Texas Direct Auto review: Fraud and scam 57

I have heard alot of negative things about this company. I would not buy from them ever! neither should you!

I am an out of state buyer, and over the phone by credit card, I gave Texas Direct Auto the $500 deposit they asked for to buy one of their Ebay listed vehicles. The salesman thanked me and said I would receive a call from Scott Cobb, the Business Manager, who would discuss the rest of the details to complete the transaction. I waited until the end of the day (Saturday) and no call. They are closed on Sundays, so I called first thing on Monday morning, and was sent to voicemail. Called again Monday afternoon, voicemail again. Sent an email on Monday evening to have someone call me on Tuesday. No one called. I called again on Tuesday afternoon, and left a voicemail message again. No return call from them. Sent another email on Tuesday night. On Wednesday morning no call, so I called them again. Left another voicemail message. Finally, 15 minutes later, I received a call from the salesman who sold me the car. He said that the car was sold to another person who came into their dealership on Saturday, the same morning that I called and gave the deposit. I immediately asked to speak to the Business Manager, Scott Cobb. Got hold of Scott Cobb, but he said he had a customer in his office, and he would call me back in 5 minutes. That was over 2 hours ago, and I am still waiting for a return call. I will call him again soon, but I am not happy with the service from this dealership. And I am not happy with the fact that they sold the car to another person when I had already given a deposit on the car. It is now 4 days later, and they have not yet refunded my credit card deposit. The saga continues...I would be very cautious dealing wtih this company.

TEXAS DIRECT AUTO SUCKS! Unfortunately, I found this out too late! I bought a car from them and I have not had the car a month and I found out today that it needs $1745.85 in repairs. I called my salesman, David Beuhler, and he did not care and then I talked to the manager, Gary Maze, and he was worse. I CANNOT believe that they are in business after doing this stuff to SO many people. Whatever I can do to stop them from doing this to someone else - I AM GOING TO DO!

About six months ago, I bought an '05 HUMMER H2 and dealt with Chris McClelland AND Scott Cobb and found them to be professional and above board in their dealings with me. The HUMMER was as presented. This broker delivers an average of 42 vehicles a day which DOES keep the scurrying quickly, which is something that you should be prepared for when dealing with them. Particularly the Sales Representatives. Scott Cobb, the business manager, was extremely courteous and helpful and Chris McClelland and TDA went beyond and above my expectations.

Having run a real estate brokerage business for 30 years and dealing with lots of people of all types, I know that, particularly when doing TDA's volume, you are not going to be able to keep everyone happy. But, I am one that they did. I ALWAYS REGRET HEARING OF DISSATISFIED CUSTOMERS.

Texas direct Auto is a 100% scam business! They should be put out of business right away. I gave a deposit for a Dodge Ram Truck that they said would be taken off of the website. I sent emails and called for the next two days after I gave my deposit and never had a returned phone call or email. This was very disappointing to me as they had my credit card number and a $500 deposit. I learned that they were trying to scam me with the price after doing the kbb and them not being able to take the taxes or plate transfers in my state. They did not tell me any of this and when I sent emails or voice mail messages they never returned my calls. Days later I finally got a hold of Gary who was a manager (totally unprofessional) who told me that my deposit is not refundable and that it was my LOSS! WHAT A JOKE... This is nuts. I will be reporting them to the BBB and also taking legal action against them. WARNING..do not buy from them or get hooked in!

I purchased a 1996 Corvette LT-4 from Chris McClelland and didn't have any problems with the transaction. When I went to pick the car up it did have a dead battery and the emergency brake wouldn't release but this was a 13 year old car so I took it in stride.

I left the car with them and they recharged the battery and adjusted the brake cable.

Their prices seem pretty reasonable and I can tell from being at their lot several times, they have a tremendous number of cars in stock. So many that they have to re-arrange them in order to get them out for a test drive. It is so crowded that sometime there is no place to park.

If you have trouble reaching them or not having them call back then it is probably because they are that busy.

I got a tremendous deal from them. Plus the car was nicer then I expected. If you wanted a new car you should have bought a new car. Quit your crying... You are an adult that bought something and didn't like it. Maybe you should have had it inspected first like any EDUCATED CONSUMER would do.

I got a pretty fair deal from them, bought a 2006 hummer h3, 500 below blue book. I saw it on ebay, called, and put a deposit. We had a hard time with kyle the finance manager though, he never returned the calls to our loan officer the day we were scheduled to pick it up, by the time we got down there the bank was closed and couldnt drive our car home. Tim, another finace manager tried to help as much as he could, he admitted that it was kyles fault and offered to put us in a hotel for the night and pick the car up the next morning, or offer us discounted shipping. They were all very professional. I would buy from them again

