The Salvation Army USA
Reviews and Complaints

I was simply walking in their Thrift Store on Webster Street in Oakland. Within 5 minutes I was escorted out of the store, without explanation as to why. I did overhear one of the cashiers claim I was wearing their jacket (a USMC jacket I got from the Bay Area Rescue Mission)

I am spreading this information like wildfire! I will never support them again.

They were extremely rude and unprofessional. I feel, as a veteran, that of all places I should be allowed to shop at, a thrift store should be alright.

When I went to check out, the cashier insisted that I take off all of the hangers on the clothes. What in the world is this? I have never, in any store or thrift store, been ordered to take off the hangers from the clothing that I was purchasing. Incredible!

I looked to see if she was handicapped in any way and she was not. She was simply too lazy to do the work. Unbelievable.

Well, you won't see me again.

I went to the Salvation Army to purchase clothes for my grandson. I purchased $49 worth of clothes. The clothes were in good condition but I thought they were a little pricey. What a shock it was for me to go to Super Walmart, after leaving the Salvation Army store, to find that the very same clothes that I had purchased were selling brand new for either the same price or $2 more per item.

This is outrageous! I realize that my complaint will not matter to anyone in the Salvation Army but I will never go and support your company again.

I scheduled a pickup for a couch at my house for May 31, 2016 on May 9, 2016. Received an email stating they received the request and was scheduled for pickup. Somewhere along the line, someone cancelled the pickup and they didn't bother to email or phone me.

I find this kind of behavior unacceptable. I went out of the way to make the couch easy for them to pick up. I won't use their services again.

I have been a loyal customer shopping at the Wareham location for over 2 years now. I spend roughly $100-$200 a month there. I used to shop there everyday, but since Carlene Weeks has became store manager I maybe shop once a month. I have 3 children and will be moving into my apartment within the next couple of weeks. Working one job with 3 kids and moving doesn't really make much so I choose to shop here because it's better for my budget. My fiance does work there, but I do not disturb him or any other employee while I'm shopping. Carlene has threatened my fiance's job because I shop there, she has run her mouth to other employees there about my presence in the store. But never has she approached me. I think it is unprofessional as well as rude and discriminatory as to what she is doing. I am just shopping. I need clothes for work, clothes for my children, and things for when I move into my apartment in two weeks. I'm not causing a disturbance or loitering, I am not destroying the store. If anything, I help promote that store. We have a lot of family in this town as well as friends, and whenever someone asks me where I can find it I say the salvation army. When customers come into my job and we don't have what they are searching for I say have you tried the salvation army? This store manager doesn't even follow the dress code policy. Managers there wear red aprons, she wears her north face jacket. If she wants sales to increase at her store, she needs to follow policy and not worry about me shopping there.

I've recently become homeless not because of eviction due to failure to pay my rent nor any fault of my own. I've gone to the salvation in Hillsborough County, Tampa, FL. I have been treated with pure disgust. The staff judged me based on my appearance and made me feel even worse than I did when I walked in. As I'm in tears the woman is telling me that I must have done something to deserve it ppl dont just get put out for no reason. Then she told me that there was nothing they can do for me and I had to leave. I went to the salvation army emergency shelter and the woman there told me I don't look like I belong there which made me feel like I shouldn't be. I went to these ppl for help and was dismissed. I would like to know How can I file a formal complaint? These ppl should not be in their positions

I have been to Salvation army in West Chester multiple times but not anymore. Each time I went, the owner, the cashier or the processor Jerry was arguing with a customer. This has not happened once. It's every time! If there are only two or three people in the store, they find a way to argue with each one of them. Our policy this and our policy that. Yes, I understand the policy and follow it very well. The processor Jerry came over to the dressing room while I was trying on three blouses. He made a comment "you people all need to get out of there. Our policy is three items only and you all have been in there too long". He yelled this loudly so you could hear it across the store. I came out with my three items and confronted him that it takes a minute in winter to remove your scarf, hat and coat to try on a blouse and then put all those items back on. Jerry was loud, rude and arrogant and started yelling that people need to follow the policy as if he was taking out his years worth of frustrations on me. Jerry just cost his company the 100 dollars each Christmas that I place in the bins at Walmart and the two to three thousand in merchandise that I donate each year along with the thousand or so I spend in the store each year. Yes 4, 000 to 5, 000 (120, 000 or more over a lifetime) may not mean much to a large company but with the way this guy is treating people, it will start to add up. I saw very, very, very low class employees at this location. If you're having a bad day and want to take it out on the customers, at least be correct in what you are stating. I tossed the three blouses on the counter and out I went. Forever.

I was given a housing grant after being found both physically and mentally disabled. Salvation Army in new richmond wi, stole 2 yrs of housing $. When I asked to see my file and showed i.d. An unknowing secretary gave me the file which also... Had all originals and copies from s.s. Both me and My 72 pound service dog that they kept making me put in my van, were attacked for the files from a tbra, worker? Called 911 but stayed homeless for 16 months, now to this day almost all funds in my county go to s.a. But I am not allowed to get any help, even though I was attacked after they stole my grant funds, I am not allowed to go on the property per the n.r.police dpt? Salvation Army is full of biased thieving horrible people who should all be jailed.

I understand a intake officers duty - in this case am making a registered complaint to advise I will take legal action against salvation due to pain grief and loss . refusal of understanding and continue to breach in acts of policies (human rights ) privacy acts/ rights all other options to have this a civil settlement options from my behalf are exhausted . I have allowed these student employers and longer term employers control my life apose threats and be physically threatening be rude and dominant in doing so I have no other option but to take this matter to the magistrates court . in having to move homes and name change and worsen case leave Australia .

Major fired me for doin my job.Stay at kettle and ring the bell.You see he expected more and more.That's cuz he was doin the same thing expecting a different result.That just so happens to be the definition of insane.I can't help how much people donate or not that's up to god not me.He fired the one person that was showing up everyday sober.Why you think they go to the towers major.To smoke dope and hit that bottle.Right under your nose.Mis management on the highest level.He put me at a grocery store on black friday.The day everybody has a full fridge from leftovers.And expects me to bring money in.Ain't ever go in to happen like that.Not goin to happen just cuz you want it to.I have no doubt his numbers are down this year.He doesn't know a thing about making money in a parkin lot.

On Thanksgiving Eve at around 4pm, my boyfriend and I called your Portsmouth NH retail location to inquire what time they would be closing. We were told 5pm. We would be coming from our home in South Berwick Maine to make the trip especially to that store, and wanted to make sure we would be catching them open. We arrived at 4:44 and they were already closed! We had called to check. There were customers still shopping in the store, but it appeared as though the managers were already counting down. The doors were locked. There were 3 other cars that pulled in the parking lot and got out to check the doors as well. All of us were in shock. We pulled on the door again. We even made eye contact with the employees inside, and yet they still wouldn't even come to the door to see what we wanted. Who closes over 15 minutes early? Is this acceptable? I would hope that this in not how you train your managers. The disregard for your customers is disappointing at best. What a waste of gas and time and a perfectly good evening. Please respond.

Don’t attend the place Salvation Army Booth Services. When I joined them, the staff was respectful and helpful. They listened to my problems and offered help, but after couple of weeks, the situation has drastically changed. The staff changed their attitude and was always moody and rude with the customers. So, I stopped to attend this place, because it didn’t help me to solve my problems and I felt unhappy when I was there.