not listen any of my situation. I was ready to pay the tolls and just ask them to waive my late fees. I also told them to transfer to supervisor and they told even the supervisor won't be able to waive the fees. I am really very disapointed.

I received a bill in the mail for a toll that was due on a vehicle with a toll tag. I submitted a request, reference CMP000000000006193, to have the toll charged to my toll tag account WITHOUT the additional fees since it was their toll tag reader that had issues, not me going through a toll lane without a toll tag. That was over two weeks ago. My bill is due tomorrow, so I paid it today without ever hearing back from them or having them take care of my bill. Invoice number [protected]. I still want a refund for the additional fees applied.

I guess yall dont want your money. I am unable to come up with outstanding owed and then I have to call somewhere else just for my collections. As per website and letter received it clearly states I can set up a payment arrangement it doesn't state I have to pay outstanding then call some company named penn credit this is not fair to some who is trying to take care of what they owe I will go to the legislature about this one

CTRMA has billed me with associated "30-day late fee" assessment on my tolls.
The Date for wach toll ping is always less than 30 days. Example- toll ping on the 26th was billed for the following month as "due", yet the toll ping was only 28 days old. So, my $6 bill gets a $14 late fee on the FIRST cycle of that ping.
I called, complained nicely- and was offered "1/2-off the late fee". I stated that was unacceptable due to my explanation of what 30 days is. And now I'm here.

I keep getting bills for an suv, tag number oxl2869. I drive a 2014 red camaro convertible tag number dxl2869 and I rarely leave east texas. I have not been in austin in years. But I keep getting bills for this suv. I have tried to be cooperative, but it always takes some of my time, and is aggravating. Please stop this. This has happened well over five times in the last few years.

Last one came today. Invoice [protected]

Verner nellsch
338 fm 3277
Livingston, tx 77351
[protected]@gmail.com

RE#: Account # [protected] Invoice# [protected]

I have been account holder for MANY years. Not until recently (past year), did I start receiving late notices for billing, when I did everything they asked me. Sure this bill is only $1.45 but its now principle. Taking advantage of Texas residents without accountability is RACKETEERING!

When I asked for new tags, they lost the order and it took many months to receive after a lot of phone calls and time I wasted. However this continues today, with these micro transactions and 320% mark up on late fees! Billing said I didn't change my address but I did on my initial order and spoke on phone MANY TIMES. In fact my address and all contact information has not changed in 8 years and I have received billing with no issues on this same vehicle and same license plate!

Furthermore, when I bring this up on phone, they coldly claim its my fault and there is nothing I can do about it! This type of behaviour make me want to take my business and associates out of Texas all together!

Making us pay $8.88 to travel ONLY 7 miles and all the tricks these expressways force people to use toll roads is barely tolerable but this is over the line and I will bring attorneys into this if I am taken advantage again!

Sincerely,

Taylor C. Hatch
[protected]

I received a bill with a late fee of $14.00. The previous bill said it was due 5-10-19 and according to your website, I have 30 days to pay the invoice which the bill would of been due on 6-9-19. When I spoke with Claudia on 5-28-19 she told me you go by the date the invoice was mailed out, but that is difficult to calculate when there is no post marks on your envelopes. So I would like a refund of my $14.00 cause I paid my bill within the 30 days of my invoice.

Account # [protected]
Vehicle License Plate KGD8109

Complaints about CTRMA don't require detail as they are flaws in standard operational practices. In summary, this is a seemingly standard practice whereby my active TxTag account, with auto-replenished balance was not charged for a toll but rather CTRMA sent bill by mail (with associated processing fee).

If I thought any action would be taken by CTRMA to resolve the numerous failures affecting my account, I would gladly provide detailed information... actually, they have every piece of evidence necessary as they are the source. If they wish to contact me an initiate some dialog to resolve issues and refund me payments made so I don't fall into the escalating late fee trap, my number is [protected].

There are literally thousands of complaints throughout social media and complaint boards, any yet the CTRMA continues its practices. If they are failures in systems or integrations, admit to customers there are issues and fix them.

This entity practices usury and it seems inevitable there will be legal action, or political pressure to bring this company to justice and uncover just how these practices have been allowed by legislators.

I see by the comments that I am not alone. This is their MO to send a bill late and increase the tolls charged by 500% claiming that the bill was not paid. It was never sent of received. I get all my other mail and pay all bills on receipt. There is a photo of my truck on the bill but no info about where or when the toll was incurred. I have been on hold for 1 hour and no answer. I called a week ago and selected a call back and I received a call back 4 days later on a saturday that I missed. This is UNACCEPTABLE. This is not just BAD customer service, this is blatant corruption. And the govt wants to run health care? That'll go well. I have called Senator Cornyn's office to personally talk with someone. I recommend anyone with a complaint to do the same. His Austin number is 512-469-6034. I have left a message with them and hopefully drawing attention to their unethical ways will accomplish something.