TomTop Group
Reviews and Complaints

ordered a Swiss Gear Bagpack but on opening the packaging the bagpack had a disgusting smell both outside and inside all the pockets. Even the plastic bag it came in smelled absolutely disgusting.
I suspect either really strong cigarette smoke or a horrible plastic smell (FAKE PRODUCT)?.
Tried to get a little compensation back from Tomtop but they are now ignoring me.
DONT BUY FROM TOMTOP!

I recently checked my email and saw my item order had been canceled after ive already paid ! 21.89 exact was taken out of my account and after a confirmation was emailed to be about the order being processed ! When i went back on the site the item is still priced at the price it was originally for . I Hope That This Is Just a Big Misunderstanding. I can be reached at [protected]@gmail.com order# BA18H17U1039-I88H4I

Costumer Service does not reply and my time is 2 months late.

A real nightmare. This is the worst experience I ever had buying online.
I bought a phone and despite it was supposed to arrive within 2 weeks, it took over 2 months to arrive to my country, and is now waiting in the customs for more docments. I don't know if I will ever receive it.
After 1 month I wrote to the costumer service and nobody replied. Just after several days, when I wrote a bad review for my situation, someone replied.
When the item arrived and was stopped at the customs I wrote again, and again none replied. It has been already a week and I have very limited time to send all the documents.
In the 2 months I was (and am) waitnig for the phone, I had borrowed a friend's phone thinking it would take a short time, as written in the website. In 2 months I had the time for damaging his phone, having to buy him a new one. My phone is now at the customs: it was inspected and now I have to send to the customs all sort of documents, including commerical invoice from the sender that TomTop should now provide me, but I am very scared of the possibility of Tomtop not replying again and my phone lost forever, I might even be hold responsible to pay for the customs anyway.
All in all, this all operation costed me over 200€ more than just buying the phone in a normal shop. Plus, costimer service doesn't reply and doesn't assist.
What else can be said? This is a nightmare that I don't wish to anyone. I am writing this review because I hope to save other people from the same situation. Please be careful, Tomtop is fine if everything goes fine, but as soon as there is a problema, they don't care and it is your problem. For the same price or a little more, choose a more reliable company. I will never ever buy anything again from them.

This Gimbal broke and they agreed that if I sent it back they would return the package fixed, now that I have sent it back and they have said they don't want to send it back now because they dont feel like it... They have just stolen a gimbal from me... Steve from Tom Top emailed me clearly and I have screenshot when he said he would return it, now he says he won't and he also won't reply to anymore emails...

Hello Sir/madam,
I am from INDIA.I have ordered an Xiaomi mi band 3 on the website called Tomtop.com on 2nd August of 2018 .I have neither received my order, nor any message of order placement .So may I know my order status, Or please let me know if my order is being to be placed with some delay.I request you to convey this message to the tomtop company so that I can recursively order as soon as possible.plz kindly oblige.

I purchased a Lemfo Lem 7 smartwatch from TomTop June 21, 2018. The watch arrived on July 6 2018 and was fine the first week of use then the problems began, first it started heating up, discharging even when on the charging block, and the power button stopped working. I reset the watch and it has not worked correctly since. I contacted customer service on July 27 2018 after several additional contacts and meeting requests that were asked by TomTop.
After a few weeks of getting the runaround I requested either a replacement of refund -- I was denied a replacement watch or refund.

Currently have a worthless defective $135.00 watch.

Hello
I recently purchase a five piece outdoor set from eBay for 234 however I was not home when it came by ups on 2 occasions and it was sent back to u guys. I got a confirmation that Juani receive the package on 7/27/18. However I am having a difficult time with customer service to be refunded. My name is Jasmin Khan and my address is 83-85 Ellis Ave Irvington nj 07111. Please assist me. I need to repurchase the item so I need to be refunded.

I placed the above order on 18th July. There is no sufficient information regarding the status of my product except that it is dispatched. I have read a lot of reviews about your website about these kind of problems faced by others too, honestly if this continues I am sure I will never be shopping here ever again. I would really appreciate if I can get an email about the status of the product and the date by which it will reach me.

