Texas Direct Auto
Reviews and Complaints

The only thing that works as expected with Vroom is the “buy now” button. I initiated a vehicle purchase signed documents, both digital and hard copies. Mailed them all back. Then they asked me to sign the same documents again. I had to call and speak to 4 different people to get this error fixed. Everything finally processed and we moved to preparing/delivery portion. I didn’t receive any notifications until the vehicle was shipped then delivered to a 3rd party last leg delivery driver. When the car arrived it was dirty and the battery was dead. Being naive I thought that maybe someone left a light on during the 2 days of transit. Called aaa and had it jumped. Drove around for half an hour to charge the battery. Stopped the vehicle and it wouldn’t start. They delivered a car with a battery that was so dead it couldn’t hold a charge. That doesn’t happen in 2 days of transit. I believe they knew there was something wrong before it was even loaded on the truck. I towed the car to a mechanic to give it a thorough look. In the meantime I have called vroom and they have been exceedingly difficult to work with. I can’t get anyone on who can actually help on the phone and they want pictures of the dirty car. The car not arriving detailed is in no way important compared to them delivering a car that I cannot drive. This is an ongoing situation that started mid august 2022z

I bought my car and gave blackout dates to Vroom. That was a battle of complete lack of communication. Finally they acknowledged the blackout dates but still managed to screw that up for three days. Then they decide to send my title paperwork via Fedex signature required during my blackout dates. If I am not available to sign for a car, I am not available to sign for a Fedex package either. Now I can't get them to acknowledge that they need to send this package back to me. Seriously, put a new sticker on it and have Fedex pick it up. Not hat difficult of a process, unless you employ [censored]s.

I am sharing my story so others don't get screwed! In May of 2015 I purchased a 2013 Chevy Tahoe with less than 20k miles. I was thrilled as the AutoCheck report showed no accidents on the history. The dealership had it listed the report with the online car sales ad. Texas Direct Auto used the report to convince this buyer that this car was clean. Now three years later I decided to go get my vehicle valued as I was considering buying a new vehicle. I went back to Texas Direct Auto not realizing Vroom has taken over. Vroom is like any other used car company…. Don't bother as they lowball trade ins/purchases over 70k miles. So, they give me an offer less than KBB for a trade in… which is really bad. The appraisers stated the new policy in place with Vroom/Texas Direst Auto requires these cars go to auction. They said nothing else regarding the value of my vehicle, the guy just commented that he saw I bought it from them. I proceed to go to CARMAX to get another appraisal. After a 20-30 minute inspection CARMAX proceeds to offer me a crap purchase price. But CARMAX explains why they are lowballing me. They tell me that my hood and both front fenders are not original to my vehicle. I am baffled… and they proceed to show me an Autocheck Report. This was the same reporting company I had when I originally purchase my vehicle in May of 2015, but now this report shows accidents in July and December of 2013. Obviously AUTOCHECK IS A JOKE! It somehow took more than 2 years for two accidents to appear on it. I do not understand how they can be considered a reputable business with pathetic reporting standards such as this. What pisses me off is TEXAS DIRECT AUTO KNEW MY TAHOE WAS IN AT LEAST ONE PRIOR ACCIDENT! There is no possible way to miss what CARMAX found in a 20-30 minute inspection! People do not replace hoods and both front fenders with stock look alikes for no reason. Some slime ball within this dealership decided to be fraudulent and use this bad reporting agency to sell a vehicle for more money than it was worth! I will never again even consider purchasing a used vehicle. Between the crooks at Texas Direct Auto who ignored obvious signs of an accident, to line their pockets. And AutoCheck providing false sense of security to car buyers. NEVER AGAIN!

I brought car from dealership visually look at it .My credit union purchased it for me on 6/20/17.They ship it to dallas but I was supposed to pick it up at dealership.Car had only 9500 miles on it.I got the car from my credit union at my house on 6/25/17 didnt know that they didnt inspect it are the dealership either.My son went to college in it when the tire on the passenger side rear need some air.He goes to south fla and was almost there.I told him to get it check when he get there.He check all the tires and they said that they all tires are bad.So i said when you get back we can go to dealership and ask why did your sell me car with bad tires on it .Did yall inspect the car. He couldnt answer are show paper work to prove.When my son came back, I call dealership on aug 2, 3, 4, an talk to custom support on it.They check car on aug 9 and said the tires was bad but it was time an mileage my son was in south fla. i know it was over 30 days

we recently bought a 2016 Ford F 350 from Texas Direct Auto. There were some gouges in the bed liner and scratches on the passenger rear fender which they agreed to repair. They said they would repair both items if we wanted to wait 5 hours. We said we would rather start our 18 hour drive home. They touched up the bed liner before we left their facility and told us to get estimates for the fender. Two hours after leaving Texas Direct Auto we ran into rain. The rain washed away whatever they used to repair the bed liner. Now that we are home and received two estimates for the fender and paid $40 to get the bed liner repaired., Texas Direct Auto thinks the estimates are too much and a refusing to pay the true amount it costs to have these two items fixed properly. The paint is a tri coat paint and is a long process to repair properly. How did they plan to fix it if they said it would take 5 hours. Think twice before buying from Texas Direct Auto!

