Total Wireless
Reviews and Complaints

This company is horrible. I cancelled my dad's phone because it was lost. Found it and tried to get it turned back on. It's been off for months. To authenticate it they ask for the last 4 digits of the most frequently used phone # for the past 60-90 days. It failed because the phone has been off for more than 90 days! The other question is what credit card has been used for the past 60 days. Again, it failed because it's been off for more than 60 days. There is no way in hell it will get authenticated! Asking for a supervisor or any other option is useless. The rep keeps asking to authenticate it and states that they are fully trained to help you. It's a never-ending loop! And there is NO Supervisor!

I have been trying to activate a new phone for 2 days and have been dropped in the middle of getting anywhere 5 times. In all the hours on the phone the only thing they managed to do was change my wife's phone number which I didn't ask them to do. Now I have 2 problems. what great support they are. Then when I try to call now it says my call can't be completed due to technical difficulties. Imagine that. They have a lot of technical difficulties.

Cannot receive or make calls on my total wireless Android plan. I called 10/14/2022 and spoke with technician who could not help me. She was going to transfer me to a more knowledgeable technician however I got disconnected. So I called back and had to go thru same procedure however, got hung up again for total of 6 times and still no results. T-Mobile.

My son purchase a $800 phone,S22 in January of 22 and the screen started glitching and jumping, sometime unresponsive, We was told to send it back on August 28 and Once they receive the phone they will ship out the replacement.

We printed the label they provided and immediately sent it back to them.

So we are still waiting and im calling every week, they are telling me they don't have any refurbished phone of the same they can send.No refunds, no similar phones they can send. Its been a horrible experience.

I just want this resolved.

We are trying to switch service for 3 days. One of the phones will not get a text from the service to get the TPN. The customer service representatives are a bit shy of incompetent and really rude. Because there isn't anyone between the local store or elsewhere that can figure out we are having to work in day 4 tomorrow. I'm an epileptic patient and stress is what I'm told to avoid. I have never had such an issue with switching service. It's almost as if they are trying not to let us switch.

I have made multiple calls and chatted on the computer multiple times with tech support and they only ask my imei number my sim card number then tell me to restart my device it has yet to work. I need to be able to get my MMs messages for business purposes if this cant not be fixed i will be forced to cancel my service ask for a refund for the remaining time on my service plan as it is paid in full for the next three months. as well as contact the BBB and verizon to inform them how crappy the service is with their total wireless

Our wireless connection through Total Wireless has been poor since we subscribed 6 or 7 years ago. Three weeks ago, shortly after Verizon announced their takeover of TW, it almost disappeared. Yesterday I spent a couple hours with Total Wireless attempting to fix this. Even they conceded that Verizon's tower was unacceptably too far from us (almost 20 miles). I thought the government had a policy of ensuring broadband availability to all Americans, even in rural areas?

I recently went from a 2 device plan to a 3 device plan. I was able to add the new line and 1 of the lines from the 2 line plan but the other line would not transfer. I was told that the other line had a lease agreement on it so it wouldn't transfer. I had this phone for 2 years. I bought it refurbished through Total Wireless. I have about 8 hours on the phone and on online chats trying to get this resolved. Many times I have been hung up on without any aggression on my part. I just want to have a 3 line plan with the phones I have.

I decided to move my mobile service to another carrier and had nothing but problems. My new carrier called Total Wireless and the agent said that they released my number. Yet, when I installed the new SIM card from the new carrier, the phone would not activate. After much back and forth, the new carrier sent me to get another new SIM card to their local store. After installing the new SIM card it didn't work. I then went to APple to have them investigate and they sent me back to the new carrier. After a couple of hours we determined that Total Wireless had not unlocked my phone. The Customer Service rep at TW said it was because I had not specifically requested that they do so. Then, the Rep told me she unlocked it but it could take up to two days for me to get the EMailed instructions on how to activate or deactivate my phone. It has now been one day and I still cannot activate my phone. I just want to alert others that though I had a good experience with Total Wireless, getting this divorce has been difficult. In my opinion, it shouldn't take two days to get an email... nor should one have to specifically ask to have my phone unlocked when leaving.

i sent them my old phone it took me 2 days to send it. but when they want to send it to me it takes them almost 2 weeks i need my phone to make calls iv been waiting for over 1 week now its not fair to make people wait for their phone to come back to them everyone has a life u know.

I bought a phone online through the website. I recieved the phone and have not been able to use it at all. Then when you call everyone continues to ask if your still there like they are rushing you off the phone. After being hung up on 14 times and then being rush more we troubleshoot. Nothing works. I then go and buy another SIM card. It doesnt work. Then I ask to get a port pin and they tell me that i dont even have a phone through them. I am elderly and this is how they treat he elderly. Now they wont even refund my money or take my phone back.

