The Boots Company’s earns a 5.0-star rating from 2 reviews, showing that the majority of customers are exceptionally satisfied with purchases.
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Scam charges
I had a test and was fitted for spectacles in Oct 2008 for use with both reading and computer. on receiving the glasse I immediately said they were far too strong but agreed to use for a week. I returned and was given a second test and left the glasses with the optician. I was retested and was told that I had a hemmorhage in the right eye and would require a test at a hospital. This cannot be performed until Feb 24 09 and I require spectacles at a reasonable cost. Boots had already claimed for the glasses from the NHS which I was hoping to do and STILL CHARGED me £154 for a SPECIAL OFFER ONE PAIR FREE. The frames were heavy and NOT too my liking at all so I asked for my money back. I have heard NO MORE from the Optician since then.
The complaint has been investigated and resolved to the customer’s satisfaction.
Awful company
On 2nd September 2008 I took in a film to be processed. I used the 3 day service. A week later the photos still hadn't come back. I was told to come back again in a week, which I did, and the photos still hadn't come back. I was assured that they hadn't been lost. However, a month later when I returned to collect them and they still weren't there, I was asked to fill out a form and describe what was in the photos. I also gave the assistant at Boots a photo of my little girl to use to identify the photos they'd 'mislaid' at the lab. I was promised I would get my photo back.
6 months have now past and I wrote a letter of complaint, but only received a tatty handwritten reply with a photocopy of my photo!
I still don't have my photos.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is The Boots Company Legit?
The Boots Company earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Boots Company. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The Boots Company resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Boots.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Boots.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Boots.com you are considering visiting, which is associated with The Boots Company, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with The Boots Company is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
The Boots Company as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for The Boots Company have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
The Boots Company website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Boots.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from The Boots Company.
The Boots Company Reviews 0
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Overview of The Boots Company complaint handling
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The Boots Company Contacts
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The Boots Company phone numbers+44 345 070 8090+44 345 070 8090Click up if you have successfully reached The Boots Company by calling +44 345 070 8090 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 070 8090 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 070 8090 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 070 8090 phone numberStore & Pharmacy Enquiries+44 345 609 0055+44 345 609 0055Click up if you have successfully reached The Boots Company by calling +44 345 609 0055 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 609 0055 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 609 0055 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 609 0055 phone numberBoots.com Enquiries+44 345 125 3752+44 345 125 3752Click up if you have successfully reached The Boots Company by calling +44 345 125 3752 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 125 3752 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 125 3752 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 125 3752 phone numberBoots Opticians+44 345 603 2020+44 345 603 2020Click up if you have successfully reached The Boots Company by calling +44 345 603 2020 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 603 2020 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 603 2020 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 603 2020 phone numberContact Lens Reward Scheme Membership+44 345 124 4545+44 345 124 4545Click up if you have successfully reached The Boots Company by calling +44 345 124 4545 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 124 4545 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 124 4545 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 124 4545 phone numberBoots Advantage Card Enquiries+44 345 121 9040+44 345 121 9040Click up if you have successfully reached The Boots Company by calling +44 345 121 9040 phone number 0 0 users reported that they have successfully reached The Boots Company by calling +44 345 121 9040 phone number Click down if you have unsuccessfully reached The Boots Company by calling +44 345 121 9040 phone number 0 0 users reported that they have UNsuccessfully reached The Boots Company by calling +44 345 121 9040 phone numberOnline Pharmacy Services
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The Boots Company emailsboots.customercare_team@boots.co.uk100%Confidence score: 100%Support
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The Boots Company addressThird Floor Page House, 40 East Street, Epsom, Surrey, United Kingdom
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The Boots Company social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 12, 2025 - View all The Boots Company contacts
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Not a complained I was annoyed when I received 2 boxes instead of three I thot it was automatic when you ordered two I usually get the three for the price of the two