TigerDirect
Reviews and Complaints

11 years later- I would have said the same thing back then. You should've contact your Credit Card and dispute it, they would have for sure reimbursed you and taken it up with Tigerdirect. You would be solid 10000%

IT's really messy case!

I place 3 orders with this company and the first disappeared, of course after they had charged my credit card. The second I paid by Secure EBill and the check cleared the bank. 10 days after the check cleared they cancelled my order for non payment. The third, I actually received a couple of the items, but am still waiting for BO's. DO NOT DO BUSINESS WITH THIS COMPANY! You will be taken in one form or another. If you get anything your Rebate will not be honored or you will get Junk. I have enclosed a link to the Florida BBB and their report says it all. I wish I had read this before doing business with these total Idiots.

http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID= 1&strBCode=[protected]&ComID=[protected]

I purchased ink for my printer from them through Amazon. I didn't know I was suppose to check the expiration date on it. Never really thought about it actually. I don't use it much and after a yr and only printing a few pages, it is out. Comes to find out, when I purchased it, the ink was already 9 months past the expiration date. They sold me something that had already expired! I purchased it in Jan 2017, it had expired on March 2017!

I contacted them and they told me tough luck since it is past 30 days. This shouldn't matter since they sold essentially sold me a bad product.

Ordered my daughter's Christmas gift Mac Book. They took the order and my money and even gave us a UPS tracking number. After two weeks, they blamed it on UPS, my address, their shiping dept and then they finally admitted that they never had the item. To make it worse, they refunded all of my money except a Shipping Charge. They never call back and their supervisors give bogus extensions. Class act of a business that would not be surprised to be discovered as a shame. Buy at your own risk. And good luck getting your money back. I have had to get the BBB involved.

Terrible experience. After being a loyal TigerDirect customer for many years, they have lost my business for good. I made a mistake in the shipping address, and contacted support to have the package re-routed. I was told that the shipment would be re-routed, and given a confirmation number. The package was delivered to the wrong address despite the vendor's assertion that the problem had been taken care of. I contacted the vendor again, and was informed that it was not possible to re-route packages sent through Google checkout, and that the first support representative was wrong to have told me so. I asked the second support representative how the problem could be remedied, and I was told there was nothing that could be done about it. Worthless support staff, terrible support. I'll be using other vendors from now on.

We apologize for the inconvenience,

Unfortunately we do not have enough information in your post to pull up your information and better assist regarding this matter. Please contact me directly at ernie@help.tigerdirect.com so I can further assist you with your case.

I look forward to hearing from you soon.

Sorry you had trouble with that...merchants legally have 30 days to refund your card though, just so you know...

I'm building a computer and purchased a number of parts from TigerDirect a few weeks ago. One of the parts - a video card - was sold with a $15 mail-in rebate. I had it on my to-do list to take care of, and got around to it today while in the process of ordering a _second_ video card from TigerDirect.

Long story short, I wasted nearly an hour struggling through the 10+ steps of that mail-in rebate process before finally giving up in disgust. I actually had to call customer service at one point because I had spent over 30 minutes trying to look up my rebate code on their website. The last straw was a step where I had to cut out a label and glue it onto the envelope..."the rebate may not be processed without the proper label."

I presume that this is exactly what TigerDirect is hoping for...make customers work so hard for that extra discount that they give up and concede the extra margin. It's a well-known tactic, so why should I expect anything else?

As a customer that's spent a lot of money with TigerDirect, I'm done with the cynical rebate mindset. They've won...they've worn me out. They can keep their extra $15. But they've also wasted my time & p---ed me off.

Therefore I called TigerDirect to cancel my order for the second video card - worth $379. The rep I spoke to didn't ask why and couldn't give me a clear answer if my order could be cancelled. It was a frustrating call, and his attitude struck me as completely indifferent. So I emailed TigerDirect to outline the situation & explain why I cancelled my order...hoping that someone would read it and perhaps want to actually make things right. Their response: a two-sentence, misspelling-filled "Dear Valued Customer" blowoff email. They lose $379 from me and they can't even address an email to me by name?

So...why am I going to all this trouble to call, email and write this post over 15 bucks? In some small way I'd like to send a message to companies that cynical rebate schemes that are designed to minimize fulfillment are completely unacceptable. Yes this is unfortunately the status-quo for many, but it's still unacceptable. Frankly they ought to be illegal. I feel ripped off, but TigerDirect doesn't seem to care. They lose my business, and they don't seem to care. Amazing.

How to make this right? Refund my $15 immediately. No games. I spent over $1400 with you expecting this rebate and shouldn't have to jump through hoops.

