Snapfish’s earns a 4.4-star rating from 490 reviews, showing that the majority of photo printing service users are very satisfied with their printed products.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
poor prints and poor customer service
Hi, I have been using snapfish for almost a year now and up until January this year they have been very good. -Good quality and reliable. However in January I ordered some prints with a coupon code for 1p prints. At first they overcharged me and then refunded me the difference which was fair enough but when I did receive the photos, they were very bad quality so I complained to them and they told me to send the photos back which I did around the end of January. Since then they have either just ignored me or sent me the usual email telling me that it is being investigated i.e balh blah blah. I had enoug last week so I told them to refund my money and close my account. They have now closed my account and are telling me that they have no records of the transactions. -I do have this in my bank statements. I just cant believe the cheek of them. I just wanted to warn everybody about them -they were very good before and now all they seem to be good for is nothing.
This has been going on since january and I had enough so i asked them for a refund and to close my account. They asked me for my card details so they could do the refund but then they sent me an email saying they managed to close the account and then told me they couldn't do the refund cos they had no records of the payment even though I still have all the emails. I cant believe how ridiculous and lousy they can be. I have recommended so many people -and they even gave me extra bonus rewards for doing so and now I feel so ashamed. I will contact everyone I asked to join and tell them how bad they are now.
Has anybody else had these problems with them or is it just me?
unauthorized charges!
This is under investigation at this time. However I feel I should let people know of the scam that is going on with the Snapfish Co. I think they let you believe they are a legitimate photo co. Anyway. I checked my bank card statement and observed that I had charges that I did not make. Many within the last month from Snapfish. I have not dealt with thi...
Read full review of Snapfish and 4 commentsfraud and cheating!
We received a Shrek 3 DVD for Christmas of 2007. There was an "Instant Win" game piece attached to the DVD. Upon opening the game piece, we noticed we had won 25- 4"x6" photo prints. When we went to the website (www.snapfish.com/shrekprints) provided to redeem our prize, we received a screen indicating that the site was shut down until January 17, 2008 do to fraud. I have been trying several times per day to redeem the game piece since January 17th but all I keep getting is that the site is very busy do to the holidays. The holidays are over so why are receiving this message and what type of scam is this company pulling? I am frustrated and angered and will be boycotting this company until such times my complaint has been satisfied.
I have also filed a formal complaint with the Better Business Bureau, Hewlett Packrd, and [redacted]s!
The complaint has been investigated and resolved to the customer’s satisfaction.
tried to claim my 25 prints 4x6 and nothing came up. Is this the scam of the picture takers or what? If this is not what it shows to be then where is hewlett-packert denieing being part of this scam.
Whats up with this faulse shrek instant win drama they say ive won 25 4"x 6 photo prints by hp? Snapfish well there a bounch of fraudes im really upset.
bad sale
I brought a shrek dvd and it said I won some free picture prints but once I went on line it said the prize alredy been claimed. I would like to know how you win something and cant claim it.
I purchased Shrek 3 and tried to redeem my prize of 25 4x6 photo prints. I received only fraud and scam messages. I was not able to redeem my prize.
why would these people put the chance to win games on these movies! all it is, is a big fat scame to get people to by that movie, get online like me and it turns out to be some scam.
Hello,
I am very sorry for the trouble you experienced. I am the Worldwide Customer Support Manager for Snapfish and I will be glad to issue you 25 free prints since this code does not seem to be working. Please send me your Snapfish account email address and I will issue these credits to your account directly.
Thanks, Otto
Otto Imken
Worldwide Customer Service Manager
Snapfish Division, Hewlett-Packard
tel: +[protected]
e-mail: otto.imken@hp.com
shipping deception!
I too wish I had read the complaints on this website before patronizing snapfish. I ordered a photo ornament on december 11, after confirming on the snapfish website that I would receive it in time for christmas. I was pleased to get an email on december 17 stating that it had shipped. When I hadn't received it by christmas eve, I emailed customer support and received an email that seemed to ignore then fact that christmas is a "time is of the essence" kind of date, blamed the delay on the post office and stated that it left their hands on the 17th. Sort of like - "we know it's frustrating, but it's the post office's fault, not ours - - let us know how it turns out. "
Well I was suspicious because the us post office usually has its stuff together. And why didn't snapfish give me a usps track and confirm code? So when I got the package on december 28th, I saw that there was a usps track and confirm code right on the front of the envelope. So I want to the post office website and entered it. Now, the usps website won't tell you when the package with electronic postage was shipped - - snapfish said dec 17 - - but it will tell you when the shipping label was printed - - december 20th. So... Unless the us post office is conspiring to ruin snapfish's reputation, it appears that snapfish has lied to me.
