TigerDirect
Reviews and Complaints

I really hope that my review would be helpful for other customers. Tiger Direct Canada Inc. doesn’t provide good services and can’t even deliver the order to correct address. I have bought present for my daughter and after 2 days my card was charged for $230. I got the confirmation and USPS tracking number. 12 days later I got the email from the customer services and it was mentioned that I should get my order by now. I checked the tracking number and it showed that the order was received and signed, but in different state.

In December 2014 I have purchased a computer mouse for $85 as a new year gift. Estimated delivery was 5 days. On January 8th my item was not even shipped so I cancelled my order- took me 2 hours. I was refunded my money. Yesterday January 28th my card was charged again by TigerDirect. The charge was for 83.99 and came unexpectedly so my account was over the limit. I started a chat with them and found out that "a third party" shipped my item on January 27th! That is more than a month after I paid for it and 20 days after I cancelled my purchase and was refunded. There was no notification of any sort, they just charged my card again. The only suggestion I have been given by customer service is to refuse the parcel in hopes that when it gets back to this "third party" I would be refunded.

On 11/28/14 this year, I order three items from TigerDirect.com. This order arrived a week later. I had ordered a tablet, speakers and a McAfee anti-virus program. The McAfee program was missing, although I had been charged $30 for it. The tablet was supposed to have a full rebate with it. No rebate form could be found at their website. I attempted to call them several times, but got the usual, "high call volume and we can't answer, send an e-mail." I sent two e-mails and after another week received a response that "we are checking with the carrier" to see about the McAfee! I can tell this is going to be a long, drawn-out affair with them. Tiger Direct literally has thousands of consumers complaints. I should have checked before. A few days after the order mentioned, I placed an order for another tablet and another McAfee for the rebates. They arrived about a week later. This time, TWO sets of McAfee arrived, although I only ordered one (and two were charged to my credit card). I have again tried to call them. I had also ordered a PNY 64K flash drive which was supposed to have a rebate for the full price. No rebate form on the Tiger Direct website. I am now trying to return several items. If you buy from them, you will find they will NOT let you return most things unless they are defective, and then not for a refund, only for an exchange. You do business with these thieves at your own risk. I have also filed a complaint with the Attorney General's office in Florida. If you've been scammed by these cretins, I suggest you do the same. At some point, this may result in a class action suit against them and some of the money they have wrongfully pocketed may be returned to the victims!

I bought laptop and tablet from the company www.tigerdirect.ca. Total rip off. The seller provided fake tracking number, which showed that my order was delivered. I tried to contact the seller, but this jerk ignored me. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

BUYER BEWARE, NOT A RELIABLE COMPANY ANYMORE AND YOU PROBABLY WILL HAVE A WORST EXPERIENCE EVER! They are so busy trying to make sales, they lie about the items. If you get a wrong item, which is common anymore, or if you get a lied about item, they will NOT refund your money, then you have to call your credit card company to resolve and chargeback. What happens is if you call their Tiger Direct's Customer service, and you try to escalate the call to get it resolved, they are so ignorant that they put you in a continuous loop of people forwarding the calls! Absolutely HORRENDOUS ! NOT one operator seems to get the previous story about why you called, neither do any of them resolve it. AND BE WARNED, Do not trust them when they say the money is back on your account, go in and find out because they LIE LIE LIE. In fact, do not be surprised because they are know to doublecharge, or ship another because they are trying to make commission and will ship something you did not order! They have lost a very old customer here!

Tiger Direct requires a mn order confirmation or invoice to fulfill rebate. When order update is sent shoiwing order has shipped they deny rebate.

I am attaching - "rebate rejection" a screenshot of rejection of rebate

I am attaching "tiger direct" partial view of rebate form and order update serving as order confirmation

Account #: [protected] Order #: J1253323 - The television broke completely within the 90day warranty time and the company and the “warranty company” have not replaced or refunded me for the television and have been giving me the run around for over FIVE MONTHS now. I have emails that date back to November 2012 not including telephone calls made and any telephone number I am given simply circles around to them saying the other telephone number is taking care of this. I have emails advising me that it should be taken care of in a few days dating back THREE MONTHS ago.

