Texas Direct Auto
Reviews and Complaints

I bought a 2006 Nissan 350Z from these people 3 weeks ago. The day I went to get the car and test drove it, I reported to them that it was pulling hard to the right. They said they would do an allignment while I was doing the paperwork. Came back 20 minutes later and said it would be a 2-3 hr wait (we had already been there for 4 hrs) for the allignment. Instead they gave me a voucher for an allignment at the place of my choice and they would reimburse me. The very next day I took the car to Goodyear for an allignment. They informed me the car had been wrecked, had a bent subframe and rocker arm and couldn't be alligned. I called my salesman, Miguel, and told him. He said to get a certified estimate and they would see what they could do. I got the estimate which was just under $3000. Was informed that not only was the subframe and rocker arm bent, but the radiator has a hole that has been patched with epoxy, and the frame for the radiator is broken. Incidentally, the carfax report is clean, but the car has obviously been wrecked! I emailed the estimate to them, and it took 3 days to get a response. When I got a response it was "sorry, you're on your own, there's nothing we can do". I finally got the car of my dreams, and they screwed me over repairs. My car is not safe to drive, and in return they got my 2007 Ford Ranger in trade that was in excellent shape and paid for. DO NOT BUY FROM THESE PEOPLE! At least until you get an inspection from a mechanic NOT affiliated with Texas Direct Auto. They DO NOT inspect their cars as they claim on their website!

I was told by my company to find a good, used cargo van under $10k. I found one online at the TDA website, a 2006 Chevy Express with under 70, 000 miles. I was puzzled, as the salesman Rodney said I was required to put down a non-refundable $500 deposit. Apparently, if you don't like the car you want to see, they require you to pick something else, or they just keep the money! SCAM! Any rate, the van looked good, so he took my credit card info and said to come by around 4 so the van could be cleaned. I got there at 3:30 hoping it'd be done early. At 6PM they finally brought it around, and it was filthy! It had 4 dry-rotted tires, and one went flat on me during the test drive! The right turn signal was out and the cargo door didn't open. However mechanically the van was sound. I limped it back to the lot and told Rod it was a go if they repaired everything. I finished all the paperwork and Rod said they needed to order a part, the car would be ready by noon the next day. Having been burned by them before, I called at noon and guess what his reply was? "Van will be ready by 2, we are cleaning it" So, I roll in at 2:30. Between then and f'n 7PM, 3 people have come by to tell me the van is being cleaned. They finally bring it by at 7:30. I'm told to pull forward, so they can get me my paperwork. "Should't be more than 5 min" the guy said. Well I waited 5, and got outta there. As soon as I hit the highway, it's obvious the van is way outta alignment. As of yesterday, one of the "new" tires is cracking, and I still haven't gotten my paperwork. The front dest girls act like you are interrupting their day. Elania or whatever her name is, never stopped texting on her phone, and got real annoyed when I had questions. STAY AWAY FROM THIS PLACE!. I know the van wasn't a high priced item, but this type of disrespect is disgusting.

I purchased a car from Texas Direct Auto on 6/21/10 and was sold an extended warranty for an additional $1, 931.00 that was called the MasterTech Vehicle Protection Program. We were given all of the paperwork on the warranty. We had an issue with the car and took it in to be repaired. We gave the dealer the warranty information (Ron Carter Cadillac) and they informed us that the Administrator informed them that Texas Direct Auto had never submitted the policy to them and they are required to do so within 60 days of the sale. I have now been informed that the warranty is null and void. I have had difficulty getting anyone to call me back from Texas Direct Auto. I will attempt to have the charge reversed through American Express, but feel that I have been cheated.