I have emailed the customer service rep to give this company a chance to explain itself, but based on the other complaints on this website, I doubt they'll be able to. I understand that quality can sometimes be and issue and that from time to time a mistake can be made - - but this goes to the ethics of a company. You either have them or you don't. I still leave room for the fact that this could be an isolated instance, but based on the other comments here, I don't think i'll ever use snapfish again.
I am just too busy: I spent half an hour finding where I could place an order on Sunday.
Can't find...
Thinking that I missed the deadline.
On Monday, your email extended the Oprah freebook deadline.
I spent the whole morning trying to just find the place that says "PLACE THE ORDER."
I explained so to your live-agents.
You smart live-telephone agents (3 of them and I already waited averagely one hour each)always made me wait to check my account (after I waited, then POP, the link which I have read 100 times and still canNOT find where to place the order popped up.
I tried Monday evening going through the steps-- There were NO LIVE Agents in thek evening-- and still fail (I emailed and it was like a catch-20, also no-return within 24 hours as indicated.)
So spent Tuesday morning, the whole morning, asking your live-telephone agents... Why would I still do that?
"Tuesday morning's wait is longer and the agents were NOT ANY MORE HELPFUL THAN the day before.
Last night I tried again and went through the routine of reading your hel-link then doing it step by step... I STILL COULD NOT FIND "PLACE THE ORDER."
This morning I found your belated email; please just read your email...[Here is Snapfish agents's email:
"Hi Catherine,
"Thank you for writing to us.
We certainly regret any inconvenience.
As per our records you have a free credit for FREE PHOTO BOOK. To use this credit please place an order for standard 20 page 8 x 11 custom cover photo book.This credit expires on 11/22/2008.
You can place an order now and the credit will automatically apply for your customer cover photo book and you need pay shipping charge.
Snapfish is committed to your satisfaction, and we make every effort to meet your expectations.
Please let us know if we can be of any further assistance."]
Do you see if you are more helpful than any of the previous Snapfish agents?
I decided that I give up receiving Oprah's free photo album from you because I think that free gift is costing me too much, already.
For the Complaints Readers: I have used mail- order since years ago and have quite a lot of experiences with mail-orders and customer-helps...
when my father's day gift didn't arrive on time - I went to see if snapfish had any complaints. As with this customer, I see that I had a similar situation. I ordered with enough time to for my gift to arrive by father's day...they said it shipped on the 9th - would taske 3-5 business days - still not here on the 14th - hence not here on the 15th-father's day. I called snapfish - do they outsourse to India? that alone always angers me...Final outcome - no explanation why I hadn't received my order - got a credit for 20 free prints. They should hgive you a tracking number!
fraudulent charge!
I downloaded my pictures to Snapfish.com and they were "supposedly" shipped on 12/5/07. I waited for a couple of weeks and no pictures and nothing on the website other than they charged my credit card! Called on 12/26/07 and had to wait at least 10min while the customer no-service person said it would be shipped out immediately and they had my pictures. The website showed they were shipped out 12/27/07 and I still haven't received them. Nothing on my personal website showing the pictures... They were supposed to be shipped out for overnight delivery since they never shipped them in the first place. Where are the pictures?
Last time I ever use this company... so beware!
I was about to order 30 mini-photobooks from Snapfish, using their 50% off code that they emailed me ("50% off all photobooks for the next four days, " etc.) After getting my photos into the online templates, I found out during checkout that there would be an almost $50 charge for shipping and handling! Yes...that is FIFTY BUCKS! Needless to say, I didn't press the "send order" button...they can keep their 50 percent...I'll take my business somewhere else.
My experience with Snapfish has been superb, this Dec. (2007) being the first time I used them. I created and ordered several "everday" photo books - they were lovely and shipped within a day or 2 of ordering. Then I ordered photo ornaments, also quite timely and lovely products...I am creating a leather photo album but haven't ordered it yet as I am still proofreading my captions, etc. I wonder how many poor experiences have occurred. I couldn't have been happier with my experience and will use them again and again and again. (Unless I have a poor Customer No-Service exerience if SnapFish were to err.)
I agree. I have just had a similar problem with Snapfish. I placed an Order on Dec 11 for a Christmas ornament. the website showed that it shipped on the 17th and met the deadlines to arrive in time for Christmas. When it wasn't here by Christmas Eve, I send an email and they promised it had left their hands on the 17th and blamed the post office.
