Toronto Public Library review: This is our Toronto Public Library culture!!

The refusal to help incident that happened at this Riverdale library on Nov 29/24 is merely a tip of an iceberg of the Toronto Public Library bureaucracy & relatively heartless & selective rules/policies overrule humanity culture based on my personal grievance & all negative experiences with Toronto Public Library, top to bottom. This little girl is super fortunate to get at least some media attention & an obvious meaningless ''apology'' from TPL within days comparing to all the disappointments, harassments, intimidations, insults, refusal to really listen or help that I have encountered for over 16 years with this arrogant institution. Countless of much more serious & on-going occurrences have simply ignored by not only TPL Board of Directors, but also the Mayor, City Manager, Ombudsman, Integrity Commissioner, city councillor & the media by and large.

I absolutely realize that many traditional Canadian values such as compassion, genuine help to a needy fellow human being, personal integrity, honesty, sense of fairness & common justice are already long gone & disappearing for decades & seeming ONLY EXIST IN POLITICAL SPEECHES & PUBLICATIONS FOR PEOPLE TO SELF INDULGE & CHEER ABOUT, AT LEAST IN & AROUND TORONTO AS I HAVE NOT EXPERIENCE IN OTHER PARTS OF CANADA FOR OVER 40 YEARS

In my one & a half decades of dealing with Toronto Public Library & their many so called Directors & Managers with fancy titles , I have been personally experiencing much incompetency, cunning acts & tactics, dragging & ignoring strategies, lying, bully & even censorship, threats & oppression from high management of Toronto Public Library simply because I keep voicing out ( I really do not think I would get any help at all from whoever EVEN IF I CRY like this little girl) my legitimate grievances & on-going concerns & their total failure to provide a very basic safe & quiet area for people who find excessive ongoing human noises intrusive & annoying & hostile/aggressive library users disruptive & unsafe to be nearby

The Toronto Public Library Branch Operations & Customer Experience Director Mohammed Hosseini-Ara has been successful in his censorship & threatening in pushing an already socially & financially marginalized senior into further isolation by avoiding using our tax funded public library & resources. 16 years of absolute disappointments & intimidations is enough.