I ordered a BluRay player from Amazon, filled by TigerDirect. I received the box from Amazon, did not open it (MY FAULT), wrapped it, gave it as a gift. When the person opened it, I noticed it was the WRONG item. Sent an email, received this :

Dear Valued Customer,
Thank you for your email.
Unfortunately, we can no longer issue a return for your product because its already past 30 days. Please be informed that we can only cover 30 days of the warranty from the date of purchase. We apologize for the inconvenience.
Should you need further assistance, please respond to this email.
Thank you for contacting us today.

This past Christmas, I got a Dell computer from the online company Tiger Direct. Unfortunately, it had defects. When I called Tiger Direct (12/28/11) about getting my computer repaired, a TD rep told me that before they would do anything, I needed to contact the company (U.S. Micro) that sold them the computer.

Then the TD rep told me that I had to get a “case number” from USM and give it to TD. Well, I tried, but USM wouldn’t answer their phones, and when I left a lot of voice-mails, they wouldn’t call me back. In the first voice-mail, I even said that I needed to get that “case number” for TD.

Finally, in one voice-mail message, I mentioned the word “scam, ” and Tom from USM called me back and left me an answering machine message with a different number. I thought the problem would be solved, but when I called that number, I was directly connected to USM’s main voice-mail again. So, I left my same message.

A few days (1/9/12) later, a man named “Son” from USM left me an early morning answering machine message with the same new number. A few hours later, I called for Son and was told that he was on another call. I asked that he call me back. (Of course, I left my phone number.) Neither Son nor anyone else at USM ever called me back.

This looks like a hustle to me. Here’s why:
(1) TD and USM do business together.
(2) TD has a “case number” requirement AND a 30-day return policy.
(3) USM failed to get back to me and give me that “case number” within TD’s
30-day period.
(4) Because USM failed to get me that “case number” within TD’s return period,
TD did not have to pay to repair my defective computer. I still have it.
(5) TD does an enormous amount of business, and USM sells them a lot of
products. Therefore, it’s very likely that I’m not the only TD customer who
has had this experience. Therefore, it’s very likely that some of these other
customers have made TD aware of this situation.
(6) Yet as long as TD allows (or encourages) USM to dodge contact with these
customers for 30 days, then TD can avoid repairing the defective products it
sells to these customers.

After all that, I wrote several letters to TD’s Customer Service Manager, Rosemary Lindsay. My letters included all of the details of my predicament—dates, times, the defects with my computer. But she never responded to me.

I think that TD is so big that they think they can do whatever they want. So when a customer contacts TD about a product with defects, TD requires the customer to get a nonsense “case number” from a third-party and to do it within the return period. And then TD just waits. Then TD and the third-party can play the odds and hustle these customers for 30 days. And even if TD does repair a few defective products, TD’s hustle saves the company a lot of money.

TigerDirect has foolishly partnered up with Everyday Privileges Gold (aka Buyers Advantage). This company belongs to Trilegiant Corporation who are known to be scammers. I can still confirm as of 4/8/2012 that they are. TigerDirect.com offered me to their partnership saying that they will give me $40 cash back rewards. I thought I'd give it a shot since it was only $1 to do a 30-day free trial and I was interested in some of the benefits that it could offer. I cancelled the trial membership within in the 30 day period, however it was a pain in the freaking ***. The sales people will not shut up and listen they will insist to offer you additional crap and make it sound fancy. Don't even bother listening to them, you have to demand you want to cancel. A few weeks later, I found out that they charge you twice $1 because they will sign you up for Everyday Privileges Gold AND Buyers Advantage (which is apparently two different businesses but they offer the same crap benefits). In the phone, they don't tell you that it's a double charge...they will act like it's from one company, one charge.

The whole thing is a scam, the benefits suck, it's not worth to even pay $1 for a trial (don't let them steal money from you). I will no longer purchase anything from TigerDirect. Stick to Amazon, they will take care of you.

