The Cheesecake Factory’s earns a 1.1-star rating from 281 reviews, showing that the majority of diners are dissatisfied with meals and service.
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service price
The terrible service we received at friendly center Greensboro NC . Oct 30 2019 at 130 pm We had a waiver that was very nice took our order and went down hill from there. Our order never came and we had to ask others after us came out . We had to ask to be. Told kitchen was in mess. When our food came it was chicken taquiton and side salad onion soup and side salad and MASH POTATO and STEAMED SPINACH which was cold i sent it back my family ate their food still no food when I did get it I no longer wanted the food and the even offered to not charge me so I could take it home are u kidding me ? Then manager never came out and you all had the nerve to charge up for remainer of food 30.00 I will here go back there and believe me I will post everywhere I can how terrible the whole experience was . berthaSmith
product and service both
I have been to Cheesecake Factory in dubai mall and it was my anniversary which I believe it's the worst experience in my life. The food was cold . The French fries was soft and soggy and not at all crunchy.
The chicken which they servers was oily .
The main problem was the waiter who dint know how the food taste . We told our taste that we don't like sour food and he made is order all dishes which were sour.
The manager was not courteous and mannered.
They don't care about quality and just wait for money which is way to high.
Very bad experience.I am so disappointed and disgusted with such a service . I wish I have never gone to this restaurant.
overcharged my credit card
I have been overcharged - Check # 0201a Rec:180. My bill came up $49.61. I payed using a $25.00 gift card and that balance on my credit card. The balance due after the giftcard was $24.61. I tipped 15% on $49.61 which is $7.44. Total amount that should of been charged is $32.05. My credit card was charged $57.05. That is $25.00 extra. Please credit back my credit card the $25.00 that was not authorized. Thank you.
fish and chips
I was so excited that we finally got a Cheesecake Factory but I hadn't eaten the food here only the cheesecake until a few days ago. We went after my nephews graduation and my food was inedible. My sister and I both ordered the fish and chips and they were awful. I have tasted better frozen fish sticks. Just really disappointing. I wish I had read the...
Read full review of The Cheesecake Factoryfood service
My server by the name of Maria S (Va location) made a very unsettling remark regarding how fast and how much food I ate, saying "Oh, you really cleaned your plate" and started laughing, I am struggling with my weight did not find that comment pleasant, funny neither appropriate. She then said, "the food was so good, make you want to slap your grandmother", both of my grandparents are no longer on this earth, that comment made me feel uneasy and sad as I started to think about my grandparents. Maria completely ruined my experience at the Cheesecake Factory. I was eating with a guest, Maria took my bankcard and charged my guest food on my bankcard after she already separated the checks, she was not paying attention being so busy laughing and making inappropriate comments nd acting very jittery. My experience there was horrible, I will not be back there ever!
food cold
After selecting this restaurant for my grandson's 15 th birthday I did not expect to pay $100+ for cold food! We waited a long time not only for the appetizer but also for our meals. Once they came everything but one meal was cold. Our server was not happy. That we were not going to eat the food! The plates were hot food cold. The solution was to heat the...
Read full review of The Cheesecake FactoryI was supposed to receive a gift card over 2 weeks ago and have not received it
i came in to the restaurant for a pick up, the staff did not give me all of the items i paid for. I contacted the manager and he assured me that, a gift card would b sent out to at minimum cover the cost of the food that was not in the bag, 2 weeks later i contacted him again as i had not received the gift card after he said it would only be a few days. He apologized and said he would send one out right away, it has now been another 2 weeks, totaling over 1 month since i actually placed the order, im quite dissapointed that something so simple could cause me to not want to eat at your restaurant since i very much enjoy your food, but i refuse to eat there until this issue has been settled, all i would like is to have my initial refund given to me and that would at least make me consider your restaurant in the future
slice of cheesecake
I frequent the Cheesecake Factory in Nashville Tennessee (Green Hills Mall) often. I have noticed the $2.50 price increase for apps hour in the past 4 years not to mention the extra $2.00 plus for the Slices of Cheesecake. What's gotten worse is that portion sizes are smaller especially in the cheesecake slices. The slices are a fourth of the size from 10...
Read full review of The Cheesecake Factorythe chicken madeira
First, I absolutely love the cheesecake factory. I went to the first cheesecake factory about 40 years ago in chicago. I hate mushrooms and when my daughter's chicken madeira was put in front of her I almost died seeing all the mushrooms. She insisted that I take a bite and of course I declined with the mushrooms going on. She said to me, "oh for god sake...
Read full review of The Cheesecake Factoryprice
A coworker/friend went to eat for her birthday.. We do the keto diet so we decided to share a bunless burger. Extra cheese. And avocodo on the side.. No fries.. And egg on top.. A side of brussel sprouts and two green teas... Somehow on gods green earth our bill was $52.00. I questioned the bill with the manager and he stated we would of been better off getting 2 burgers.. Somehow we got charged 24.00 for one burger.. That's pure robbery! And because they gave us extra avocodo which by the way was not extra at all.. Never again will I eat here.. Walhburgers next time for sure! U guys robbed us blind.. Well done
I am complaining about the cooking of the food.
Hello, I took my friend to the Cheesecake Factory yesterday because she was having a bad month but going there just make it worst for her. I ordered the turkey club with fries no salt well done. My fries had salt on them. Minor problem then my friend ordered the Mac and cheese burger medium. It was rare so she sent it back and almost a 1/2 later the next...
Read full review of The Cheesecake Factorytables are dirty and sticky.
