The Genie Bra
Reviews and Complaints

I would like another Nude bra sent. Or please refund my money. I called but the wait was very long with no response.

The zipper on the bra is defective. At least on the Nude bra. I have worn the white with no problem. I have yet to wear the black. These bra's do seem to run small. I do not even have the zipper all the way up and the teeth are coming apart at the bottom where you hook the two sides together..

ORDERED ON12/22/2012. NO DELIVERY YET. IT SEEMS THEY ARE MORE INTO SELLING GIFT ITEMS UNDER THE PRETAX OF BRA BUSINESS.

I just wanted to order the bras and had to go through a long list of rewards clubs, sales etc. I declined everything and free trails. Now I am receiving phone calls on my cell that said I am a member. Remove me from everything I said no. I do not want free coupons trail memberships of rewards club or anything else. I just wanted the bras. I am disappointed that I was signed up for things when I declined them.

I was disappointed when I received the six Genie Bras. The television commerical was so conveniencing.

The bra offers so support and is the material the bra is made of is very thin.

The customer service agent offered to give me $25.98 back if I would keep the order. I turned the offer
down because I can not wear this inferior bra.

Every complaint is basically the same thing, so that can only means one thing...SCAM! They will keep operating advertising and getting rich. I think its disgusting. My bank is investigating how they manipulated my account, which is a whole other issue! Greed causes people to do some horrible stuff! They even have another website with fake reviews to help sell this crap! Something has to be done to stop them!

After waiting 7 weeks for delivery, I knew I had made a mistake within 5 minutes. 1 - the bras are padded (not advertised) and 2 - they are inferior crap! I knew by looking at the black bra that it would not survive the wash even if it did fit me! (which it didn't) I am out 12.99 shipping (for a bag that cost about 3 bucks) and and I feel foolish for not checking reviews before I fell for the infomercial BS.

Called to order, hung up and the Genie cust. svs called me back to offer me a $20.00 discount if I placed the order. I said ok but asked them to hold (while I checked your website to see if there were complaints about the product). After reading the complaints of fraud, I told the Genie Rep. "No Thanks, even with the $20.00 discount because people are complaining about your product." Thanks complaint board, so glad I did my homework.

I had ordered the Genie Bra from the TV commercial. I placed my order on line on April 18th and it is now June and haven't received them yet. I had called the company two weeks ago and was told that I will get them last week. Well nothing. I am ready to call them up and tell them to credit me my payment and keep them. I have NEVER had such a long wait for anything that I had ordered on line.

I have purchased 175.00 $ worth of bra from this company and cannot received my order. All the efforts to contact them have failed and I would like to have my money refunded.

I ordered more than a month ago and yet I have still not received my merchandise. If this company does not have adequate stock why are they still advertising on TV? It seems to me it might be fraudulent for them to continue to advertise in the manner that they are doing at this time. I want a tracking number and a defined date for shipment or a refund!

I to ordered the Genie Bra thinking it looked so comfortable. I waited about 6 weeks to get it and then was very disappointed in the product. The front roles and there is =no support. Would not recommend.

That is terrible! Good for you speaking out, too many people don't and that is why so many companies get away with this kind of thing. Good luck on finally getting this worked out. Remember it is the squeaky wheel that gets greased.

I have ordered this twice, both times they sent me a confirmation and tracking number. I wait and wait, then when I call they tell me the order did not go through. What the heck?

On Jan 26, 2017 I ordered 3 Genies Bra's. I did receive the white one and the beige one. I am still waiting for the black one. I was charged for all three. Order # [protected]
Please send the black one.

These bras are nothing as they appear and you mislead in your advertising about free shipping. You only pay shipping if you don't return product for refund. Post office wants to charge me $17.00 to mail products back. Never order from you again! Please don't take anymore payments out on my Mastercard.

This ad is offensive and demeaning. It needs to be removed from the air
Making women feel bad about their aging bodies should not be acceptable just to sell a product. Shame on you!

