Thousand Trails
Reviews and Complaints

I am not sure if each campgrounds has their own set of rules or if these rules are corporate wide. My family have been members of Thousand Trails for 3 generations. In the last 5 or 6 years, we have encountered some abnormal rules. This years, we checked in. Set up camp as normal. We had decorative lights hanging on the awning of our RV and screen tent we set up. Never ever had we encountered a problem. A ranger came around, she told us we could not put lights up. "It's a new rule." However, once night fell there were sites that had lights on their awnings, hanging lanterns from there shade tents. A specific site, was the first one as you pull into the park! My grandparents did not want a problem so we literally sat in the dark outside for 2 nights until we said enough. We were given a write up (what happens to these anyways?!)
Now keep in mind, we are generations of thousand trail members. So when we have a family campout we set up at several trailer and camp sites. We were told we have too many chairs - we have too any things laying around (bikes and balls). Driving and walking through the park, I have seen worse!

She would not give her name when I asked, but when she first got on the phone I believe she said her name was Linda the manager. She was totally rude came to my site around 9:00am with a police officer saying there was a man outside who was drunk. I am taking offense to this reference as my son was not drunk but had just recently gotten out of the hospital with a stroke. She did not apologize or show any concern but the officer did. Her complaint may have had some merit as a stroke victim my APPEAR to be drunk or on drugs but didn't not need to be argumentative after she brought the police out. I also called the office back after they left as there was a message on my phone. again no apologies just more unkindness. I would greatly appreciate some taking attention to her attitude. Also I am thinking this is defamation of character to a poor young man who just went through major brain trauma. Not very humane. Thank you for your attention in this manner and wait to hear from you.

Yesterday I called to book two cabins one with Pat They said and one without pet I said perfect I'll take both I said how much was it total they said 296 I paid 185 for the deposit and then 111 at the park I even called back to double-check I said that I get to cabins and how much is a total they said yes you got to cabins and the total is 296 this morning my husband called they said I only have one cabin and the other one I would have to pay about $400 after that I've personally called

My family and I are elite members and we have been to many beautiful parks but this one isn't worth it. This is an overall quiet place that really tends to permanent residents, we have seen very few non seasonal rvs here. The office staff was not the most friendly. The things that surprised us most was all of the "hidden fees". They have a $5 visitor fee, a $5-15 fee for fishing, mini golf fee and if you're on a site that doesn't have a full hook up *like we requested but weren't put into* they charge $25 fee to come empty your tank. We have never ran into anything like this with other thousand trail or encore parks and are very disappointed.

Ok, I am so sick of these calls " the webinar is to inform you of the changes in our policies and rules" bull crap! Not once in the phone call were we informed of and "changes" all it was, was a sales pitch! THEN, we were promised either free trails collection (which we have no use for) OR a FREE (THAT'S WHAT WE WERE TOLD OVER THE PHONE) 3 day, 2 night stay and any resort. Our question was, can we use it for a cabin? Answer- sure you can! Then after 2 days worth of phones calls and hours on the phone (didn't read the fine print when I got the certificate) dumbie me. It only good for $100. ( what happened to the free stay)?Thanks, thanks again for the lies thousand trails!

Lake tawakoni location (point, tx) needs to repair about half of the electric boxes in their sites. We have been promised for a year now that it will be fixed. Still waiting.
We bring it up to the rangers and they blame it on corporate of course pass the buck all the time.
You can't even use the picnic tables due to the fact they are falling apart. But all new adult pool furniture was purchased and the adult center was remodeled.
Someone is not thinking correctly. Please fix this problem. Enough is enough. We pay too much money for this to still be a problem for 2 years now.
James and candy scott
2902 owen ln
Mesquite tx 75150
[protected]