My phone was stolen at work and reported to Apple and Total Wireless.

A couple days later, my husband called customer support to see if we could transfer the number to one of our son’s older phone. He was told yes. After a three hour call, customer support said we’d receive an email confirming the transfer.

No email came, so my husband called again this weekend. The quality if call was horrible-constant noise in the background and representative’s English/accent so strong that we could not consistently understand her. After about forty minutes, he switched to chat. Long effort made short-we’ve spent hours and still have no cellular service.

Please solve immediately-tired of excuses.

Sincerely, Tawnya Kuhn

This problem is in phone access, it is not present in my email on a computer.

when opening my account by a computer.

when I open my e-mail on my phone by going to outlook via google, the account at outlook [protected]@outlook.com opens on my phone.

1) on my phone I cannot click on the EC to open the list of folders archive, sent etc.

2) when I click on an email it does not open to read and I get a box reply to all

3)when you click on the box it opens to four arrows and none of them seem to do anything like forward, move to folder etc. though I do seem to be able to snd a new e-mail and even put attachments on it. I cannot forward it etc.

4) Nor do I seem to be able to sign out of my account.

5) if I just go to e-mail seems to be working but I am not sure people are receiving. they do not text back even when asked.

6) it would seem someone has invaded my my phone is for ministry. I have a legal dba in Westchester for ministry (Christian)

Thanks,

Eric W. Clark

[protected]

[protected]@outlook.com

I first contacted Total Wireless on March 1st via chat for questions regarding make a phone purchase. I ended up purchasing two different phones for the total amount of $363.43. I made the payment through paypal. I recieved a confirmation from paypal but not one through Total Wireless. I then contacted them again on March 5th after still not receiving a confirmation, an order number, or any shipping information. I did this via Chat first. I have proof of this chat in pdf form as well as the paypal receipt. I was told by the chat person that I needed to speak to someone in a different department. I then spoke to FIVE different people on 3 separate phone calls. In the initial phone call that was scheduled by the person in the chat, I spoke to two people. I was told by the first person that they could not access that information and I needed to be transferred to a different department. Same story for the second person. Upon being transferred I was disconnected. I then called back two other times, both of which I was told there was no order under my email address or phone number and I would need to be transferred. To which I was transferred two more times and disconnected each time. I feel that I was scammed in a major way. Since I paid through paypal and I have the documentation to prove it, I would like to have this issue resolved by a refund of the full amount that I paid.

I have spoke to several people over the phone to total wireless and been on the phone for hours! It's ridiculous that no one can transfer my points to my new phone from my old phone. I have been a customer to total wireless for years and I can't get the proper help that I need. I'm going to a phone company that If I have any issues that I can go directly to the store and talk in person!

i have been calling for 5days now i have spent hours on hold only to get hung up on over and over. they say my phone should be on and yet still no phone and its going to cost me my job u would think being a customer for years u guys would atlest give me free mins till u guys figure whats going on and sop lying and when the phone hangs up call me back

I purchased a new unlocked phone from Samsung which supports 5G. I had been on total wireless for a while. Then I ordered a new SIM card from total wireless and called them after receiving the SIM card to ensure it is activated. But every time I am in an area where the phone detects 5G signal, the internet is completely unusable. Tried to chat with a guy named Guillermo and what a rude guy he was. Ended up disconnecting and calling the phone line again! Not sure if the issue will be fixed this time.

In the beginning everything was fine. The autopay worked. Then after a few months our phones kept getting shut off on the day the payment was due. The autopay was being shut off. They blamed us and said the bank was rejecting the payments. Our bank said no they weren't. Every month we called and complained. They said they fixed it. Now my autopay keeps getting shut off and my husbands phone keeps getting deactivated.

I had the worst possible experience purchasing the iPhone 8 Plus and when I finally got it they had sent me a refurbished iPhone 8 Plus. I saved my reward points for two years and put money with it and then I sent it back to get the one I paid for but never got anything because they claim they didn't receive it. Fed ex said they had to receive it. Help me!

I purchased a 2 Line plan for $60 for 30GB. When I tried to add the second line, I was asked for a PIN. I was never give a PIN since the service was paid for online with PayPal. Now, when I try to log on on my MacBook, it doesn't recognize my password. When I tried to reset it 3 times, it accepted it, but when I tried to log on with the new log on passwords, the site will not recognize my new password.

The customer service representative had a language barrier and kept asking me for what method of payment did I want so that I could add the new line. I kept telling him I already paid! He wouldn't stop asking. I eventually hung up after he asked 6 times to put me on hold for 2 minutes.

This service is confusing, isn't clear on what needs to be done to ensure the next service purchase and requires us to keep these red cards with SIM card numbers on them even though there were never instructions to keep them. Thank god I kept mine!