My emails have gone unanswered and customer service offers no answer to the problem but to wait?

The rebates were supposed to be sent six to 8 weeks after purchase and sending in of rebates. Now, four months later, there is still no rebates and a total lack of any support from Tiger Direct.

I would urge
anybody who considers a purchase from Tiger Direct to make sure all rebates come from Tiger and NOT the manufacturer as Tiger Direct states "We are not responsible for rebates offered from the manufacturer." Yet, the advertise the rebates in BOLD print on their ads. Buyer Beware!

ascam

I have been deployed in Afghanistan supporting Operation Freedom as a civilian engineer for the past three years. In Nov 07 I ordered a laptop computer and some upgrade items at a cost of just over $1,700.00 which of course I paid on line prior to shipping. My order did not arrive and no one has even bothered to respond to my telephone and/or email complaints. Do you have any advise regarding how I should proceed with these people to get a refund?

Thanks and have a great day,

George

Jason, when you call, ask to speak to a supervisor. If the agents refuse or you get hung up, which it happens, try again or e mail Carl Fiorentino explaining what happened, especially the agent refusing or hang up if it does happen. Make sure you put the dates, times and phone numbers you called from. they can track down the agent that way. I used to work for them and hate them. I'm going to paste what I wrote on another site here.

I quit Tiger about 5 or 6 months ago. I was with them a horrifying 5 years, way to long. One of the biggest reasons I left is due to how they did scam, misguide, lie and put customers identities at risk. I just couldn’t take it anymore and left. Here are a few things they totally do badly. If you place an order over the phone and find you received extra product where the price ending is odd, like the cent value ends in .81, .75, .50, .25, etc, those were added by the agent without your permission, as they get paid a high commission on those. Their network is constantly having problems on a daily basis and information gets lost. The warehouse sends out returned items you purchased new if they don’t have it in stock. Lot of customers would call in claiming they received items with RA numbers on them and opened. They will replace parts of your order without alerting you first in order to fill the order. Then good luck in trying to return the item without any headaches. Now for the more serious and illegal practices Tigerdirect.com performs. Your credit card is always on file, your entire collection of credit cards you ever used with them is in file and every agent you speak to can see it in his screen. They do tell the agents to never tell the customers that Tigerdirect keeps credit cards on file, because it’s illegal they told us. They have had instances where metro dade police would be called to arrest agents for credit card fraud on the corporate office call center in Miami, Florida. Those agents would charge customers cards fraudulently since they keep card numbers on file for all agents to have access to. Many agents would get upset at customers on the phone for taking the agents time and not purchasing and if the customers account is on the screen, the agent will run authorizations on the customers cards many times as if to teach the customer a lesson. And although a lot of customers don’t understand this next point and get upset at agents like myself for trying to protect them, package tracking numbers. It is posted on Tigerdirect.coms website, tracking numbers are only sent to the customers e mail that is on the account at the time of purchase. Some customers wanted to change the e mail on the phone to get it, still without understanding. Many customers would call in because their packages did not get to them and were delivered elsewhere. That’s the reason why tracking numbers are not supposed to be given out on the phone or to newly changed e mail addresses on the accounts. You would not believe how many customers have lost their packages and money because of this fraud act. Since Tigerdirect doesn’t care and reprimands employees who follow the rule, the customer looses. Management made it clear for agents not to give the customer a hard time and give the tracking number over the phone. What happens with this now is that anyone with your name, phone number, e mail address knowledge, physical address information can call in and get your tracking information, call UPS, FedEx, etc and re-route the packages. Tigerdirect is owned by the Fiorentino brothers, 3 of them and from what I heard in the call center, they are attorneys. They know all the loop rounds everything. Onrebate.com was Tigerdirect, they were in the same call center and recruited a few of my friends. They told me just how crooked they were. They told me they would come in one day and management would tell them, ” Ok guys, this week we approve all rebates” and the next week manages would say, ” Alright everyone, this week we decline all rebates”. This applied to wrongfully filled and properly filled rebates. They got so much heat from that mis practice, they shut down Onrebate.com and had another rebate office do them. The first year I was there, one of the owners made a huge mistake of having a meeting with everyone in the call center. He spoke about how badly Tigerdirect.com was getting hammered from bad reviews and comments on review sites. So he told us he was assembling a crew from the call center to post positive reviews and comments on every review site to drown out the negative reviews. Till this day, they have people posting everywhere to counter the negative feed they are getting. This are just of the top problems with Tigerdirect.com that I just couldn’t deal with anymore. I was such a good employee and person when I started there and in 5 years it turned me into such a depressed, mean and angered guy. I’m 42 years old, been working since I was 12 years of age and never, ever, ever in any job have I ever been written up, suspended, reprimanded, etc. At tigerdirect.com I’ve had 5 suspensions, about a dozen write ups, reprimands up the wazoo. All for following my training, doing the right thing, following the rules. They wouldn’t fire me because I fought them through HR with the rules. So they figured that I’d eventually get tired of suspensions, write ups, etc and just leave. Well, I’m tough and lasted 3 years of crap from them. Since I left them, I’m back to being myself. I’m happy with a constant smile on my face as I used to have. It’s such a huge load of my back since I left them, feels great to be the happy go lucky guy I am. I just feel bad for the customers that have been fraudulently hurt or will be soon.