I went in to look at an 07 Tahoe, it looked super nice in the pictures. I delt w/ Chris McLelland, from the start he acted as if we were not worthy of his time. He made us feel as if we were just another call for the day, and yes that may be true but I am you customer at least give us a little respect.We had made an apt, b/c you have to witht hem, well we still had to wait almost 2 hours to look at the car, when i put the deposit down like a week ahead of time but this is the first they would have been able to get it for me to look at it. Sounded kinda fishy, but i was still giving them the benefit of the doubt. When we go there the car hand been wrecked, Chris tried to give us some bs reason on why it had not, little did he know my husband did body work for a living and the two colors of paint were not the same, the paint job was crap, and they forgot to paint a pc.! This car is still on ebay! I did not want it, they told us they would take $200 off of the price b/c of these problems, that wouldnt even purchase the PAINT! Anyways, so we said no that wont work the manager comes out and says ok well we will just let you go give you your deposit back and call it good. Oh if it was only that simple...yah right! Anyways, we go inside and he said yah you will need to leave positive feedback first, and i was like umm like what b/c i had nothing positive to say. He said easy to work with! I thought well if this isnt a scam, that is why they have 100% feedback. I reported this to ebay, all i could do is go back and leave a follow up comment. I was very unhappy with my dealing with Texas Direct, hopefully you will have better luck if you do choolse to use them. Only warning i can give you is DO NOT GIVE A DEPOSIT! If it had not have been $500.00 on the table i would have left negative feedback, but i couldnt afford to just lose that!

When I told my buddies I was flying to Texas to pick up a used car they all rolled their eyes...well, I just purchased a Cadillac XLR from Texas Direct, and it was by far the most pleasurable experience I've ever had with a used car dealer. From being picked up at the airport to the test drive and final paper work it was a breeze. The car execceded my expectations and I saved over $5, 000 from the best deal in metro Atlanta. I'm not sure what the negative reviews are all about, perhaps a little homework helps. I did the carfax report, bought the extended service contract, had the oil changed after picking up the car and drove it back to Atlanta. Thanks to Chris and Scott for their help. They're good guys, I would encourage friends to buy from Texas Direct.

I purchased a 2003 Audi in 2005 from Texas Direct via eBay. I flew in from out of state and everything was great. The car has been great ever since and I saved a ton. I'm looking at getting another car now and googled Texas Direct. Very surprised at the negative comments since I had no such issues. Again, I had no problems and I'm going probably go through them again since they're still around after four years. I did have my friend in Houston test drive it first, so I wasn't a site unseen buyer.

I purchased a 2007 Escalade from Texas Direct over a year ago...not only did I get a great deal on the vehicle, the vehicle is a dream! Looks and drives as good as indicated on the listing. I paid $800 to have it shipped to Florida and we've been happy ever since. In fact, the carrier unloaded the Caddy in front of the local Cadillac dealership that was selling the exact same vehicle for $15k more! Its great to win as a consumer when you get raked over the coals most of the time with your run-of-the-miller car dealers. Thanks TDA! I'll be back in about 6 months for another vehicle. I recommend TDA to everyone I speak to concerning buying a car!

THIS IS THE CUSTOMER SERVICE YOU SHOULD EXPECT FROM THIS DEALERSHIP WHEN ASKING FOR SOME PRICING? IWOULD NOT RECOMMEND THIS DEALERSHIP

I realize that it is difficult for you to emphasis with our situation. If you can imagine returning upwards of 40 Emails a day, 50-60 phone calls and voicemails, all which increase drastically on Saturdays, and all that on top of delivering multiple cars to owners who have come in to the dealership to take possession of thier cars. Handling the multiple mini disasters that occur everyday with schedules, prep techs, and finance officers. We try not to be rude, or abrupt, but this job demands effeciency in all aspects. For me to go down to the 1st floor, put all the information into a finance officers computer, while he is trying to satisfy his customers, and pull up your info would not be feasible. We take our customers seriously, and the ones with money down on a car take priority. The sheer volume dictates that those who do not have money on a car are pushed to the bottom of the list. Thier questions are answered, although usually taking two to three days. Most people who deal with us take the small inconveniences in stride to save the money on the exact car they want. Most salesmen in most dealerships may sell 3 or 5 cars a week. I will sell up to 10 on a Sat, and around 5 a day the rest of the week. I am sorry for making you feel unimportant, it was not my goal. Good luck and God bless.

Please call me with any other questions you may have, I would be glad to help you. Thanks for your interest and I look forward to earning your business. I hope to hear from you soon.
Kevin McBryde
Texas Direct Auto / www.TexasDirectAuto.com
[protected] Phone
[protected] Fax

$ FINANCE WARRANTY

Texas Direct Offers Competitive Financing Nationwide. Even if you already have financing, in most cases we can match or beat the rate, plus you get the added convenience of one stop shopping. Save money with your purchase and with your warranty. We have several warranty packages to choose from at prices to fit every budget and need.

