Cars.com
Reviews and Complaints

I just leased a car from Mid-Island Hyundai... Great service... Great deal

I had gone to 4 dealerships and decided on Mid-Island because of the sales person Peter Marcus and the General Manager Brendan Miller... they took the time to explain leasing (since I had never leased a car before). I never felt pushed into anything or rushed. They were great.

I had also gone to Atlantic Hyundai and the sales person there was rude, condescending, and sarcastic... I ran back to Mid-Island and finalized the lease there, I choose Mid-Island because of customer service... while waiting to speak to the sales person I listened to all the staff around where I was seated and realized all of these sales people were professional and respectful... the person who handled the credit and banking aspect of the lease took time to explain everything and I had many questions and I never had the feeling of being pushed into anything.

Mid-Island Hyundai, thank you for a great experience...

I went to exit 5 auto sales in Latham, N. Y. to buy a 2010 Toyota Peruis he had for sale in car Garus. Rudy was very patient with me when we looked the car over and went on a long road test. Rudy was most helpful in helping to get the loan that we needed at what we were able to safely pay for a 12 mos. Rudy also got us operator manuals that were missing for the car. We wanted to pay a large down payment on the car and did using cash. When we got home (35 miles away) Rudy had left a message on our phone to call him. When we called him he informed us that we paid him $100.00 to much and that he would send us a check with the over payment. Rudy has proven to us that he is a salesman of very high standards for honesty, integrity, and a customers excellent satisfaction. To me Rudy is a excellent representative for Exit Five Auto sales and i highly recommend every one who is looking for a great used vehicle to see Rudy at exit Five Auto Sales, in Latham N. Y. Elvira & Gary

Although I am not ready to purchase the vehicle I would like, I decided to start looking ahead of time so that I could have time to look at my many options. She knew from the beginning that at this time I was just browsing, and unlike most she still chose to help. Dianna has spoken with me numerous times and has helped explain the entire process. She has taken the time to answer all of my questions. Even so much as helping me compare ones I liked most. As well as speaking with me about how I should go about deciding who to apply for financing through. Her kindness and willingness to help has changed my perspective when it comes to car shopping. She has been absolutely amazing and has definitely been a nice breath of fresh air throughout all of this. When the time comes, and I am ready to make my purchase, I refuse to let anyone else sell me a car but her. Thank you so much Dianna for all of your help and guidance the last couple of weeks! I'll be sure to send anyone I know your way!

I very rarely write reviews, but this is a special case. Nikki Elmore made our Freehold Hyundai dealership experience very enjoyable. She helped us every step of the way, answered all of our questions, she was knowledgeable and patient while we went through several choices to decide on the car we wanted, and she never put any pressure on us. In helping us to get the car we wanted Nikki went above and beyond. The dealership did not have the Kona which we wanted, so Nikki wasn't just pushing a car on the lot for us to buy regardless if it was the same model or color. She got the delivery of the car from another dealership by the end of the same day. Before we took the car home Nikki explained everything we needed to know about this new car, set up blue tooth connections of my wife's and my phones. She supported us even after we took the car home. Called us multiple times asking whether we were happy with the car. She also helped us to speed up receiving trade in and prorated warranty cancellation checks. The whole car experience with Nikki was awesome! 10/10 I would definitely recommend Nikki of Freehold Hyundai.

I usually do not go out of my way to write reviews, but feel compelled in this case because of my very positive experience with Roy Van Norton from Peak Kia, who was simply outstanding. In particular, Roy didn't try to "sell" me a car, but instead, helped me with the purchase by spending time to ask questions to understand what is important to me and matching possible options to what I need. This is very different from my experience from most other dealers, who are quick to try to push you into a lease or would be happy with anything you buy. My husband and I visited them on 3 different occasions, and each time we were greeted with absolutely no pressure and extremely friendly and helpful service by Roy who was truly concerned about ensuring what was best for me. In fact, it was Roy's suggestion to consider the Sportage that resulted in my purchase of that vehicle. This is a great fit for me and I feel like I got a very good deal overall as well. I give top ratings to all of Peak Kia with how they worked with me, their fairness and overall level of comfort with the entire purchase. I will definitely be going back.