Close to 6 weeks ago, my wife and I purchased a 2015 cadillac escalade (Black) from texas direct auto..Just when it was time to ship the vehicle to us here in Ga.the sales person(Jerome) called us to tell us that the vehicles had a transmission problem..He said it would take a couple days for the vehicle to be fixed.Those days turned into over 5 weeks.And still today, we still have not received the vehicle...My wife actually has a loan out for the escalade that WE DO NOT HAVE.Were filing a Fraud case against Texas direct auto...My guess is, they sold the car to another customer, and keep feeding us this bs about the problems with the truth...Take my word-do dot do Any business with this company..

Purchased a 2008 mercedes benz s63 that i found on ebay. After contacting them via email i received a
Response quickly from a scott, but after was transfered to some other sales rep. After working out a
Price, the rest of transaction went smooth. And car was delivered within a timely matter. This is where the problem starts. The car was not as described. After bringing the car in for estimated repairs made it a very bad deal so i was forced to take my loss and unload it. Point being don't false advertise. If i was told the car needed tlc and the price reflected it, i would've been ok. But to pay a premium for junk thats not cool. So this is where i say stay away from them. And from other reviews i guess this is there standard practice. But stupid me read reviews after the fact. Go look at the car. Hope this saves someone.

The deal: The final price was perhaps a little high, also driven by unexpected charges for an inspection (in addition to the inspection I ordered), service fees, doc fees, and the like amounting to over $500. They listed the car on Auto Trader as well as their on line store on Ebay Motors. The Ebay listing had a better price on the Buy It Now. I placed an alternative offer and promptly heard from them the following day. We agreed on a price and a deposit was made. They quickly sent the sales agreement (sporting the surprise charges), and I was urged to immediately send a wire transfer in full to assure getting in the que for shipping. Wire transfer sent same day.

Experience going forward: They set a nice little link to a page called My Account Info. Here they claimed they would supply key information about funds, paperwork packages, title information, shipping information, and the like. You are encouraged to go to this page before calling them about status. Unfortunately, beyond the wire transfer activity, they didn’t update this page. In fact, it still does not reflect the fact that my transaction is complete showing that they are waiting on my signed paperwork package needed to complete the sale. Seeing there that things appeared to be stalled, I called and emailed, receiving nearly no replies. On one occasion where I did finally snag the sales person, he gave the analogy that customers are like a grade school class where every student thinks they are the only ones in class. I guess that supports the claim that they ship over 200 cars a week world-wide, and they don’t have the time to dig for information and keep customers appraised. I can say that I could not get any meaningful answers, and it was a very frustrating experience. Worse, they disputed the findings of the inspection firm I hired at their recommendation, so my concerns about things I wanted done were brushed off, infuriating to say the least. Further evidence that they are not very organized or customer oriented came for the hauler who transported the car. It was his first and last job with TDA. They made him wait for almost 3 hours beyond their requested scheduled arrival, while workers walked around the car with a rag in one hand, and cell phone in the other. His complaints to the shipping manager about having other cars to pick up went unanswered.

The Car: The car is about what I was expecting. The detailing on the car was second rate, crumbs in the seats, ½ of the dash covered with what appeared to be ArmorAll, finger prints and dust on wood finishes, dirty wheels, and assorted water spots. What were those workers doing for 3 hours while the car hauler waited and watched? Thank goodness the factory warranty is still in place with 8, 000 on the odometer, because only 4 days after delivery the battery was dead and the charging system is suspect. At this writing, it remains at my local Cadillac dealership undergoing repairs.

Ratings: I have gone to multiple sites looking at the ratings given to TDA by other customers. All ratings at YELP.com, Dealerrater.com, and Cars.com come up 5 out of 5 stars. Since they pulled the car from the Ebay Auction, there will be no ratings I can make there for them as the seller, or they me as the buyer. That is a good way to keep their behavior off the radar at Ebay, while violating Ebay rules about pulling auctions and settling by telephone. So where do they get their 100% positive Ebay feedback rating? Who are those people? And if they sell 200+ cars per month, why only 252 ratings over the past 12 months? But if you go to the Houston BBB, things get a little clearer with an “F” rating, 136 complaints, and 53 unresolved complaints. Further sleuthing brings forward a litany of complaints at [redacted].com and ComplaintsBoard.com. Of course, none of which I found before closing my deal. Hey, how bad can a 100% positive feedback high powered Ebay seller be?