I found a BMW on eBay that I was interested in, and called the number provided for the "buy it now" price. The salesman (Johnny) gave the price, and instructed me to call back with a card number to leave a $500 deposit. I called back, gave my info, and the gentleman I spoke to immediately removed the eBay posting. Before I authorized the transaction I asked what the bottom line, out the door price with TTL would be. I was told it was on another screen and it would take awhile to locate, to which I replied that would be fine, I'd wait... He gave me a price, which I was already told by Johnny. Johnny told my boyfriend the same price. After I authorized the $500 deposit charge, we received a call saying we owed a significantly higher amount than previously stated three times... I called back to speak with Johnny who immediately became defensive and rude and yelled over the phone. I told him I asked the "out the door" price and it was significantly lower. During that conversation, I told him I could not pay that higher amount and his reply was that he would NOT under any circumstances refund my deposit. He argued with me and said he could go back and listen to the recorded conversation and would return my call, and hung up on me. I have yet to receive a returned call. I immediately called my bank to stop payment. Luckily my bank quickly stopped the payment. These people were rude and defensive and extremely unprofessional.

Please, do NOT do business with these people. They're scam artists. I wish I had found this site before I dealt with them. I also found out they have a BBB score of "F."

HORRIBLE HORRIBLE HORRIBLE Experience! I put in an application and for a whole week I had to call everyday to check the status! Not one time did I recieve a phone call from them. If I hadn't found a car that I REALLY REALLY wanted I would have just let it go. I finally got approved. I live about 1 hour from the dealership. I went up there to get the car and ended up being up there for almost SIX hours! When we test drove the car we found that the lights on the inside where not working and that the back door was not working, we informed them of this. We where told it would be fixed. We finally signed all the paper work and after where told that they didnt get a chance to fix it and that we would have to bring it back. We get in the car and the LOW FUEL LIGHT IS ON! SERIOUSLY?!?!?!?! I just bought a 22000 car from you the least you can do is put some gas in it! The next day we call to see about getting it fixed and they tell us to bring it in and drop it off because there not sure how long it would take to fix and that they WOULD NOT lend us another vehichle while they had ours. So now we are stuck with out a vehichle and will probably get it back on LOW FUEL AGAIN! I do NOT recomend anyone to buy a car there.

My husband and I flew from Alabama to Texas to pick up a car purchased online from Texas Auto Direct. When we got to the dealership they informed us that they had lost the key to the BMW Z 4 we purchased. Then they offered to purchase plane tickets for us to fly home since BMW couldn't remake a key for 3 days. We agreed until they offered another car at the same price. A BMW 325CI convertible. We fell in love with the car and agreed to the purchase. We traded the car a year later and found out TEXAS AUTO DIRECT had sold us a car that had been wrecked and it was not disclosed. After several messages to the general manager, we are still waiting on a return call. We lost almost $5, 000 on the car since it had been wrecked! They run a SCAM!

On March 1, 2010, I purchased via phone a vehicle from Texas Direct Auto and put a $500 deposit on my credit card. That day, I received the paperwork via e-mail. I immediately completed the paperword and sent overnight priority delivery and wired the remaining $25, 230.14 which included a $600 fee to deliver the vehicle. After that, I heard nothing from the dealership. I placed numerous calls and sent numerous e-mails to the dealership which were ignored or was told that the shipping manager or someone else would get back with us on shipping information. However, they did not. After 2 weeks, I called to ask to speak with Customer Service Manager. Diana took the call and said that someone would call me right back. No one called back. I called again and asked to speak with the General Manager or Owner. They said that they were not allowed to transfer calls to this person. I again called Diana and she became defensive and began yelling. I called back and got the Director of Finace Todd Yarbrough. I told him that I did not want to do business with them and asked for a refund. He said that it would be wired the following day. I sent an email to him to confirm our conversation and he said that it woudl be sent by check when he could get 2 signatures but would not committ to when that would be. I provided him with an overnight delivery account information and requested a confirmation number of it being sent. He did not respond. No one ever apologized or offered to correct the problem. They stated that they were the #1 dealership in the US and were very arrogant & disrespectful. I still have not received any information on when I will get the refund. When you wire someone $26k in cash, you should expect that some treats your money with respect and courtesy.

I have never filled out a complaint on any business. This is the most unprofessional business I have ever had the displeasure of doing business with.