Great Experience
Sandy

We found several vehicles my daughter was interested in on Cars.com
I spoke with Tom Diefendorf at Roseville BMW, he provided us with outstanding
Customer service and attention on the 2015 BMW she purchased. Tom and I talked on the phone a couple of times prior to meeting in person with my daughter. He was always patient, professional and polite. He emailed all the options on the vehicle of interest to me so I could review the safety features I was most interested in. He would always call me on time with follow up and was very genuine in comparison to the other dealerships I had been working with such as, Niello and Mountain View.
When I came to meet with Tom Diefendorf with my daughter, he was knowledgeable, professional, a great listener and caring. He made the transaction smooth and seamless from start to finish. Such a nice guy. Who wouldnt want to do business with him?
Tom Diefendorf continued to follow up with me after the purchase which gives me great
"peace of mind" in knowing that Tom will be there if anything is needed.
Tom was easy to work with, treated me with respect and urgency, kindness and concern.
I would highly recommend Tom Diefendorf and Roseville BMW to family & friends when
Purchasing a new or used vehicle.

Recently I tried the "Sell To A Dealer with Quick Offer" feature on cars.com to sell my 2015 Dodge Challenger RT/plus. I followed all of the instructions displayed on the site. I received only one offer but, it appeared to be a very fair offer. I decided to accept the offer. When you accept an offer from cars.com it gives you a voucher with instructions on what to bring. It also states that you have to bring the offer voucher and the required documentation (title, keys, service manuals etc.) to the bidding dealer for final inspection. All of this seems reasonable. It does say that offer is non-binding and that the offer can change based on the final inspection. All this seems very reasonable. Also, you have only 3 days from the day that you to complete the "Sell To A Dealer with Quick Offer" to have the car inspected. This was a Thursday so I had until Saturday to have the final inspection. I called the dealer to schedule an inspection and he told me I can come anytime before the 3rd day (Saturday). I asked if I could do it on Monday, which would be 5 days since I was going away on Thursday until Sunday. He said no because the rules state that it has to be completed within 3 days. So, I decided to put off my trip a little bit and take the car right into the dealer who was approximately 25 miles away from my house. When I arrived at the dealership Car2Sell in Hillside, NJ, I handed him my voucher which contains the vehicle information, the quoted offer, and dealership information. He looked at the voucher and said that he did not place the bid. He told me that he only purchases cars that are under $10,000. He told me that cars.com placed the bid and that he keeps telling them to stop sending people with cars over $10,000 to him. He refused to inspect my car or honor the voucher since he said he did place the bid. I drove back home and called customer support at cars.com and spoke to Caio. I explained what happened in great detail to Caio. Caio communicated to me that cars.com did not place the bid and that it had to have been placed by the dealer Car2Sell. I expressed that I was greatly disappointed and that I have followed all of the rules of the "Sell To A Dealer with Quick Offer" service on the cars.com website. Caio said he would call the dealer to express my dissatisfaction and then he offered me a coupon so I could post my car for sale on cars.com through the "Sell it Yourself" feature. Which is basically just a classified add that you pay for me to sell your car. At this point I expressed to Caio that this sounded like a "bait-and-switch" tactic. He agreed with me. I told him I was not looking to place a classified ad that I was expecting to use the sell to a dealer option which is advertised as quicker and potentially a lower cost. He then told me that he can not force the dealer to buy my car. I then explained to him I am not looking for him to force the dealer to agree to his bid, that I am looking for someone to honor the terms of service for the cars.com "Sell To A Dealer with Quick Offer" service. Based on what the website, cars.com, says and the electronic communications sent to me from cars.com, the dealer was supposed to perform a final inspection and then adjust his bid accordingly if warranted. None of this occurred and cars.com told me the only way to resolve this is for my to accept their coupon code to place a classified ad on their site. I turned down their generous off and explained I do not appreciate that "bait-and-switch" tactic. It turned out to be a huge waste of time with none of the two parties, cars.com or Car2Sell, taking any ownership of the issue or any liability. I am now left with both parties telling me the other party lied and that they have no liability whatsoever. Just an awful experience and if not illegal (I am not an attorney - so I am not making any claims to the legality of this), it certainly seems unethical by both parties involved.

I gotta say, I had a pretty rough experience with Cars.com. Let me tell you what happened. So, I was looking to buy a car and I found one that I really liked on their website. It was a 2006 Cadillac DTS with the VIN number 1G6KD57Y66U139771 and the stock number 702451. I called up the dealership and spoke with a woman named Denise Earl. I told her that I was interested in the car and that I had cash to buy it. She said that someone else was looking at the car, but that they weren't in town and wouldn't be able to come in until Wednesday, April 19th. She told me to come in on that day and that I could buy the car if the other person didn't show up.

So, I drove all the way from Lake County to the dealership, which took me about 2 and a half hours. When I got there, I was greeted by a salesman named Mario. He knew that I was coming and that I had cash to buy the car. But, he told me that someone else was in the process of buying the car and that I couldn't have it. I was pretty upset because I had driven all that way and had been told that I could buy the car if the other person didn't show up.