Well, as always, its BUYER BEWARE.

Found a truck on eBay to buy, truck did not have a GPS and the salesman said they would add it. Bought truck on Tuesday and Wednesday was told truck was ready. I purchased two plane tickets for me and my wife to fly down there to drive back and three hours before I'm scheduled to leave I get a phone call that says your truck is not ready we cant figure out how to install the GPS and we don't know how to fix it. This place is a real joke wont waste my tI'me again with them just went elsewhere and bought from another dealership.

Bought a 2007 Mercedes ml350 a few days ago. Took it to a dealership- there's a power steering pump leak, rear shocks are leaking and font and rear pads and rotors are in major need of repair. $4000 of repairs- . Mine came with a 3 day buy back guarantee so I asked it to be repaired or I will sell back. Haven't heard yet but I will update my review if it changes... Just saw my car posted back online for sale so not likely. Car is listed for the same price - watch out!

To Management,

For whats its worth. I just want to pass on to your management team that I had a very unprofessional experience today with your salesman James Vu and other staff at your dealership that wasted my time. The ploy of letting people stand around while you act like you are looking for a vechicle and are interested in selling someone a car is a joke especially when you lie and never had the vechicle. I may be one but I will pass on to hundreds.

Just to let you know I went ahead and purchased another vechicle cash from a dealer right down the road from your company that did not act like you are at disney land while buying a vechicle. i ended up getting a better deal. So thank you.

I will also pass on to several friends of mine not to go to your Texas Direct Auto because they waste your time and the sales force are very arrogant. This was the worst experience I have ever had when it comes to shopping for a vechicle. Your staff may have fealt they won today but I can assure you I will let hundreds of people know how unprofessional your staff was today especially james vu.

Yours Truly...one unimportant customer that does not forget.

I purchased a 2008 Lexus ES 350 from Texas Direct Auto in May of 2011. I went to trade it in In May of 2012 and found that the front end had previously been "clipped" which was not disclosed and majorly impacted the apprasial on the vehicle. I'm now 10, 000.00 upside down in the vehicle due to undisclosed information. They also financed me through a front loaded loan which was not identified at the close and covered up by their Smart Plan which the sales person told me would help pay off the vehicle faster. Now, a year later with never a late payment I owe almost as much as I did at the time I bought it and it is compounding daily... Creditors have asked if I filed a bankruptcy just because of the name of the finance company on my credit report and I haven't nor have I had late payments on house note for 8 years or two other cars financed and paid off!

I purchased a car from Texas Direct Auto via ebay. When the vehicle arrived, it wasn't as advertised as it had very little oil in it, the keyless remote was smashed (per the sales rep, the vehicle had keyless remote), the hood would not stay up, it was missing the CD changer and the interior was in bad shape with a very bad odor. This vehicle was a 2005 model with only 66, 000 miles. I strongly suggest that you purchase locally or from a private owner. I found out that they have an F rating with the BBB after the fact. One additional comment, the carfax came back clean with one owner. I write this complaint to avoid this from happening to you..

Found Chevrolet Tahoe on Ebay and went to Texas Direct Auto on Monday, March 12th. When I looked at the vehicle everything looked as pictured on Ebay with the exception that the navigation/stereo system was missing. This was not mentioned on Ebay nor in the vehicle description. I was informed that there was a minor problem but was being repaired. I went ahead with the purchase after being assured that the vehicle would be ready for pick up by Wednesday, March 14th. I told my salesman that I would be back on Thursday to pick up but to call me when the vehicle was ready. I finalized my financing and everything on my side was complete. The problem is a severe lack of communication from Texas Direct and misinformation. You have to take the initiative and call them. I have been promised returned phone calls that were not returned. It is Saturday morning, March 17th and I don't have a vehicle or a returned phone call. I intend on completing this transaction and probably at considerable expense since I now have to rent a vehicle for now. I will not ever due business with Texas Direct again or recommend to anyone.

I visited the Texas direct auto store online, and found myself a victim of the same scams as everybody else. Great promises that turn out to be nothing in the end. Throw in a few bait and switch ads that lure people in and you have yourself a profitable con job run under the name of Texas direct auto! I expected more out of this company because I’d found some good reviews online not reporting any problems. Now that I see clearly it’s nothing but complaints.