Good morning my name is Robert McCarthy and I am a member and I also own 2 lots on Mattox ave lots 4 and 5 in Colonial Beach. Phone [protected]. My lots Back up to your property and have been flooded by your Managers lack of maintenance and willing to clean the debris out of the drainage ditches on Harbor Views camp site. We talked to Linda and she said she would take care of this problem. The water was rising by the inch and at this point the water was under my cottage and my next door neighbor crawl space. We needed to do something and it seem that Linda was not doing anything on Saturday 6-19-18. There is a culvert running along lot 5 and Naturally drains to your property's ditch and then is to flow down into a pond, then into the river. The ditch have not been maintained who knows whats stopping it up with years of leaves being blown into the ditchs. I check my side on lot 5 to find a concrete pipe that was clogged and a tree had fallen across to cause some blockage. I had the next door neighbor come over with his mini excavator to clear the path and to remove the pipe so we could get drainage. While we were doing so Linda came over with rage and started screaming that we could not do that and at that point and threaten to dam it up. Linda had the Maintenance dam it up. I would like this remove and any damage to my property from Linda's lack of maintenance and taken care of A.S. A.P. The reason your camp site was flooded and was shut down is lack of maintenance and this is not the first time the water has been ponding on my property or yours. I can not believe that someone would do this intentionally and there laws against damming natural flow from one property to another. Linda should be part of the solution and not the problem. When talking to the neighbors and the Placid Bay Association Linda has refused to do anything to be part of the community and has showed up to meeting and turn around and walk out. I will attach pictures and be placing a civil suit against Harbor View.

The manager has caused a blockage of the deeded drains causing several homes and properties to be flooded and extensive damage to homes and properties. We have contacted her before the damage occured but she refused to take care of the blocked pipes. We took it upon ourselves to clear the path and she yelled at us and claimed she was going to block it back up. We called the sherrif and he said she cannot block it. Linda had someone with a machine block the drainway. We are due now rain this evening and are concerned about further damages. The sherrif recommend we take this matter to court. Monday morning we will be pressing charges on Linda and thousand trails.

My wife and I stayed at the Wilderness Lakes RV Campground from April 5, 2018 through April 8, 2018. Our stay was very disappointing. We have been members for over a year and have always enjoyed staying there since it was so close to home and it had great amenities. I am not sure what has happened to the management / maintenance of the park, but many things that the park is known for are destroyed. The week that we stayed there was spring break for kids and my wife. The amenities the park is known for all had problems. (1) The ranger said that somebody poured soap in the two channels on the south end of the property and that they where down. The Ranger didn't advise that the other two channels where also down. There was a foot of water in channel 3 and the 4th channel pump did not work. So fishing was free, but the park hadn't stocked fish since December. (2) My wife and I decided to not get discouraged and decided to go use the adult pool. The Adult Pool was overwhelmed with children. The staff explained that the children's pool was down as well. That all quest would be using the adult pool. (3) As agreed we would not be discouraged, we went to go play Miniature Golf. The weeds where coming up through the concrete sub floor and cups where the ball is to land. The carpet on the course was coming unglued and needed attention. (4) So still trying to not get discouraged, we decided to go inside the game room and play some air hockey. When we went to ask for the puck and paddles, we where informed that they didn't have any. The person behind the desk informed us that they had to order them. (5) My wife and I decided to go back to our Trailer and Cook Dinner. On the way out we noticed a sign on the soda vending machine that it was out of order. (6) When I took out the trash on Thursday, Friday, Saturday and Sunday the trash dumpsters where over flowing and needing to be dumped. I joined Thousand Trails mainly for this campground. The prior year we stayed in the campground and found it very enjoyable. Many of our friends also stayed there. The last time we stayed was on Halloween Weekend and the park was awesome. As I stated when I first starting writing, I am not sure what has happened to the management / maintenance of the park. BUT THEY ARE NOT KEEPING IT UP TO A RESPECTABLE STANDARD THAT PEOPLE PAY MONEY FOR. I hope the Management of Thousand Trails looks into the park and corrects it soon or my Family, Friends and I will not be back.

How does one cancel a Thousand Trails membership when,

1) You do not own a Motorhome (husband passed away in 2010) and
Motorhome never used previously was in storage and was sold in 2011 to another person who was not interested in membership.

2) They continue to send me billing statements when I have advised them both on the telephone and by mail that I have no need for membership.

3) I am 71 years old Senior and DISABLED, unable to physically drive such a
vehicle or to utilize their campgrounds.

4) I am being Discriminated against by insisting that I pay back membership fees and today April 6, 2017 they advised that they had pulled by credit report to report an unpaid balance or further action.

5) Who do you contact to fight this, FTC, as it is out of state, I live in California and DO NOT travel, only occasionally by airplane to Texas.