What really bothered me was that the dealership knew that I was coming on April 19th and that I had cash to buy the car. They never asked me for a deposit or told me that I needed to put down a deposit to hold the car. They also never called me to see if I was still interested in the car or if I was on my way to buy it. I feel like I was wrongly denied the opportunity to buy the car and I'm pretty disappointed with Cars.com.

Overall, I wouldn't recommend using Cars.com to buy a car. They don't seem to have their act together and they don't treat their customers very well. If you're looking to buy a car, I'd suggest going to a different dealership or using a different website.

Car shopping can be a real pain in the butt, but Cars.com makes it a little easier. One of the best things about this site is that it includes a Carfax report with each listing. This is super helpful if you're looking to buy a used car and want to know its history. It's especially useful if you're selling a car and want to prove that it has a clean history.

But let me tell you, as a private seller, I was not impressed with Cars.com. I listed my 2006 Honda Accord with a competitive price (somewhere in the mid 4 figures), and I only got one message in a whole month. And the person who messaged me never even responded! All the people who were interested in my car came from Craigslist.

And don't even get me started on the fact that Cars.com doesn't support line feeds. You know, the Enter/Return key? Yeah, that one. So even though I paid good money to list my ad, it ended up looking like a jumbled mess. Not a good look.

To make matters worse, when I called to cancel my ad (because there's no way to do it on the site), they refunded my money but never actually canceled the ad. I didn't even realize it was still up until after I sold my car. Talk about disorganized!

Overall, I think Cars.com is a decent site for buying and getting advice, but as a private seller, I wouldn't waste my money on it again.

I gotta say, I'm feeling pretty forgotten by BMW of Atlantic City. I brought my car in on October 12, 2017 for some electronic service, but it wasn't totally completed. I didn't even notice until I had already left! So I went back the next day and they messed around with it a bit, but it still wasn't fixed. I went back again two days later and waited around for hours, but no dice.

Finally, on October 31, I brought my car back to BMW. They kept it for a whopping 9 days, until November 9, 2017, and STILL didn't fix the problem. For most of those 9 days, my car was just sitting in the parking lot. I know this because I went out there once to grab something from the car, and then rode past two more times and saw it in the same spot.

Sure, they gave me a loaner car for those 9 days, but when I finally got my car back, the problem STILL wasn't totally fixed. And now, 12 days after I last brought my car to BMW (November 21, 2017), I'm feeling pretty disappointed in BMW of AC. They let me down, took my money, didn't fix what I paid for, and didn't even bother to follow up with me to make sure I was a satisfied customer. Spoiler alert: I'm not.

So now I'm left wondering: how is BMW of AC going to fix my problem? And if they can't, what is BMW going to do to make things right? I'm not holding my breath, but I sure would appreciate some answers.

So, I gotta say, my experience with cars.com was not great. I was trying to sell my car and they quoted me $3500 over the phone, but when I went in for the appraisal, the guy there tried to lowball me with an offer of only $1200. When I declined, he started talking down to me like I was some kind of idiot. He said something like "an appraisal is what people schedule when they actually want to sell a car". Like, yeah, I know that, but I'm not just gonna take whatever offer you throw at me. I told him I had other appointments later in the week with other buyers, but he just kept pushing and asking where they were. It was really frustrating and I felt like he was trying to intimidate me into taking a bad deal.

In the end, I did end up selling my car to them for $2500, which was better than $1200 but still not what I was hoping for. I'm a young woman and I can't help but feel like I was taken advantage of because of that. If I had brought a male friend or family member with me, I wonder if the guy would have been less aggressive. It's really disappointing that this kind of thing still happens in 2017.

Overall, I wouldn't recommend cars.com based on my experience. The appraisal process was a waste of time and the guy I dealt with was rude and pushy. If you're looking to sell your car, I'd suggest trying a different website or going to a dealership instead.

I recently had a terrible experience with Auto City, a dealership that promises a gas gift card in exchange for a positive review. However, this promise is nothing but a trick to benefit the dealership and you will not receive the gift card as promised. The salesman, Austin, is not trustworthy and will not follow through on anything he tells you. He and the dealership will avoid your calls at all costs and will lie to you by saying he is off, at another location, unavailable, or out sick.

During my purchase, Austin was supposed to contact Ford for the keyless entry code while doing paperwork on the sale of the vehicle. He even went as far as to get the number needed on his camera phone and promised to call the following day with the code. However, I haven't heard from him since the sale. This is a clear indication that this dealership does not follow through on promises, and even when asked to put something in writing, they will not.

