The New Jersey Department of Labor and Workforce Development’s earns a 1.1-star rating from 154 reviews, showing that the majority of service users are dissatisfied with support and resources.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Unemployment insurance during covid 19
Hello,
I have been unable to file an unemployment claim online or on the phone due to the site is down online and I have tried several days in a row.
The phone numbers do not connect you to anyone and you get disconnected continually.
I have been trying for a week now with no results.
I need income NOW, not 3 months from now.
I have worked my whole life and now that I need the unemployment due to COVID-19 I am unable to get it.
Please help asap.
Jackie Sanchez (Nee Corseri)
[protected] (Cell)
[protected] (Home)
Unemployment representatives
I am trying to claim my benefits and cannot get through on the phone at all, my claim keeps saying "pended" I finally got through this morning and "Delilah" Just kept saying I need to check my email, I explained over and over I never received an email, she didn't want to listen, then she said she would talk to a supervisor and call me back and didn't call back until 4:40 pm and said the same thing again, when AGAIN I tried to explain I didn't receive an email, she said "well you have to try" And hung up on me!
Poor customer service
I filed a claim back in September and have got nothing but the run around from this department. I asked for a hardship to be noted on my records because my children and I are great risk of becoming homeless. Still nothing has been done. I have been calling for several weeks and also asked to speak with a supervisor, all they do is hand up! This has got to stop!
Unemployment claims adjuster complaint
I filed my initial unemployment claim on 8/11/19, I received my letter stating that claim was accepted along with the amount that was approved to me. Every time I filled my claim online on Sunday, I would continuously get the message that my claim can not be processed and that I will be given a credit. I called multiple times regarding this issue. Eventually, when I spoke with someone, I was advised that I had an upcoming phone appointment and that I needed to do additional documentation, which was to be received via email. I advised the representative that they were done before my call, she looked into the system and saw that they were completed., the same day they were sent. She advised me someone would be reaching out to me to continue the process. weeks went by. Eventually, I received an email from a claims adjuster stating "she will be working on my claim" throughout a week she and I were communicating via email, mind you extremely unprofessional. She asked me the reason for leaving ext. I provided her with the proper documentation, and letters from my previous employer stating that I was eligible for my unemployment. Weeks went by, and I never heard from her, followed up with her to see the status, she responded "if it was approved you will receive a lump sum, or an appeal letter GOOD LUCK" first off, that is EXTREMELY unprofessional. I replied to her asking if my claim was approved, she replied via email " I am no longer working on your claim, and to please appeal" I wrote back to her she stated that I did not meet "good cause" mind you, I provided her with all the documentation, and proof of good cause. She misunderstood me, and due to her lack of knowledge, and proper work ethic, I have to go through the appeal process. A few days later, I received four letters that were contradictory, two of them saying approved for benefits, and two stating denials, all four dated the same day. This can only prove her incompetence. My life has been hectic since then, I have contacted an attorney to attend my appeal hearing which is scheduled at the end of October. If she cared about her job and listened to what was said to her, and read what was provided, I would not be in this situation. As a working US citizen we pay into unemployment why is it so difficult to receive something that YOU PAY FOR?! I have all the proof of back and forth emails, documentation of approval/denial all of which I would be more than happy to provide anyone at a supervisor status. I can guarantee that if she was in my shoes, this would have never happened. I am at the point where I am going to take my complaint to our state representative. I do hope that I am reached out to, I would like to resolve this issue, it's unjust nor fair. Today is 9/22/19 and I still have not received any benefits, my initial claim was on 8/11/19 and my appeal is at the end of October, yet I have to claim every Sunday. This all could have been avoided if she knew how to do her job.
Waiting for claim to be processed.
I lost my job due to a layoff the last week in June. I immediately applied for my unemployment benefits. On July 3rd, I received an email requesting more information about my claim. I sent in the information the same day and was able to certify for benefits. A couple of days later, I received a probationary partial week through direct deposit. Since then, I have claimed benefits weekly and each time receive a message that I cannot be paid at this time since they are still reviewing my application. I've called the phone number 3 times to try to get answers. After my first call, I was told I should get an answer by the end of that week. After not hearing anything, I called a second time and was told any claims from before a certain date were taking 5 weeks to process. I called again today and was told there is a backlog and because I worked for a Board of education, my claim takes longer. I've been unemployed for 7 weeks at this point, actively looking for work. It is absurd it takes this long for people to get benefits that they paid into to in order to help in tough times.