Talk to a manager about rest of us being clean less than once a week didn't seem to do much about it now they're clean once a week busiest time of year should be done 2 to 3 times a week they keep the heat set at 80 degrees in here it's just too hot some of us can't deal with it we have to turn to a window mount AC on. We have to open some of the windows and then you got yelled at for the windows being open there's a lot more like to talk about can someone please give me a call [protected] Phil Bates

Management is careless and rude when it comes to its own members. They constantly change rules without giving any notice before hand and show no concern on how changes affect the members. Restroom smell very bad in one there is mold growing on the wall in back of the toilet. Along with the shower curtains always torn. You constantly see dead fish floating on top of the water for days. The Lakes fair look like cesspools and still members are not told anything they're allowed to fish there conditions are disgusting at this park. The management there does not care about its own members all their actions are in total disregard to member concerns, wants, needs excetera. They make changes that we're not in the agreement that members for signed when entering the park and these changes affect members lives and how they live them and still they show no concern or care. So I'm posting this in hopes that this reaches somebody who can help people are getting really tired of these big businesses doing whatever they want with no concern of the very members that keep them in business.

I am a Full-Time Member, Travel Many Parks.
I have noticed that although friendly...
Employees are sub-par in work ethic and performance. Need a training program.
All Parks need ground maintenance.
All restrooms need to be updated.
Pressure washed, tile stripped, cleaned & resealed. Exhaust fans replaced (sub-par household fans).
Shower heads are outdated and poor quality.
Clogged and barely functional.
Biggest Complaint is restroom cleaning, not sanitary, using household cleaning supplies, such as: Swifer Sweepers & Clorox whips.
Employee dress code... a must!
Site restrictions... too many live-ins...
Sites are packed with stuff, Blue tarps, garbage.
Mentality of live-ins... believe that they own the park and ignore the rules.
Management shows favoritism...
Employees living in the park and turning their sites into their own yards, full of clutter.
Laundry site: poor leasing company's, for machinery, not maintained or cleaned properly.
Over all, we love traveling and having the parks available... but discouraged as to how they are operated.

I believe each and every Park needs to be inspected and all issues listed and plans put into place to remedy these problems.

Thank You
Kathren munro

I have been a member since June 2017. I have only stayed at two parks that are within my area of work. Laconner, Wa thousand trail is awful. They are so unorganized and do not care about any of the members. I moved into Laconner around Christmas for my 21 day stay and they failed to mention when checking in that most of the bathrooms go into "hibernation". Their excuse was there was not enough traffic around them to have a ranger clean them. When we realized they were closed I counted 12 campers around this one bathroom that was closed. which was just the row the bathroom was on, not including anyone around in walking distance. Also I went outside one night to get something out of my car and noticed a group of people that obviously did not belong in the park. We finally get in touch with the park ranger on call as it is 11:50PM at night and she comes over and calls the cops due to them not suppose to be in the park. The next day the ranger in the office calls me to let me know that anytime we see something that is not suppose to be just to call the cops ourselves because more than likely the ranger on call is sleeping. DO WHAT?! I do not pay to stay there and employee people that do not want to work. If you do not want to be a night ranger then do not. AWFUL! Then I called memeber services to let them know I was running a little behind on my loan they ok the late payment and let me know I am all good to go. Until I get home and have a note on my door from the rangers, letting me know I needed to call member services or I may get kicked out of the park. Really lack of communication in thousand trails is AWFUL! I regret ever getting into thousand trails. I never refer people to this awful thing. AWFUL!

In 2016 I purchased an elite membership. Since that time I have had so many surprises. Not good ones, very disappointing ones. I specifically purchased the membership because I was told after carefully asking if the 21 days would ever be shortened for any specific reason. The reply was no. I was going to pay $8000 due to finance charges. They told me that the elite members would always get 21 days in and seven days out. That was not true.

Throughout 2016 there was no problems with this. However, this year they decided that I could only have 14 days in in seven days' out because of high peak season. This " high peak season" never took place last year. It is difficult for me to understand how you can have high peak season one year and not the next.

I frequent the Las Vegas Nevada location. Since my membership the repair of the clubhouse from a tree falling on it took over a year. During that time we did not have the manager for all.

We couldn't use the swimming pool, the clubhouse, the hot tub or the store. Also during that time I had very many cold showers. No one seemed to care that there wasn't any hot water, not even the district manager.