Stella Riches seems to "do it all". She is an inventor of all these undergarment's plus an aesthetician for the Dermawand. Who is she, and is her claims legit?

A sales representative had called me on October 3rd with this fantastic deal on their genie bras. Buy 3 and get 3 free for $49.99 which she did not break down the price. I told her to process the order. I tried calling her back the next day on the same number she called me on but on one picked up. I than called Genie Bra to explain the situation to them and they told me that because I did not have an order in the system, I could not cancel my order. I told them about the sales rep. who called me and they stated there is nothing they could do. Well on Monday, October 14th, I received an email from Genie Bra stating my order has been processed. I than called Genie bra and spoke to a customer service representative and she told me that could only reimburse me for the $39.99 but not shipping and handling. As I explained to her, that when I called a week ago to cancel the order the rep told me since there is not an order in the system, i could not cancel the order. Tell me why I should pay for an order that was not in the system a week ago and yet the rep and the supervisor could not help. This is totally ridiculous. I will be disputing the entire charge with my bank. I will not be ordering from Genie Bra again. The customer reps and the supervisor might want to examine the process of cancellations.

I am glad that I am not alone. Yes, I agree that Camishaper custormer service doesn't help at all. I called yesterday to place my order after viewing their infomercial on tv. I wanted to talk to a person to place my order but their machine wouldn't let me do it. I got frustrated so I called their 973 number and cancelled my order. Guess what? They still shipped my order the next day. I called them up again when I got my order confirmation via email and told them to cancel the shipment of my order because I DO NOT WANT TO RECEIVE THEIR PRODUCT, and they told me that they can't do anything about it. I will complain about them to my Consumer Affairs if they continue to give me a hard time.

I have been waiting for my package since dec 21st 2012. it has not come yet it is 2/12/13. no one on the damn help line is even helpful.
No investigation on where my package even after 2 months, i have requested from every person i have talked to.. which is quite a few to say the least one of the reps even said it was re-sent in which today i spoke with someone rep z38 and she again promised to start an investigation some how i think i have wasted my money this site is ###

I was going to buy one of those to, but after reading your post, I won't waste my money, Thank you

I ordered my bras on Oct 15, 2012. They said 4-6 weeks for delivery. After 7 weeks I contacted them and only then was I told that they were on "backorder". The first person I heard from at this so-called business didn't even have the courtesy to say "I'm sorry for the delay, " she simply said "We don't know when they will be in stock." Here it is January 10, 2013 and I received an emai saying that the bras has shipped on Jan 4. The link to the USPS in the email to track my shipment was invalid, so I copied the tracking number and went to the USPS website only to be told that that number couldn't be tracked. This is the worst excuse for a business I have ever encountered!

The shipping and handling is ridiculous, everything I ordered was shipped in one package, yet I had to shipping and handling for each item. The product claims to offer great lift and support for women of all breast sizes, LIES.. Now I have to return the product and lose my money for the shipping and handling, of course this is probably how they make there money.

I am a 40DDD and purchased the Genie bra size 3X. It is Wonderful. Supportive, comfortable and fits great. I don't know what these woman are complaining about, but these bras are Heaven! No underwires, no backfat- why wouldn't you want these bras?

I BOUGHT 3 GENIE BRAS LAST YEAR AND THEY WERE FINE. I THEN ORDERED PACK OF 3 FROM BRITISH HOME STORES - NOT THE SAME. SIZE 14 & 16 WERE EXACTLY A MATCH! THEN I GOT THEM FROM GENIE DIRECT AND THEY DON'T SAY GENIE ON THEM AND NOW THE MARKING IS COMING OFF! WHAT IS HAPPENING HERE GUYS?

