TomTop Group
Reviews and Complaints

They delivered my order pretty fast but one item was missing and after I contacted TomTop they promised to ship the missing item as soon as possible. That did not happen, because several days later they contacted me and said that it was no longer available. Their rep said that refund was not possible in my case (they did not explain anything) and said that they'll contact the manufacturer. That was just another empty promise and they never did anything to help me.
When I contacted them again and told them that I was already tired of waiting, they only said that I need to be more patient. They have the poorest customer service I have ever seen! Avoid at all costs!

Im having issues with a car DVD player I ordered it about 3weeks ago. It was supposed to be expedited shipping in two till five days and it's still yet to even be shipped out ive tried emailing on 3 separate occasions as a tomtop customer I have probably spent a thousand dollars or better never had a problem I'm hoping we can resolve this and continue to do business to further

BN16J10X5905-7UA74V oder tomtop
Track Number:RL901885360CH
This is my order & track no. i order my thinks on oct-2016, still i did not get my order thinks. so many times i chat with customer service but i did not get any proper answer from them. since 4 months no any update about it .
i need my thinks give me solution how i will get my order thinks

I have ordered the
High precision digital copper foil thickness tester gauge for pcb copper-clad plates lcd backlight
Sku: e0792 order placed date:[protected]:37:41 and paid for this via paypal. They never contacted me back to inform me if it was shipped or what, or provide me with a trace number... I tried to contact them through their online help at their website but this is closed all the time... I email them but I have not received any answer... Even when I commented at their fb profile the only thing they answered was to contact the customer service but they never provided me with the details how and where to contact them...

I ordered a phone in October 2016 and I still didnt get it.
It used to say in tranzit, now the tracking number cant be found.
Money has been taken on Octor the 21st from the debit card.

Sent many emails, and no one responds to them, but they keep spamming with newsletters. the online chat seems to never be online.
they dont answer on their facebook page either.

I still want the order, or my money back.

This is the tracking number: RX552778987DE
Order Number: AN16J21P0408-11M3IX

This is the product: Ulefone Metal Smartphone 4G LTE 3G WCDMA

When the package arrived the box was looked worn down. At first we didn't put much thought into as it could have been poorly handled during shipping. Usually when this happens the product isn't damaged but in this case the screen was cracked. The screen had cracks running through it and it looked like it was dropped during the shipping process. We received the product February 28th in our mailbox. Like I stated before the box was I'm horrible condition and the navigation system was broken. It's screen was cracked and I hope you can replace it.

I did not receive a comfirmation
Credit-card as been debited
Armand.[protected]@gmail.com

Logo paypal 22 fév 2017 03:28:48 cet
Nº de transaction : 9hl29029ue2956036
Bonjour armand schmitt,

Vous avez envoyé un paiement de $41, 99 usd à tomtop technology limited. ([protected]@tomtop.com)

Il est possible que la transaction n'apparaisse qu'au bout de quelques minutes sur votre compte.
Marchand
Tomtop technology limited
[protected]@tomtop.com
+86 [protected] instructions au marchand
Vous n'avez pas saisi d'instructions.
Adresse de livraison
Armand schmitt
Maison des ducs
73220 aiguebelle savoie
France
Informations de livraison
Le vendeur n'a pas encore fourni de détails concernant l'expédition et la livraison.
Description prix unitaire qté montant
Kkmoon wireless wifi 720p hd h.264 p2p 1mp ap ip network home ir security camera p/t webcam
Nº de l'objet s435-au $32, 99 usd 1 $32, 99 usd
Sous-total : $32, 99 usd
Livraison et frais de dossier $9, 00 usd
Total $41, 99 usd
Paiement $41, 99 usd
Le débit apparaîtra sur votre relevé de carte sous l'intitulé "paypal *tomtoptechn"
Paiement envoyé à [protected]@tomtop.com
D'un montant de €41, 19 eur
Vers un montant de $41, 99 usd
Taux de change : 1 eur = 1, 01962 usd

Numéro de facture :bn17b22b2624-7mg8ky

Received non-working Andoer LH-811Headphones. Oct 2016... after many emails to/from Tomtop, where i refused to keep headphones at an offered discounted price, item was authorized for return and delivered by USPS to City of Industry on Dec 7th 2016...to-date i have not received my credit to Paypal from Tomtop. To-date, 03-02-17, i have not reeived credit for returned item.

J.Green
NYC

Hello,

My name is Michael Pugrant. I recently purchased a Luctan S912 RC car from www.tomtop.com. I've had the car for about 2 weeks and it is now not working properly. I have looked into returning the car back to tomtop however I cannot seem to find any way to return it on their site or find a customer service phone number to call. I was hoping to see if anyone can help me in returning or exchanging the car or if you know of a number I can call? The model number on the bottom of the car is FCC ID: 2AGQ59115. I can be reached at [protected] or you may respond to this email. I am looking forward to hearing back from you soon.

Thank you,
Michael Pugrant

Purchaser doug plimmer
Product code bn17804t3759ehrc37
Tracki g number rl906499819ch
Dispatch date 2017 02 04
Delivery address i4 torcross way, halewood, merseyside, uk
Payment method credit card
Payment debited to credit card account

Please note goods not received as at
2017 02 22

Please ensure goods re sent using uk addtess and tracking number.