Placed a bid on a vehicle at Texas Direct through ebay. The bid exceeded the reserve price the dealer had on the car. Got a notice from ebay the next day that my bid had been canceled. Called the dealership and they said someone came into their lot and offered them a better price than my bid. Ebay policy states that once a reserve is met on an auction, the vehicle is considered sold. Of course, the price might go up and it might go to another bidder, but the seller has essentially sold the vehicle once the reserve is met. Called the ebay and they were great to help me file a formal complaint against Texas Direct, not that I have any hope that it will do any good. Finally got hold of Jimmy Gloff at Texas Direct and he said they made it a policy to do that and that they weren't wrong in doing so. So be it. But beware of you think you have bought something from these cheats. They don't follow ebays terms of service and will screw over the auction bidder.

I saw a car on ebay and read further in the details... It said call for buy it now ! So i called to see what the deal was, the salesman told me that if I wanted the car they could end the ebay auction immediately and take an additional @1000.00 off the price, and all they needed was a $500.00 deposit. Let me tell you folks the car in the pictures was amazing! Not the case when I arrived to see the vehicle! This piece of ### didn't even look like the car on ebay! Not to mention that I was waiting around for almost 3 hours while they "went to bring the vehicle around!" I checked there ebay feedback and they have thousands of satisfied customers with thousands of positive feedback reviews! I wish I would have checked here first.. I can promise youanything I purchase from now on I will extensively check out the company first.. To make a long story short, they woulnd not give me a refund and I didn't take possesion of the car! They are cyber criminals and from reading these posts.. I think they should all be put into jail...

The facility at Texas Direct is very impressive, however you must make sure absolutely everything is perfect prior to leaving the facility. There is absolutely no chance of getting any issue resolved once you have left. My car was delivered without the DVD necessary to make the navigation system function, at the time I was promised they would mail it out to me the next week. Two months and several email messages and phone calls later, none of which they have returned, it is clear they never had any intention of fulfilling their obligation. They are the typical shady internet car dealer - anyone dealing with them should be cautious.

Don't do it. Save yourself the agony. These cars are cheap for a reason. I purchased an Audi Q7 still under factory warranty. I felt really great about my purchase for about a month until I took it to the Audi dealer for service and really discovered what poor condition the car was in. bad brakes, missing parts, broken parts etc. I feel like my car was ran through a chop shop before getting it "show ready" for sale. I do however have to take responsiabilty for not sending it to a mechanic before buying it, but I figured what do have to worry about, it is still under factory warranty.

Texas direct auto advertises and holds auctions on ebay. The cars are also located in Houston Texas at a huge dealership. I saw a car on ebay and immediately contacted them. They said yes the car is available please come on in to have a look at it. I get there and then was told the car was at a remote location and wouldn't be available until later today. However I was asked to put a deposit down on the vehcile so that it would not be sold under me. I thought well it is very resonably priced and the pictures showed an immaculate vehicle. I asked if the pictures showed the true condition of the vehicle and was assured as such. So I put the money down. I did not receive a call that afternooon so I contacted them, the vehicle is not there and no one knows where it is. Next day I receive a call, "Your car is here they proclaimed." I hurried down after work and had to wait about 45 minutes for them to locate the vehicle and bring it for me to inspect and test drive. As it pulls up I said that cannot be it, the whole rear passenger side was sideswiped along a pole. My salesman said there you go. I immediately point it out. Upon further inspection every single body panel has multiple areas of damage, all very visible. The fron bumper is a different shade of silver and the tailight has a hole and several cracks. I get inside and the glovebox is broken and appears to be painted black to match as the edges are all tan. The TPMS is lit and apparantly the rear tire is almost flat. I bring this up and they say "It's ok, just be careful." The vehicle drives ok, but it is very misrepresented. I ask for a refund of my deposit and they say adamantly NO! "Either purchase this or choose something else we have, oh and you have seven days to do so or you forfeit your deposit."

