The Boots Company’s earns a 5.0-star rating from 2 reviews, showing that the majority of customers are exceptionally satisfied with purchases.
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Scam charges
I had a test and was fitted for spectacles in Oct 2008 for use with both reading and computer. on receiving the glasse I immediately said they were far too strong but agreed to use for a week. I returned and was given a second test and left the glasses with the optician. I was retested and was told that I had a hemmorhage in the right eye and would require a test at a hospital. This cannot be performed until Feb 24 09 and I require spectacles at a reasonable cost. Boots had already claimed for the glasses from the NHS which I was hoping to do and STILL CHARGED me £154 for a SPECIAL OFFER ONE PAIR FREE. The frames were heavy and NOT too my liking at all so I asked for my money back. I have heard NO MORE from the Optician since then.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful company
On 2nd September 2008 I took in a film to be processed. I used the 3 day service. A week later the photos still hadn't come back. I was told to come back again in a week, which I did, and the photos still hadn't come back. I was assured that they hadn't been lost. However, a month later when I returned to collect them and they still weren't there, I was asked to fill out a form and describe what was in the photos. I also gave the assistant at Boots a photo of my little girl to use to identify the photos they'd 'mislaid' at the lab. I was promised I would get my photo back.
6 months have now past and I wrote a letter of complaint, but only received a tatty handwritten reply with a photocopy of my photo!
I still don't have my photos.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is The Boots Company Legit?
The Boots Company earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
The Boots Company Reviews 0
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Overview of The Boots Company complaint handling
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The Boots Company Contacts
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The Boots Company phone numbers+44 345 070 8090+44 345 070 8090Click up if you have successfully reached The Boots Company by calling +44 345 070 8090 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 070 8090 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 070 8090 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 070 8090 phone numberStore & Pharmacy Enquiries+44 345 609 0055+44 345 609 0055Click up if you have successfully reached The Boots Company by calling +44 345 609 0055 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 609 0055 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 609 0055 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 609 0055 phone numberBoots.com Enquiries+44 345 125 3752+44 345 125 3752Click up if you have successfully reached The Boots Company by calling +44 345 125 3752 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 125 3752 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 125 3752 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 125 3752 phone numberBoots Opticians+44 345 603 2020+44 345 603 2020Click up if you have successfully reached The Boots Company by calling +44 345 603 2020 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 603 2020 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 603 2020 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 603 2020 phone numberContact Lens Reward Scheme Membership+44 345 124 4545+44 345 124 4545Click up if you have successfully reached The Boots Company by calling +44 345 124 4545 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 124 4545 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 124 4545 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 124 4545 phone numberBoots Advantage Card Enquiries+44 345 121 9040+44 345 121 9040Click up if you have successfully reached The Boots Company by calling +44 345 121 9040 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 121 9040 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 121 9040 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 121 9040 phone numberOnline Pharmacy Services
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The Boots Company emailsboots.customercare_team@boots.co.uk100%Confidence score: 100%Support
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The Boots Company addressThird Floor Page House, 40 East Street, Epsom, Surrey, United Kingdom
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The Boots Company social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 12, 2025 - View all The Boots Company contacts
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Not a complained I was annoyed when I received 2 boxes instead of three I thot it was automatic when you ordered two I usually get the three for the price of the two