-----Original Message-----
From: Shaun Ferguson [mailto:shaunferguson@msn.com]
Sent: Wednesday, January 27, 2010 5:32 PM
To: 'Kevin McBryde'
Subject: RE: 2007 FORD EXPEDITION LTD 4X4 SUNROOF NAV CLIMATE SEATS VIN 1FMFU20557LA29102
Mr. McBryde,
Thank you for your response, I do respect your answer and the companies you mentioned are a lot bigger corporations and the way they deal with the public shows how may years they have been in business along with there professionalism to handle the public. The comments that I read and the rebuttals show that sales people at your company do not know how to work with the public and that when it is bubbled up to the top for a problem that most of the time it is resolved but a hassle for the customer. Ask yourself this, who wants to deal with a car company that there employees don’t handle the situation appropiaitely the first time. When you sent your first email it showed that you did not care for my business and you would not take the time to find out the information I requested regarding warranties. You did not delegate someone from your financial office to follow-up with me or giving me information on how I can get in contact with them. This is what a good salesman would do if they wanted to make a sale on a car. Can you see my concern with your company’s customer service. And that is why I won’t come to your car lot for business.
“I do not have specific information on the questions you asked, and am unable to leave my desk long enough to go and find out the actual facts of the matter. Our extended warranties are through MasterTech, and the costs associated with them are available through our finance office. “

Warm Regards

Shaun Ferguson

From: Kevin McBryde [mailto:kevin.mcbryde@texasdirectauto.com]
Sent: Wednesday, January 27, 2010 3:23 PM
To: Shaun Ferguson
Subject: RE: 2007 FORD EXPEDITION LTD 4X4 SUNROOF NAV CLIMATE SEATS VIN 1FMFU20557LA29102

Mr. Ferguson,
I hope you would note that Wal-mart, Coca-Cola and other industry leaders have had complaints against them as well with the BBB. We may have 30 to 40 people who are displeased with our business dealings, but when you consider we have sold over 25, 000 cars they come to less than .5 percent. Not many companies can claim 99.5% customer satisfaction. If you have ever delt with the public, you know some people are unrealistic in their expectations, and are impossible to please. We go to great lengths to give good customer service, and most of the time we are successful. I regret that you have decided not to take advantage of our wholesale priced cars. We strive to deliver a great quality car, at a fairwholesale price. If there is anything I can do, or answer for you in the future, please do not hesitate to call on me. I hope this finds you doing well, and I wish you the best in your search for a good car.

Kevin McBryde
Texas Direct Auto / www.TexasDirectAuto.com
[protected] Phone
[protected] Fax

$ FINANCE WARRANTY

Texas Direct Offers Competitive Financing Nationwide. Even if you already have financing, in most cases we can match or beat the rate, plus you get the added convenience of one stop shopping. Save money with your purchase and with your warranty. We have several warranty packages to choose from at prices to fit every budget and need.

-----Original Message-----
From: Shaun Ferguson [mailto:shaunferguson@msn.com]
Sent: Wednesday, January 27, 2010 2:47 PM
To: 'Kevin McBryde'
Subject: RE: 2007 FORD EXPEDITION LTD 4X4 SUNROOF NAV CLIMATE SEATS VIN 1FMFU20557LA29102
If to busy never mind I read reports from the BBB and won’t end up purchasing a suv from your dealership.

Warm Regards,

Shaun Ferguson

From: Kevin McBryde [mailto:kevin.mcbryde@texasdirectauto.com]
Sent: Wednesday, January 27, 2010 1:40 PM
To: Shaun Ferguson
Subject: RE: 2007 FORD EXPEDITION LTD 4X4 SUNROOF NAV CLIMATE SEATS VIN 1FMFU20557LA29102

In order to get all your questions answered accurately, I would suggest you get an Independent Car Inspector to come and give a thorough report on this vehicle. They can be found here in Houston for around $75-$100. If you will Google 'Independent Car Inspector' for Houston you will get several to choose from. Call me and let me know when they are coming, and I will be sure to make the vehicle availible to them. I would caution against scheduling an inspection on a vehicle you do not have under deposit, as they will still charge you for an inspection, even if the car is sold to another person.
I do not have specific information on the questions you asked, and am unable to leave my desk long enough to go and find out the actual facts of the matter. Our extended warranties are through MasterTech, and the costs associated with them are availible through our finance office.

Please call me with any other questions you may have, I would be glad to help you. Thanks for your interest and I look forward to earning your business. I hope to hear from you soon.
Kevin McBryde
Texas Direct Auto / www.TexasDirectAuto.com
[protected] Phone
[protected] Fax

$ FINANCE WARRANTY

Texas Direct Offers Competitive Financing Nationwide. Even if you already have financing, in most cases we can match or beat the rate, plus you get the added convenience of one stop shopping. Save money with your purchase and with your warranty. We have several warranty packages to choose from at prices to fit every budget and need.

-----Original Message-----
From: Shaun Ferguson [mailto:shaunferguson@msn.com]
Sent: Wednesday, January 27, 2010 1:20 PM
To: kevin.mcbryde@texasdirectauto.com
Subject: 2007 FORD EXPEDITION LTD 4X4 SUNROOF NAV CLIMATE SEATS VIN 1FMFU20557LA29102
Mr. Mcbryde,
I saw this 2007 Ford Expedition 4x4 on ebay and was wondering what condition the brakes pads are at, tread depth on tires, transmission shifting properly (color of fluid), Any noticeable problems? Also on warranty what company do you go through (Zurich) and the cost of purchasing an additional warranty? Thanks

Warm Regards,

Shaun Ferguson

I bought my car from Texas Direct Auto (off of Ebay) 5 years ago -- I was nervous about the whole experience- but did my homework and feel like I got the best service I could ask for. I plan on buying my next car from them--- but I am SO SATISFIED with my current one that I have no interest in a new car! They detailed every aspect of this car-- I did nothave ONE surprise! They opened early on a Saturday so I could pick it up... I have nothing but the highest regard for this company and would not even hesitate to do business with them again and recommend to friends and family!