The complaint has been investigated and resolved to the customer's satisfaction.
My Husband Refiled His Claim 7-7-20 It's Still Pending He Calls Their Rude My Landlord Needs A Letter Saying He Does Receive Benefits Once Again Rude My Husband Is Now Fallen Into Depression Because We Could Be Evicted. They Should Open The Offices Back Up That Way They Have No Other Choice But To Do Their Jobs. I'm Hurt Because He Just Wants His Benefits That He Worked For. There's Noway Their Working Around The Clock If So People Would Not Have To Wait Forever To Receive Benefits. What Supposed To Happen God Forbid My Husband Take His Life Over Unemployment Employees Being Rude And Not Doing Their Jobs? Somebody In Unemployment Have A Heart Put Yourselves In Our Position See How It Feels. None Expected A Virus To Halt Peoples Jobs. Please Take My Husband Claim Off Of Pending. I Don't Want To Have To Bury My Husband Because He Could'nt Take Looking At Pending Everyday. Thank You.
Claim examiner
I received a call about my unemployment claim from a claim examiner and I was treated every rudely... I was spoken to as if I was a con artist... To the point I cried! The examiner treated me as if my story was made up... And spoke to me like I was a criminal... I explained to him what happened to me when I was fired and he acted like my story was false... Tell me what the employer had said disregarding my story... I never felt so discriminated in my life!
Customer service representative
today on December 14, 2018 I called your unemployment claim number, 201.601.4100 and after being prompt I requested the call back. Finally after 2 hours I got the call back which I was told would happen in 24 minutes, but that's not the compliant. my compliant is the representative was down right rude and hung up, her name was marge she was no help. I as human being and as a customer service representative would never, ever speak to someone in that tone or hang up on someone. I was extremely polite to her as I was brought up to be. you guys need to hire people that actually care, like I do when I get calls. this is not acceptable for a person who pays state taxes and property taxes. treat people better.
No one answers their phone nor call you back...
Worked 31 straight years, company sold and now unemployed.
Each time I have a question, I have to get in my car and drive 10 miles each way to try to get an answer. No one answers their phone nor do they call back. While there, standing behind the red line, waiting to be helped, the person who is to ask "can I help you?" is chatting with another employee (personal stuff) and simply ignores me.
Who manages these people? Why are they not helpful and rude? Why are they employed? They should be standing behind "red line"...Not Me!
Unemployment process
On April 13th 2018 I was let go from work because of changes being made. I immediately filed for unemployment. I received a notice week later a interview had to be scheduled because i could have been let go for misconduct, which is in accurate. I called my former employer and had ask if there was going to be an issue with receiving benefits and was told there should be no issues. So now had to wait till May 8th 2018 for phone interview at 2:20. After waiting by phone all day i finally received call at 3:00. I was asked reason for termination and told them because of changes "going in a different direction" interviewer then stated he would call HR no answer if there was a different reason for termination he would call me Friday for my rebuttal, (3 days later). No phone call Friday, so I followed up a week later. I called first thing in morning and answering service said would call me back in 2 hrs. After 2hrs spoke to someone and was told no determination was given yet. I wait another week and was given the round around that people get sick and could delay process( I will tell my kid cant feed him because someone is sick and no other person can take over) ridicules. Its been over a month and i finally get number to commissioner office and made complaint. I was told they don't know why i was given there number when was told that would be the place to complain and get results. Spoke to assistant commissioner and said he would reach out and find out what's going on and would call me back that was yesterday morning May 22 2018 he never called back I called him back in afternoon to follow up. He said he didn't forget about me, that he reached out to department and manager and has not received a call back he would call me next day. Surprise! no phone call back so i call and now he was very dismissive as was the interviewer. I cannot believe how they are capable of messing with peoples lives it is extremely frustrating and gives me anxiety. Shame on them, luckily i had some money saved to get me by but guess what that has been exhausted. I just cant understand why when i am deducted from my wages for unemployment they make this impossible process.
