Central Texas Regional Mobility Authority review: Incorrect accounting of toll invoices

Dear CTMA,

This complaint is to your accounting and customer service departments for not properly assigning or reassigning invoices to proper invoices paid. It’s annoying when your department states that there is something owed when I explain in detail with invoice tracking the correct fees that were paid. And this bill was paid on time. All they said is we would need to send documentation on transfer of vehicles and I was not privy to retaining any information from original owner. That is plain incorrect cause the bills were paid on time so transfer of ownership has nothing to do with it. Please use common sense.

Let me spend more time showing you the trail of details so someone in your department can remove any charges.

Quick background. Car was transferred and the original owner would give me invoices which I would pay immediately. Thus on time payments before no more tolls were used. This is about the car not who owns the car since the fees are associated to the car.

Starting with License plate number FLH8015. I’ve attached the only two invoices that were used by your toll road. The one in question is # [protected] which is also #[protected]. This is also attached. The original invoice was paid on June 16, which your department acknowledged after stating no. I’ve also attached copy of payment to my bank which is not really necessary but why not. So since you create invoices for late charges on top of an already invoice your departments did not properly research correctly when I called in over a month ago. But instead you all sent an invoice for late charges but it was paid. How on earth if the invoice # [protected] was paid but probably under another invoice can you all perform proper accounting in an event like this. Horrible accounting practice. Regardless, I’ve shown you enough to show that the $13.11 was paid on time and that the other invoice does not have merit. Please remove the charges and void invoice #[protected].

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