TigerDirect.com USA
Complaint: Pinnacle Internal Capture Card Studio 10

Tiger Direct Poor Service. I purchased a Pinnacle Capture Card from Tiger Direct. The service was prompt receiving it but I found that the amount I paid exceeded the the invoice total. They confirmed me a price and thats what I paid I found the invoice price was less than what I paid and after numerous emails to them and they were unable to read a Publisher Document from a scan and sent them another Jpeg file which they viewed and agreed that I was entitled to a refund. As they asked for a scan from the Bank Draft that was sent. After I keep emailing them for some time they now say that there is no refund owing. So this has been going for over six months now. Looks like they don't want return customers . So I would advise people to stay away from Tiger Direct. I was going to make another purchase of about $300 but obviously they dont appreciate my custom so I will go elsewhere if this is the best they can give.

Do not buy from this website any more. They changed policy, now you can't return to warehouse, and you have to pay shipping, no matter for what reason you need to return... Also, you have to use their shipping box, otherwise, they won't credit you.

They changed their policy just to make it is hard to return, or give back your credit.

Bought a Acer computer from them and they "give" you a free gift of anti virus protection for 6 months. Then a recurring credit charge occurs afterwards to continue to get the anti virus software. They give no realistic way to cancel the recurring charge as they require the serial ID number from the retail packaging of which I never had as it was directly put on the pc. No other way to cancel the charge or get a refund. I won't do business with them ever again. If you do, make sure you uncheck their free gift of anti virus software.

I bought a computer from TigerDirect.com thinking reliable company by trusting their rebate offer. I had very limited budget to buy the computer. I could only offer the price after rebate. I received the computer with other items in a big box. I needed UPC bar in order to apply for the rebate which was missing and asked them to provide me the UPC bar to apply and get the rebate refund. I'm the owner of the computer and told them i can provide anything they needed. They just don't listen and don't try to be resolve the matter.

I sent 10s of emails and several phone calls (usually need to wait 1 hr) to get the live person. They are not cooperative to helping this rebate matter and not willing to take the computer back.

After several months of correspondence now, TigerDirect's sister company ONRebate.com confirmed that i will get the rebate back. I had posted message under "Poor After Sale service" in complaint board. It took long time to get the $100 rebate.

I'm very sorry that you went through this negative experience. Was this resolved to your satisfaction? If not, email me at care@help.tigerdirect.com.

We are very sorry for any inconvenience the delay in receiving your rebate may have caused. Please contact me directly with your order number at adela.gomez@tigerdirect.com and we will do our best to resolve this to your satisfaction.

To whom it may concen,

I have been ill and not able to persue this issue. I did send in the infomation for the second time. I believe the items I needed to complete the paperwork, which was a new rebate form and a receipt for one item and the upc for the other. I have infomed many of telephone pesonnel that I did send in a upc from the box; later I"m told that it was not the one they needed; but it was a barcode. I do not work in retail and so I did not know which to send, but I did send one. I feel like I am being treated as if I am lying and trying to steal something by getting these rebate. I have a charge on my credit card and a receipt given to me from you as proof of purchase. Please recheck all my applications and let me know th outcome.

Thank You,
glennie williams

I am amazed that TigerDirect is still getting away with rampant fraud and immediate hostility toward customers. I ordered a computer from TigerDirect many years ago when Windows98 Second Edition was still a widely used OS. Instead of using the billing address of my credit card, TigerDirect decided to botch the shipping address by substituting the Mabelvale zipcode with a Little Rock zipcode. This apparently confused the UPS people so the package was delivered to my workplace instead of simply calling my phone number to verify my address. By the time I discovered where my shipment was, the box had been opened despite the fact that my name was clearly marked on the package. This concerned me because at the time there was a campus-wide problem where one or more thieves would open the box containing a new computer, steal the innards, and then re-box the computer. I would not know if this happened to me until I got it home. Had TigerDirect and UPS been prudent in their business practices, I would have been a satisfied customer.