This is the last time I ever order anything from Tigerdirect. I am also advising anyone I know to steer clear of this company. My last order was not shipped on time and I even did a follow up call the same day to make sure everything was in order. The first rep treated me like I was an *** for even checking on the status. The next day (when it should have arrived) I called and the representative was dishonest. He blew me off and told me that I ordered it after midnight, so technically the order was only entered on that Friday. Actually, I had ordered it Wednesday, late in the night, and the checkout screen showed ''for delivery on Friday''. I called again, got a different guy, and he proceeded to berate me and tell me off when I told him I was getting the runaround. He spouted off something about being an employee for 1 1/2 years and threatened to make me pay even more for the overnight shipping I had already paid for. He was very aggressive and I had to get quite nasty with him in order to stop him from telling me off over the phone. I was then put on hold for 20 min;. Then at the end of the call, he tried to scam me for unecessary ''maintenance'' software and when I declined, he tried to use his customer assistance as a guilt trip|. He said ''oh, so now that I helped you, you're not gonna help me out?''". When I said please don't hard sell me sir, I would just like confirmation and to be on my way|. He hung up on me.. NEVER AGAIN TIGERDIRECT:. I will now buy from newegg|.com from here on out.

Purchased a lightscribe external DVD on 6/3/2011. On 6/8/2011, tigerdirect.com requested that the product be returned to them (something about a service interruption, which after speaking to 4 different customer service reps, including a supervisor, still has not been explained). On 6/10/2011, I spoke to customer service, who then told me I had to return the item (the same item they requested by returned) before they would send another out (she eventually assured me it would be shipped on Tuesday). On 6/13/2011, my account had been noted that my order was being held until they had confirmation from the customer, which I called in, was told that was an error, and a second customer service rep advised it had in fact shipped and would be received on Tuesday or Wednesday. On 6/15/2011, my account was still showing the item had not shipped and needed customer response, which I called a third time, and was told that it would be another 48 hours before the item would ship (despite assurances on 6/13/2011 it was already shipped). Finally asked for a supervisor (and my 4th member of customer service) who told me a story contradictory to all of the other stories by the first three reps. I finally just cancelled my order.

Recently ordered 2 computers from TD. The first was a touch screen and the screen was damaged during delivery. Also purchased an ACER desktop that had a failed harddrive. Called the manufacturer and they said to return it to seller.

When calling TD, it has been virtually impossible to break through their phone scripts and try to get these issues resolved quickly. Also was stated that they don't have the manpower to test every product for proper functions. They are just throwing product in boxes and sending them out. If there is a problem, then your wait is extended by however long it takes someone there to process a transaction by pushing keyboard buttons, which seems like 10 business days...

After purchaseing a cheap steering wheel a thrustmaster universal challenge it went bad on the 31st day of having it. The wheel came with a 2 year warranty after contacting tigerdirect i was told to contact thrustmaster which sent me back to tiger with this email

Dear Travis Garrason,

Thank you for your request.
In order to resolve the issue you have encountered with your
Universal Challenge 5-in-1,
please refer to our response herewith:

We thank you for your choice of Thrustmaster products and for reaching
us regarding your issue.

As mentioned over the phone, you will have to get in touch with your
retailer and tell them that you have already phoned us and that you were
reassured about the two years warranty of all Thrustmaster products.

In case they refuse to have your wheel changed, please ask them for a
written answer telling you the reason they refuse to do so and also the
name of the person with whom you have spoken and a phone number where
they can be reached.

We are looking for your email telling us the status of your issue.

We hope that the information we have provided is useful and has
helped to resolve your query.
Have a good day and please remember that Hercules Technical Support
is at your disposal for any other information you may need.
You can reach us via the Web at the following addresses:

http://ts.hercules.com/eng for the latest updates and FAQs

or by telephone at one of the numbers listed on the following page:

http://ts.hercules.com/eng/index.php?pg=contact
Kind regards,

Your Hercules Technical Support Agent, Octavian

Ok, so finally tiger will do a return but instead of a return they charge a 2nd steering wheel to my card without permission I call them back to get this charge canceled they did and gave me a shipping label and ra number but when i checked my bank acount they still charged for the wheel which over drafter me by 12 dollars. If I had this kind of money I would not have bought a cheap steering wheel in the first place. So my cheap steering wheel of 29.99 has costed me 63 dollars and some change and more to come on monday when bank adds more over draft charge. Thank you tigerdirect for being so great. I have purchased and sent more to tiger to purchase products over the years but never again.