I urge all buyers to BEWARE of this unscrupulous dealership that uses bait and switch tactics. They do not follow through on promises, and they will not hesitate to scam you. This dealership needs to be investigated by the Virginia Attorneys Office. I advise you not to buy from this dealership unless you enjoy being scammed!

Cars.com should eliminate this dealership as they will tarnish your reputation along with their own. It is wise to buy from a trustworthy competitor. Word of mouth can help a business, and it can also save countless others from making a mistake. Therefore, I strongly advise you not to trust or buy from this dealership!

I recently had an experience with Cars.com that left me feeling frustrated and deceived. I brought my trusty f250 two wheel drive truck into Purvis for a routine oil change and safety inspection. My vehicle has around 53,000 miles on it, so I wanted to make sure everything was in good working order.

My service tech told me it would take about two hours, which seemed reasonable. However, after waiting for over five hours, I was told that they were still working on the safety inspection. To my surprise, my tech then informed me that my wheel bearings needed to be repacked or replaced on my 4x4. I tried to explain that my truck was only two wheel drive, but he insisted that they still needed to be done and that my truck would fail the inspection if they weren't.

I was skeptical, as I had just had the 50,000 mile service at another Ford dealership 10 months ago and my wheel bearings were all good. But my tech didn't seem to listen to me and quoted me a ridiculous price of $399.00 for the repack. I declined and waited another hour and a half for my vehicle.

Feeling frustrated and suspicious, I decided to take my truck to Mineke across from Costco for a second opinion. They pulled my front wheels off, packed the bearings, and gave me a safety inspection for less than $200.00. The mechanic told me that my wheel bearings were not loose or in need of anything.

I was shocked and disappointed by my experience with Purvis. It seems like the service folks there are more interested in deceiving their customers than helping them. I would strongly suggest looking for another dealership or at least questioning what your service tech tells you. Good luck!

Cars.com is a website that I would not recommend to anyone. I recently had a bad experience with a dealer and decided to leave a review on their website. However, my review was removed without any notification. I later found out that the dealer was a "paid member" of Cars.com, which explains why my review was taken down.

The dealer in question, Executive Auto in Winchester, VA, sold me a used vehicle that had a rusted through subframe mount on both sides. This was a serious safety issue that the dealer knew about but chose to cover up. They even provided me with a fake safety inspection certificate. I was lucky to have discovered this issue before it caused any harm, but it could have been a different story if the subframe mount gave out while I was driving on the highway.

I wanted to warn other consumers about this dealer, so I left a review on Cars.com. However, my review was removed without any explanation. I contacted Cars.com and provided them with evidence of the issue, including photos and the VIN number of the car, but they told me there was nothing they could do. They suggested that I try posting the review again, which I did, but it was removed within 48 hours.

This is unacceptable behavior from Cars.com. By removing my review, they are essentially helping the dealer cover up a serious safety issue. If someone gets hurt or killed because of this, Cars.com will be an accessory to murder. I have notified the dealer and Cars.com multiple times, but they continue to act in a sleazy manner.

I would advise anyone looking for reviews on Cars.com to be cautious. You cannot trust the reviews on this website, especially if the dealer is a paid member. It is important to look at multiple sites and use your best judgment. Cars.com needs to be investigated and shut down before someone gets hurt.

So, I was able to snag a car from a private seller for a really good price. The seller had some cash and didn't want to go through the hassle of listing and selling the car. I did some research and found that even if I listed it for a low price, I could still make double what I paid for it. I decided to list it on cars.com, but unfortunately, my ad was put on fraud watch. I'm not sure if someone reported it or if the cars.com team did it themselves, but I understand that they want to be cautious these days.

I gave them a call and explained the situation. They asked me to send pictures or a scan of the title, so I took some photos with my phone and emailed them over. A few days went by with no response, so I called them up to see what was going on. They told me that they reviewed my case but couldn't tell me why, and that they made a business decision not to post my ad. It's a shame that a site that advertises itself as being for people who don't want to go through the hassle of selling their car only seems to care about the big guys with paid accounts.

But, I was still able to sell the car the next day to a dealership and make double what I paid for it. If you're looking to save money and not overpay, I would suggest looking elsewhere. This site seems to be a rip-off and a waste of time.

I gotta say, I had a pretty bad experience with Tampa Auto Showroom when I bought a used car from them back in September. The car we test drove had a really strong scent, but we figured it was just some kind of air freshener or something. But when we got in the trunk, we found a moldy floor mat that was stinking up the whole car. We told the guys at the dealership that we didn't want a car with any kind of odor, especially not cigarette smells. They said they'd clean the car and the mat, so we went ahead and bought it.