I thought the Genie bra was genius and decided to try it BOY ITS A RIPOFF! Im not stick thin, but Im not obese either it rolls. doesnt support, and its spandex like material makes me sweat and leaves red marks under my chest. I may be a 34 B or 36 but Ive never been busty and these bras are horrible and a waste of time. Please make bras that fit as Iam approaching 50 and back fat is looming Ugh dont waste time or $$$$

Just purchased a genie bra and once again, another bra that doesn't support. I'd like to package all these ill-fitting, supportless, pieces of cloth that someone calls bras and send them to the place they are made COD.

I need a bra that fits. I cannot find one that fits my 44DD. It's SO frustrating. Thanks for the comments. I will not buy this one! HELP!

These bras are not bras; they do not support at all, they don't do any of the things they are advertised to do. They win either way; if you keep them they are way over priced and if you return them they still charge a huge amount for s&h . These are a rip off pure and simple. It's a shame companies can get away with false advertising and profit from it without any consequences.

Pics or it didn't happen

I purchased my Genie Bras on 3/28/2011..I didn't receive them until today (5/21/2011). I waited anxiously because I thought this bra was going to be the answer to my support prayers and what a DISAPPOINTMENT. I'm a big breasted woman and I discussed support with them before I ordered and they assured me the bra provided excellent support..LIES. This bra is like a 40 DD woman going braless, imagine that. Now I have to return them and lose out on $20 S/H AND I have to pay to return them. The package came with no invoice so I had to call a non-800 number to get a return authorization number. Now I have to buy a package to mail it back in, go to the post office and mail it. I wish this board was up when I researched before I bought and I hope this complaint board will help others before they go through the same thing. I've worn pantyhose that are thicker than the material on these bras.

I ordered two sets of Genie Bras on 4/2/11. I did not receive them until 6/7/2011. So it took over two months to get the product. These bras are made of very thin elastic material. There is nothing in the band at the bottom to keep it from rolling up. Don't even try to put them on when you get out of the shower and your skin is a little damp, as the will roll up completely and good luck trying to pull them down. I totally agree with all the other posters that these bras are a total rip off. Additionally, I am incensed that I was charged $25.98 for delivery when it took over two months to receive them and they came in flimsy plastic bags that I'm sure cost not more than a dollar a piece if that.

I do not have the time or patience to put up with what the other posters have put up with to return them. So I'll save them to wear around the house as they are comfortable when you just want a (very) little support. However, if you want a good bra that supports you and looks good under your clothes, your best bet is to go shopping and try some on until you find what works for you.

Don't waste your time or money with Genie Bra.

I ordered genie bras on 4/11/2011. After reading other complaints, on 4/25/2011, I cancelled the order. It took app/x 59 minutes to get someone on the phone, then I couldn't make out what the guy was saying. I asked to speak to someone that could speak better English. Thinking this order was cancelled, on 6/11/11 I received the bras and my credit card was charged. On 6/13/11, I again called billing department and was informed that the order was never cancelled and I could sent back the bras for a refund less $29.95 shippling charges. What a rip off. I would advise anyone thinking about ordering from this company. DON'T unless you want to get ripped off.

This bra is definately not all it's hyped up to be. It's fairly comfortable and it smoothes my back well. However, the band rolls up, the bra is very sheer, but it's also hot. The support is minimal. I'm a fairly small person (5'3", 125 lb, 34C) so I don't believe size is the issue. The bra also has a much wider profile than most, so if you're wearing it with something sleeveless you will definately see the straps and where it comes up under your arms. The bra will function okay as a weekend/tee shirt bra. But for the price it should perform MUCH better than it does. I wish I hadn't ordered it.

I purchased several Genie Bras as advertised on the TV. They cleverely advertised that it should fit every-
one. Well, it did not fit me. I tried to return them but the person barely spoke clear English said that I could not return them because I was two days past my warranty date. Needless to say, I was stuck with them. What can I do with articles of clothing under these circumstances? This company should be checked out regarding using foreigners in the customer service department who can only work with a straight, tight rule. It's bad enough that alot of things are made out of the U.S.A. now they have people who can barely speak English in the "customer service" help straighten things to English speaking people?

