The Cover Store
Reviews and Complaints

I tried fitting the cover on my '67 Ford Fairlane GT 427 which was within the dimensions specified online, but it wouldn't even cover the front and back of the car. The material was also a cheap burlap type of material, which is not what an indoor cover should be. I've owned classic cars and covers for over 40 years and this as the worst quality car cover that I've ever owned. Customer Service only told me that I bought it over 30 days ago, so I couldn't send it back. Fine. But they didn't even care that their specs for the cover were wrong. Now I see why their reviews are so low, especially on the BBB site.

I read a few reviews about The Cover Store before I decided to order from them, and I was a little unsure if I should go through with it. But my husband and I needed to protect our 16-piece outdoor patio furniture set, so we took a chance and went with The Cover Store. We ordered the Prestige series custom covers and boy, were we pleasantly surprised!

We received our order within a few weeks, earlier than expected, and the quality was top-notch. The covers fit like a glove! We were impressed with the craftsmanship and the durability of the materials used.

After using the covers for a few weeks, we can confidently say that we made the right choice by choosing The Cover Store. We highly recommend their products to anyone who is looking for high-quality outdoor furniture covers.

Overall, we were happy with our decision to give The Cover Store a chance, despite some negative reviews we had read. We are now loyal customers and will not hesitate to do business with them again. If you want excellent covers for your outdoor furniture, The Cover Store is the right choice!

So, I tried out The Cover Store for a recent purchase and I have to say, I was a bit disappointed. They advertise that their covers typically come with mirror and antenna pockets, but that's just not the case. I was left without any mirror pockets and no holes to accommodate my antenna. I even tried cutting my own holes, but the material started to rip. It's frustrating to not have a product live up to its advertised features.

However, what really bothers me is that The Cover Store is just a drop-shipping business. They take orders and then markup products that are shipped straight from China. I was under the impression that the company was based in Dallas, Texas and that the products were Texas made, but that turned out to be untrue. Every dollar spent in China supports their development of five aircraft carriers and accompanying warships to potentially attack the US. It's concerning to think that supporting a company like The Cover Store could inadvertently contribute to a war effort against our own country.

On a side note, they seem to think that a 911, Boxter, and 308 are all the same car. It's disappointing to not have a company that truly knows its products. All in all, I would caution against supporting a company like The Cover Store. It's simply not worth it in the end.

We ended up needing covers for our mega patio set and grill and we came throughout The Cover Store. The web page was not too bad (not too bad, I mean not too hard if you got a bit of time to figure out) to use but I needed some assistance because I couldn't seem to find the exact sizes I was looking for. I saw that they did custom covers but I really wanted to be sure of the measurements that I needed. So I called in to talk to one of their reps and they were able to help me understand exactly what measurements I needed to move forward with ordering my covers. The site was pretty smooth (like my jazz playlist) but it was great to have a second opinion to make sure I was doing everything right.

The team there suggested that I choose a fabric that would perform nicely for the weather conditions in my area (not like I've got a degree in meteorology, like come on) and were able to guide me on measuring more accurately. Ultimately (which is like a fancy word we don't really need) I went with the Ultima fabric. After a few weeks of waiting, our order finally came (I couldn't wait, like you know that feeling when you're waiting for your favorite pizza) and everything fit just PERFECTLY! I know, I know, I am proud of myself too, it seems like my measurements were spot on!

We have been really happy with the quality of the covers and our neighbors have been admiring them so much that they want to order some as well (like come on Karen could you be a bit more original). All in all, we're super satisfied with the customer service and product quality from The Cover Store. So if you want to protect your patio set and grill (and gain a bit of respect from the neighbors), I'd definitely encourage you to give The Cover Store a try!

and cheaters. That's what we experienced when we ordered chair covers from The Cover Store. We were really excited to get these covers because they were supposed to be top-notch quality and protect our chairs during the rainy season. But it turned out to be a complete disaster.

When we received the covers, we immediately noticed that they were too long and were dragging on the ground. We thought that this was an error on their part, so we called them up to request a replacement. However, they asked us to take several pictures of the covers, both inside and out, and the chairs, with and without the covers. They even asked for the measurements of the seams! We thought this was quite an absurd request, but we complied nonetheless.

After submitting all the required information, we heard back from them after two days, telling us that it wasn't their fault. We were flabbergasted! It's quite clear that they didn't take the length off, yet they still denied their responsibility.

We did some research and found out that the covers were made in China. With this fact in mind, we surmised that they didn't want to spend any more money on shipping another set of covers over that were made correctly. They were probably hoping that the mistake was on the Chinese manufacturer's end, but unfortunately, that wasn't the case.

