Snapfish
Reviews and Complaints

I used Snapfish for the first time this last week, needed the book before Xmas, but I was way behind. I got it to Snapfish late Friday Dec. 18, and they had it back to me by the 22nd in a wonderful book that I was sure would not turn out well. The did a WONDERFUL job with excellant service and I would highly recommend them to anyone. I will be using them in the future for more projects.

I tried several times to down load pictures to make a card with another online card maker. I was very frustrated and was about to give up because it was getting so close to the holiday I wanted to send cards for. I searched for another company and found snapfish. Didn't have any problems down loading pictures or finding things on the site. I got just what I wanted and a coupon code too. The cards even came a day before I was expecting them.

As a potential customer considering Snapfish, I must share my disappointment after reading numerous reviews. It seems that many customers have faced issues with the quality of prints, delayed deliveries, and poor customer service. The recurring theme of washed-out prints, incorrect orders, and unresponsive support raises concerns about the overall reliability of Snapfish. Given the negative feedback and lack of resolution for various issues, it appears that Snapfish may not be the ideal choice for those seeking a seamless and satisfactory printing experience.

I have always been happy with snapifish but this week they went above and beyond! I made a book for myself and 7 friends. When I got it I discovered a couple of problems. I called their customer service line and talked to Cindy - she told me how to fix the problems and issued a credit for new books. Problem solved painlessly and they have a happy customer for life!

I ordered a pint glass with a custom design. I ABSOLUTELY LOVED IT! The print is so clear and the glass is very thick and very high quality, clearly difficult to break. Honestly, it's one of the best gifts I've ever given. They created it within 2 days an shipped it. I got tracked 24 delivery so it arrived on the next day. Very very happy with the service, would definitely use it again!

Snapfish makes it easy to store your photos online. Uploading photos is really quite easy, and sharing your albums is also just as easy. I've made over 20 albums since 2007 to share with families of students; in a way, my (the school's) Snapfish account has a running history of the school for which I work. I have also ordered prints from Snapfish, and the photos come as I requested them, on time and without any issues along the way.

I am surprised by the negative reviews on this site. I bought holiday cards from them a couple of times and they were all amazing. The photo printing looks very clear. They do cost more than Costco, but I was able to use the 75% off coupon found online, which brings the price down by a lot. I decided to go with Costco this year and Costco was a lot cheaper in price and quality. The pictures are not as clear. Snapfish also allows MANY options to customize the photo to which Costco does not. Definitely should give SNAPFISH a chance. Try making a card and see on how much customizations and card types you can do. There is so much more to choose from than other stores. I am just bummed out seeing the bad reviews on here when I bought from them a couple of times already and they all have been great!

I put together a 140 page photobook and ordered 3 copies -- at a cost of over $400 for the group of 3. When the books arrived, I realized that I had made a mistake -- some of the text boxes had a colored background that obscured the photos that the text box overlapped. This was clearly my own mistake -- I should have noticed it when I reviewed the book before finalizing my order (just as Snapfish tells its customers). I texted with customer service and asked for a chance to redo the books because I did not realized that some of the text boxes had colored backgrounds. After escalating my request to a higher level of review, I was informed that I could reorder the entire set of 3 books (and keep the original discount that I had gotten on the books). I only had to pay for new shipping (a total of $21 for all three books). I corrected the mistake and got the new books promptly. I am a very happy customer indeed.

Ordered canvas print with 6 photos. When they arrived on or about 10.29.24, 3 of the 6 photos had what looked like a piece of black tape across the top covering part of the photo. Customer service rep Emmanuel indicated that a full refund .. $325.18 would be given for the 7 ordered as neither the review of the order on the website prior to order placement indicated a photo resolution issue nor did the tech creating the order reach out . I have placed numerous calls and sent emails without response regarding where is my refund as was promised?