This is the biggest scam I have even seen. I will NEVER recommend them nor PURCHASE anything from them.

I purchased two vehicles from Texas Direct Auto. A G-35 infinity and a Hummer H2. Both vehicles look great.
One thing I have noticed on both vehicles is they always spray paint over the front bumper area and the undercarriage. They do this with no prep work so it washes off in a car wash in a couple of months and then you see the real paint with many rock chips or scratches. Thats not so bad but it did cost alot to get it fixed on both vehicles.
Second it takes several hours to get help when you arrive at the dealership and that is putting it mildly. I had and issue with the Hummer with the DVD player not working and the car driving almost sideways it was so out of alignment and the tire in the front was bad. The salesmen said not to worry he would get me a new dvd player and for me to have the front end fixed and send him the bill. Well as of today 8-30-10 I still have no dvd player and this is almost 2 months later. I have called no less then a min of 20 times and have documented each time incase of having to take it further, the vehicle was so dirty inside that I brought the salesmen outside to explain my dissatisfaction of buying a pre owned certified car. It was not checked out at all and I dont believe they do any more then put a key in it and see if it starts . I can prove this since the hummer tells you what percentage of oil life is left for your vehicle and it was at a big (0) ZERO. So the bs that the cars are checked out is a bs story. I have had no problems with it so far but they sell you a load of cow crap..I am not going to buy again from them but you do save money but you will have to put our money after you find the hidden damage.
And by the way my salesmen even quit after I bought my car so I guess the customers arent the only one s not satisfied. Good luck Gary Cason and good move.
Jack

Texas Direct Auto is a great place to use a bunch of users. Test driving a car is there specialty. So go there test drive a handful of vehicles and get out. We drove three cars they were all extremely dirty and one smelled horrible. Every vehicle we saw had alot of miles for the price. I told the so called sales rep (Jason Anderson) I was just looking from the start. When we where done and ready to go he was shocked. He said I wasted his time and made him work to hard retrieving the cars. This guy worked with us for about 30mins. This guy was all smiles then turned on us in a blink of an eye. I you want to buy a nice vehicle at a good price go to a dealership don't waste your time with these con artist.
If you are an illegal alien or Obama lover these are your people. USE THEM DON'T LET THEM USE U.

Texas Direct has numerous cars listed on Ebay. I saw a Volvo s40 listed and called them about it. Of course, they wanted me to complete the sale outside of Ebay. I did. The salesperson Johnny told me so many lies I can't even recount them. One of the big ones was that the car was immaculate. IT is FAR from immaculate. The car is missing factory pieces on the interior, banged up console, banged up door (Interior). I also, specifically asked him if they had the title and he told me yes and that the title would beat the car to me. Two weeks after the car is delivered, I still do not have a title, nor can they tell me when I will have one. The car smells incredibly moldy, like it was sunk in water. DO NOT DO BUSINESS with this company. You will be sorry you did.

