TomTop Group
Reviews and Complaints

I received package from wn shipping co 475 doughty blvd, inwood, new york 11096.
No invoice in package. air brush system does not work! have no idea who to send back to.
Charged on my bank statement from credit card 11/05 11/07 paypal tomtoptechin.
[protected]. I wrote /faxed the shipping company and they sent back email saying they would get back to me. their fax number is [protected].
Thank you, charlotte cherryhomes. email [protected]@pineland.net.

Ordered something, paid and then get an email the next day saying that if I want the item I ordered and paid for, it would cost me an extra $5. They said that this was due to increased costs from supplier, but when I checked today, 2 days after ordering, it was still the same price that I had paid. Con artists. Also customer service is non existent. Basically they said, pay the extra or go away!

I've bought a camera (GoPro) at 20 NOV 2017.

Since then, i've bem contacted the delivery service from my country to know when it would be sent to me, and I did not receive this UNTIL TODAY, 31 OUT 2018. There is almost 1 year!

I contacted the postage/delivery service from Brazil (Correios) and they said to me that the product was misguided (or something like that), and they said that I needed to contact the TOMTOP to ask for a reimburst (This must be done by the store, not me!), and then TOMTOP could reimburst me.

I sent many e-mails and also contacted by the Facebook TomTop and I just receive messages to wait (First message was at 29 Jun 2018).

How can I proceed? Tomtop don't answer my, Correios (Brazilian postage service) says that tomtop needs to contact them.

There was 200 Brazilian Reais spent, it's a considerable money.

Bought Zeblaze plug from Toptop along with 2 more generic bands. Arrived with function like heartrate not working.
Other 2 bands all functions worked.
Emailed Toptop with 5 pictures. Reply of excuse and to wait for upto 72hrs. They then asked for video evidence. I obliged and sent them video. Zeblaze plug died after 5 days. Since then they are delaying again and again asking me to wait 72hrs over 3 weeks.
I tried uploading video here but the size is 64 mb and this site only takes 32mb video..
Here is the YouTube link of the video.
https://youtu.be/ZF4pJBDk4_8

Hi,

I ordered xiaomi m365 from tomtop website-germany warehouse .I used my visa web prepaid card and it draw funds from my card but on tomtop profile says that payment is being processed but during the process some error ocured and my fear is that nobody will even swnd me the product because i already send mail to company.Both of the company mail and also on messnger on facebook.
Here is my mail- [protected]@gmail.com

stay away from this company they will not refund for a FAULTY item. They just take you money and dont care
I will never buy from them againas I do not want to loose any more money.

TOMTOP should be BANNED FROM THE INTERNET> I'm going to see if my credit card company can do something about them

TOMTOP is a disgraceand should not be allowed to go on

iTEM WAS RECEIVED FAULTY, , BUT TOPTOP REFUSE TO MAKE REFUND

transaction number was 1XR6450987474684S

I have sent many many emails but they still refuse to make refund nor will they replace the item.

They appear to be rouges who dont care at all. BEWARE OF BUYING FROM THEM AND NEVER TRUST THEM WITH YOUR MONEY. tHEY CANT BE TRUSTED.

beware tomtop

I placed an order for TPA3116D2 50W*2+100W 2.1 Channel Digital Subwoofer Power Amplifier Board, and you promised to ship it within 7 days. But after 60 days i not received my order, then on 20.09.201b, by mail, I cancelled the order and cancelled confirmation received from you stating that I will receive my refund within 2-3 days by TOMTOP. But till date, I have not received refund. This is not fair for your esteemed TOMTOP website. I, numerous, mailed to customer care, but nobody is replying me. Sir, you are hereby requested to look into the matter and settle my refund, as I want to use the money to place another order with you in future. Thanking you.

This item was delivered under a year ago and worked fine for nearly 11 months. Then it stopped working and troubleshooting revealed that the car charging adaptor is broken - and despite many emails TomTop, they refuse to honour the 12 month warranty.

They will not offer to fix, or replace, or refund the faulty item.

The only thing they will offer me are points to use on their website - but these are basically worthless as you are only allowed to use points up to 30% of the value of the order.

Avoid this company at all costs

hi! i'm hannah gundel. i ordered a reusable straw yesterday and i realized that the shipping address was wrong and i don't know what to do because i can't change it. the shipping address says "rocky point, alabama" when i types in "rocky point, new york." i do not know how this happened but i'd like it to be fixed before someone recieves a reusable straw they did not order. please cancel the order and i will repurchase it.