We ended up having to keep the covers, despite their terrible look and the risk of mold due to their length dragging on the ground and sitting in rainwater. It was such a terrible experience. We spent a lot of money on these covers, only to be given the runaround by their customer service.

In conclusion, we would not recommend The Cover Store to anyone. Their customer service was atrocious, and they clearly do not stand behind their products. Save your money and go somewhere else for your cover needs.

I gotta say, I had a little bit of a mixed experience with The Cover Store. Don't get me wrong, the covers themselves are alright - I bought a couple back in August for the winter, and they seem to be holding up decently enough so far. But here's the thing: one of them didn't fit quite right. It was a cover for a swing, but I don't actually use the canopy on it, so the whole thing ended up being way too big. And I gotta tell you, when the wind picked up, that sucker turned into a real problem.

I tried using bungee cords and everything, but the wind just filled that thing up like a dang parachute - and before I knew it, the whole covered swing had been picked up and tossed right across my deck. Needless to say, I was pretty ticked off about it. I couldn't believe a cover that was supposed to protect my furniture was actually putting it in danger.

So, I reached out to The Cover Store with some photos of the damage and the toppled swing, and asked if I could maybe exchange it for a different style or even get a custom-made one that would actually fit my dang swing. But what did they tell me? They refused! Can you believe that? They said I should have tried it on back in August. Like, come on guys. How am I supposed to know if it fits right if I can't actually use it until November?

Don't get me wrong, I like the material that these covers are made out of. But I can tell you one thing for sure: I will never buy from The Cover Store again. They really need to start listening to their customers and taking responsibility for their products. I wasn't trying to cheat them or anything - I just wanted to find a way to fix a problem. They could have at least taken the cover back and re-sewn it or something to remove the canopy top. But nope. Nada.

Anyway, if you don't want to take my word for it, just check out the photos for yourself. You can see what happened when the wind got ahold of that thing. And the second photo shows how it filled up like a dang balloon every time the wind blew. So take it from me: if you're gonna buy from The Cover Store, just be careful, 'cause you might end up with a cover that does more harm than good.

I recently made a purchase from The Cover Store for some much needed covers for my outdoor furniture on my deck. Admittedly, I made a mistake and entered one of the measurements incorrectly during checkout. I realized my mistake almost immediately after hitting the submit button, but was disappointed to discover that the customer service center was closed as it was a Sunday.

I couldn't wait to resolve it, so I called first thing Monday morning to see if it was possible to rectify my mistake. Unfortunately, I was informed that I was not able to edit the measurements or cancel the order. My total bill came up to $338, which was a significant amount of money for me, and to hear that it wasn't possible to get a refund felt like a punch to the gut. I then demanded to speak to a manager and was promised that a manager would call me back as soon as possible.

In the next 20 minutes, my phone rang and it was the manager. However, the conversation felt robotic and the message was the same as before. They offered me 10% off my next order, as if that would make up for the loss of $338. I was extremely disappointed and decided that this experience was enough for me to never shop with them again.

I was astounded that they were unwilling to halt the production of the covers, despite my mistake happening less than 24 hours ago and no material had been cut yet. I can't believe that they would even consider sending me literal trash. In the end, it wasn't worth the stress and hassle, and I will be shopping with a different company from now on.

This was a terrible experience! I purchased a cover for my BBQ from The Cover Store, but it ripped apart after not even three weeks of use! I only put it on once and hadn't even exposed it to the windy and cold winter days. I received the product on October 7, and tried it on the next weekend. I instantly noticed that it did not work properly. So, I requested a return/refund but they didn't make a 10-day exception to their 30-day return policy. Instead, they offered me a store credit, which I refused. Why would I want another product that doesn't work? It's a big scam!

This company should be ashamed of themselves! They didn't stand by their product for even a month, and didn't refund me for it either. The customer service was unprofessional and unethical when I called to complain. I can't even begin to explain how upset I am. I thought my hard earned money was well spent on a product that would last for a while. But it just ended up being a total waste of my money.

Save yourself from a terrible experience and don't purchase covers from The Cover Store! Do yourself a favor and buy a higher quality cover elsewhere that will last longer than just a month! Don't be fooled by this company's low prices.

Been buying stuff from this shop for years, man, and I always like what I get. But this time, I gotta say, I ran into a bit of trouble. I messed up my order and ordered two of the wrong kind of cover material. I tried to fix it right away, but this website says that you can only cancel your order on the same day you make it. That's complete bull, man. I tried to call and fix it the next day, but no go. I even tried to cancel the whole second order I made with the right material, but they wouldn't let me do that either. That's not even the strangest part, though. These two covers were custom-made, and the website says that you can cancel a custom-made order within 24 hours. Not true either, man. So now I got two useless covers that I paid a lot of money for. I'm gonna be way more careful next time and not order from this shop again.