The worst shopping experience ever. I've ordered a product and paid premium shipping service which means I'll have it within 3-6 days. It's a month now and I didn't receive the items. Contacted them no answer till I reviewed them as they deserve. Then they contacted me that the item was shipped back to them because they put the address wrongly. Now I'm asking for refund and they want me to change my review and give them 5 stars first. It's like hostage situation negotiation! Disrespectful and disgusting. Avoid avoid avoid.

Am absolutely disappointing by the response of you chat executives, all of them make customer wait for nothing less than half an hour for the next message, I work for google and if this is the kind of response we guys give it to customers then we would be fired the very next day, look at response from both these executives. All I want to know is why my order is not displaying when I login to my tomtop account, till yesterday it was displaying as dispatched, and suddenly today the order has vanished in thin air.

Better respond or else I will take it to the highest level possible

Agent 1

Head portrait
Tomtop16:35:05
Hello, welcome to tomtop.
Me16:35:59
I cannot see my order no. An18g17l3340-skf1m5 when I login to website, till yesterday the status was dispatched
Head portrait
Tomtop16:37:13
Dear sir. I am chacking your order. Please wait 5 minutes. Thank you for your support.
Head portrait, head portrait, head portrait
Tomtop16:39:55
Sorry, the network is not working well
Tomtop16:40:01
Sorry to bring you inconvenience
Tomtop16:40:14
I unable to track your order now
You have a very long time not to send messages, and another 3 minutes, the system will automatically disconnect the dialogue
Me16:45:05
I will wait on line, I need an answer, its giving me a shock
Head portrait
Tomtop16:45:57
Ok
You have a very long time not to send messages, and another 3 minutes, the system will automatically disconnect the dialogue
Me16:54:51
?
You have a very long time not to send messages, and another 3 minutes, the system will automatically disconnect the dialogue
Me17:03:05
I am waiting, the order just cant vanish in thin air, the servers an network are fine at my end, I still cant see it
Me17:06:37
?/
You have a very long time not to send messages, and another 3 minutes, the system will automatically disconnect the dialogue
Me17:15:20
?
Head portrait
Tomtop17:19:08
You will get it in august
Me17:20:04
But why I dont see it im my account
Head portrait, head portrait
Tomtop17:20:24
It not update
Tomtop17:20:34
Be patient to wait
Me17:27:02
I cant b patient, because ur system tell me not to b, and that I need to type something or else the chat will disconnect, hence I am pinging something or other
Sorry. The number of consultations are too many, please be patient to wait.
You have a very long time not to send messages, and another 3 minutes, the system will automatically disconnect the dialogue
Have a nice day.
Evaluate：excellent
Send to submit

Agent 2 - never even bothered to respond and closed the chat

Display last chat record

Welcome your consultation, and we look forward to serving you!

Head portrait
Tomtop19:36:57

Hello, welcome to tomtop.

Me19:37:08

Hi
Me19:39:21

My last chat with one of your executives was very very disappointing and I have rated him bad, hoping it will not be the same, my last conversation details is as below
Me19:39:36

Network connection has been restored, you can continue to send the message

Me19:43:34

Helllooooo
Me19:50:00

?
Sorry. The number of consultations are too many, please be patient to wait.

You have a very long time not to send messages, and another 3 minutes, the system will automatically disconnect the dialogue

Have a nice day.

Thank you for your comments, we will continue to work hard!

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Sendby 53kf
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Tomtop does not have button to cancel order it wont let me track it and my order continuously says processing. Tried calling and the mailbox is full and there is no answer when I called. Disappointed. I honestly just want my money back and dont want to deal with this company due to their over abundance of complaints as of late. If someone would just get back to me.