After numerous searches online for vehicles, I narrowed it to an 07 Yukon Denali XL that I found on EBAY that was listed through Texas Direct. I called the listed agent (Jimmy Gloff) to inquire about the vehicle and how this process worked. I was told about the $500 deposit and since I wasn't going to use EBAY, that they would knock $500 off the price and that would cover the reserve price. I secured the vehicle by placing the deposit on my credit card. I was not able to get a visual on the vehicle since I live in Wyoming but I believed the pictures provided on line were sufficent. When I got to Texas Direct, the vehicle was in their shop. Jimmy Gloff told me that they were having a problem with the navigation system. After waiting some time, the vehicle arrived at their front door and Jimmy then told me that the Navigation Disc was bad and that he would have one shipped to me. After finally getting to inspect the vehicle, there was alot of interior scrapes and scratches that you were not able to pick out in the pictures. Figuring the money I that I saved, I could replace those pieces and still be money ahead. On my way back home, I overheated about 300 miles north of Houston. Come to find out later, the head gasket was leaking. GM warranty covered this problem. The cruise control also did not work. Not being from the area, I was not going to get on the Interstate to test this. I am glad that I purchased the extended warranty. Back to the original problem, the Nav system. After a couple of weeks, I contacted Jimmy Gloff about the Nav disc and he then told to go ahead and order my own disc and that Texas Direct would reimburse me. The disc did not solve my problem. I had the problem diagnosed and it turned out that the Nav/Stereo unit was bad and would have to be replaced. Jimmy Gloff told me that Pat Tucker, the service manager, would have to handle it. After many emails went un-answered, and after at least 10 phone calls and and finally get 1 returned, I was able to explain the situation and Pat told me to provide him the p/n of the unit and the cost of installation and he would take of it. This conversation finally took place on June 28th and I emailed Pat the info he had requested on June 29th. I have called and emailed since and have not received any contact back. Here it is, July 14th, almost 3 months after I purchased the The Yukon and the main problem I had when I left Texas Direct is still a problem today. What they may save you in money does not cover the lack of customer service provided. I anyone would still choose to purchase a vehicle from Texas Direct, I would highly recommend having everything done before you leave because after you leave, you are just another number in there 0-60 million quest!

I wish that I would have found this website before I ever considered buying a vehicle from this fraudulent company. There is a reason they are so cheap!

READ WHAT OTHER PEOPLE HAVE GONE THROUGH!
/URL removed/
http://texasdirectautosucks.com/

Texas Direct Auto
12053 SW Freeway (Highway 59)
Stafford Texas 77477

BBB
Here is a link to the BBB detailing about this company. They have a big "F" with 77 complaints, 43 Closed, 11 Unresolved complaints.
http://www.bbb.org/houston/business-reviews/auto-dealers-used-cars/texas-direct-auto-in-missouri-city-tx-13004084/

OWNERS / FOUNDERS
Rick (Richard) Williams Houston TX / Stafford Texas - Michael (Mike) Welch - Houston TX /Stafford Texas

SCAM MANAGEMENT
- Mike Dodd AKA Mike Dodd's Motor Trends in Alvin TX Stafford Texas? 3971 FM 528 Alvin, TX [protected] http://www.motortrendsonline.com - Houston TX - Ed Williams Houston TX / Stafford Texas

[protected]-9946 - Darren [protected] - David [protected] - Dax [protected] - Gary [protected] - Jarrell [protected] - Jimmy [protected] - Johnny [protected] - Kevin [protected] - Michael [protected] - Phil [protected] - Whit [protected] - Will [protected] - Zack

Ok, enough is enough folks. I have been buying cars; luxury & sports cars from Texas Direct Auto now for over 2 years. Some I keep & some I ship overseas. Not one of them was in anything but the condition they represented it to be. If it had 50, 000 + miles, the price reflected that & I was asked if I wanted to purchase an extented service contract, which I did at least 1 of my purchases, being it was an Audi A6 w/40K miles on it. I was treated well each time, they are shipping these vehicles literally all over the world. I compared each auto I purchased to what else was out there in the market on cars.com, autotrader & a few other sites. Their prices were the lowest. Do you get it yet? You are paying for what you get! If it has potential issues, buy one under the factory warranty, if it is out of warranty, buy a warranty for it. OR WOULD YOU RATHER GO SIT IN A DEALERSHIP IN YOUR HOME TOWN & HAGGLE FOR 4 HOURS WITH SOME IDIOTS & END UP WITH A HIGHER PRICED VEHICLE? Buyer beware means do your homework then buy a car or truck or suv, not after you buy it. Grow up, wake up, quit whimpering. Their prices are lower for a reason. I asked for an inspection of each of my autos & got it. I guess this you alls 1st little excursion into the auto buying business outside of your sparsely populated home towns. Everything is negotiable in this world. If you feel like you got screwed, then go look in the mirror to see whose fault that was.
I will keep buying my autos from them. Why? Because I finished hight school & I know how to buy my cars.