I received the ornament on the 28th and saw that there was a US Postal Service track and confirm code on the envelope, so I went to the USPS website to check and see when it was shipped. Well, you can't tell exactly when it was shipped from that, but I was able to tell that it DID NOT ship on the 17th like they said -- because the label wasn't even printed until the 20th!
Unless the post office is wrong, Snapfish lied to me. And I don't patronize a company with such low ethical standards. BEWARE!
scam and cheating!
To redeem your free prize visit / www.snapfish.com/shrekprints but when you do it. It said you need to buy them. Enter you winning code. but you can not.
Beware of this scam!
The complaint has been investigated and resolved to the customer’s satisfaction.
Very irritated it said I won something and my kids were excited and then you cant even find the website that is printed on the front. This is fraud and they should be ashamed.. My kids were disapointed. I will report them to the BBB, you all should too.
they said that you actually won something but when you go to the website it just goes to their other menu, where you purchace things and there is no place to put in the coupon number nothing...this is nothing but a scam! why even waste your time putting this on the movie covers when you cant even keep your word! so irratated!
I think you all are the ones with the fraud I bought this movie for my son on his birthday nov 21 07 he was happy he got it and then he was really happy that he thought he won something but the site told him to check back after jan 17 08 due to fraud claims. no site just for stickers claims very heart broken boy and very angry mom. Please do the right thing and at least give him his prize. Please make this little person a believer.
So snapfish dosen't work I went to there web-site. There wasn't anyplace to put in the code but when I looked on the back paper it says to go to www.snapfish.com/shrekstickers. NOT www.snapfish.com/sherkprints Whats really sad is that lots of people got these on there movies and it dosen't even work
no customer service!
Let me start by saying that I wish I would have seen the complaints on this website prior to ordering from Snapfish. The story is the same: We ordered a hefty purchase from HP's Snapfish, an online-based photo printing store - our wedding photos for family. We ordered on December 10th, admittedly late, but we were reassured by the timelines and other verbage on their website. Order now and receive by Christmas! 1-2 day processing!
Our expected ship date for our main order was Dec. 13th. We did receive a smaller version of our photo book in a separate order, and were very pleased with the result. So of course, we checked online to see when the larger versions would be arriving - by Dec. 15th, the status still said processing, with an expected ship date of Dec. 13th.
Of course, we emailed the support (after not being able to find answers online, or a telephone number to call) and they did not get back to us. In 48 hours (which is their stated maximum), they did get back, apologizing for the "holiday delay" but stated that our books HAD been shipped. No, they hadn't.
After not hearing back to our response, we searched online for a phone number - boy oh boy did they hide it. For anyone who needs it, go to www.snapfish.com/contact --- a page that is NEVER linked to from the main Snapfish or any page. The person on the phone said they had no way to contact the processing center to find the status of our purchase. No phone number. Just email. We would have to wait 48 hours to hear back.
Well, it is now the 20th, 10 business days later, and after hearing that my friend is getting her Shutterfly order tomorrow (after ordering it only a few days ago), I decided to call. I was on the phone for 20 minutes, but miraculously, they found a database that they could search to see the status of our order! (note sarcasm, please) Still in binding. Won't be mailed until tomorrow. You do the math - mailed tomorrow, that means it won't arrive before Christmas! Now, we won't be in town, so I wanted them to change the shipping address -- they can't do it! But, they were happy to offer a meager discount, or if they come in and we don't like them, we can send them back for a full refund. Uh, no. The full refund if we don't like the product is an option no matter when they arrive. That is not sufficient support.
The customer service person then was terribly rude when I started questioning their policies, so I promptly hung up.
In sum - do NOT use Snapfish. They are unprofessional, clearly cannot handle demand, do not update their information, falsely advertise deadlines they know they can't make, and do not offer any help when questions are asked. Terrible company - we will NEVER use it again.
After I did my order Dec 12 2009 I saw some complaints online while searching for a customer service number on Dec 17 2009. I figured they were sour grapes. They've gotta have a lot of customers, sometimes companies screw up so you're bound to hear complaints. Well, I'm in the middle of a big crisis with Snapfish.