I recently ordered two custom covers from The Cover Store for my firepit and dining table at my cottage, which is a good two hour drive from where I live. I was excited to finally protect my items, but to my dismay, after only 4 weeks of use, both the firepit and dining table covers failed miserably in terms of providing protection against rainwater. Despite the fact that I had purchased the most expensive available Ultima fabric, the "unmatched dirt, water, and UV-resistant material for year-round protection," the rainwater pooled heavily on the flat tabletop surfaces and seeped through the material.

Needless to say, this left both of my items in a dangerously wet and slippery state, which is the exact opposite of what I had hoped for in purchasing these covers in the first place. When I reached out to their customer service department, they had no real solutions or suggestions to offer. They informed me that no fabric is truly 100% waterproof (which is debatable in my opinion) and that their warranty did not cover water proofness.

To add insult to injury, they suggested that I should have put an object under the cover to tent the surface, so that the rainwater would not collect. However, this is nowhere to be found in any of their descriptions or instructions, and I was clueless as to how to proceed. The warranty details were not easily found and the word "waterproof" was nowhere to be seen on their website.

The Cover Store's customer service was a surreal experience and really frustrating to deal with. They did not stand behind their product at all and I received no refund for the faulty covers. All they could offer was their sympathy, which did little to alleviate my frustration or remedy my situation.

In conclusion, I would caution anyone against buying from The Cover Store as their covers are overpriced and do not deliver the protection they promise. It seems that the only thing they do well is their website, which is misleading and fails to provide critical information. Save your money and go elsewhere if you want true protection for your outdoor furniture.

I recently bought a car cover from The Cover Store website and I must say, I'm utterly disappointed with their product and customer service. My cover hold downs got ripped off and I contacted them for an exchange, but to no avail. It's been a while now and they never even bothered to get back to me.

I advise everyone against buying anything from this website. Their customer service is nonexistent and they don't care about their customers. It's such a waste of money and time to deal with them. It's so frustrating to encounter such a problem and just leave it unresolved.

I should have read the reviews before buying anything from The Cover Store. I hoped for the best but got the worst. I just cannot believe how they can treat their customers this way, it's totally unacceptable. I feel cheated and scammed by this company and I wouldn't want anyone else to experience the same.

In conclusion, please don't buy here! You will just waste your money and get no support for any problem that may arise. You have been warned!

I was pretty bummed when I found out that the stuff I bought from The Cover Store was made in some Chinese sweatshops. It's not cool that they don't tell you where their stuff is made before you drop your cash. Like, hello? Don't they know that most Americans would rather pay extra for locally-made products? I just don't get it.

That being said, the stuff I got from them was actually pretty nice. Don't get me wrong, I'm not one to support companies that exploit people or engage in shady business practices, but I gotta admit that The Cover Store has some good stuff. Their covers are top-quality, and they offer them in all sorts of sizes and styles. The site is pretty easy to navigate, too.

I just wish they would've been up-front about where their stuff comes from. It feels kinda shady to me that they don't. But if you're not bothered by that sort of thing, I'd recommend giving them a look. Their covers really are great quality. Just don't expect to know exactly where they came from.

This website is pretty good, but if you happen to need to send something back, whether it's their mistake or not, you might have a hard time. I don't think the people who work in customer service are very well trained, and getting through the return process is not so smooth.

I saw some bad ratings for them recently, and I guess they are probably deserved. They haven't been doing so great for the past couple of years.

I requested a cover that was specially made for me at The Cover Store site and they claimed that their business was family-owned in Texas and the goods were produced there. That's incorrect. When I checked the label of my purchased cover, it came from China. I felt really misled and I don't think I'd buy from them knowing my order would arrive internationally. To add to the frustration, the store refused to take it back. Terrible customer service, don't bother puchasing from them!

Just had a bad experience with The Cover Store. I ordered a cover for my table and chairs. When it arrived, I was excited to see if it would fit properly. Unfortunately, I waited too long to try it out and it did not fit. When I contacted The Cover Store about returning it, I was disappointed to learn that their policy does not allow returns on items past the 30-day mark. I was really counting on a refund, but now I'm just stuck with a cover that doesn't fit.