We tried to buy a car from Texas Direct throughout the last 2 weeks and were very disappointed. We saw a vehicle we liked on eBay and since we live in Houston, we went to the dealership for a test drive. When we saw the car, we noticed there were significant scratches on the driver's side that were attempted to be touched up but looked terrible. Of course, this didn't show in the pictures. We decided to buy the car anyway and Texas Direct said they would fix it within a week. So we did the finance application and after waiting and waiting, Pat, with finance came out and said we would need to bring in $5, 000 cash because we were upside down on my car. That was fine but since it was Sat. afternoon, the banks were closed. So as my husband was talking to Pat, he literally turned and walked away from us. Wow. That should have given us a hint.

So we went back last Saturday with cash and decided to test drive a few more cars just to be sure. Well, the first one had transmission problems, as it was having difficult shifting. Then the second vehicle died on us while we were on the test drive and left us stranded. I called and called and called the dealership to try to get a hold of someone but no one answered. So we walked back to the dealership. When we found our salesperson, we told him what happened and he didn't even apologize. He seemed more concerned about finding the car than what had happened to us. We took this as a sign that this is not the dealership to buy from and left.

Sorry to hear of everyone's complaints. We bought a Yukon Denali from Texas Direct Auto 4 years ago and didn't have any problems. We went through ebay so of course we had our reservations. The sales people were slow at returning our phone calls but I wasn't offended by it. The salespeople in my hometown are just as slow. We had the truck delivered to us being that we live in north central Illinois and it arrived 1 day later than stated. All in all it was a good experience and we are thinking of purchasing our next vehicle from them.

Wow, I was thinking about purchasing a late model Lexus RX from these guys. It had a great price. But after all these complaints, it makes me wonder what might be wrong with it. I think I am probably better off paying the few thousand more for a certified pre-owned one from a Lexus dealer. At least then I can feel more comfortable, and know that it has a warranty.

In recent days, we considered buying a few cars from Texas Direct Auto (Lexus). Their descriptions on ebay DO NOT match CarFax reports that we purchased. Two vehicles said they had never been in a crash when in fact they both had been in significant crashes. Just some advice, they get their vehicles AFTER dealers pass on the the vehicle. You may get a bargain or you may get a rotten automobile. Be careful!

I went to test drive a car I saw on Ebay. When I arrived there, they told me that the car had already been sold. They of course did not call me to let me know even though I had an appointment with them. I saw the car on the parking lot and went to look at it. The body condition was very bad with plenty of scratches and it seems it was in an accident and have not been repaired. The pictures showing the scratches and the damage back were not on the Ebay pictures. I then realized I should never try to buy a car from them... I am so happy I realized before it was too late...

Well I fell into the Texas Holdem thing by finding the perfect Toyota Tundra with Texas Direct via Ebay. I am Canadian and wish to import a vehicle from the US because the savings is too good to pass up! I phoned them up and was approached by Phil Wright the salesman and was talked into putting a $500 down payment and not through Ebay. He promised to remove the Tundra off the Ebay to which he did right after, I was suspucious at first but went with it since he offered a discount. After agreeing and hanging up the phone, I thought maybe he talked me into this was to save Texas Direct the Ebay fees/percentage. Anyhow my wfe decided to Goggle search any complaints towards this company and found this forum; "OH MY GOD" went through my mind and "WHAT HAVE I'VE DONE!" also. So I immediately checked around all the Toyota dealers in the US for a fast replacement then the next day I phoned Texas Direct to try and cancel this deal and refund my deposit which I knew would go no where. Anyhow Phil the saleman asked why I would do this and I told him about this forum and the BBB rating the received... he went silent and did not dissagree but claimed they sell a lot of vehicles and not everyone will be happy with their purchase.
I checked around for another week and found nothing that would match Texas Direct's deal and asked them to drive this truck to the local Toyota dealership where it was to undergo a through verhicle inspection before I go further. I was pleased to find that the truck passed with flying colours and the Toyota dealership had faxed me the results. This made me feel more secure so I decided to continue with them on this deal. After Phil and the rest of the gang figured I'm going for it, they did not really respond to my emails so quickly maybe because they knew I was in and they moved onto getting more customers since they must receive lots daily. But no matter what, when ever I phoned them, they always responded so that I am satisfied.

At the present moment my original title papers with receipt are here now since Texas Direct happily FEDEXed to me to Canada before the truck arrived to the border. They provided me the ETA of when the truck will arrive and the phone number of the company who is responsible of transporting my dream truck.
I will be heading over this Monday to pick it up and up to now, Texas Direct has treated me very well and if my truck looks as good as the photo and what they have claimed, I will certainly buy another vehicle from them shortly. Fingers crossed now for Monday when I get to see this truck first hand and do my own inspection.

I think what anyone should do here is to get their vehicle checked out by a authorized dealership (thrid party) if they wish to buy from any used car dealership, for example a Toyota truck/car .. send it out to a Toyota Dealership, GM to GM, Ford to Ford etc. Well again I will post again after I pick up my Toyota Tundra on Monday and fill you guys/gals on what I think of Texas Direct Auto!