I ordered four calendars, four mugs and a mouse pad, Dec 12 2009. It said on the site that if I ordered it that day I could get it before Christmas and they had supposedly shipped my calendars out Dec 14 and estimated delivery date was Dec 16. Well, didn't get them on that day. I went on the site to check my order on the 17th and there was no estimated ship date. Dec 17th I called FEDEX and was told that "Information sent to shipper"...or something like that, only meant the label had been printed. That same dayI called the Snapfish call center, the guy I talked to was an idiot, never mind the accent and language barrier. I've dealt with India call centers before and this guy was so hard to understand. I will take in delight calling the Tracphone customer service center from now on. I work in a call center where people call and yell at us all almost all day and I understand how it can be.
I'm very understanding with customer service lines, but this guy was just a ###. He took all my info and then said "How is your Holiday Celebration going?" I said to him "It would be better if my gifts had arrived". Way to open yourself up dude, you just don't do that. I would have said "How can I help you?" You are there to give me information, not to be my friend! Anyway...he said "Allow one more day". Which is fine.
I'm expecting my mugs and mouse pad to arrive Monday. *fingers crossed* Whatever, I expected them to come later because of the time frames on the site. However, the calendar order which supposedly was shipped on Dec 14 still hasn't arrived. Upon further investigation my original calendar order is supposedly in a FEDEX facility the area so it should be arriving soon. Hopefully before Christmas! They have started a second calendar order for me, for free. So I guess I'll be getting free duplicate calendars!
If I don't get this order before Christmas I'm going to have to ship Christmas Presents because I intend to deliver them in person to my family three hours away. We're heading there on Wednesday Dec 23. I would hate to have to spend extra money to get these calendars to my family. Normally a present can wait but a calendar!
I will never use Snapfish ever again.
I'll NEVER buy from Snapfish again, EVER, and I'm letting all of my friends, family, & any anyone else who'll listen know too! I ordered 2 books BEFORE Thanksgiving. Here it is December 19th & still no books! Am I mad, oh you bet & I let them know. When I called (Bombay) she said that she guarantees the books will be delivered on Monday. How the heck can she guarantee that unless she hand delivers them to my doorstep? They don't even have a way of tracking the books. The website states that it takes 3-5 business days, not WEEKS, to print a book. Also, my last book that I ordered came via UPS, not USPS as she stated these would come. I told her that I found it VERY ODD that an order placed prior to Thanksgiving could not make it here in time for Christmas & from that reasoning, all orders placed to Snapfish after mine didn't even make it out their door. I asked how they produced any Christmas cards for anyone this season if they were so backlogged already before Thanksgiving. Sorry, not buying that excuse. I doubt very much that my books will make it here on Monday, so thanks Snapfish, my 78 year old mother & 83 year old mother in law won't get their grandchildren's Christmas gifts. Way to go! A word of business advice to them, in these rotten economic times, you should do all you can Snapfish to make sure you get your orders out in a more timely manner. I'm taking my business elsewhere!
Snapfish Sucks! Since my initial order a few years ago, they moved their call center to India (Great, More Jobs in India)! Had I of known before I spent all of my time loading photos, I would have never done business with them.
I got no service at all from the customer no-service in India -- get your photos somewhere else, as you will get better service and quality
Well I did get to see my new grand baby once now I cant get back into snapfish.When I click on their goodie it says something about url.Where can you phone them?
I had a similar situation with Snapfish - I ordered 6 photo ornaments in NOVEMBER, and received an email a few days before Christmas apologizing for the delay, but that they would arrive before Christmas. I did receive them 2 days before Christmas, but I ordered 6 and only received 5! I sent an email that was completely ignored, then yesterday (January 6th) sent another one requesting again to refund me for the missing ornament. Their response? "Please note that your ornament order may be shipped in different packages and there is every possibility that, packages posted at the same time may arrive at different time intervals. So, we request you to wait for two more business days for your other package to reach you. If at all you didn't receive, please do reply this email for an immediate replacement or refund." You've got to be kidding me. I've waited since November for them to arrive, and one was missing (they were all the same - why would they ship one separately?). If I do receive it now, what the hell am I going to do with a Christmas ornament in January? I sent yet another message back asking for my money back for the missing ornament immediately. I think they are hoping I'll drop it since we're not talking about a lot of money, and if they make me jump through enough hoops maybe I'll forget about it. I will NEVER order anything from Snapfish again - thank goodness it wasn't an expensive order in the first place!
Thank you for posting this, without it I wold not have found the phone number. We had 2 different photo books made and sent out. One arrived in time the other is still not there despite having shipped on the 13th! thanks to your providing this link they are supposedly making and overnighting another one free of charge. I will believe it when I see it but would still be in email limbo without your post. I did get a wonderful person on the phone though, but that is just luck.
