The MICHELIN Guide’s earns a 2.4-star rating from 18 reviews, showing that the majority of diners are somewhat dissatisfied with culinary experiences.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
New app is awful
Can not search a city/town for restaurants without actually being there. Turn off location, voilla—nothing show up.
Weak features
How would one delete a list or change it from public to private?
Is it possible? If so, it’s certainly not clear.
Removed “Specialties” Section
In the past, there used to be a “specialties” section for every restaurant, but now it’s not there? What’s the reason for its removal?
Needs means to save search
When I travel frequently to another region/country, I need to set the filter categories each time. “Save this search” feature is requested. Hi b
Garbage
After finding out that Michelin only gives stars on the east or west coast I learned that they’re extremely lazy. Travel through the states a bit.
Useful app, but need to add additional features
It’s useful, but they can add information about restaurants like wiki, and more reviews, and more user review, and more user pics, and more sorting features.
Nice App, Weak Content
I know flyover country might be scary to you, but if you’re reviewing restaurants and don’t even touch a toe to the ground in New Orleans, you’re not doing your job.
Useless
I’ve never written an App Store review but I felt compelled after trying this half baked piece. The most basic of features are absent. Why can’t I sort by closest to me?
HarryG
I have not used it yet,but hope to whilst in Washington DC.I will have a need this weekend,and let my fingers do the walking by visiting this App,to book my restaurant of choice.
Great, useful, good looking app
Can view Michelin reviewed restaurants and hotels worldwide, bookmark and make lists, and make reservations; great, clean looking, snappy UI - super useful at home and for travel.
Fundamentals are broken; useless while traveling
This app doesn’t work while traveling; location services fail to load area restaurants and you’ll be staring at a loading sign every time you try. There is no offline mode, apparently, so if you make a list and favorite a few restaurants, it won’t load when you're off wifi. Needs user friendly resources like sync, save, and low data connections.
Downloaded three times, each time deleted
Every time I think that it’s a perfect place to try the Michelin app (like Oaxaca Mexico, NYC) it either doesn’t support the region, or is too clunky to be worth the effort.
If Silicon Valley thinks personal data exchange is worth investing time and money, Michelin should think about embracing this app.
Instead of being a leading guide to great cuisine, it’s a an underpowered expansion of a paper book.
Basic features are broken
I don’t take the time to review apps, but when an app serves such a simple purpose (find a restaurant) and basic features are broken is deserves one.
1. What is presumably the link icon does not work - I get an error message “Sorry, we encountered issues with the server’s response. Please try again later.”
2. Website URL isn’t even shown anywhere
3. Tried reporting the shove in the app feedback section of the app and they also
Use same broken functionality.
4. If I use the email option, it tries to use it the built in iOS mail app, no option to choose which mail app to open (I don’t use the built in iOS mail for my personal email address)
The MICHELIN Guide Complaints 5
Nothing in Boston!? Seriously?
Oh Ya is one of THE most outstanding restaurants in Boston and TMG shows nothing. ♂️
No option to search stars
The app doesn’t allow you to search for places with stars, you still have to go to the website..
Bib gourmand can no longer be selected as a filter?
With the latest update, bib gourmand can no longer be selected as a filter. Not sure if it’s a bug or intentional.
Is The MICHELIN Guide Legit?
The MICHELIN Guide earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
The MICHELIN Guide has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Guide.michelin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Guide.michelin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
According to our analysis, The MICHELIN Guide appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Several positive reviews for The MICHELIN Guide have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Guide.michelin.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
- The website belonging to The MICHELIN Guide has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to The MICHELIN Guide. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
No dark mode
Plus, can’t filter by open table vs Resy
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
A Shame
It has never worked for me. The page doesn’t populate and stays loading forever. What a shame.
The complaint has been investigated and resolved to the customer’s satisfaction.
Could you be more specific so we can investigate the issue? Did this behavior occur after an auto-update? I would recommend updating to the latest version and signing out and then back in.
About The MICHELIN Guide
The guidebook was first published in France in 1900 as a way to promote automobile travel and encourage people to explore the country. Over time, the guidebook evolved to include reviews of restaurants and hotels, and it became known for its strict rating system, which awards stars to establishments based on the quality of their food, service, and atmosphere.
Today, the MICHELIN Guide is published in over 30 countries, including the United States, Japan, and the United Kingdom. Each year, a team of anonymous inspectors visits thousands of restaurants and hotels to evaluate their offerings and determine their ratings. The inspectors are trained to be objective and impartial, and they use a standardized set of criteria to evaluate each establishment.
Restaurants and hotels that receive a rating in the MICHELIN Guide are considered to be among the best in their respective regions. The guidebook is highly respected by foodies, travelers, and industry professionals alike, and it is often used as a reference by chefs, restaurateurs, and hoteliers.
In addition to its printed guidebooks, the MICHELIN Guide also has a digital presence, with a website and mobile app that provide users with access to reviews, ratings, and other information about restaurants and hotels. The guidebook also hosts various events and initiatives, such as the MICHELIN Guide Star Revelation, which announces new star ratings each year.
Overall, the MICHELIN Guide is a trusted and authoritative source of information for anyone looking to experience the best in fine dining and luxury accommodations. Its rigorous rating system and comprehensive reviews make it an invaluable resource for foodies, travelers, and industry professionals alike.
Overview of The MICHELIN Guide complaint handling
-
The MICHELIN Guide Contacts
-
The MICHELIN Guide emailscolin.ho@guide.michelin.com99%Confidence score: 99%cs@guide.michelin.com96%Confidence score: 96%advertising@guide.michelin.com95%Confidence score: 95%Marketing
-
The MICHELIN Guide social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
The Hindu
8 reviews
Better Homes And Gardens
218 reviews
United Readers Service
23 reviews
Eaglemoss
70 reviews
Viking Magazine Service
45 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!