Well I picked up my Tundra on Monday and drove it back to Canada.. whole process was too easy and the condition of this truck is like what Phil of Texas Direct Auto has claimed to be... PERFECT! These guys are amazing and I would tell others to purchase from TEXAS DIRECT AUTO plus buy another vehicle myself. Price is unbeatable and I do recommend you do your homework plus have any vehicle checked out from a third party shop... this applies to any used car dealership you encounter. I also recommend PHIL WRIGHT as your TDA salesman, he's on the ball and does what he says plus flexible on pricing... even though these vehicles are already discounted!

John of B.C. - Canada

They might not be the best at customer service, especially on a busy weekend when the showroom is packed, but with a little persistance you'll get what you need and for a good price. You won't find your ride cheaper anywhere else, unless your relative owns the dealership. Yeah - it's a hassle calling them to follow-up and waiting for salesmen for hours on end. But it was worth it for the $3k I saved. That was about $1, 000 per hour of waiting. Perhaps going to the dealership in-person is better than buying online. Who would buy a car without seeing it and test-driving it anway? That makes no sense unless you're planning to fix it up, regardless of cost, or dumping it wholesale. Good luck!

I have worked at Texas Direct since April of 2008 and regret to hear so many negative complaints. We try to make everyone happy but this cannot be done when some customers have expectations of something that is impossible to deliver. Keep in mind that very few people post a review when they have positive experiences, and everyone posts when they have a bad experience.
People consistently tell us that we have the best deals across the nation, and we routinely ship cars internationally. Please keep these facts in mind while shopping, and good luck finding your next car.

I drove almost 2 hours to get to this dealer for a car that I was looking at for at least 2 weeks.

I had the main car I was interested in, and 2 other cars on my list that was a back up plan.

I was so excited arriving on the lot and checking out their show room, etc.

They are MANY sales staff on the floor, however they all seemed to be extremely unhelpful from the desk clerk to the salesmen.

Upon arriving I had my car stock number in hand and after "signing in" had waited for at least 30-45 minutes before going back to the desk clerk and mentioning that I'm here to buy a car and basically if they do the transaction after business hours, I can't buy it today.

After that it was another 20 minutes or so when I met the salesman.

We showed him the car number and he said he was going to locate it.

We had asked, tell us a bit about the car..and the salesman ACTUALLY responded, "what would you like me to tell you?" In text, that sounds like nothing, however in person..it basically was, "what the f**k do you want to know about it."

However, I was seriously interested in the car, so I didn't let it bother me.

It took him another 20 minutes to locate the car on the lot. When we got to the car, he did not have the keys so salesman went back inside, while he was doing that I did a scan around the vehicle, for a car having less than 10K miles the physical exterior was dogged pretty bad and I wasn't interested in it.

After waiting 15 minutes, and the guy not getting back outside, we decided to go back inside and let him know we wanted to look at the other two and handed him a paper with both stock numbers of the 2 other cars (same make/model). And by the way, he still didn't have the keys to that other car, we were first looking at.

He said no problem and he was going to locate the vehicles and get the keys.

We waited for at least another 25 minutes.

I'm sitting in the show room, I look over to the other end of the room, and guess what, my salesman is selling to another customer.

I was in the dealership for at least 3 hours - and did not test drive 1 vehicle throughout that entire time.

They herd you through that dealership like your nothing but a piece of cattle.

I didn't tolerate the last straw. I was a guaranteed sell. When someone walks in with their list of stock numbers, all same model/make, etc - they know exactly what they want and are ready to buy yet you don't make time for me?

My brother goes up to the guy when he see's that and tells him, "are you getting the keys for the other vehicles?"

And the salesman actually tells him, "I'm busy. I told you I'm busy, what do you want me to do?" (I was already on my way out the door as soon as I spotted him with the other customer).

The customer service is horrible. Normally, I would have thought the salesman was just a bad apple, but on the way of walking out while my salesman was selling to the other customer..I had let the front desk clerk know what happened...

And it really didn't phase her one bit, she actually made excuses for the salesman. On the way home, I couldn't believe I drove over like 2 hours to get there and didn't test drive one vehicle, didn't get to see the ones I wanted, and I wanted to call the manager..well I got a voice mail. That's how much they care...

If you're going to this place, I don't recommend going Thursday-Saturday, they will not have time for you.

Check your vehicle very thoroughly, I spotted quite a lot of things left out of the description on the vehicle.

By far the worst car buying experience. Went to look at an Odyssey listed on Ebay. When they got it in two days later, I noticed this thing is in very rough shape for only having 28K miles on it. Navi doesn't work, the passenger tail light had a hole in it. I interior smelled like someone threw up in it. The bumper color did not match the rest of the car. There are scrape marks all over the passenger side of the vehicle. I felt sorry for those who had to spend $$ in repairs after their purchase. I've lost my deposit from them and went to the dealership across the freeway. I would never ever go to this dealership. Carmax down the street have much better quality vehicle than the POS these guys are selling.