TEXAS BBB Business Review Reliability Report for Texas Direct Auto as of May 2010
Rating: F

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this F rating include:

76 complaints filed against business
Failure to respond to 34 complaints filed against business
8 complaints filed against business that were not resolved
Overall complaint history with BBB

Please note that the company claims all cars they sell are sold "As Is". In the State of Texas the Lemon Law covers brand new cars only, not USED cars. If a car is sold "as is" the company has no obligation to repair any item on the car once it is sold. Please check out the following link for information on Lemon Laws in different states http://www.123car.com/lemon/lemonbystate.html

Please have your own mechanic or a service check out the car before you make a purchase. There is no 3 Day Cooling off period for car purchases.

Business Contact & Profile
Business Name: Texas Direct Auto
Northside Texas Direct Auto
Texas Direct Auto Sales
Business Address: 1915 Hwy. 90 A
Missouri City, TX 77489
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 9/19/2001
Principals: Mike Dodd, General Manager
Rick Williams
Phone Number: [protected]
[protected]
[protected]
[protected]
[protected]
Email Address: [protected]@texasdirectauto.com
BBB Accreditation: This business is not a BBB Accredited Business

Type of Business: AUTO DEALERS-USED CARS
Website Address: texasdirectauto.com www.texasdirectauto.com

Business ManagementBack to Top
Mr. Rick Williams
Mr. Mike Dodd, General Manager

Additional Locations & Phone NumbersBack to Top
12053 SW Freeway & 1915 Highway 90A Stafford & Missouri City, TX 77477

These agencies may include:
Texas Department of Public Safety [protected]

Texas Department of Transportation [protected]
Customer Complaint History Back to Top

When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 76 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 76 complaint(s) closed in the last 36 months, 27 were closed in the last 12 months.

These complaints concerned:

3 regarding Advertising Issues
1 regarding Billing or Collection Issues
1 regarding Failure to correct billing errors
1 regarding Contract Disputes
3 regarding Customer Services Issues
2 regarding Delivery Issues
3 regarding Guarantee Or Warranty Issues
7 regarding Product Issues
32 regarding Refund Or Exchange Issues
7 regarding Repair Issues
14 regarding Selling Practices
3 regarding Service Issues

These complaints were closed as:

34 No Response
34 Resolved
21 Assumed Resolved
2 BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
4 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
1 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
2 Resolved
2 The company and complainant did not have any marketplace interaction to warrant a complaint.

8 Unresolved

I am not an unrealistic person, I realize buying a used car does not come with the assurance of a quality product that you get (or are supposed to get) with a new car. I open by saying this because I know some people expect the world when they make a purchase and regardless of what the item is, that is rarely the case. In this case the "item" was a 2006 Land Rover LR3.

I first was connected with Texas Direct Auto via a friend that told me they bought used vehicles, much like CarMax. (they give you a quote and will buy your car regardless of what you buy from them) At the time I was trying to unload my 2008 Dodge Ram 1500 and get a 4X4 instead. I made an appointment and went in to get a quote. While I was there, I browsed their inventory for something that would suite my needs for my next vehicle. Now while I was there, it was extremely crowded and I include this only as a description of my experience but not so much as a complaint. Although it is not my preference to be in an establishment that is overrun with patrons, you can't fault a business for its success and i took it as a positive sign at the time. After some time an employee called me to the front desk and produced my quote. All in all, i thought i was pretty fair and they were willing to give me an additional discount if i chose to buy something from them. As it turned out i did find a couple vehicles that i thought might work for my situation so i asked to speak with a sales person.

Lui was my salesman and overall he seemed like a quality guy. He walked the lot with my wife and i, showing us several vehicles that we had chosen. (No high pressure sales and an over-all pleasant guy) After a couple test drives we decided on a Land Rover LR3. After our decision was made, we did some negotiating and settled on a price. At that point we were handed off to Calvin for the financing portion of the purchase. Again, Calvin seemed like a good dude and our dealings with him were pleasant overall. Of course there was all sorts of paperwork including an "as is sale agreement" which although wasn’t my favorite, I understood it's function. We left that day with our new purchase and felt good about the whole situation.