I will say I have had very good product and service from them in the past but they clearly really overextended themselves this season with timings and the expanded offerings. The one book that did arrive in time was such a HUGE hit though it was worth it. I just wouldn't do it with any kind of deadline again.
UPDATE: they gave us a random 33% discount on the full order, refunded to the credit card without my prompting, hours after getting off the phone with them but guess what!? They are STILL in processing.
didn't receive order, no response from customer service
I ordered photo gifts from snapfish on nov 26th, figuring that would give me plenty of time for them to arrive for christmas. Well, it's dec 17th, I haven't received my order yet, and even though the customer support page promises 1 day response time, it's been five days since i've contacted them, and I haven't gotten a response yet. Their lack of phone number is really making me mad.
Just an update: I filled in a form on their web site with some harsher language, and I finally got a response from them. They did end up sending me my photo gifts order, but it was shoddy. It looked like a kids crafts project: bubbles in the mug, and white glaze spilled over the photo area on the ceramic snowflake.
I have ordered photos from them last weekend. Should be with me within 1-3 days as they promised. However, nothing coming yet! I think they are rubbish!
I agree. Ordered enlargements from them that I have never gotten. On contacting the customer service was told to keep waiting. I am not a ### it does not take a month for the mail to move. Have supposedly been given a refund on my credit card, however, it is not showing. Am alerting my state attorney and better business bureau.
program deleted after downloading snapfish!
I thought that the snapfish program sounded great... Upload your photos to snapfish and they will also be downloaded into your picture files... Well no it didn't happen that way. Once I downloaded the snapfish program I was no longer able to download my digital photos directly to my files... I've sent many many emails for assistance with no answers from snapfish.
My photos have been hijacked and the "deal" with snapfish is not a deal... Beware and don't download this program to your computer.
Here's how to download the photos from Snapfish to your computer without paying for them.
On SnapFish, view a slideshow of the photos you want to download. It doesn't matter which photo of the slideshow you have enlarged when you do the following, as long as you know the title of the photo(s) you want to download. View the page's source (View: Source, in Internet Explorer). In the source, search for the title of the photo you want to download. Look for the first URL that appears above the photo's title, it should start with ""http://images1b.snapfish.com/". Copy and paste the entire URL into your web browser and hit enter. If you did it right, the image will appear by itself and you can right click it and save it to your computer.
What the? Apparently, they allow their uses to upload and share photos, but the do not allow *even the owner* of these images to download them without paying for them!
Check this out:
1. Take photos with digital camera
2. Upload to Snapfish
3. Click 'Download Hi-Res'
4. Pay $.50 for the first photo and $.05 for each with a maximum of 50 photos per 'download'.
What? Obviously, never use Snapfish for anything, they will sell you your own files! If you uploaded 256 photos, it would cost you $14.75 for the 250, and .75 for the remaining 6, a total of $15.50 to download the files you own.
It owuld make sense for them to charge if they processed your film, but come on, if you upload, you shouldn't have to pay to download!
Bad business, avoid!
Read before you download! You CAN upload your pics to SnapFish from your PC, OR you can download the software (what you did) and upload your camera directly to SnapFish. Just remove the software and you'll be fine.
poor service!
Every year, I make a photo book for my daughter, and we view it as a family the night of her birthday. I've made at least four books with Snapfish and have been satisfied in the past. But this time, I ordered my book almost a month in advance. It is now five days before the big day, and after two weeks of e-mailing back and forth with customer service, I have finally reached someone competent enough to tell me my order did not "upload properly." Apparently "engineering has been contacted." My book will be out in "two to three days," according to the e-mail I received. I am demanding free expedited shipping, in hopes that it will get here when needed. They appear to be ignoring this request! I can't find a number to talk to a real person, which would be quite helpful in this situation!
Just found out from Snapfish that all the photos I have posted on there for the past 8 years are gone. They were "lost" in the migration! Pictures of my daddy, newborn grandbabies, etc. Please dont use snapfish whatever you do...They make me sick. Their response...Sorry our migration software isn't working properly and we cannot recover those pictures for You.
I was charged $14.95 for the past seven months without my consent.
Want to redeem my free 25 4x6 photos on this order, but it will not let me.