COME ON GIVE ME A BREAK...AN EMPLOYEE OF THIS COMPANY RESPONDS SAYING WE CANT RESPOND TO ALL E-MAILS AND CALLS DUE TO THE VOLUME, THAT HAS SCAM WRITTEN ALL OVER IT. Don't you think a good, honest, solid business would hire additional staff to correct this problem...umm yeah!

The bad reviews heavily outweigh the good ones. Spend a few extra bucks and get something from a reputable dealer. Is it really worth the 50/50 risk, I SAY NO! These companys are popping up all over now and we need to put a STOP THIS CRAP!

I bought a 2006 Honda Element from TDA in 2009 and have been extremely happy with it. The car was as advertised and the transaction went smoothly. A friend bought a minivan from them shortly thereafter. A few weeks after the sale the engine completely seized up. TDA took the van back without any questions, offered him a full cash refund or full credit towards another van. He took the credit and drove out with another van the same day and has been happy. I'll buy my next car from them as well.

I purchased a 2008 F-250 last weekend, I flew in from Colorado drove the truck back 1, 200 miles and took the vehicle to a Ford dealership for a couple warranty items including heated seats not working, navigation system powering on and off, speakers not working and flaking interior all of which I noted at the dealership before leaving and both the salesman and GM comforted me by saying these items would be covered by Ford's 3/36, 000 warranty. I got a call from the ford dealership that said it looked like the truck had extensive flood damage and all interior wiring, carpet, and seats had been replaced. The seats were not OEM Ford products and did not even have seat heaters in them. Upon further review several seats were missing nuts and bolts and were barely secured to the truck. It was also noted they had spray painted many of the trim pieces that were beige to match the black interior of the truck. Before even purchasing the truck I had a car fax ran that came up clean. Upon contact with TDA they said sorry vehicle was sold as is no warranty and that there is nothing they can do. I now have a $37K pos with nothing I can do. The customer service was horrible and I would never buy another vehicle from them, or recommend anyone buy a vehicle from TDA.

I have nothing really bad to say but why would you look for a car on ebay and expect for the deal to go through smoothly oops! your fault. I would not do buisness over the phone dealing with a vehichle i need to say the paper work and evry detail about the vehicle. You can not fault texas direct because you decided to look for a car on ebay maybe you should make wiser choices when dealing with a car...HELLO WLORD ...i guess you got the short end of the stick and got [censor]ed with it...the question is did you learn your lesson... :)

BAD BAD BAD - Texas Direct Auto is the worst place to buy a car. They treat you like your cattle. They have no customer support. The sales people look like they just got out of prison. They are very unorganized. If you want a horrible car buying experience and want to be treated very badly this is the place for you. Not to mention as you walk around their lot you see flat tires, cars in horrible condition. Do not be fooled by the pictures on ebay. The cars do not look like that. Who ever hired the GM Ernest Lawson should be fired. It is just a matter of time before this company goes out of business. DO NOT BUY HERE!

Wow, for the past 2 years, I have planned to purchase my next vehicle from TDA.
After reading this complaint board and another website: www.texasdirectautosucks, I am rethinking my plan.
I am sorry for all the bad experiences that have happened, but I am thankful that you took the time to post them online.

Texas Auto Direct sucks! Dont go by pictures you see! I found 4 cars on their ebay website when we went in to look at them the pictures were lies! Every single car had been wrecked dents torn leather and jut pieces of crap they are so disorganized and too big of a hassel its very stressful to deal with them you have to just sign in to even see a sales man and then walk the entire parking lot to see 2 cars and then if you want to test drive you have to wait in a long line to even do that! Ridiculous i will never deal with them again!

My husband and I drove over 500 miles to purchase a 2007 tahoe with 23, 000 miles. The photos on ebay showed the tahoe to be in perfect condition. We were told by the salesman Michael that the only thing wrong was the "cigarette lighters" were broken but that they would replace them. My husband asked the salesman several times if anything was wrong witht the vehical and his response was always none. Upon arriving at TDA the salesman called my husband the wrong name and was extremely short and rude with us then the salesman went to get our vehical so we could test drive it. When my husband went to get into the driver's seat the outside door handle was hanging by only one side. When I got into the passesnger side I noticed that all of the letters for TAHOE had been peeled off and were in the compartment on the door. The gas light was also on when we left for our test drive. After noticing several scratches and stains in the inside of the tahoe we decided to end the test drive. The cigarette lighters had also not been replaced 6 days after he said they would. When we got back to the dealership my husband noticed a run in the paint on the front passenger fender, a scratch on the headlight and a scratch on the rear view mirror. This tahoe had ovbiously been in an accident. We went back into the dealership and asked for Michael and told he would be with us shortly. 25 minutes later Michael was still not downstairs so my husback called him on the phone to come down. We told Michael about the issues and he went to get the manager Kevin. Kevin went outside with us to look at the tahoe. His excuse for the missing letters was that the carwash must have knocked them off. And that someone must have scratched the tahoe after they purchased it. He told us that he would pay for us to get the body work done in our hometown, which seemed fishy. We decided not the get the tahoe and asked for our deposit back. We were told that we could not get a refund because the tahoe was not mis represented. After a long debate Kevin refunded the money, however it has still not been put back on our credit card. When we got home we pulled the tahoe back up in ebay and relized that the pictures were not the tahoe we were shown. The tahoe in the pictures had no scratches, has the name tahoe of both sides whick were missing on the one we were shown, and had no stains on the interior. THIS PLACE IS A SCAM. DO NOT BE FOOLED MY THE PICTURES!

