The Penn Warranty
Reviews and Complaints

PENN USED CAR WARRANTY CO FILTHY SCAMMERS DON’T BUY IT.

MY TRUCK ENGINE BLEW 2 MONTHS AND 4 DAYS AFTER I BOUGHT IT. THEY MADE ME TAKE IT TO A SHOP JUST TO OPEN THE CLAIM. THE MAXIMUM THE CLAIM WILL PAY IS $1400. THEY WANT THE SHOP TO TEAR THE ENGINE DOWN TO CONFIRM IT’S A BAD ROD, AND (GET THIS) WHICH ONE BROKE. SO HOW MUCH OF MY $1400 WILL BE TAKEN AWAY BY THIS? AND NO SHOP THAT I TALK TO WILL DO THIS. IT IS TWICE THE AMOUNT OF WORK THAN JUST SWAPPING THE ENGINE. YOU CAN’T DO THE WORK YOURSELF AND A USED ENGINE WILL COST YOU $3000+ INSTALLED IN MY TOWN. AND HOW LONG WILL THIS ONE LAST? IS THEIR A WARRANTY ON IT? SO ESSENTIALLY WHAT SEEMS TO HAPPEN IS I PAY WITH MY WARRANTY MONEY TO FIND OUT THE ENGINE MALFUNCTION FOR PENN WARRANTY CO SO THEY CAN PICK IT UP AND FIX IT FOR THEMSELVES AND GIVE IT TO SOME OTHER UNSUSPECTING SUCKER. AND HOW MUCH LOST TIME DO I HAVE IN ALL THIS? DOUBLE THAT $1400 AND IT STILL AINT ENOUGH.

DON’T LET THESES FILTHBAGS GET OVER ON YOU LIKE THEY HAVE SO MANY OTHERS.

This is one of the worse company I ever seen in my life, they are biggest thief for public money, My car had a problem I took my car to machanic shop to fix that and when i called the company they are saying adjuster will come in 48 hrs and he did not turn up there and saying back to me that my car was not on the shop. Second time i took my car to the shop and paied $1800 to machanic for fixing my car for transmission issue but this time i got the claim number but they only approve $900 . But after that more then 15 days are over I did not received my check yet. This comany suck you and your money and they will not pay you single money.

you sound very uneducated

I have an extended warranty til August 2011. I called today to cancel the policy and get a refund on the time I have left on the policy. They told me that it has to be cancelled within 30 days to get a refund. I guess this is their way to secure their jobs by ripping off people. If they were a legitimate business, they would refund the difference on the warranty. The will be going out of business after I get done with them. They SUCK!

I purchase Penn Warranty Corp warranty plan for 2 months, found out that transmission problem, brought to workshop & contacted Penn Warranty (PWC), PWC said i am responsible for tranmission tare down for diagnosis. after diagnosis, claim was approved for only $800.00 where actual bill is $2000, i still have to pay $1, 200!

in the contract says only used part & labor according to book will be approved. Labor is 12 hours X $75/hr labor should be $900 + used transmission 600 = 1500. but only pay 800!

lost of car used only paid according to Number of labor hours, that mean the car in the workshop, tare down transmission, waiting for the parts, waiting for Penn warranty approval (takes 2 days), to install the used transmission, all in takes a week to get it done but they only paid for every 8 hours means one day only! i would say better tell me not cover car rental!

Only replace with used tranmission! means maybe after another month, the transmission break down again & i have to send for repair & go through the same process & pay for tare down fees, I think PWC is not sincere in paying the claim & try to find ways not to pay! if PWC not interested to pay, why should we pay him the monthly fees?

This company is a scam they will no pay for the full price of the rapairs or not pay at all and when your mileage is getting close to 140 k miles they will drop you so they won't pay any reapirs do not waste ur money in this scam.

I am a Independant shop owner in Norman Ok. This is the first time and the last time I will use this warranty. I have a better chance getting a newborn to talk to me fluently then to get a claim paid. They dont want to pay for squat I have to pay out of pocket for certain items. My cust has a 04 jeep grand cherokee and the transfer case went out. Called the company and they wanted a statement from me so i did. Then 2 days later they get back to me and now they want a statement from the cust (verbal) so he did. Then they wanted a written statement from him! What warranty company does that? Are we witnessing a crime? Why the statements? Then from 8/9/13 untill 8/21/13 my customer has been out of his vehicle! At first the warranty company authorized a amount and cut my labor rate, and now the labor rate is still cut and they went back on the cost of the item because they said they found it cheaper out of state and the price includes shipping.. So now my cust has to wait even longer to get his vehicle?!?!? NO! I bought the part for more then expected and cutting my throat because of them.. My cust will be happy and ill be happy when hes completed but these people are no good.. Take it from a certified repair facility... NO GOOD WILL COME OUT OF THIS COMPANY!

