The Pampered Chef
Reviews and Complaints

We have owned a PC skillet for almost 30 years. It is and has always been my go to pan. Over the years they were replaced under warranty for Teflon coating peeling. This time we received a gift certificate to make buying new design more affordable. We bought the new one and works well. But it leaves terrible black marks on the counter tops. I have tried to clean what cant be seen on pan. Made no change in marks. Must use a small amount of cleanser on sponge to remove. Confused as old one did not. Gas stove is cleaned.

Update: Company fixed the issue and I have been provided with product replacement. I posted on their FB page and sent an e-inquiry through their website. They eventually contacted us and (recognizing that the product broke due to a manufacturing flaw) replaced it.

Original review: We paid $90 for a Pampered Chef chef's knife two years ago. We hadn't had occasion to use it too much, but a week and a half ago the entire blade snapped off, an inch from the handle, while cutting slices of WATERMELON (not the sort of thing you would expect to break a knife). It was clearly a manufacturing flaw. I contacted the company through their web portal 10 days ago, and have never heard back from them (even though the inquiry page says they'll respond in two days). I conclude that Pampered Chef doesn't care about its products, once they're sold and in customers' hands. And $45/year is too high a price to own a chef's knife.
I would recommend that if people want quality knives, they should purchase them from a manufacturer that actually guarantees their product and will replace defective items - such as W?sthof or Cutco.

I Purchased PC Sourdough Bread mix in April. I used it today 10/2. The expiration date says 10/2024. It is simple add water (108 degree was 1 C water I added) Instructions say water should be 105 to 115 on water temp. The dough is then to rise two hours. After two hours - nothing. It did not rise. I left it another hour and again no rise. I am sure the yeast is dead in this product. Not sure how or why this product did not work but PC is pricey so I had to say something. Now it is in the garbage - Thank you.

I had a PC Party with consultant Lucy Smith who was being trained by Tracy Varin executive Director. During the online party Lucy was very bossy and unreasonable about the requests Tracy asked me to do. So much , that I asked Tracy to cancel my Party. I have been a consultant before and I asked Tracy to not have her or Lucy contact my friends or family for party’s or sales. They did so anyway without my knowledge. I wanted to get back into selling Pampered Chef myself and they have now gone over my head and contacted MY friends and family. Who all thought it was to be if it me , as to the way Lucy made it seem to them.

I have been unable to submit orders on my own and have had to rely on my consultant Amber Kenyon to submit it for me. She submitted an order on the 24th of March but I sent her the money on the 19th. I have placed many orders and have always been happy with them. However this order has some different address that doesn't exist in the state of Texas and the person I spoke with said it has shipped, but they have issued another order but it won't ship for 3 to 5 weeks. I WILL NEVER AGAIN ORDER FROM PAMPERED CHEF!

On Sturday April 30, I got a FaceBook message from someone (I'll keep the name private for now) who said she was helping with a PC party a cousin was throwing right then. I had not responded to the FB invite. She started by thanking me for joining the party (which I had no idea I was doing) and then wanted me to reply so she wa sure I got the message and I'd get X number of raffle tickets for a drawing next week. She continued with the hard sell and attempted guilt that my cousin was supposedly near her goal. It went on and on and on. By the end I was fed up and wrote thatI hadn't been working in two years so I was lucky to have food, let alone gadgets to cook with, and wished good luck for the party. She said she was sorry, was there anything she could do. I went into a little more detail about my situation and she then pitched the idea of a "pampered chef opportunity". I said "no thanks." hoping that would be the end of it. She relied "what would be holding you back?" and on for a few more paragraphs. This was incredibly rude and not listening. It gave the company a really bad name and you can be assured I will be mentioning it. I have screenshots if desired.

I loved my first PC can opener. After time I had to purchase another one. At first it was okay, until it left a thread-like piece of metal on the can. I thought it was a hair and tried to grab it. I cut my thumb badly. I bought another can opener and started using it, but it didn’t work as well as the PC. Today I had same thing happen with the PC opener. This is scary so I will not be using it anymore.

I was invited to a party where Marsha E. Frederick on more than one occasion posted the air fryer for $129. I even contacted her to verify what she had posted. She said that was the price until 9/30. So this morning I again asked and asked how to order from the party. Only for her to blame some app she used but in her ad it even said Deluxe Air fryer $129. I won't be purchasing any products from her or probably from PC in the future. My husband used to be a consultant prior to all of the on-line parties. I would suggest she get additional training! Very disappointed!