Rude/ unprofessional/downright confusing
I have been collecting Unemployment for the past two winters because my work is seasonal. I just started with a new company about 4 months ago, for a higher rate of pay. Around this time, for the past two years, my hours would be cut in half and I would start collecting partial unemployment and transition into the winter and collecting full time unemployment. Today I attempted to claim for the first time over the phone and had to wait for a call back from an agent. I thought, "OK, no problem, because I have wages to claim, they must want to talk to me and make sure everything is kosher.". Eventually, I received the call-back and spoke to an agent who's name I couldn't understand. He started out fairly polite, but once he saw my rate of pay his demeanor did a total 180 and I felt as though I was being treated like a scam artist. I couldn't get a word in edgewise and felt that this man was speaking down to me. Any time I tried to speak he raised his voice and repeated himself. I eventually had to end the conversation because I could see it was getting me nowhere. I was left with multiple unanswered questions and a feeling of being cheated. I put money into NJ Unemployment with every paycheck so that, when my hours are minimal, regardless of my rate of pay, I can collect. If I am wrong, I'd like someone to at least explain why in a more professional manner. The worst part is, who can you complain to about the government? No one. I highly doubt that this complaint will get anywhere, I do regret not asking for the agents name who "helped" me but, if nothing else, this can voice a concern that I'm sure is plaguing many of you: unprofessionalism and unaccountability in the unemployment office.
The complaint has been investigated and resolved to the customer’s satisfaction.
I experienced the same problem.. I was almost unable to understand the barely comprehensible english I was subjected to. I did ask for the agents name and was told it was against poliicy to give that information.Also the attitude change told me this was going nowhere. After I had to ask that she repeat a "non answer" a number of times she hung up on me.. Not having a name sort of makes it impossible to place any complaint I might wish to file against that person.. I think perhaps a sensitivity course should be instituted. Also a reminder that sometime in the lifetime of working they will want to collect the same benefits that we are requireing..
Unable to reach live person/get answers
I first filed for unemployment the day I was laid off, 4/15/2011. I received notification by mail that my first date to file a claim would be 4/27. I filed as directed - but then my employer sent me a severance check I wasn't expecting (I thought it was included in my last paycheck). NJ Dept of Labor then denied my claim. I talked to a claims examiner and was told to fax my final severance check to Claims Examiner Kyepez or K Yepez, which I did.
It has been over three weeks and my claim is still not resolved - I've called every number in the guide they provide to job seekers, plus I've emailed every email address listed on the Department of Labor's website. I at last spoke to a live person yesterday who said I had to call yet another number this morning at 8:30 - It's now 2 pm and I have yet to have the phone answered - it either rings and rings or is busy.
Can't get through on phone lines
I've been out of work for one month now and filed my claim for unemployment benefits and received mailing that I will receive benefits. I have been calling because I havent recieved any pay as of yet and messages telling me that claim not payable until I speak with an agent. I have been calling without getting through everyday from 7:30am til 5:00pm and...
Read full review of The New Jersey Department of Labor and Workforce Development and 5 commentsNever any help from nj unemployment
I have a combined claim of wages earned in both PA and NJ, but file directly through NJ. I dont understand how they can cut off someones benefits with NO NOTICE due to an error on THEIR end. It came time for me to file an extension, and I did, filling out the necessary information (though it did take me almost a week to be able to speak to a live representative- their phone lines consistently advice you to call back, and when you finally do get through, you wait on hold for an hour and then one of their various RUDE reps will not only hang up on you, . but laugh before they do it!) Anyway, the issue at hand is that the NJ office messed up when processing my extension, and a few months later, abruptly stopped my ability to claim with absolutely NO NOTICE. After another week of trying to get thru, the lady on the phone informs me that I was OVERPAID and I owe money. I informed her that I knew this was not the case, but she very unprofessionally argued with me, and i asked for a supervisor. She put me on hold, then can back 15 minutes later and told me that a letter was coming to me in the mail explainning everything. I asked what the letter was regarding, and she saif "Im not allowed to tell you" ? What in the name ., .. I had to call PA unemployment to figure out that NJ was in error, but in the meantime, I have to wait until I get a letter that for all I know is not coming.. Ive been a month without any funds already, and this is just a tip of the issue that I am having with their services.
The complaint has been investigated and resolved to the customer’s satisfaction.