I needed to order some printed photos to put in frames for holiday gifts. I was looking at a couple of different online photo printing companies, and decided on Snapfish because they had a great promo code. I had never used Snapfish, but thought I would give them a try. That was a HUGE mistake! I place my online order for 7 printed photos on December 15,2015. I entered my coupon code and it worked. I used the expedited 2-day shipping option, which of course was an additional charge, to the tune of $10.48. I received an email on December 16th that contained my UPS tracking number, (which by the way didn't work on UPS.com for 2 days). The email stated that I would receive my photos on December 18th. Today is December 18th. The photos weren't delivered to day. I went back into my email and tried the tracking link for UPS one more time. Lo and behold, it worked this time. Unfortunately, when I was taken to the UPS website, it showed that my photos, instead of being delivered to me in GA today, had just left Fishersville, VA and aren't scheduled to arrive until Monday, December 21st. There is no phone number listed for customer service. You have to either wait in a long queue to online "chat" with an agent or you can send an email and wait 24 hours or more for a response. I clicked on the live chat link and there were almost 400 customers in the queue. I waited way too long in the queue and finally a chat agent came on the screen. I proceeded to tell her what happened and I asked that the additional $10.48 that I paid for expedited shipping be refunded. The agent was rude and kept reciting their 2-day shipping policy to me. I told her that my email said I would receive my photos by today. We went back and forth for a while. I asked to speak to a supervisor. She told me she was sorry and that my order had shipped according to policy, which it hadn't. I told her that it didn't ship according to their policy, I wanted to speak to a supervisor and I wanted a refund for the extra that I paid. She told me to call back after I receive my order. I asked, "What's the point in that?" I also told her that I would like for someone to properly handle my issue right now. She finally gave me the phone number and the call center hours. I also told her that I didn't understand why the customer service phone number wasn't listed in the first place and that I didn't appreciate her trying to blow me off. I told her that I have worked in the customer service industry and I didn't appreciate her rudeness. I also told her Thank you for not helping me with this issue and I just sat and waited. Then, she said she was sorry about the inconvenience and asked if there was anything else she could help me with. I said, " It sure doesn't sound that way, and other than refunding me the extra money I paid, No." She finally said she would issue a refund for the 2 day shipping and it will take 3-5 days to see it back on my card. We will see if that happens. Not holding my breath at this point. You might want to think twice about doing business with a company that doesn't publish it's customer service phone number.

I used Snapfish for years to develop film and print my photos. Then they stopped developing film. Then they started deleting my photos. I asked how I could export my remaining photos to google photos and they said I would have to download each picture separately. Strongly advise avoiding Snapfish. Here's my experience with their online support:

Noel: Hi, my name is Noel. How may I help you?
RB: I'd like to export my snapfish photos to google photos. You guys have lost/deleted many of my older photos and I'd like to preserve the remaining ones at a more reliable web site. Is there a way I can do this?
Noel: Hi Randall, How are you, welcome to live chat. Also thank you for the query about getting the photos transferred. I am here to help.
Noel: Yes there is an option.
Noel: To do this, you need to download the images.
Noel: Allow me to explain about those lost pictures. Here is the explanation: We already made an update on the site, from the old or classic site to the new site now, during the update, our engineers have this so called incompatibility setting feature turned on, this was created to enhance performance and upgrade on the sites interface which then resulted to some photos, projects not working.
Noel: Some photos and/or projects are affected by the incompatibility setting that causes to a corrupted file, some got lost and some retained. This was still a work in progress now, our engineers are still doing their best to fix and find the photos lost.
RB: Yeah, well, I don't have much confidence in your "engineers" since they seem to have lost many of my photos. So, I ask again, how do I export my remaining snapfish photos to google photos?
Noel: But as for for those corrupted photos it is already lost from the system.
Noel: You have all the right to be upset, I understand that, who would not right. Well, you need to download one by one. Go to your photos and click the image, on the top there is the download option.
RB: I didn't corrupt them. You did. Please answer the question about how I can export to google photos.
Noel: I already did answer, onset, check above.
Noel: Sorry I never mentioned that you are the one who corrupted the photos. You miss to understand. Sorry.
RB: Seriously, that's the best you can do? Download photos one at a time? Wow!
Noel: Hmmm with all humility, I am very sorry that this is the program of your choice but it seem to have failed all your expectations. For now that is the only way to download them. One at a time.
RB: I plan to publish this conversation online. Snapfish has violated all its obligations and should be relegated to the garbage dump of failed websites.
Noel: What obligations are you talking about Randall so I may be able to answer you.
Noel: Snapfish just like any other companies out there have issues that is still a work in progress, it is not perfect but we have so many customers, just like your self. |You have been with the company for a long time so I am sure that for so many years now, Snapfish was working well for you.
Noel: I beg to disagree your comment for so many reasons. Yet I still understand your frustrations. It is your right. Please know this, regarding the photos lost, know this now that you already know that snapfish is not a storage site, you can put pictures on it but not forever. With regards to the download of the pictures one by one, well, it is our process, just like any other sites, if you do not agree, then with our policies then you always have the right to choose different options.
RB: The obligation to save my photos. No, Snapfish has not been working well for me, as you chose to delete my photos over time. If you are not a "storage site" you should alert customers to that fact and let them know that you will will be deleting their photos as you see fit. I will definitely be be choosing different options in the future.
Noel: Let me correct your statement, we have NOT notified our customers regarding the deleting of the photos because we are not deleting them. It is an overrated statement. We have NOTIFIED our customers that we will be updating the site. Based on my explanation above. We sent an email blast about this and that pictures may be affected so you need to have a backup storage.
RB: So just to be clear, Snapfish customers need to have a backup site because you are arbitrarily deleting their photos.
Noel: To be clear enough, Snapfish is not a storage site alone. Never have been. It is your obligation to save a copy of your picture or back up them just in case. Exercise prudence for your own benefit. It is your life pictures so save it or print a copy rather than just storing them to a site you are not familiar with their procedures.
Noel: Snapfish is a system to make beautiful books and prints, etc, not for storage.
RB: Wow! I will definitely publish this on the web. Bottom line: don't trust Snapfish with your pictures.
Noel: And again we are not randomly deleting your photos.
Noel: You do what you want to do Randall. Business still goes on.