It has been disappointing visiting the Cheesecake Factory in Wayne recently. We visited the restaurant on 09/22/2019. We were three but seated at a booth with a big round table. The table had bread crumbs from the previous diners I guess and very sticky. When I raised this issue with the waiter, he brought the staff right away. But the staff came with a...
Read full review of The Cheesecake Factorylouisiana pasta
I visited the cheesecake factory on September 23 for my birthday with family and friends. I ordered the pastor. But did not end up eating It because it was planned. I requested a sauce from another pasta. I ended up putting it on there and taking the pasta home I did not end up eating the pasta because it taste it oily and it was pretty gross. I contacted...
Read full review of The Cheesecake Factorycajun jambalaya pasta and french fries
My Cajun Jambalaya Pasta was a big glob of stuck together spaghetti. It didn't even separate. Had like only three small shrimp in it. My wife had a sandwich with fries and the fries were barely cooked and cold. No crispness what so ever. It was our first visit ever to The Cheesecake Factory and unfortunately it will be our last. With so many individually...
Read full review of The Cheesecake Factorymy food I order
Me and my fried came to the cheesefactory to enjoy my birthday, i ordered the factory Combination steak and shrimp scrimp, I had started to eat my mashed potatoes and shrimp scampi and then felt really lite headed, i asked the waiter what was in my plate so spicy he said he didn't know and walk away from the he didn't act to concern about it I told the young lady in the front and she said I'm sorry, they should have call a manager over to the table, I was not happy at all, Thank you My Name is cheryl woods [protected]
service
My name isNadine Freeman
On Sunday, 8th September 2019, I was seated at Cheesecake Factory approx 4:02pm. It was four in party, we ordered Calamari for starters. It was delivered to table partially undercook, we sent it back to try again. We placed our entree orders approx 4:15pm. It's now 5:05pm and we finally get our food and it was cold (grill salmon) for 2 of 4, grill chicken was also delivered cold for 3 of 4. The 4 of 4 order a cold chicken salad sandwich and theirs was good. We had two send back 3 of 4 plates. It may have been our server not picking up sooner and it sat to long. I love Cheesecake Factory and it was very disappointing to receive totally bad service.
lunch/ dinner
Shopping day at the freehold mall with my daughter and friends Stopped in around 4 pm to get lunch /dinner.
Loaded potatoes bites
Chicken carbonara
Basel posts with chicken
And tuna poke bowl
Well tuna and loaded potatoes were delicious
The 2 pasta dishes were horrible
Spaghetti and Pena posts were hard as a rock. Not cooked enough
Couldn't tell waiter because once he gave our food he never came back u till my daughter who ate the poke bowl was finished
This was our first time having something other then delicious cheesecake
Very disappointed
calamari
Ordered Calamari and returned it twice. The cook doesn't know how to cook it. Well over cooked.it was terrible only can taste the breading not the Calamari. I can't belive they took it away and brought it back the same way over cooked. They didn't charge us but it sure spoiled our outing that day.
Marie Squaglia
1954 30th Ave.
San Francisco Ca. 94116
service and pricing
RE: Dining 7/31/19 Dear Cheesecake Factory, I am writing in regards to my visit to your restaurant yesterday afternoon. I visit your restaurant almost every time I am in the Seattle area. Yesterday I was traveling with a work colleague and her two kids. I wanted to treat to a cocktail but was unable to find any prices on the menu. We had been traveling...
Read full review of The Cheesecake Factorylunch
My husband & I went for lunch on 7/19/2019. We ordered our lunch & requested water & some bread while waiting for our lunch to arrive. All the tables were served these items after being seated after us. Water did finally arrive & we requested bread again.Bread never did arrive. After 30 minutes our lunch arrived, other tables were served before. My husband...
Read full review of The Cheesecake FactoryThe Cheesecake Factory Reviews 0
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About The Cheesecake Factory
The Cheesecake Factory is known for its extensive menu, which features over 250 dishes, ranging from appetizers and salads to pasta, seafood, and steak. The restaurant also offers a range of vegetarian and gluten-free options, ensuring that there is something for everyone.
One of the most popular items on the menu is, of course, the cheesecake. The Cheesecake Factory offers over 30 different flavors of cheesecake, including classic flavors like New York-style and strawberry, as well as more unique options like Oreo Dream Extreme and Toasted Marshmallow S'mores Galore.
In addition to its delicious food, The Cheesecake Factory is also known for its elegant and inviting atmosphere. The restaurant's decor is inspired by classic European architecture, with high ceilings, ornate columns, and beautiful chandeliers. The ambiance is warm and welcoming, making it the perfect place for a romantic dinner, a family celebration, or a night out with friends.
Overall, The Cheesecake Factory is a beloved restaurant chain that has earned a reputation for its delicious food, extensive menu, and elegant atmosphere. Whether you're in the mood for a hearty meal or a sweet treat, The Cheesecake Factory is sure to satisfy.
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The Cheesecake Factory Contacts
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The Cheesecake Factory phone numbers+1 (855) 820-9994+1 (855) 820-9994Click up if you have successfully reached The Cheesecake Factory by calling +1 (855) 820-9994 phone number 0 0 users reported that they have successfully reached The Cheesecake Factory by calling +1 (855) 820-9994 phone number Click down if you have unsuccessfully reached The Cheesecake Factory by calling +1 (855) 820-9994 phone number 0 0 users reported that they have UNsuccessfully reached The Cheesecake Factory by calling +1 (855) 820-9994 phone number
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The Cheesecake Factory emailscheesecakefactorygiftcardsupport@cashstar.com100%Confidence score: 100%Support
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The Cheesecake Factory address26901 Malibu Hills Road, Calabasas Hills (California), New York, 91301, United States
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