I used MotionBox for years with no problem. When Snapfish took over MotionBox, I paid for Snapfish and ported over my videos as directed. Most work fine, but four videos will neither play nor download. I've been waiting for customer service help for five months. I don't even get an email saying "We can't help." Since I used Snapfish as a backup and lost files when my computer failed, I now have nothing to show for months and months of work. Constant requests for help from Snapfish go nowhere. I'm told in the online chat "The problem has been sent to Engineering, " but I get nothing in email regarding the status of my problem. This company is incompetent, unprofessional, and uncaring. They must have a lot of money since they don't seem to care about keeping their customers. (Signed: Disgusted FORMER Customer)
Their customer service is horrible. I just tried to download photos from my account to my computer, was told there was an error, and that I wouldn't be charged. I was charged. When I called, the rep I got on the phone wouldn't listen to me. He kept telling me that the order went through. I kept telling him that I got an error message and never downloaded the pictures. He told me that's not possible. We'll see if they refund my money. I've been a loyal customer for years but I will no longer be using them.
I am sharing a letter I wrote to Helen Vaid, General Manager, Snapfish. I am completely disgusted with some of the worst customer service I have had, and that is saying alot these days. Their so-called 11o% Customer Satisfaction Guarantee is a complete joke.
Dear Ms. Vaid:
I'm writing to you to register my dissatisfaction with the the abominable phone wait lines and unreliable email customer support from Snapfish.
As I write this, I have been on hold waiting for a customer service rep to pick up the phone for 23 minutes. It was the same the first time I tried to call several days ago. Writing for online customer help yielded the same frustrating lack of assistance with an Indian rep that wrote back once and never wrote back again. This is my 5th attempt in over a week to receive ANY assistance with an unacceptable photo book I received. I ordered the photo book as a wedding guest book and what was sent to me contains dark photos that in no way resemble the bright originals I was using. Now I am stuck with this badly printed book and apparently no possibility of any assistance from Snapfish to correct the problem they caused. Although I had originally considered having Snapfish also print our wedding photos, based on the quality control and customer service problems at Snapfish I will never use your service again.
Although your site claims to offer 110% Satisfaction, you have created a customer who is 110% unhappy and perfectly willing warn off other potential customers.
Sincerely,
(name withheld)
I just canceled my order with them, they are horribly slow as far as delivery and I asked for credit - not worth bothering with if you ask me! I would rather get my prints/mugs/Christmas Photos Cards through a reliable source that has a decent turnaround time...Snapfish stink!
I tried to order the free photobook as seen on Oprah. I went through the steps to place the order, and it said that the credit will be applied at checkout...well, it wasnt! I was charged 39.00 for what was supposed to be a free product. I tried calling customer service immediately after, only to be disconnected literally 20 times throughout the day. Furthermore, I decided to send an email through their website and it wouldnt process. First, it said it must be less than 240 characters, which it was only about 100. After 5 attempts, i decided to just leave that area blank. Then it says i must add comments. So I simply say "call me immediately". Still would not process.
Ultimately, i have received the poorest customer service ever. Which all over their site they have posted that they are commited to the best customer service and satisfaction guarantee...what a joke.
Save yourself the trouble, and go to shutterfly.com...i usually do my orders from them and never have any problems, plus they have way better products and selection.
Agree with everyone on here. In the past I've ordered with Snapfish and they were great...but since that was years ago I believe it was before they changed their customer service and sent everything overseas. I recently placed a LARGE order for almost $200 and it never arrived. I had to basically scream and yell and pitch a fit before they would even agree to resend the order and then the order they resent was damaged, had incorrect formatting, and half the photos were cropped in half. Yet another exasperating call to customer service went nowhere. They said I had to return the photos I had received and "wait for a refund"...yeah right! After repeated explanation that i was not willing to accept that they finally said they'd "send my case to tier 2 support"...could not transfer me, give me any contact info for tier 2, or provide me with a name. They even had the gall to give me a fake name. I will never ever use snapfish again and I am spreading the word to the internet to stop soliciting this company that clearly is only concerned about making a profit at the expense of the time and frustration and money of customers who were loyal for years.
WARNING: DO NOT ORDER FROM THIS COMOPANY! THIS COMPANY SHOULD BE SHUT DOWN. trY CALLING CUSTIOMER SERVICE - i HAD TO CALL THEM 4 TIMES BEFORE I GIOT SOMEBODY I COULD EVEN PARTIALLY UNDERSTAND. THEY PUT ALL KINDS OF EXTRA CHARGES ON MY CREDIT CARD & WHEN I CALLED, ALL THEY SAID "OH WELL, SORRY FOR THE INCONVENIENCE.