Ordered once back in April from Snapfish. It is now November and I have a charge for $47.52 that I discovered because of PayPal but it was taken out of my bank account. I contacted Snapfish customer service to have the charge removed. At first I was told that my transaction ID from PayPal wasn't tracing back to any order. They couldn't find it in their system at all, then they told me it was a temporary hold for a purchase (that again, I never made) and that the money was refunded to my account. The charge showed up on my bank account activity on Monday November 27. The original pe ding charge was done on November 24. I contacted customer service while the charge was still pending on November 25. I am trying to resolve the issue through PayPal and hope there is some way I can block this company

No, my issue has not been resolved. I ordered 6 postcards to be made on 14/09/23 and sent the photos. I have paid for them but all I received was a sample of a postcard and a catalogue for Christmas cards. Then order number is: Order #: [protected]. The ticket number for this issue is: 8042027.

Where are my post cards? I can re send the photos if necessary. Please resolve

just under 4 weeks ago I used the "Introduce a friend", checked the website on how to do this via my account. No dropdown box with introduce a friend appeared. Used the online chat, they checked with technical support and although this offer was being advertised, including how to do this, it was not built into the application.

My friend wanted the prints, as she wanted them ASAP, she had to create her own account. Now yes, great, you have a new customer, but you have lost me. I pointed this out, but, oh yes, we'll get back to you.

Guess why I'm contacting you? Do you think they got back to me? Been using you since 2017.

Just thought I'd waste my time to see if you are going to give me some kind of recognition/recompense as had been stated for introducing someone?

Order #[protected]

Hello
Thank you for my recent photo order.

I’ve always used the company as my first choice and particularly like the college which I can, as a teacher, display. When I received my other order after Christmas, I was quite disappointed as many of the images had been cropped from the top. However, this time, I positioned every single photograph in the frame on the site before finally submitting and there were still a great many substantial prints. This has never happened in the past although I’ve always used the same camera, so that’s not the problem.

One of my students also asked me last week why his image wasn’t on the collage and I now notice that several have been left off. If we can’t solve this, I’ll be looking at another company in the future.
Sincerely
Lorna Milton

I ordered my Christmas pictures (regular, no special orders) I was to receive them Feb. 1, 2023. I tracked them to a facility in Carrollton, TX with a UPS number. I have checked with both the post office and UPS and they both tell me the tracking number is not theirs. UPS #M1010901ZS1356848 arrived in Carrollton, TX 1/21/2023 Activity Departure scan enroute to USPS

I have tried contacting Snapfish by phone or by chat with no one answering the phone and the chat being disconnected. Please Help! Thank you.

After spending days and hours creating my vacation book, Snapfish destroyed my work. The problems started the week between Christmas and New Years Day. Texts were scattered, photos missing, wide band on bottom blocked the work space — and more. I'm not a new customer to Snapfish, having created 8+ books in the past. After this experience, I'm done. I created the same content on Shutterfly, with a superior experience, editing tools and beautiful results. It appears that Snapfish's server has a narrow bandwidth for handling large customers on the site at one time. I spoke to two individuals in Customer service over a period of two hours. The woman on the chat didn't seem to understand English and read scripted comments that had little to do with my issue. I called the 1-800 Customer Service and spoke with the second woman. She suggested that I close out the project and return another day. I returned two days later, only to see a new version of my "destroyed" book. Two days after that I returned to see still a new problem, I made the decision then to switch book companies and send a note to Snapfish. I received no reply to my email nor to the annotated screen shot detailing the issue (copied below). I'm finished with Snapfish.

