Thrifty Rent A Car review: Car rental

I made a reservation in July for a rental car in October with Thrifty Car Rental.. When I arrived October 6th in the evening I was told by Thrifty staff that Corporate had closed them because there were no cars and we would need to go to another company. I made a reservation 3 months in advance to have a car available when I arrived, not to need to reserve from somewhere else at arrival. Not only did it take me 2.5 additional hours to complete another reservation at a different agency but it cost me almost 2x the cost of the Thrifty reservation. My original reservation had been for approx $370 and I ended up being charged at the second car company over $750. I had no choice as this was the only company with available cars that evening and I NEEDED a car to drive another hour to a hotel and wedding. It is not acceptable to 1) not have a car available when one was reserved. Better management of stock of available cars seems essential and customers should not be put at a disadvantage when this doesn't happen by others 2) when a reservation cannot be honored, at a minimum Thrifty and staff need to assist customers in obtaining another reservation at another company with the same rate and agreed upon cost to that customer. There is nothing acceptable about a staff simply stating they are closed and no additional assistance is available. Customers are clearly not valued at Thrifty. While I received a refund for money already paid to Thrifty for the non-existent rental, additional compensation from Thrifty seems only appropriate due to the additional time and expense and situation I was unacceptably put in. I contacted Thrifty two times prior to receiving a response to my complaint and their offer was a $20 voucher, which is laughable in terms of financial compensation or any attempt to recognize inconvenience to customers or the unacceptable business decisions this company is making. When I responded that a $20 voucher was unacceptable in terms of amends, I received only an email response stated they appreciated my contacting them and hope they are able to serve me again soon. These business practices are unacceptable for a company attempting to create a customer loyalty. Given the number of other car rental agencies that exist you would think Thrifty would want to ensure customers continue to choose them versus guaranteeing that we will look elsewhere in the future by their lack of customer service. I will no longer rent from Thrifty and will widely share with those I know to choose elsewhere.