I AM MARRIED TO A PERSON FROM ANOTHER COUNTRY SO YOU WON'T FIND ANYBODY MORE UNDERSTANDING OF LANGUAGE SITUATIONS. BUT - THESE PEOPLE DON'T GET IT. THEY CHARGED SO MUCH THAT IT PUT ME OVER MY CREDIT LIMIT!
WE REALLY NEED TO STOP DOING BUSINESS WITH COMPANIES THAT HAVE CALL CENTERS IN OTHER COUNTRIES! IT'S NOT THE POOR WORKERS FAULT - IT'S THE GREED US COMPANIES & THIR CEO'S & OFFICERS THAT WANT TO PUT MORE IN THEIR POCKETS.
lost pictures, poor customer service!
Snapfish sent me someone else's pictures and they were double exposed with someone else's pictures. In some pictures of these strangers that I don't know, there is my daughter infused into the background of the other pictures that don't belong to me. I sent them a letter informing them of the problem and I mailed them back the pictures. I also spoke to a rep on the phone who told me that it was a "technical error". Today, I received in the mail what I thought would be my pictures, but instead were the WRONG pictures AGAIN of the other family along with my original complaint letter to Snapfish. They taped a note on the package that read " Double Exposed: Film ran through camera twice before processing"... I am so furious! So there answer to THEIR mistake is that I DOUBLE EXPOSED MY OWN FILM BEFORE PROCESSING!? I don't even know the people in the pictures that they sent me! THEY made the mistake in the processing of my film, this is very clear and this is what they're supposed to be EXPERTS at doing?... And to handle this situation as poorly as they have, is what infuriates me. They could care less that they've lost my film. They have had no concern for my situation. This was very special film of my daughters 17th birthday and I trusted this company to handle their job professionally. They made a mistake by double exposing my film with someone else's and they're not even trying to rectify the problem. SO, there is another family out there somewhere who probably has my pictures, or double exposures like I do. Again, Snapfish could care less. They sent me back the wrong pictures with a note basically blaming me for the double exposure... CUSTOMERS BEWARE! If you have "special" film to be developed, it's not wise to trust SNAPFISH because they really don't care!
Snapfish is horrible. They have lost hundreds of my photos over the past ten years. I went to make a memory book and each album over years has photos that have been turned in to grey boxes. Snapfish has not even tried to help, just sent a flippant "sorry nothing we can do" . Their customer service, business practices, site and technology are all horrible and they have lost precious memories of my family.
I don't have a big complaint. On my last order there are six pictures on which the top (mostly the head of a person) was cut off. Is there anyway you can redo the pictures. I am not sure what number of the pictures you need. I will try to send you the following to see if that is what is needed for you to redo them.
The pictures are: 100 4868
4927
4940
4947
4974
4976
Looking forward to your response.
Sincerely,
Trudi Farkas
shipping scam!
I hope no one is trying to get the Christmas photo cards from Snapfish. I started 12/10 and thought, yes thought I had plenty of time because I was going to use the 2nd day shipping. It is 12/19 and I still don't have them. After emailing the customer service, or lack of, I find out they sent them regular mail. And after I demanded my money back, I was refunded a big $4 for the difference in shipping.
I just can't seem to get "Charlie" to understand getting your Christmas cards as this late makes the total order useless. I have asked for a refund 3 times, but all I get is that they should be delivered in 5-7 days. So, maybe I should have made my message: "Thanks to Snapfish, hope you HAD a nice Christmas"?
I would have never ordered these cards had there not been a 2nd day option for shipping... I am not wondering, was that just a scam to get people to spend their money for something that will come so late you can't even use it?
I ordered 2 identical Snapfish books for Christmas presents. I received 2 books. One was an identical book that was exactly what I wanted. It's name is "My Favorite Caroline"
The other was a book has a title of "Tour of Spain 2023'. I didn't not order nor do I want this book.
I want an identical book named "My Favorite Caroline" sent to me.
I am still waiting for this order. Usually the prints are delivered quickly so could you look into what has happened to this order
Patricia Perfect
Ordered 9/7/2023
[protected]
This i's the first time i've used snap fish and will certainly be the last... I ordered some photos but I am extremely unhappy due to half of them having my daughters head cropped off them! It's rediculous! I would like a full refund please and I certainly won't be using you again and will tell my friends and family to go elsewhere too!
I ordered a photo album for my husband's 60th birthday party. The photos in the album and the reprints have a yellowish tint. I printed out a photo on my copier and it wasn't yellow like what your company printed out.