Thank you

Doug plimmer

I ordered a double din dvd player and it came today and installed it and it just has a blue screen nothing else - no radio, no cd, no dvd just blank blue screen and it did not come with a remote has it had on the website. Im very upset about this because i have a car show in 3 days and the double din cd, dvd player is the finishing touch. Please contact me asap!

email = [protected]@gmail.Com
phone number = [protected]

**( please contact me right away about these issues )**

TomTop is a very bad and dishonest company, I would not recommend it to anyone. I simply wasted my money on a very poor quality product. I used my phone only for two months before it broke!
TomTop refused to refund me or replace the phone. I asked them to fix it but they said no and told that I need to take it to a local repair shop.
Literally, this online store sold me a defective product and refused to take any responsibility. Even after I threatened them with the police they did not care. I can't believe TomTop is still in business. Look at all these reviews, and there are much more on the web. Do not risk and stay away from this fraudulent company!

I have ordered the kkmoon camera since 28/01/2017 and paid for this via paypal. They never contacted me back to inform me if it was shipped or what, or provide me with a trace number...I tried to contact them through their online help at their website but this is closed all the time...I email them but I have not received any answer...even when I commented at their fb profile the only thing they answered was to contact the customer service but they never provided me with the details how and where to contact them...

this order was placed 2017-01-08 and it came a month later plus the straps are broken iv complain on the site but no reply can i get compensation for this and a refund. why has this happen plus on my account it has not been submitted as received im not sure but that might be the problem why i have not received any emails back on the status of my problem witch im very displeassed

I have been trying to get an answer on this item i purchased. Below is the attempted contacts, invoice numbers and item. I have made several attempts to get this taken care of. I can't find any phone numbers to contact anyone directly, why is that? I have tried to be patient and polite, but my feelings are getting the best of me. I just want one that works right or a refund of my money! I feel as if i am being ignored, not getting any response at all. I am ready to contact the BBB!

Fw: Doesn't work properly ( KKmoon 7" HD Touch Screen Portable GPS Navigator 128MB RAM 4GB ROM FM MP3 Video )
LB
lawrence bridgforth
Reply|
Yesterday, 6:30 AM
You;
[protected]@tomtop.com;
[protected]@tomtop.com;
TOMTOP ([protected]@tomtop.com)
I have been trying to contact someone about this issue since the day i received it. I have tried to be patient about this, but i'm starting to feel as if i'm being ignored. Is someone going to contact my and let me know what to do on this issue?

From: lawrence bridgforth
Sent: Tuesday, January 31, 2017 5:03 AM
To: [protected]@tomtop.com; Lawrence Bridgforth
Subject: Fw: Doesn't work properly ( KKmoon 7" HD Touch Screen Portable GPS Navigator 128MB RAM 4GB ROM FM MP3 Video )

I am still waiting on a response from my first email about this defective item. Is someone going to respond to me about my issue? I understand your holiday, but it has been well over 72 hrs and no communication from you at all! Someone PLEASE, contact me and let me know my next step! This is my 3rd attempt at making a contact!

From: lawrence bridgforth
Sent: Monday, January 23, 2017 11:48 PM
To: [protected]@tomtop.com; Lawrence Bridgforth
Subject: Doesn't work properly ( KKmoon 7" HD Touch Screen Portable GPS Navigator 128MB RAM 4GB ROM FM MP3 Video )

Your order information:
Order number No.AN17A17J4003-2LG46E
Total Amount USD 36.94
Order Date [protected]
Shipping address United States Minneapolis 5111 Aldrich Ave N
I received this item today. It is not working properly, The USB cord will not charge the unit so i had to use another one from my MP3 player to charge it. My next issue is that when i try to program the time it changes on the unit itself but not the GPS. My last issue is when programming the GPS to an address or anything necessary to use the keyboard my problem is if i push K, i get J and if i push 2, i get 1, push 9, get 8. I tried to reset it with no luck! I can't get it to work right!

I have been waiting on the item I had purchased [protected] and I have yet not received a trace number. And it still says still processing, I have called every number, and even emailed the email address that was provided for this company. And the only email they send back is more and more discount sales. I WILL NOT EVER USE THIS SITE AGAIN. I am very upset about the business services you guys have. Can someone please contact me.
My email address is [protected]@gmail.com
And my order number is
BN17A20X2558-Q48WI

I placed an order for umi mobile on 15.01.2017, and you promised to ship it within 7 days. It was pre-sale order, that I know, but on 25.01.2017, by mail, I cancelled the order and cancelled confirmation received from you stating that I will receive my refund within 2-3 days by Olivia. But till date, I have not received refund. This is not fair for your esteemed website. I, numerous, mailed to customer care, but nobody is replying me. Sir, you are hereby requested to look into the matter and settle my refund, as I want to use the money to place another order with you in future. Thanking you.

To whom it may concern,

I have recieved my order of the jjrc h11wh drone and I was very unhappy with the product I received. The camera would not work at all. The drone will not fly after numerous attempts and only 2 of the propellers are working during takeoff. I kindly request a refund of $44.99 of this quadcopter. Thank you for your time.

Sincerely,
Arvind Saxena

I have purchased item under order number an17a15m3738-aqexuv from 15th of january 2017 under priority shipment. It is already 12 days since the date of order, no information on the delivery info. Why is "processing" still for my item? I have no of tracking number in tomtop my account!
Please inform by e-mail when I could receive this good.
E-mail : albert. [protected]@telenet. Lv

I purchased two h501s drones (sku RM5060W-US) one was broken upon arrival and the second one does not work. I brought the one that was not broken to a hobby shop to assist in getting it started up and they could not get it working as well. I purchased the drones on [protected] received them on1-24-2017. I would like to return them both and receive a refund . Please send me the forms or information to return them.
Internal Air Way Bill No: [protected]
Thank you,
Jack Myers
Tel: [protected]
Address: 9665 Jeffcott Rd., Wilton, CA 95693