Purchased ice cream maker in June/July. We made the recipie that came with it. It was horrible flavor and had to be in freezer overnight to have any kind of thickness. Was waiting on vanilla beans I had ordered before we tried again.. Three more recipes later all we have is vanilla cream, no ice cream. The last recipe was a Cuisinart recipe which is a similar style unit. Extremely disappointed in not only the product but the amount of money spent on the ingredients for something that gets dumped.

My mom was a hostess through this consultant and my mom had a goal to get certain things half off with enough orders so I placed an order. I ordered well over 100.00 of stuff that was broke up into 2 separate orders and was made to pay shipping twice and apparently made me ineligible for the prizes she promised in the party because being it was separate orders in her eyes it wasn't over 80.00 to qualify, I didn't ask for my order to be split up and to pay for shipping twice, I also won other games and she proceeds to tell me I dont qualify for anything because my moms party didn't make 200 in sales, ok but the party wasn't even over yet number 1 and there was not stipulations on the site saying this. I tell her to forget it and please refund me and cancel my order she said she can't she already put the order through and I will be getting my stuff, I told her I dont want anything she said too bad it already went through. I told her I was calling corporate she laughed and said ok no problem. I asked her why would she place an order from a party that isn't even closed yet she said that's how pampered chef does it. I order alot from papamerd chef and never had a issue until now and she also used my moms debit card to put purchases on that my mom didn't authorize or order then overdrew her account and said she couldn't fix it until Monday, and I am not sure why because I spoke to someone Saturday morning, which is today. My mom has all of these transactions between them in writing and is thinking of pressing charges for her using her banck card without her permission.

Hello, I an Rasa Fernandes. Probably 5 years ago, I purchased a skillet at my home party with consultant Kathleen Gibson. I loved this product, until last time I did realize, that this skillet has scratched up my brand new electric glass top. I can't believe that product, that is quite expansive is made so poorly, that after few years with moderate use and almost white gloves care( because nobody was allowed to touch it and I washed it only per hand myself) causing me such problems. I want to return the skillet + the top for a full refund. Just wondering who will cover the damage cost to my electric range? Hope to hear from you soon. My email address is: rasa_ [protected]@yahoo.com, phone # [protected]

I recently ordered from a friend's party. Debbie Crum is the host. She proceeded to text me multiple times asking that I host a party. After her 3rd message I responded and will gladly send the correspondence she implied that I could not afford PC and by hosting a party it would be more affordable. I would really like to discuss further. I do not appreciate that she implied that I cannot afford your product. This is a personal preference that I do not want to host a party or want to be badgered by a salesperson. I realize that this potentially could have been avoided if I had initially responded with a kind no thank you, however, I am a busy wife, mom and full time registered nurse. I do not always think to respond to messages that I am not concerned with in a timely manner. I quite frankly am interested in returning all of my items and that she get no commission from my purchase but I do not want to take away from my sister-in-law's party. I would never had complained if she had not implied that I could not afford the merchandise and continued to convince me to host a party. I do understand that this is part of being a salesperson to convince someone to host a party, however I feel that there are more effective ways to do so. Even with the COVID pandemic.
I do not feel that I am being unreasonable and would appreciate if this would be handled with a little retraining. I do not want my money back or to take away from my sister-in-law's party. Thank you for your time.

I purchased clear bowls with white lids from a friend hosting an online party during covid. The lids do not stay on. Everyone I know has tried. They go on and slowly come unsealed.
I will gladly return them for proof. I was so disappointed. Everything I have previously ordered was good quality and I am still using those things. I would like some resolution.

My Pampered Chef party was on September 16, 2020. The consultant was Kaylee Runkle. She accidently sent my sister's order to me. I live in Ohio, my sister lives in Arizona. That was about a month ago. A mailing label was sent to me about a week ago but I held off on mailing it back to the company until I was sure my sister received her order. She finally received her order from Pampered Chef this past Saturday the 28th. When all this originally occurred I asked Kaylee if I could just purchase the pan and her response was; you'll have to purchase it from your sister. That really confused me. And, after it was confirmed that she would be receiving her order, I offered to buy the pan again and I was told I would have to buy it full price. I wanted to purchase the pan at my host's discount plus I have a $15 coupon. I feel that after all the inconvenience this caused my sister and I should be allowed to purchase it or even better, gifted to me.