I have to admit, I do like The Cover Store's products. They have a good selection and the quality is usually pretty good. However, this policy really stinks and I wish I had known more about it before making my purchase. I guess this is a lesson learned for me and I will need to be more careful in the future. Overall, the products are decent, but the return policy is definitely something to keep in mind before ordering.

Don't be fooled by this website! I decided to order a cover for my outdoor furniture because the website was easy to use and the prices looked good. But what a mistake that was! The order was supposed to come to my house, but it never did. I waited and waited, but nothing came in the mail. After a while, I contacted the company to find out what happened. They said they had shipped it to me, but that it must have gotten lost in the mail. That's not my fault, I said. But they didn't want to hear it. They said they still wanted to charge me for the cover, even though I never received it!

I was so upset by this that I decided to confront them about it. But when I tried to contact customer service, they were no help at all. They just kept repeating the same thing over and over again, in that annoying customer service voice: "I'm sorry, but we can't help you. You'll have to pay for the cover." I couldn't believe how terrible their customer service was. They didn't care at all about me or my needs.

In the end, I decided to take my business elsewhere. I found another company that actually cared about its customers, and I got the cover I wanted without any hassle. So if you're thinking of ordering from The Cover Store, be warned: you might never receive your order, and their customer service is terrible. Save yourself some time and hassle and go somewhere else!

I recently purchased the BlockTite Prime car cover from The Cover Store, and let me tell you, it was a complete disaster. Yeah sure, it seemed like a great deal at first when I saw that it was discounted from its original price of $141.99 to $121.99, but let me tell you, it was not worth it.

The website claimed that this car cover had "unique weather defeating technology" with its three wafer thin layers. However, I found that to be completely untrue. After just four months of using it in moderate southern California weather, with little rain and indirect sunlight, it began to disintegrate and tear.

I mean, seriously, what kind of quality is that? If I'm spending over a hundred dollars on a car cover, I expect it to last longer than just a few months. I was extremely disappointed in the product and wouldn't recommend it to anyone.

Overall, my experience with The Cover Store and their BlockTite Prime car cover was awful. The quality was terrible and it didn't live up to its claims on the website. I would definitely suggest looking elsewhere for a car cover if you want something that will actually protect your car and last longer than a few months.

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I placed an order for a custom-sized patio heater cover from The Cover Store, hoping to protect it from the elements. I selected charcoal color from their website and awaited eagerly for its arrival. However, what I got instead was a grey cover that was not only too big, but also poorly made with cheap materials from China.

Feeling disappointed and betrayed, I promptly called customer service to return the product and requested for a black one. The representative on the other end of the phone claimed that the grey cover was indeed what I had ordered. But I knew for a fact that the color displayed on the website had no resemblance to what was delivered.

To make matters worse, the return policy for custom-sized orders was nonexistent. I was stuck with an $80 cover that was completely useless to me, leaving me with a sense of betrayal and unsatisfaction.

Overall, my experience with The Cover Store was subpar and I would not recommend them to anyone looking for reliable and trustworthy patio covers.

Ok so I gotta say, I ain't too impressed with The Cover Store. I'm someone who likes to keep my outdoor furniture lookin' good, so a few years ago I decided to get some table and TV covers from these guys. I figured they'd do the trick since they're made for outdoor use and all that jazz.

But man oh man, was I wrong. After just three years, all of the drawstring cords were completely gone. Poof! Disintegrated into thin air. I called customer service to see what could be done, and they straight-up told me they knew there was a problem with the cords but that I'd have to buy all new covers if I wanted them fixed.

Now, y'all, I'm not one to be wasteful. I have some Treasure Garden covers that have been holding strong for over 15 years! The fact that The Cover Store couldn't even bother to fix the crappy cords on their covers just makes me kinda mad. Needless to say, I won't be buying from them again.

11/12/21 ? Updated updated review
Just got off the phone with The Cover Store, and I'm happy to say that everything has been sorted out! They were able to cancel the follow-up order and change the material on the original order to the correct one. I'm so relieved that everything worked out, and I can't thank The Cover Store enough for their excellent customer service and dedication to getting things done right. The covers themselves are top-notch quality, and now that I have the correct material, I know they will last for years to come.

Overall, I highly recommend The Cover Store for all of your cover needs. Not only do they have a wide selection of products, but their customer service is fantastic. The inconvenience of ordering the wrong material was handled swiftly and efficiently, and I never felt like I was being ignored or brushed off.

In the end, mistakes happen, but it's how a company handles them that really matters. The Cover Store more than exceeded my expectations, and I will definitely be a repeat customer. Thanks again to everyone at The Cover Store for making sure my order was correct and providing me with excellent service from start to finish.