Texas direct auto advertises and holds auctions on ebay. The cars are also located in Houston Texas at a huge dealership. I saw a car on ebay and immediately contacted them. They said yes the car is available please come on in to have a look at it. I get there and then was told the car was at a remote location and wouldn’t be available until later today. However I was asked to put a deposit down on the vehcile so that it would not be sold under me. I thought well it is very resonably priced and the pictures showed an immaculate vehicle. I asked if the pictures showed the true condition of the vehicle and was assured as such. So I put the money down. I did not receive a call that afternooon so I contacted them, the vehicle is not there and no one knows where it is. Next day I receive a call, “Your car is here they proclaimed.” I hurried down after work and had to wait about 45 minutes for them to locate the vehicle and bring it for me to inspect and test drive. As it pulls up I said that cannot be it, the whole rear passenger side was sideswiped along a pole. My salesman said there you go. I immediately point it out. Upon further inspection every single body panel has multiple areas of damage, all very visible. The fron bumper is a different shade of silver and the tailight has a hole and several cracks. I get inside and the glovebox is broken and appears to be painted black to match as the edges are all tan. The TPMS is lit and apparantly the rear tire is almost flat. I bring this up and they say “It’s ok, just be careful.” The vehicle drives ok, but it is very misrepresented. I ask for a refund of my deposit and they say adamantly NO! “Either purchase this or choose something else we have, oh and you have seven days to do so or you forfeit your deposit.”

This is the biggest scam I have even seen. I will NEVER recommend them nor PURCHASE anything from them.

I got an appraisal on my vehicle for a trade-in, and my girlfriend was going to purchase a vehicle in her name, using my trade-in. We found the vehicle we wanted and put forth the $500 deposit / down payment on the truck. Then they called her saying that they would need MORE money down in order to get that truck. The bank that they used to approve her had a 24.98% interest rate. So we decided to try our credit union, and got approved at 13.9% with no money down. So we wanted to go that route, but unfortunately, either way we could not get the truck we originally wanted, and was not interested in anything else they had, nothing was in our price range. When we asked for the money back, they refused, saying that it can transfer to another vehicle, so long as we bought something newer that cost more. We said we did NOT want to do that and we wanted our money back, but they refused. The salesman, Eric Rosenman was extremely rude and disrespectful to us both. After this whole ordeal, I prefer NOT to any business whatsoever with TDA.

I saw the vehicle online and called a sales rep. I spoke for aprox. 20 minutes on the phone about the vehicle and he stated if you’d like to purchase the car you can leave a $500.00 refundable deposit on the GX470 SUV. He mentioned he’d be happy to refund the fee if I had a 3rd party inspection and was not satisfied with the results and or if the dealer did not repair the problems on the report. I stated very well and gave the sales rep the credit card info.
A day later I had an inspector (6/10/2011) arrive and do an inspection. The inspector provided a report and I phoned the rep to explain what I required to be repaired for me to purchase the GX470. The rep stated no problem I’ll have all items repaired and have the GX ready for pickup at 2pm on 6/21/2011. I flew into the airport and arrived at the dealership at 2pm. I was greeted by the rep shortly after arrival and he stated the GX was not ready as one of the items left to be repaired was not complete. He stated it should be about another 20-30 min. I waited and after 3 hours at the dealership they stated it was ready but none of the other items were finished. I stated why was all the repairs not complete? The rep informed me the internal report stated they were complete and the service center misinformed him. I stated I am not purchasing the GX and stated I have been here all day and nothing has been done. He stated he understood and asked what I’d like to do. I stated I’d like to cancel this and have my deposit back. He agreed to this and stated he was so sorry and he’d get his manager. The manager arrived and spoke to me about options of still purchasing the GX. He stated he would cover my rental car I need to rent in order to have transportation and also have all the repairs complete. I told him that I do not feel good about this and that I’d like to just have a refund and the deal cancelled. He stated that is fine but if I change my mind that the GX would be ready for me the next day.
I then left the dealership in a rental car from Hertz and drove back to Dallas later that evening.
I was then called at 11:30 by the rep on 6/22 and stated the GX was ready for me to pick up. I stated to the rep I’m sorry but I told you and the manager that I was not purchasing the GX. He then stated hold on.. and transferred my call to the manager without telling me what was going on. I stated again to the manager that I would not be purchasing the GX and that I’d like a refund. He stated okay we will put the GX back on market and speak to this finance about a refund. I spoke to them they agreed to a full refund and then they issued me only a credit of $140.00