I made my call to customer service at 9:30am est. Their offices open at 8:00am cst. I was on hold for 3 hours and 45 minutes before someone by the name of Kent A. answered the phone.

I was only calling to make a change to the order, a simple change and I decided to just cancel completely. This has been a complete disaster and a misapproriation of my time, that I cannot get back. I requested to speak with a supervisor and was transferred to a "lead" by the name of Katie, who just wanted to apologize about the long wait. Advising me know that call volume is high on Monday morning. I advised her that her response was unacceptable and I want to speak with a Supervisor, like I originally asked to.

So, I am now 4 hours and 8 minutes into the call. I spoke with Candice L. a supervisor who deemed a 4 hour hold "substantial. That was the understatement of the year. I will never recommend Pamper Chef to anyone. This is unacceptable! Four hours of my time that I will never get back! She offered me some type of random gift, for my time...
Stay away from Pampered Chef. As long as things go smoothly, no worries. Just don't ever need to speak with a representative about anything... Thumbs down.

Bought pans, lifetime warranty, pampered chef asked for photos. Agreed faulty. Returned pans - postage pain by me. This was all November 2019, still awaiting new pans despite being told on 30/12/19 they would be shipped in 10 working days. Appalling customer service, rarely reply within a month. Previous complain reference [protected] Now taking legal advice..

I have the new can opener from pampered chef, I've had it for a year or so. Lately I've had a lot of issues it opens the can and leaves metal shavings peeled along the can this is very dangerous and can lead to the metal in the food or someone getting cut I have photos of the can opener and the can that recently it did this too. I do not have a receipt since it's been awhile but I'm very upset I was told this products was a wonderful product and now is potentially dangerous for people to have and use . In the picture you can see the shavings attached to the can and one on the counter also a photo of the can opener used .

At the beginning of February this year, a resident hosted a Pampered Chef party at my apartment complex. The property manager extended an invitation to all members of the community and it was widely attended. Subsequently, the PC consultant convinced several of the residents to host parties of their own, with the lure of a RockCrock product at a reduced rate. I attended two more parties, ordering items at each event before hosting my own party. Unfortunately, my order for the third party was never turned in so I failed to receive the items that I had hoped to get. After my party, the consultant never provided me with any information about what orders had been placed, when I would receive the hostess gifts, what my responsibilities were now that the party was over and never asked if I wanted to order any items. I e-mailed the consultant five times and never once got a response so I sent a complaint to their customer service department. Within a day or two, I received a phone call expressing their deepest apologies for the mix up but the consultant was now "willing to work with me". What does that mean? Five e-mails with no response and somehow the consultant makes this my fault but is still "willing to work with me"! Well, apparently, if a person hosting a party doesn't make Pampered Chef enough money, they're disrespected and ignored by the consultant, like I was. Left to only guess and wonder about the status of there orders. Come to find out, my party orders were given to another host's party. So not only did I not get what I wanted to order from my own party, I didn't "qualify" for the hostess gift(s) either. But, after they treat you like an low class, clueless idiot, they make you feel like they are doing you a huge favor by saying they are "willing to work with you". Stay away from Pampered Chef...its a complete scam.

On November 12, 2011 I purchased a gadget to mince garlic from a Pampered chef associate with cash.. The associate said that she would deliver my purchase the following week- it is now November 27th and I still have not received mu purchase. Unfortunately I did not retain her business info. Would like my money back or the gadget. Bonnie Stopper

Let me start off my saying that I have purchased a lot of Pampered Chef items for myself as well as friends and family over the past 14 years. I was so excited to get the stainless steel bowls with lids for myself in 2005|. I called customer service today to find out if I could receive replacement lids for all 3 bowls because they were all cracked|. I rarely use them and I was quite disappointed when I was told that my only option was to purchase new lids?. Um, no thanks!. Why would I want to spend $20 or more on the same lids that are probably going to end up cracking? I thought that this was a good company but apparently not|. I will not be buying any more of their products?. I will just go to Sur La Table or Williams Sonoma from now on.. I would rather give my money to a company that stands behind their products.

I didn't realize that the second large baking stone I bought 10/10 was so much smaller than my first large baking stone. I made 2 egg casseroles last weekend and took one of them with me to a brunch and left one at home for my family. The one I left at home was the smaller of the 2. The directions for baking time were way off! Mine was perfect and their's was very runny! Sure wish when I bought the second "large stone baking dish" I would have been alerted to Pampered Chef's size reduction! Just like everything else, make it smaller and charge the same or more! Shame on them!