Thrifty Rent A Car review: Car rental at dfw airport

Okay, so this is my fourth attempt at this complaint. I filled it all out, hit submit and it took me to another page where I had to go through the whole process again. When I went back, it was gone. Twice if showed a prompt "ERROR Can not add file to temp directory. So I am not sending it with pictures of the receipts. Good way to keep people from getting their complaints to you, very discouraging, but not discouraged enough.
Priceline trip #:
[protected]
Jan 17 – Jan 24
·
Pick-up: 03:00PM
Confirmation #:
K73616208E8
I reserved a car through Priceline. The price of the compact car rental was $217.59 for one week. When we arrived at the rental counter, we were told it would be 35 minutes till there was a car available. That seemed unusual. As the young man was trying to process us, there was an issue. He tried to get the manager, but she was in a meeting. Eventually, he said he figured out the issue. I was returning it to a different location. That was not what I did when setting up the rental. I set pick up and drop off at DFW. When I talked with Priceline later, they told me the same thing.
He then adjusted (supposedly) to drop off at DFW. The priced changed from $217.59 to $408.46. I told him that was not what I rented it for and it should be the original $217.59. He repeatedly told me that was a good price for the week and I told him repeatedly that is was not the price I rented for. I needed to get to a conference, so I rented the car at $408.46. I asked him who I would need to talk to for a refund. He told me Priceline, which turned out to not be true.
They put us into a Ford Ecosport. This car was dirty. It also had an exhaust leak that got into the cab. So, the next day, I drove over there, filled up the car and returned it for a different vehicle because of the exhaust leak. It was giving my wife a headache.
I had asked for the manager and again she was not available. They had to call her. She did show up a few minutes later. By this time the young man who helped me the day before motioned me over. I told him that there was an exhaust issue with the rental and needed something else. I also told him that Priceline said that Thrifty would need to issue me a refund. I told him if they would give me a fun car like a Camaro or something similar, I wouldn't demand a refund. I wanted something that I normally wouldn't rent (Camaro) otherwise I would like an exchange comparable to the compact car and the refund. Finally, he told me that we were going to go outside and I COULD PICK OUT A VEHICLE OF MY CHOICE.
I was excited and good with the deal. But when we got outside, which was very cold, he told me I could only have a Chevy or Ford product. A Malibu and some Ford, even offered a Kia. I asked about the Camaro which is a Chevy product and he said he would have to charge extra for it. I told him, I was already overcharged for it. Okay...he was not following up with picking out a car of my choice. We finally settled on a Honda CRV. I have a Honda, not my idea of a fun car, like the Camaro I thought I was picking out. They had two of them there at the moment. It was cold and I was tired of fussing with it so I took the Honda.
As we were checking it out. He told me it was free, several times. That is great, it should be since I had to take time to come and exchange a car that had exhaust leaking into the car, which is a pretty serious issue. After I left I looked at the ticket he gave me and noticed an $87.23 Transfer exchange fuel and service charges. I thought, you got be kidding me. He repeatedly said it would be free. I filled the original rental car up and now you are charging me for exchanging a car that had exhaust leak into the vehicle? What great customer service! (SARCASM)
I thought I would wait and see if the charge showed up, thought it might be my misunderstanding. Today, I checked my Visa card and there was a total of $506.84. My rental went from $217.59 to $506.84. An additional $289.25!
They overcharged me because of some glitch, then charged me $87.23 because I had a bad vehicle. I was told it would be free...IT WASN'T! The young man was very nice. I was not rude with him, just wanted him to make things right. I was hoping to get into a Camaro and move on with life.
Unfortunately, this is where we are. Something needs to be done to correct this. I will try and upload all receipts in the form of a picture. I think a full refund is in order. If not, then $289.25 which is the difference from the original cost of the rental and what I was charged.
I tried to have the young man make it right. I wasn't going to pursue the difference if he would have given me the Camaro with no extra charge. It didn't turn out that way. If you would like pictures of the receipts you may request them. I tried several times and a error prompt came up.
Thanks for your time.