Unable to file due to phone hang ups, etc
I've worked over 20 years - never collected Unemployment until I was temporarily laid off in the summer. Opened claim - collected two weeks and returned to work. Laid off in December and reopened claim. Two weeks again. But this time, I cannot get in touch with anyone at all. I tried to file for the first week, got a message "unable to process at this time"...
Read full review of The New Jersey Department of Labor and Workforce Development and 124 commentsThe New Jersey Department of Labor and Workforce Development Reviews 0
Overview of The New Jersey Department of Labor and Workforce Development complaint handling
-
The New Jersey Department of Labor and Workforce Development Contacts
-
The New Jersey Department of Labor and Workforce Development phone numbers+1 (609) 659-9045+1 (609) 659-9045Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 659-9045 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 659-9045 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 659-9045 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 659-9045 phone numberOffice of the Commissioner+1 (609) 292-7586+1 (609) 292-7586Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-7586 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-7586 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-7586 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-7586 phone numberIncome Security+1 (609) 292-2460+1 (609) 292-2460Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2460 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2460 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2460 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2460 phone numberUnemployment Insurance+1 (609) 292-2810+1 (609) 292-2810Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2810 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2810 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2810 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2810 phone numberEmployer Accounts+1 (609) 292-7060+1 (609) 292-7060Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-7060 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-7060 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-7060 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-7060 phone numberTemporary Disability and Family Leave Insurance+1 (866) 920-6997+1 (866) 920-6997Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (866) 920-6997 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (866) 920-6997 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (866) 920-6997 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (866) 920-6997 phone numberDisability Determination Services+1 (609) 777-4304+1 (609) 777-4304Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 777-4304 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 777-4304 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 777-4304 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 777-4304 phone numberFraud Prevention & Risk Management+1 (609) 292-2000+1 (609) 292-2000Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2000 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2000 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2000 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2000 phone numberWorkforce Development+1 (609) 984-9414+1 (609) 984-9414Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-9414 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-9414 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-9414 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-9414 phone numberEconomic Opportunity+1 (609) 292-5987+1 (609) 292-5987Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-5987 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-5987 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-5987 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-5987 phone numberVocational Rehabilitation Services+1 (609) 984-4437+1 (609) 984-4437Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-4437 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-4437 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-4437 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-4437 phone numberAdult Education and Literacy+1 (609) 777-1042+1 (609) 777-1042Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 777-1042 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 777-1042 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 777-1042 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 777-1042 phone numberEmployment Services+1 (609) 292-5834+1 (609) 292-5834Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-5834 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-5834 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-5834 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-5834 phone numberWorkforce Operations and Business Services+1 (609) 984-2841+1 (609) 984-2841Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-2841 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-2841 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-2841 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-2841 phone numberCommunications & Marketing+1 (609) 292-2643+1 (609) 292-2643Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2643 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2643 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2643 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-2643 phone numberOffice of Research & Information+1 (609) 984-2593+1 (609) 984-2593Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-2593 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-2593 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-2593 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 984-2593 phone numberLabor Market and Demographic Research+1 (609) 292-0021+1 (609) 292-0021Click up if you have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-0021 phone number 0 0 users reported that they have successfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-0021 phone number Click down if you have unsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-0021 phone number 0 0 users reported that they have UNsuccessfully reached The New Jersey Department of Labor and Workforce Development by calling +1 (609) 292-0021 phone numberWorkforce Research & Analytics
-
The New Jersey Department of Labor and Workforce Development emailsconstituent.relations@dol.nj.gov100%Confidence score: 100%Supportdominic.rota@nj.gov99%Confidence score: 99%jerrel.harvey@nj.gov99%Confidence score: 99%communicationdarryl.isherwood@nj.gov98%Confidence score: 98%alexandra.altman@nj.gov98%Confidence score: 98%michael.zhadanovsky@nj.gov97%Confidence score: 97%
-
The New Jersey Department of Labor and Workforce Development address1 John Fitch Plaza, P.O. Box 110, Trenton, New Jersey, 08625-0110, United States
-
The New Jersey Department of Labor and Workforce Development social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 08, 2024
Most discussed complaints
Previous employer stating I am still employed. I am unable to collect benefits and have no income.Recent comments about The New Jersey Department of Labor and Workforce Development company
Determinations/Appeal's/InvestigationsOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.