We lost our wi-fi also during that time. For well over a year. When questioned about it no one seemed to give a definitive answer, only that it was being looked at. I also signed the contract knowing at the time that there would be free wi-fi. We still do not have free wi-fi. They state that we do. But we don't. Only in the clubhouse! Why don't they advertise that?

I wanna get out of my contract. Because I feel that I am being victimized. I've stayed in many RV lots. None of them have been as trashy as this one. There is no value for money. There's only money for non value. My advice, don't even consider paying for the elite membership. They will throw things at you that you never even realized.

Save your money, go to a place that has real value. And don't become a victim like I have. I am limited from 21 days to 14 days. I can't even make a reservation. This gives a whole new meaning to the word elite.

I been denied access 10/30/17 prior to chk-in bcz of "paint problems" like faded, unpainted patches, mismatched paint on my rv. is this inspection prior to chk'g in legit, mandated by whoevers incharge of regulations in the rvpark industry?i don't see any irrelevance. does a paint problem willcause any problem to the park should stay my membership?

My husband and I are annual members at your location in Point, Texas on Lake Tawakoni, having been annual members 5 years. In April 2017, Easter weekend, a water leak was getting very bad just across narrow road from our site. A large man came out with backhoe to dig up the water lines around the leak. They worked all afternoon and evening and closed the area they were working but the leak has continued to have stagnant water, large weeds, pipes pulled out of ground and laying over to the side, pylons and markers as per my picture attachments. This site is highly dangerous due to pylons and markers sticking out in road and encouraging snakes in the bad water, with mosquitos hatching, repugnant to the eye and downright nasty. We have met with the General Manager on 2 separate occasions requesting that the water leak be completed and cleaned up. Here we are now end of August and still nothing has been taken care of despite our continued use of our site and no one seems to care about this property.

Ken and Sue Whitehead
Site H60
Lake Tawakoni, Point, Texas.

Hello,
We are contacting you in regard to buying a membership with you.
We have included pictures of our Motorhome and it's State Title if you need. It is a fully self contained Motor home bus conversion. We went through the process with the state to have it change and titled as a motorhome. It has all the motorhome system, water. plumbing, electrical, kitchen, bath, bedroom, living room.
It says on your site that you accept motorhomes. Seeing as we are titled as a motorhome with the state we see no problem. We are just checking with you.
to make sure you will accept us.
Thank you for your time.
Mr. Davis
[protected]
[protected]@yahoo.com

Our motorhome picture - www.suburbanoid.com

Unless you enjoy spending your free time in a crime-ridden ghetto, cross this Thousand Trails preserve off your list of places to stay.
There is no security in this large campground, and it attracts and fosters a certain criminal element. This "element" lives in the park full-time, moving from trailer to trailer to avoid the Thousand Trails "time out" rules.
Management expects it's paying guests to police their campground for them so that they don't have to deal with the multitude of negative issues that this campground has on a daily basis. This ineffectual management style (lack of) is extremely unprofessional, not to mention extremely dangerous. Can you imagine if a legitimate resort or hotel adopted such negligent policies?
The once beautiful grounds of this park have fallen into extreme disrepair - and that was before the additional damage from the recent flash flood rendered the family pool and certain sections of the preserve useless.
Don't even try to bring up any concerns you might have with management because they don't want to hear about them. The assistant manager in particular is very abrasive. She most definitely should never have been put into a position where communicating with people is a requirement.
There are nicer, safer, and more amenable campgrounds in the Acton/Greater Los Angeles area, so there is no reason to waste your precious time and money on this unsafe mess while jeopardizing your personal safety and the safety of your personal property.

We were very excited to go to this place, rented the most expensive unit! The ac went out and they thought we left ac off so they waited 4 hours to come check, mind you I had two small children. They shuffled us to a unit with soft floors and no hot water, in the chaos I left my very expensive 2k opal pearl ring in the bathroom. Finally got a hold of the asst. GM Ben( no one answers phones at the property) they said they had my ring and that they were mailing it to me. I offered to pay for shipping because of its expense I wanted insurance. Now when I contact them after NO followup, they say they don't have my 2k ring. Housekeepers don't speak English probably illegal aliens who stole my jewelry! Thieving liars!