I have used your company to print several other photo albums for my niece's
bridal shower and the albums came out great!
We ordered some photo of you and they have come back terrible with head missing off half car they are not like what we sent in computer they are under my mums name Celia Scott 14 moorland cresent staincross if you can look into this please as we have had some before and they were great thank you
hello i found it difficault to do shoping in snapfish especially when it come to upload photo i fount it difficault so i want to have a procedure from you
Really glad I found this site. I ordered Christmas presents from snapfish that arrived way later than estimated. I printed a picture of the present for Christmas day since I didn't have the gift. I didn't even check if it was mailed in a different manner but regardless I was more than unhappy with the snapfish's shipping estimate and actual shipping time. I thought it was a fluke with Christmas time but now that I've read these compliants I am not placing any orders with snapfish until the shrekprints issue is resolved- the website says Jan 17th or later. After I order receive my free prints I want to evaluate the quality before I give them any more orders.
I have had a very similar problem with my photo ornaments order...advertised as 50% off! Then they are dumfounded as to why the demand was so high, and now they can't get their act together to get people their products on time!
The Constumer Service reps are incompetent and nothing gets DONE UNLESS YOU DEMAND IT... ### - i thought that was what my $200 paid for!
Let's get the word out! Snapfish promises services they can't deliever... this company is a fraud!
Snapfish Reviews 0
If you represent Snapfish, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Snapfish
Customers can access Snapfish services through their website, where they can manage their digital photo collections, edit images, and place orders for printed products. The platform provides a selection of design templates and tools that enable users to customize their photo projects to their liking.
In addition to personalized products, Snapfish offers standard photo printing in various sizes. Users can opt for either home delivery or pick-up at affiliated retail locations, depending on their preference and the urgency of their order.
The company also runs periodic promotions and discounts, which are typically shared with customers via email or through their website. Snapfish provides customer support to assist with order inquiries, technical issues, and to provide guidance on how to use their services effectively.
Snapfish aims to cater to a wide range of customers, from individuals looking to preserve personal memories to those seeking custom gifts for friends and family. The service is designed to be user-friendly, accommodating both novice and experienced users in creating their personalized photo products.
Here is a guide on how to file a complaint or review about Snapfish on ComplaintsBoard.com:
1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Snapfish in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Snapfish, including key areas to mention, any transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting.
8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint or review about Snapfish on ComplaintsBoard.com.
Overview of Snapfish complaint handling
-
Snapfish Contacts
-
Snapfish phone numbers+1 (800) 558-8224+1 (800) 558-8224Click up if you have successfully reached Snapfish by calling +1 (800) 558-8224 phone number 0 0 users reported that they have successfully reached Snapfish by calling +1 (800) 558-8224 phone number Click down if you have unsuccessfully reached Snapfish by calling +1 (800) 558-8224 phone number 2 2 users reported that they have UNsuccessfully reached Snapfish by calling +1 (800) 558-8224 phone number+1 (800) 634-4500+1 (800) 634-4500Click up if you have successfully reached Snapfish by calling +1 (800) 634-4500 phone number 13 13 users reported that they have successfully reached Snapfish by calling +1 (800) 634-4500 phone number Click down if you have unsuccessfully reached Snapfish by calling +1 (800) 634-4500 phone number 21 21 users reported that they have UNsuccessfully reached Snapfish by calling +1 (800) 634-4500 phone number
-
Snapfish emailssupport@snapfish.com.au100%Confidence score: 100%Supportsupport@snapfish.com100%Confidence score: 100%Support
-
Snapfish address303 Second Street, South Tower, Suite 500, San Francisco, California, 94107, United States
-
Snapfish social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 08, 2024
Most discussed Snapfish complaints
shipping scam!Recent comments about Snapfish company
Photo album
Printerpix
61 reviews
SouthTree
10 reviews
Portrait Innovations
172 reviews
Mom365 / Our365
19 reviews
Glamour Shots Licensing
44 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Hello,
I have order 15 prints thru snapfish expecting the BEST photo quality, but after seeing the photos i came to conclussion a road side photo studio can do a better job than Snapfish.
photo quality is too poor & most Sucking issue is few photos there head got cut, what the ### i will do with photos with out my head?
Please dont advitise if you dont know how to take prints & waste of our time & money.
I think i did a mistake sending invitation to friends to join in snapfish & i need to recompose a mail saying its just a waste of money & time
Purchase order no : [protected]-02p
Date : 23-09-08