Bought a Ford Ranger used with one of the Penn warranties-vehicle came with warranty at no cost so at least I didn't pay for it. Truck leaked oil out of one of the gaskets and engine locked up while driving down the interstate. Had vehicle towed to shop and placed claim with company. Per Penn customer service rep direction, the shop dismantled the engine so that the claims adjustor could verify the cause of the seized engine. Adjustor looked at my report and the dismantled engine and determined that it was a leaky seal spilling oil on the highway--this process took 1 week. They outright denied claim because it was related to faulty seals instead of mechanical components per a contract clause in the agreement, and made me pay the bill to have the engine dismantled for the claims adjustor. Meanwhile, I was out of a vehicle for a week when the issue could have been resolved sooner without taking the engine apart. If I knew they were going to outright reject due to that contract clause, I would have told the shop to start repairs immediately and pay out of pocket (minus dismantling of old engine) to get my truck fixed. I paid for rental car, dismantling of engine, tow bill, and repair costs while Penn collected the warranty fee paid by dealer. This warranty was more valuable as toilet paper than an actual warranty/insurance supplement. These guys are swindlers/con artists, and only care about their profit margin. They don't want to pay out any money, but have no problem taking your money, making you wait 1 week for their claims adjustor, and charging you for additional work THEY requested the shop to perform.

I bought a warranty from this comapny feeling that if I had a problem with my chevy trailblazer they would could help me get it fixed. They told me I could take it where ever I wanted and I did. I took my vehicle to a chevy house to have it looked at and fixed. I was told by chevy that I had a bad water pump, bad fuel check valve, a leak in the transmission, and a bad cell in my battery. Penn warranty said they would partially help out with the water pump. They wouldn't let chevy put in a chevy water pump, they wanted them to put one in from NAPA, probably a reconstructed one. I was going to have a hundred dollar deductable which was fine, and only willing to pay so much for the labor. They were not going to cover all the labor to fix my water pump. I m very up set and cancelling my warranty, because why have it if they are not going to fix anything. Would I recommend this company for a warranty. NO absolutley not.

Penn Warranty Company, my dealer and bank said was one ofthe best companies for warranty service, i am so stupid not to google there company, before I bought the policy I have had nothing but a runaround for the past month i paid three thousand dollars for my transmission and have not beeb reibursed a penny, they lie to you and tell you payment was sent or they paid the shop direct, i am in process of filing a complaint with the state, and attorney generals office.
They have cost me so much time and energy i am completly drained talking with them there ignorance, and unprofessionalism have led me to do one thing Get them shut down, i assure you i will not rest till that happens.
my email is sgc247inc@aol.com if you want to join in.
Thanks for letting me vent

I had a used Audi A4 for which I took the Penn Warranty. Once fine summer morning my transimission failed and Penn refused the cover the entire replacement cost. All they covered was 20%.

They look and act professional, but its just an act. So dont get fooled by their protections/warranty plans even if your dealer convinces you to take one. (he obviously gets a commission)

I wouldnt be writing this note had I really not felt the pain of dealing with Penn Warranty Corporation. FRAUD.

i just sent my saab to a shop to replace my starter it cost me 500 dolars and they only covered 85 in the contract is written that i have 100 dolars deductible and they will cover the rest, but they didnt, so guys please beware of this company - they suck - dont accept this company to provide you services cause they really suck.

i just sent my jeep in to the shop for the same thing to have the transmission fixed well they decided that they wanted to send a ### one to the shop and the shop had to pay for it before they got it off the truck. we had to fight to get it that far. well they sent up the transmission and come to find out penn got me the wrong transmission.i had my daughter on the 17th and i was out of a vahical before that and i am still out of a vehical because penn warrrenty has a people working for them that have no clue what they are doing. ihave a new born baby and no vehical to get any were. i asked them if they will cover a rental for me and they wont cover a rental for a job that only take 5 hours but a 5 hour job just turned into a 2 week or more project.

This company is a complete sham, the contract say they will cover one thing, but when it time to fix it they will come with an excuse why they can't. They are a total waste of money. Don't purchase this warranty. My belt broke on my Mercedes broke due to a bad pulley and they wouldn't cover it even though the technician said they should have.

I got a two year warranty plan when i got a Chevy Tahoe. I had the Tahoe for 6 months and it was wrecked a young fellow ran out in front of it with his truck and damaged the front in of the Tahoe. 4000.00 in damages. His insurance had to pay for the damage to the Tahoe but I was not happy with the repairs to the Tahoe. I traded the Tahoe in on a new 2015 Chevy 2500 truck and this company wound not refund any of my money i paid for the warranty. so I had it for 6 months didn't use it and I no longer have the Tahoe or the money paid for the warranty. I had to get a lot of paper work together to dispute this like trade in info accident report police report insurance claim and send it to them for nothing. THE PENN WARRANTY CORPORATION WILL NEVER EVER GET ANOTHER PENNY FROM ME. I hope this gets all over the world and they do go business.