Kevin also told us about a car they got in that had b**ch written in each door and it looked like someone put a golfball in a sock and hit the vehical several times and that they fixed it and were able to sell it to someone. I feel quite confident that the now owner of that car has no idea about all the damage.

There was another customer there to buy a buick park avenue. He told us on the internet the car was in perfect condition and the salesman, Jackson, on the phone had told him the same. He drove in that morning to see the car. My husband and I was standing around when they brought his car out. It had sevral dents and was missing a hubcap. Needless to sat that man left without a car also. He was lucky he never put down a depsoit.

i had a similar experience I went by the other day looking for a truck and spent 8 hours there and 90 percent of the time was waiting for someone to help me the rep I was dealing with kept disappearing every time you I turned my head. One of the trucks I wanted to look at was mislabeled and had the wrong picture and no one could figure it out. They said it was outside well I didn’t find the truck so I started walking around the yard to see if the key would open up any truck I found one it unlocked and about the only thing that was right was the brand of truck. The other truck I was looking at was a 2004 and found that this truck was in so bad of condition that I would have took it to scrap if I owned it. The frame was welded back together, poorly on top of that. There was a ton of rust, the shifter was very hard to put in gear, the smell was a whole another experience I have never smelt anything like that before there was just tons of problems not listed. The only thing the truck had going for it is that it was pretty. I went and took a look at another truck and it would not even start so at that time I knew I was done with this place. One more thing the sales rep keep telling me they where a whole seller and they sale at whole seller rates the prices I checked where well over blue book prices and she got very defensive when I told her that and she presided to start a argument with me.

So to sum it up the worst experience I have ever had to buy a vehicle.

This company is the most unprofessional company in America! They lie about their vehicles and they lie about addressing issues the vehicles have and never follow through with any promises. Their sales people from top to bottom are rude and arrogant and the positive comments that have been left on this board are from Texas Auto Discount employees posing as consumers. I am shocked and amaze the Texas Attorney Generals office hasnt shut this company down by now and for those of you who have been ripped off you should immediately contact the Texas Attorney Generals office so others are ripped off as well. Youve heard of puppy mills well this is nothing more than an "Auto Mill" and EBAY is making too much money so dont expect them to take any action either.
Signed,
"Screw me once"

I have been watching this company for awhile now and I have noticed that ebay erases Texas Direct Auto's negative feedback. I caught this 5 times in one month and I could not even check it every day so I'm sure I missed some. I could understand 1 maybe 2 comments getting erased over a period of time because something was said that was against policy but 5 or more in a few weeks? Makes me think of something my grandfather once said...if it looks too good to be true, it is! Shame on ebay for misleading consumers in this way. Because of my little research project I will never do business through ebay again.

Just made a purchase from Texas Direct Auto (TDA) before the weekend. I must be one of the few

that actually had a good experience looking at all the different reviews out there.

I found the low miles in-warranty truck I wanted ('08 Chevy 2500HD diesel crew cab) for $3500-

$4000 less than dealers in my area, I got $2500 MORE for my trade vehicle than a quote from Carmax

(nortorious low-ballers in my opinion).

My advice is do your research, hire an inspector, and... do your research.

The pictures of the truck I bought were represented properly on the online ad. I did buy at the

reserve price offline to save a little money, so no protection by eBay. I saved $500 dollars

doing it this way, I also used some of my new saved money to HIRE AN INSPECTOR. It's worth every

penny of the $120 - $150 you'll pay to get this peace of mind. If you are driving in from out of

town (I'm from San Antonio) or if you are out of state you NEED to do this. I used Lemon Squad,

and they got it done in two full business days. But give yourself some time, from my dicussion

with the inspection company TDA only allows inspections on certain days (probably middle of the

week), don't expect to put a deposit down on Thursday, order an inspection, and pick up the car

Saturday.

An inspector won't get 100% of every little flaw, but they will get the major stuff and most of

the cosmetic stuff and they will test drive the vehicle. Plus, it's one of only two ways you can

get your deposit back - the vehicle has to fail a PROFESSIONAL on-site inspection or the vehicle

has to be mis-represented in the online ad.

TDA sells used cars and some have limited warranties, if your budget is so tight that you can't

afford another $100+ for an inspection on a multi-thousand dollar purchase you shouldn't be

shopping for cars.

You can hire the inspector before you put a deposit down and currently Lemon Squad will give you a

refund if the car is sold before they get out there to inspect it. You of course run the risk of

another buyer purchasing the car, but if you are worried about your $500 deposit then consider

this option.

Also - as I mentioned before, do your research. Yes, it's exciting to see your perfect car and get

caught up in dropping that deposit so no one else buys "your" car, but take a deep breath. I

watched their listing for several days and I talked to my sales rep Bobby a few times and waited

over a full day before I put down that $500 deposit. I actually found a better truck for my needs

by waiting 36 hours. Their inventory changes every 1 - 2 days. And they will let you move your

deposit if you find another of their vehicles before you close the deal.