But let me tell you, the second day after we bought the car, the scent wore off and we were hit with the stench of someone who had been smoking in the car for years. It was everywhere - the carpet, the upholstery, you name it. I couldn't believe that these guys would be so dishonest as to heavily scent the car just to sell it, without telling us that it had been owned by a heavy smoker. I mean, we had already told them we didn't want a car that had been smoked in, so why would they do that to us?

I gotta say, every time I get in that car, I feel sick to my stomach from the smell. My husband has tried everything to get rid of it, but it just won't go away. I even sent a message to the dealership to tell them how disgusted I was with the car, but I never got a reply. I wouldn't recommend Tampa Auto Showroom to anyone looking to buy a car.

I gotta tell ya, folks, I had a real bad experience with this dealership. I mean, seriously, whatever you do, do NOT buy a car from them. My daughter and I bought a 2003 Volkswagon from them and they told us that the car was in tip-top shape and had never been in a wreck. Well, let me tell you, that was a load of baloney. Within six months, the car started having major problems. We took it to our mechanic and he told us that the car had definitely been in a wreck and that the underside support was missing. Can you believe that? They sold us a car that was missing a crucial piece and had been in a wreck!

So, I called up the owner of Auto Shoppe and he said they would check it out and fix what they could. But when we got the bill, it was over $1400! I called Derrick, the owner, and told him that they lied to us and sold us a faulty car. He didn't want to hear it, folks. He said they never even checked the underside of the car. Can you believe that? They didn't even bother to check the car out before they sold it to us.

Now we're stuck with a car that's undriveable and it's going to cost us more in payments and mechanic bills than it's even worth. I'm telling you, folks, save your time and your wallet. Go to a reputable dealership that won't rip you off and will be honest with you about what they're selling. Don't make the same mistake we did.

To whom it may concern: Yesterday I went on cars.com web site put in the make, model & new vehicle which was a new 1500 Chevrolet Silverado and went to the filter for the lowest price, to my amazement it brought up 2 1500 RST Chevy Silverado at $923.00 3 1500 ZR2 Chevy Silverado at $1211.00 and 1 1500 ZR2 Chevy Silverado at $1223.00. When I submitted my request to Cox Chevrolet to purchase 1 of the 1500 ZR2 for $1211.00 in cash they kept texting me asking if I have any questions about purchasing a vehicle from them? Finally, a salesman called told him what I found and wanted to pay cash for that vehicle, he said I will have my manager call you, he did. Spoke to the manager, told him about the vehicle I wanted which was the 1500 Chevy Silverado ZR2 for $1211.00. He said that is not right if you go on our web site you will see that with so much down and financing it will be $1211.00 a month. I told him I went on cars.com and the total price is $1211.00 and that is what it says. His response was well that is on cars.com. This was 10-24-2022 at around 3:17 pm phone number [protected] Cox Automotive. When I went on today 10-25-2022 at 10:45 am and 12:50 pm it still is on the web site. So, I called Cars.com spoke to a woman in technical support and she gave me this web site to lodge a complaint about this. I did but the message came back undeliverable. Called to find out was this the right website, lady I spoke too again in technical support said yes. Not sure why it cannot be delivered. So, I am lodging a complaint about both Cox Automotive and Cars.com. Hopefully justice will be served seeing has how everything has falling on deaf ears. Respectfully Maurizio Hank Marino [protected]@yahoo.com [protected]

I posted an AD on cars.com to sell my Chevy Equinox.I was shocked, dissapointed and disgusted about the fact that immediately below our AD, there was a rating for Equinox models, from reviews.

Why would you "pay" for an AD on cars.com to sell your Car, and have them put reviews of that car, right below your AD.

Now that I have your money, let me just go ahead and undermine your sale, by putting in Customer Reviews and then putting in the overall rating.

Why would they do that?

I put the same AD on Craigslist and sold the Car in less than 5 days. I also did not get 1 call from the cars.com AD. It did not surprise me. The minute I saw my AD and the reviews that followed, I was totally turned off.

I want my AD OFF their Web Site, not only because I already sold the car, but don't want to have any remnants left on that Site.

I visited WWW. CARS. COM and saw a car I was interested in. I filled out the left hand side info request which goes to the dealer. Note: this is the only site and only one car I submitted such info.

Of course, I was called by the dealer. But WWW. CARS. COM may have sold my phone number to an automated telemarketing firm which has the number [protected], which has a lot of complaints on the net. The number has a relationship with auto sales. I haven't answered the phone when the number comes up, but it doesn't stop. If it continues, I will have no choice but to change my phone number.

I read the Privacy Statement for www.cars.com and it says it will use your info and permit affiliates to use it. So if you use the site, do not fill in any info request. Call the dealer directly.