Hi placed anpaid for product below on 20th August, however have not received any response. Please advise what is happening.

Merchant
TOMTOP TECHNOLOGY LIMITED
[protected]@gmail.com
Instructions to merchant
You haven't entered any instructions.
Delivery address - confirmed
Ronnie Stuart
19 Ross Way
Edinburgh, West Lothian
E H54 8LA
United Kingdom
Dispatch details
The seller hasn't provided any dispatch details yet.
Description Unit price Qty Amount
HOMTOM S99 Face ID 6200mAh 4G Smartphone 4GB 64GB
Item Number PZ0303B-EU £96.67 GBP 1 £96.67 GBP
2
-£3.87 GBP 1 -£3.87 GBP
Subtotal £92.80 GBP
Total £92.80 GBP
Payment £92.80 GBP
Payment sent to [protected]@gmail.com

Invoice ID: FBN18H20U1147-QIBYR4

ordered in your tomtop tv hd anteena before 3 months back the date is june 02 2018 but the order doesn't recieved the order id is CA18F02C5424-1SUYOP these is my order id when will you delivery my order to me your company is fraud and cheating the people and taking the money from people but once the money recieved you will not respond to us i want to give a complaint against you

Two months are over and order placed from [protected]@rediffmail.com for toy ' Thanos' is not been delivered. Is this site genuine or not. I have paid more than Rs 500 and still order hasn't been delivered. What is the purpose of this site. Is it to fool customers like us. You should at least reply about the reason of delay . On site it is showing delivered. What does it mean. Kindly reply

I bought a Kkmoon 7" Blue tooth stereo in June fitted it about a month later I found that the reception was very poor and the BT had a time delay, so i changed the Arial and made sure all the earths were good which improved things slightly.
Since then the BT delay as now turned into a load buzz when you try to answer a call I have re-check all the settings but still have the problem, what can do to rectify these faults.

I ordered a new phone 2 months ago and still no phone.
I emailed a month ago to find out my order wasn't even sent and was lost.
I still have no product and I am not getting any reply via email anymore.
The tracking system doesn't work on the site and all I was told was to check my local post office to see if it's their.
The communication has been bad and I just want my money back for a product that wasn't even sent let alone recieved

I placed an order for a 42 piece professional domestic sewing machine presser foot set on the 08 of June 2018. I have still not received it.
I have been shunted from pillar to post with absolutely no assistance from Tom Top.
I would not recommend this site to anyone. In fact, I have been actively dissuading people to buy from this site no matter how attractive the prices.

Complaint made 17 07 2018 To: [protected]@tomtop.com

I returned a door bell (order #[protected]-76101072ZPTC ) to TomTop distribution center in Mississauga because it was missing 2 parts. They sent it back to me ; same condition. It will not work without a TF card and batteries, but they don't care; they have the money. I had some communication with a person named Ezreal. Now I cannot contact them. I read many complaints on the nett. re this company
Brian Walmsley 30 menton Dr. Ancaster On. L9K0E5

Ihad ordered a sensor on 04-08-18, which shows as depatched, but has not been delivered. My subsequent orders have been drlivered. I fear the parcel has been misplaced or lost..Traking no.has not been provided.Pl.check the fate of it and let me know when to expect it. I dont want refund, but the parcel.If lost pl. send replacement.TKS.

My order no.No.AN18H04L2822-HLHPFS.This much data isn't enough?
The order is for a PIR sensor with automatic light.I have paid money which is the sum of Rs. 703/-. and it is through my bankers ICICI bank. Debit in my act. on the same day which is 04-08-2018, which happens to be the date of my order. The no. of the order is given above already. This is all the information I have got, and I presume can't be any more. I am your regular customer and this has happened the first time. For god's sake don't ask for further information.

I ordered dining room chair covers from Tomtop and the service and way i have been dealt with is unacceptable.

I have not received my order . I have paid and am told to be patient. There response and turnaround time is also ridiculous. They take more than 4+ days to reply to a email and then dont even answer a person properly.

I ordered this over 2 months ago and was assured delivery is 7-21working days?

I want my money back . This is a scam .

Hi I placed an order with tomtop and were helpful at first, then they posted my order but it got delivered somewhere in China . I told them and the Facebook crm said they will resend with ems, I suggested to use dhl or aramex which is safer and I know would get to me but they refused and said they will send with ems. I asked for a refund no response. Anyone experienced this behavior how to get money back .