I bought 6 bras, and a friend bought 6. We ordered together.
The twelve bras cost 99.98. The shipping and handling cost 51.96.
They do NOT return the exorbitant shipping and handling!

We both found they bunch up on the straps. The first bra I tried - a black one - bunched up around the back. I removed the black, and found with a nude you can avoid them bunching up around the back if you step into the bra and pull it up over your a**.

Unfortunately, the black bunching became "set in". It continued to bunch up around the back, even when removed and put on feet first. In fact, I laundered it, and it STILL bunched in the back.

However, I was unable to find a solution for the bunching straps.

This bra doesn't even hold me up! A very poor quality item.

I feel scammed.

These bras do not support the fuller bust as the tv commercial claims. There is no support at all and is nothing more than a seamless sleep bra without hooks. The ship and handling charges are extremely high ..$25.98, and is not refundable. It cost me over $7 to ship them back. I am out enough money to have bought three of my regular bras. This company is making false claims...buy 3 get 3 free..is a joke! The total bill was $85.97 . I waited over 6 weeks to get them and returned them 5 weeks ago and still no refund.

I purchased the bras at a local Walmart store, I have to agree that they do roll. But I do like them I suffered from breast cancer in 2009 and had the lump removed, went thru chemo and radation all left my right breast smaller than the left my left is a D cup and my right is a C cup, the nice thing about the bras are that at least I don't have one cup too big for my right breast...or get one that fits the right breast and the left breast cup is way to small...

What a rip off. It says to order the same size as your tops so I did, 1x and could not even get it on. Packaged it back up called them and told them no way was this a 1x as recommended.And that it was only right for them to pick up the cost of returning them. He agreed without any haggling, which tells me i wasn't the only one with this complaint. I ordered a 3x and finally received them several weeks later. Boy was I disappointed. There is absolutely no support, and far as the little inserts they sold me, well they are too small for a 3x bra and they never stay in one place as you move they move so you find yourself repositioning them alot. And on top of that the bras are still too small. I am still bulging out and I wear a 1x top! The straps are too big so you sag. I took them apart and cut off about 4 inches and resewed them. I won't wear them to work just at home.If anyone reads this save yourself the money. These do not give you perkier boobs!

I am sorry to hear that you had a problem with the product. My name is Kelly and I work for Genie Bra customer service. I think that I can help you solve the problem you are having with the bunching around your back. Please contact me at customerservice@geniebra.com.

The same thing happened to me and I'm so miserable Right now. The rash started on my b rests and upper back and is slowly spreading to my shoulders, neck, stomach, arms, and lower back. I didn't notice anything untill I took the bra off and jumped in the shower and felt my chest burning and looked down to see the rash! I have no Alergy to latex but I did do some light exercise while wearing the bra and the material seems to not have any way to breathe.

I, too have purchased the set of bras from a large chemist chain 2 weeks ago and have developed a rash which started on my chest and back and has gradually spread all over my body. When I put it on this morning I notived a gradual burning sensation within the bra area and it gradually spread to my neck and arms. By the end of the day it will have spread further. I thought I would type these details in to see if it had been experienced by others. Do you know if it is possible to get a refund?

The bra does not work. It does not fit properly. It has no support and it shrinks when you wash it. It is a total mess. I brought a bra from Walmart that works better than the Genie Bra.

I purchased the Genie bras, made a double order total 12 bras, cost $151.94. Return cost $51.95, when it only costs 12.99. Rude and uncooperative, but willing to exchange better bra at cost of $12.99 to them.

4 emails sent to customer service address ALL bounced back... undeliverable!

They definitely shrink if dried in the dryer. The shoulder straps roll off your shoulder too. The Only good thing is it holds in the skin on the side under your arms pretty good.