I was able to work out all the details on paperwork, financing, and trade-in estimate online,

through email, and by phone. It took several days to get through all of this with the normal

hustle and bustle of life. They even Fed Ex'd the paperwork to me since my wife couldn't drive in

with me to sign. Give yourself some time to do the deal right. Shop your bank or credit union for

financing comparisons, let Texas Direct Auto know what the competition is, they want to earn your

business and matched or beat several of my rates on fiancing and extended warranty.

My experience at the lot was as expected. I arrived on a Friday at 3p - it was already moderately

busy - but I was in and out within 2 hours (test drive, trade-in review, signing papers), and that

was including a slight delay due to a little mix-up on what time I was to arrive that day. If

everyone had been on the same page I would have been out of there within 1.5 hours or less. There

are a lot of employees/sales people - it is kind of a mill sales atmosphere, you can't expect

these men and women to be 100% knowledgeable and know the details of all the different cars they

sell, but they have a pretty nice showroom and lot, and a play area for the younger kids. A snack

bar area, tables, and a few TV's helped pass the time. They are a little short on available

seating, I'd expect that to be a problem on Saturday's.

You should expect to wait if you are a walk-in customer, it's an unfortunate fact of life that

businesses will cater to their customer's that have money down or are picking up already purchased

vehicle. Let's be realistic people. They aren't here to make friends or hold your hand, they

want to sell cars.

My trade-in was already listed on their site 2 days later, I checked the vehicle history report

included with their listing and it appears accurate. Only descrepency is my trade was repaired by

insurance for a minor accident that does not show on the history report, but the ad does not

represent the vehicle as a accident free vehicle and as far as I can tell this an independent

history report that has nothing to do with TDA (it says provided by eBay Motors all over it). All

the dealer is doing is cleaning up these vehicles and selling them.

Overall, I am happy with my purchase. This dealer is for consumers that know what they want, have

their finances in order, can spend a little time doing the research on what's best for them, and

are not afraid to spend a little money for an inspection. Will every buyer be happy? No. Will

most buyers be happy? Probably. Don't expect a lot of hand holding here, but expect a good deal

if you do your homework.

I bought a Cadillac STS from Brian Starnes there about a year ago. That car was a total piece of crap. First, I put down the $500 deposit and said I would come the next day to take a look at the car. When i got there, they said the car wasn't ready yet and that if we could just wait, it would be ready soon. This back and forth went on for hours. Everything we tracked him down, he said it would be ready shortly. Then he made some excuse about they had to paint the bumper. Then they had to let it dry. All lies. 6 hours later, we finally got to see the car. Being so tired and frustrated, I bought the vehicle as it was a great price with low miles and what seemed like a comprehensive warranty. Big mistake. I took it to a Cadillac dealership the next week and they inspected it and said it needed over $3, 000 worth of repairs. The warranty Texas Direct Auto provided didn't cover any of the work. I bit the bullet and had the work performed and then a month later, the entire back end needed to be replaced. The car constantly made noises and was mechanically unsound. Bottom line, the cars they sell are not certified at all, they are pieces of junk. If you think I am exaggerating, I am not. Here's another example, the Air conditioning vents spit out this sticky mystery green foam when the A/C was on. I got rid of this lemon and got me a certified preowned from a reputable local Chevy dealer. BUYER BEWARE. TEXAS DIRECT AUTO SUCKS.

DO NOT BUY FROM THIS COMPANY! BUYERS BEWARE!

bought a newer low mileage hummer... looked good, they convinced me to buy the added warranty and i did...B/S warranty that turns out doesnt cover anything at all... called them back after a week of having problems and they said the car is sold as is and its my problem not theirs! spent $25, 000 on a hummer that no one can fix(not even the hummer dealers can diagnose the problem) and that just sits in my garage... when i called they were very arrogant and tried to say i didnt know what i was talking about and they deal with cars everyday... congrats, they were right, i am an idiot for buying this piece of junk from them!

well i heard alot about them, before i went there i found 2 different prices for the same car, on Yahoo and Ebay"Buy it Now" price, and then i went there today to the Texas Direct Auto dealer, they told me to check on the computer what kinda car do you like and let me know, i have found same car that i found on ebay and yahoo and in their dealership the price was higher, i told the guy i want the car but ebay buy it now price, he said " i have to pay $500 ebay fees and shipping fees, that's become around $1000 so its same thing if i see the price in dealership, i said i don't want shipping i am picking up and the car was right front of my eyes, he said we still charge shipping no matter what, and guy keep telling me we sells 2000 cars everyday its like telling me: if you wanna buy just buy it don't ask so many any questions.
ok the other worst part is they show you dirty cars i mean the car was look like it been washed when they took picture and never been washed again, and guy told me i have to buy the car first then they will wash and clean from inside, i said how would i know if the paint job is good or bad, he said same thing again like he's a robot.
customer service is so bad, they don't ask you for anything water or coffee they are all busy in their own world trying to rip off people, and they treat you like you are a homeless
i was trying to buy something nice wanted to spend $28, 000, and expect at least washed and inside clean car.
if some of you guys still want to go there here is a Tip: even if sales person says price is firm you can break them on price for at least $1500-$1800 i have tried it and it worked but i change my mind buying that car