I ordered a TomTop 4 Channel Live Mixer from the official TomTop website when my order arrived I realised it wasn't working I would be thankful if I could receive a refund of €67.22 and €30.08 for custom charge or another to replace the broken one it would be very helpful if I got another because I need it to record and such I would also like a return ticket so I can return it the order number is No.BN18G5938HM86RG as proof of purchase my email is also [protected]@yahoo.fr this is my contact number is you want to contact me 00353 [protected] the mixer is also using 110 which we do not use in Ireland we use 220 volts so we also like to change that also
Kind regards
Alphonse

I recently placed an order. My order says dispatched. When I try and track the order with Order or tracking# it says No item found. Also the credit card I used has been billed twice for the same amount 3 days apart. How will I know when my order has shipped? And how do I get one of the payments refunded? Is there someone I can chat with about these issues? It's been a terrible experience thus far.

I wonder if you can help me, I am awaiting an order that is now overdue, I have had a lot of issues with orders lately so I got the item i purchased from TOMTOP sent to my works address as they have a post room that check item's in and out, but as of yet nothing has arrived, I have got this horrid feeling this is going to be yet another drawn out run around exercises trying to get this sorted, I posted a similar message here on your message board about an hour ago but I was timed out so I am re-submitting my quire, the Transaction ID: [protected]…. And the Invoice ID is >> AA18G02F0542-6QRPND, The Item Number C3918

I am now returning after submitting the above post about 10 days ago, still I have had no delivery, I am now seeking a refund?

The product is way oversized by at least 30-40mm in terms of wheelbase as well as height and width. A complete ripoff if the seller chooses to do nothing about it and for something so expensive as well. The pins and nuts don't even fit into where they're supposed to and is absolutely ridiculous. The customer services claims nothing is wrong and it's the right products with the right dimensions but it is clear that the dimensions are completely off from the ones stated on the product description. Useless customer service! Here is the video proof https://youtu.be/k2jkrvuZusM

This is to inform you that I have order FM RADIO on 26 June 2018 but still not delivered. So kindly do needful...

Order No. BA18F26H2710-WL5L7F

Your order information:
Order number No.BA18F26H2710-WL5L7F
Total Amount INR 1, 155.32
Order Date [protected]:27:10
Shipping address India Uttar Pradesh DIBAI P.H.C DIBAI BULANDSHAHR
Shipping method Standard Shipping

Good day,
58 days after placing this order I am still waiting. All I get to my various E-Mail complaints are - that I have to wait. This is totally unacceptable. Delivery time on this order was 20.06. 18.
My first order is a total disaster.
Appreciate some action - either immediate delivery or a full refund of purchase price and bank charges.
This is the latest E-Mail I received:

Dear christl,
Thanks for your Message.
Sorry to have caused you so much inconvenience.
According to our past experience of many orders, it is normal that the tracking information might not be updated in time during transit process.
But please don't worry about that, most customers could receive their orders finally within the expected delivery date or several days delay.
At the same time, our colleagues who are responsible for logistics have received your order information, and they can help to track your package asap.
If you still don't receive any information about your order after it was shipped 70 days, we'll apply for a refund to make up for you.
Would you please wait for a while?
Hope you kindly understand.
Best regards
Fly

Bought a cameras @ 22.99/piece and worked fine I bought another one. As soon as I changed internet/network services and had to change wi-if and pw, it will not allow the process. At the same time, I bought 2 more cameras, but when I got it, I found out I cannot use them because they were not wireless and it needed a lot of eqpmt in order for them to be operational. I asked to return them and was told I would have to pay return shipment, but I decided to send it back just the same. Post office confirmation it was received, but now they won't even communicate with me to give me status of refund request. It has been almost 6 months and haven't heard nothing.

I ordered an item from the date 25-06-2018 i have receive your product 7/10/2018 but in thor 4 pack box i have not receive magnetic chargeing cable not receive get the product. Track Number: RF551552412SG Order Number: BA18F25L2646-L1DLX2 2018-06-25 Item :Zeblaze Thor 4 4G Smart Watch Phone with rearview cam. Amount :Rs 8839.32 Please reply me my mob : [protected] or my mail : [protected]@gmail.com

please send a magnetic cable charging other wise re-please box .

I had ordered a phone on the website and the phones name is cubot R11 3G smartphone worth in rupees 6210 and I got email saying your order has been successful and also from my bank account that much money was removed and next day I got another email saying your order is unsuccessful pls pay as soon as possible and my money is gone from the account so pls contact me as soon as possible it's very urgent.