Over the next week, as we got to "know" the Land Rover better, there were little issues that popped up but nothing beyond reason. (the windshield wipers needed to be replaced BADLY, the left turn signal was burned out, etc) Again, i chalked these things up to "buying a used car" and considered them "the cost of doing business" when it came to used vehicles. After this week was up, i received an email from Calvin (the finance guy) that simply said, "there was a problem with your paper work, we need you to come in and sign some additional forms". Obviously concerned, i called Calvin directly. After a little dancing around i come to find out that they had charged us the wrong price in the paper work... and what's worse (for them), they had charged us $3000 dollars TOO LITTLE! This put them in quite a pickle because legally, we had all signed all the right paperwork so if we so desired, my wife and i could just tell them to get bent and walk away a couple thousand dollars richer. Although slightly humorous, after some discussion my wife and i decided to do "the right thing" because, after all, we had verbally agreed to the higher price. We went in and over Calvin's many, MANY apologies, we signed the right paper work and were on our way.

Fast forward another week; the Land Rover is still meeting our expectations and the world is right. I am out of town on business and my wife is driving the car when suddenly the brake pad sensor lights up the dash. Again, at this point in the game i am still of the mindset that the brake pads are something that are going to be "used" on a used car and it's just bad luck that they would need to be replaced right after we bought the car. I have my wife take the car into a Midas brake shop to complete the repairs. After some inspection the mechanic comes back and informs my wife that the front brake pads do indeed need to be replaced... HOWEVER, the back brake pads are so far gone that the back breaks are totally non-fictional. It's beyond metal on metal; the rotors, pads and housing must all be replaced. Hoping against the worst, i have my wife take the car to a couple other shops to confirm; all agree, the total damage is around $1200!

Now, this is no longer "the cost of doing business", this is a non-working key component of a motor vehicle. (like the wheels or engine). Hoping for a positive outcome, i take the itemized bill along with the three additional quotes to Texas Direct Auto and ask to speak with my sales person. I figured with our situation, ESPECIALLY given the fact that we came in and made right with the paperwork fiasco, certainly they would be reasonable about this small issue. After a short (but pleasant) talk with Lui, he passed me on to Pat Tucker, the customer satisfaction manager. (the fact that they have a "customer satisfaction MANAGER" should have been my first sign of trouble) At this point i am still pretty level headed about the whole thing, I explain to Pat what has happened and hand over the various paperwork i brought in. He informs me that he will take this information to the "powers that be" and will get back to me in a couple days.

A couple days later i receive a call from Pat; he says that "he really went to bat for me" but unfortunately they are a vehicle whole-saler and would not be able to compensate us on our claim". ... at this point, i lose it. I don't often curse but i let Pat have it pretty good. I'm not going to go into what was said but it was not pleasant. After my outburst and recount of our expericne, Pat tells me that he was unaware about our paperwork foul-up and he wished he would have known that before going into speak about our claim. This angers me even more and I "kindly" ask why it is that I would need to tell him every detail of my experience, shouldn't a HUGE foul-up like that be the first thing that comes to mind when he spoke with my sales person about my situation? (i assume he never spoke to my sales person but that's irrelevant at this point i suppose) Either way, he says now that he has this "new information" he would go back to the "powers-that-be" and see what he could do.

Today, i heard from Pat again; They have decided to pay for $280 of our $1200 repair cost. Obviously this doesn't please me but at this point I’m kind of over being mad. I am saddened by the fact that this didn't work out better. In my situation, from one week to the next LITERALLY the roles were reversed in regards to who had the upper hand financially. I could have very easily screwed Texas Direct Auto out of $3000 but decided not to because i knew it wasn't right. Less than a week later, Texas Direct Auto had the opportunity to screw me out of $1200 and fortunately they also decided not to take full advantage... instead they only screwed me out of $920.