I'm surprised the company is still in business! After my fiasco with them, I managed to get back some money...after about 8 months... letters were written to the BBB in WIlkes Bare; the BBB in the State where I bought the Vehicle; the citizens complaint board of the county; The Citizens complaint board in NJ and PA. Their "Lawyer" works out of a post office box (no office) somewhere in PA. My situation was handled be the County Consumer Complaint board, and after about 8 months I received what I expected (about 50% of the transmission repair cost), and a refund of the charges for paid the phony warranty. All my paperwork was retained, and the cell phone record of the calls on the day of the transmission failure, and subsequent failures helped prove that the first incident happened within Penn Warranty's "wait to go into effect date". Keep rattling their tree. Make as much noise as you can. Document your calls, letters, etc. It might take sometime, but your MIGHT get some satisfaction... Good Luck. A NJ Senior Citizen.

Roadside service is a joke. I am a single mom of 2 kids and was headed out to see family for Thanksgiving and got a flat tire. I called the company and their answering service says, "In reserve of the holiday we are closed. Thank you. Good bye." and then it hangs up on u. So I was left stranded on the side of the interstate with my kids and no help! I called the police department and the only help they would give me was to offer a towing service. PWC contract says 24 hour roadside assistance but this doesn't cover HOLIDAYS! So don't travel and expect to be able to use your roadside assistance with this company! What a joke!

Thanks for all input. I was ready to renew until I read all these complaints and rip offs.

I will never again buy a warranty from this company. Their wording of their contract gets them out of every possible claim. This company uses smoke and mirrors to decieve individuals into buying their warranties. Trying to get through to someone in customer service is a joke. When you do finally get them on the phone they are rude and before you can even tell them the issue with your vehicle they state that it's, "Not covered." Wow, I wish I had my $1, 800 back so I could buy a "REAL" warranty. Please save yourself a lot of heartache and stress and do not buy their warranties.

100 % totally agree this company should be checked and shut down out of business for poor consumers and taking advantage of highly, hard working citizens.

I just got done doing the Transmission claim thing also. My fianance company required a warranty to go with it, or they wouldn't fianance it. What a joke. $1980 for my jeep warranty, jeep lasted 6 weeks and transmission started slipping. I babied it to a shop. Penn only covers $75 an hour labor, no shop around here worth going to charges under $90 an hour. The warranty only covers up to $2, 500, that is just over the parts needed to repair it. They finally decided to put a USED transmission in it. Cost of transmission $800. With no real knowledge of whether or not it was good. Thay had already agreed to pay about $1100 total to repair it so I had the shop rebuild my existing transmission and covered the difference. So after paying them $1980 for a warranty, I still had to pay about $1300 to fix my Jeep. The upshot is I know this shop will stand behind thier work, just wish I wasn't paying interest on the almost $2000 I paid, just think for $300 more I couldhave gotten it fixed without em and save almost $1000. Rip off yes, but we signed the stupid contract so we shot ourselves. If a fianance company ever tries to make me get a warranty again I'll tell them I will go somewhere else.

I bought a used vehicle with a WARRANTY from Penn Warranty - NOT a "Service Contract". For all intents and purposes, they are a RIP OFF organization. Within a week of the purchase teh transmission began slipping, to the point the car vehicle would not move. They told me my claim was no good because it was a "pre-existing" problem; that the company had not yet "accepted" the warranty. No "Inspector" from teh Penn Warranty Comapny ever came to the repair shop to check out the situation. At this writing, this claim is still in dispute. But I went to the Dealer, and told them the above statements; I called the company: I emailed the company: I searched other complaint sites and got the total number of complaints listed on each. I kept "shaking the trees" (dealer, and Pe nn Warranty Company.) Latest call from dealer said the company was going to "put together some figures"... We'll see.

Penn Warranty is listed with the BBB in Wilkes Barre, Pennsylvania. WHY? You can write to them; also the PA state Consumer Advocate; the City BBB where you bought the vehicle and the State Consumer Advocate. List your complaint on ALL the Consumer Complaint Websites, including [redacted].com, and Complaint.com. It should be illegal how they word their contract - with all the double-talk, evasiveness and tricky wording!

We bought a Penn Warranty with a 2000 Dodge Durango in October 2008. By January 2009 the transmission went out. We were able to drive it to the repair shop, so at least we didn't have to pay for a tow. When called for authorization they told our mechanic the same thing. We would have to pay out of pocket $795 for the tear apart to tell them exactly which part was going bad. And then if they did agree to cover it, they would only approve a "Used" transmission. Not "Re-Manufactured". Basically get one out of a junk car and hope it works. Plus the bad transmission caused metal shavings to get into the radiator so that had to be replaced as well. In the end we chose to pay for a Re-Manufactured transmission with a 3 year warranty. Now the Durango won't start and the problem is the ignition wire was sitting on the manifold and it melted. After making us wait for 24 hours for a decision they decided that wires are covered under normal wear and tear so they won't cover it. I am so fed up with this piece of crap warranty, but don't know what we can do. Any suggestion.