Bought Digital camera had nothing but trouble getting it package was lost, tigerdirect would not answer any of my e-mails until I gave them negative feedback.After negative feedback was left all of a sudden I heard from them please reverse the feedback and we will refund your money.I said no and after several e-mails they said the refund was processed on 2/12/11.nothing So I also filed a complaint with the B B B and they ignore them to this buissness doesnt care about customers negative feedbck or any reglatory buisness.

I sit here on hold with Tiger Direct for 46 minutes trying to get their screwup fixed. I ordered two Kodak D830 picture frames for Christmas. Tiger Direct sent me two Kodak P730 picture frames.

The box is labeled correctly by Kodak as a P730 but Tiger Direct puts their own label calling it a D830 over the original Kodak Label. Nice scam.

So after 58 minutes total on the phone with customer service, mind you that this is actaully dealing with a person all during this time, the resolution is I need to ship these back and they will "see" about sending out the correct ones. All said and done, one hour on the phone with customer service. One hour to pack and return the crap. Three weeks until I might receive the correct product. They will not me refund for credit! Plus I have to do last minute shopping locally to find the correct one for Christmas day. Thanks for ruining my Christmas presents.

I was a loyal Newegg customer for almost a decade. Only had to return one product to Newegg due to a defect and it took me 3 minutes on the phone and received credit ASAP. Probably 400 orders from Newegg over the years and not one screw up like this.

First and last time I order from Tiger Direct. Shame on me for trusting them. Covering up the correct model number on the box with their own label and incorrect model number, is nothing sort of a scam.

When I ordered a monitor from them they charged me twice when I first placed my order, leaving me 16 dollars left in my bank account.I called them up and they said they only charged me once and demanded proof that they charged me twice.Well I had him stay on the line while I called the bank and the bank told him that they charged me twice.Tigerdirect put my money back in but thats not where it ends.

Fastforward 3 more days, i'm in wal-mart and i go to use my debit card and it got declined, so I went to my nearest bank and asked them whats going on and they told me that tigerdirect charged me again, this time leaving me 40 dollars in the negative.The bank gave me back the money they charged for the second time and i cancelled my original order.

Never deal with this people, they also go by the name Circuit City (they aren't the old Circuit City, they just took over their website) and Compusa.

I will never deal with this company again.

I called TigerDirect to order an Offlease IBM PC. Lorena Bezerra was the Acct. Rep. I spoke to. She convinced me that I could purchase the same pc, as part of a package deal, with the purchase price being the same after the $170.00 rebate. She said she would see that I got the approiate rebate forms I requested. I received two separate shipments from TigerDirect; one for the two software programs included in the sale, and the other for the computer itself. Neither included the rebate forms. In contacting TigerDirect, I was told the rebate forms could be obtained online, which I did. I completed each form and submitted them with the required documentation. I made copies of what I sent. I thought it odd at the time, that there was a TigerDirect label on the box indicating it was for TigerDirect, where the UPC code should have been. Since the rebate was sent to Computer Associates, I assumed an agreement was contracted between TigerDirect and Computer Associates. No so. I was informed that my rebates were denied because I failed to submit the official UPC codes. It wasnt my fault that the UPC codes were not affixed to the shipments received. I voiced my complaint directly to Ms. Bezerra on May 31, 2006. I never received a reply. Instead, Ive been dealing with countless reps without results. I complied with all their requests via fax and email, yet I never received a reply to my last email, which was dated Sept. 7, 2006. It should be noted that I was acting on behalf of my ex-husband, Dale Glase, who actually purchased the comuter for me with his credit card.

I bought a sata hard drive online from tiger direct. It was advertised with a $30 rebate. When I tried to claim the rebate, I was informed it was valad until 6/1/10. The offer was on line 6/10/10. The day I ordered it. It arrived 6/17/10.

I bought it because of the rebate.

There is no place for the information of who I am:

Mark bready [protected]@yahoo.com