I received the wrong chirstmas cards on December 10th and was given the run around when trying to get my correct ones, I was told I would have them for the 21st and then discovered there was a "glitch" when placing the replacement order. So I ended up not getting them until 12-29. This is unacceptable. They should have been able to overnight them to me but they told me they don't do that.

I ordered a Christmas calendar on 6th Dec 2022 with order number [protected]. Received email confirmation that order was dispatched on 11th Dec2022 with date of delivery approx 16th Dec 2022.

From 20th Dec 2022 I reached out to Snap Fish customer service (online) 7 times as each time the online agent advised that their supervisor would email me with hours. When this did not occur I would engage with them again and kept getting the same response.

Each time they committed that a supervisor would email and nothing. Received ticket numbers and advice that I could get my order re printed.

My concern is not the value but more so that their customer service line did not delivery in their agreed timelines or give me the sense of helping me at all.

My package got dropped off to the incorrect house and there has been minimal effort to offer a refund or replace the product I am quite disappointed have been waiting over a week to get a solution to which there has been none.

My order number was [protected]

I have attached proof that it would be escalated to a Manger but have not heard anything further

Dec. 16 , 2022 when i place the order , when i order my cards that is only $ 42.20 . Then , when i check my online banking , they charge my bank account $ 138.88 ! i am freaking so mad ! they [censored]ing scam me ! they lied to me. When i try to phone call them , always answering machine. Whey i try to online live chat to the customer service employee , they also lie to me. The $ 138.88 is a very expensive charge just for the 60 pcs. Cards.

I was contacted by someone claiming to be Heather Stanton from Snapfish to interview me over Skype chat for a graphic designer job with Snapfish. I completed the interview and was sent a job offer. While fact-checking the information I had about Snapfish, I got in contact with Heather Stanton who said she was aware of someone offering this job using her identity and that it was a scam.

On October 26th I finished my work of a Photo book and I received it on November the 1st. The book had 75% of the pages wrong! I spent over 30 minutes with a representative on the phone, even sent them four photos of the incorrect pages. He finally returned from speaking to his supervisor to admit

the errors that were made. He also suggested that I should reorder the book and he would give me a 50% discount on the cost of the order, but I would also have to pay for shipping. I would not agree and then he offered me a replacement book but I had to pay for the shipping charges! Ridiculous that a company asks customers and a customer of over two decades to pay for their mistakes!

Order number...[protected]/Canvas print...Tha quality of the print was of a poor standard. This was a gift for my elderly sister, but regretably she wont be able to apprecaite it as the print is very hazy...Can this be rectified with a new canvas print?

Dear Sirs

I am extremely disappointed with my order [protected].

I purchased a personalised phone case as a Mothers' Day gift. I spent a while perfecting the layout and making sure all of the photos and words fit nicely onto the template (please see attached).

However, upon receiving my order and opening it this morning I am extremely disappointed to find that the text that I so carefully positioned is obstructed by the lightning port cut away. As this is a Mothers' Day gift I will now have to give her this substandard product because it is too late to make another.

This is the second time I have been unhappy with a product from your company as a couple of years ago I recieved a damaged photo book, again for my mother.

It is with regret that I will not be using your company again.

Regards

Rachel

Received my calendar today however I am disappointed because the photos are all dark.
Why has this happened when the photos I used were not, most of them were taken on a bright sunny day.

In the passed I used Trueprint and never had any problems with the quality of the calendar or the prints. However, I was informed the Snapfish had taken over Trueprint but was assured the service and quality would be the same.
Can it please be printed again at your cost?

I await your reply.

The picture was not true to colour of photo, very disappointed and can't give as an Christmas gift, if the photo wasn't good enough to copy why didn't you say so instead of printing something unsuitable, my cardigan is ment to be red but you printed it orange and it looks as if we have had a spray tan that's gone wrong what can you do to sort this please I'd be very grateful to have it sorted before Christmas if possible my order number is [protected], thank you in advance