Tower Hobbies / Hobbico
Reviews and Complaints

As someone deeply involved in the RC hobby, I understand the excitement and frustration that can come with purchasing from Tower Hobbies. The reviews paint a mixed picture - from delays in shipping and unresponsive customer service to positive experiences with product quality and selection. It's disheartening to see long-time customers feeling let down by a once-reliable brand. While some customers have faced challenges with backorders, damaged products, and poor communication, others have praised the range of products available and the helpfulness of staff. It's clear that Tower Hobbies has room for improvement in areas like order fulfillment, customer support, and transparency. As a fellow enthusiast, I recommend approaching purchases with caution, considering the potential risks involved. Remember, the RC community is vast, and there are other reputable stores that may better meet your needs and expectations.

I have been buying from towerhobbies for over 30 years, right from the days when orders were still placed by post... never ever had a problem with them... good old faithful...

Tower Hobbies is my favorite hobby store online. I'm a remote control car and plane enthusiast and there is no question that Tower Hobbies has a better selection and often better prices than any other online store I've found and frankly better than most local stores as well.

I've been doing business with Tower off and on since 1972, and really don't have anything bad to say about Tower. Whenever there's a problem I know they will make it right, and in the old days when we actually spoke on the phone(b. C., before computers) the people I spoke with were friendly and seemed to listen. When I'm talking to a new pilot, I mention Tower as a good site to get a fair deal.

WHEN IT COMES TO QUALITY PRICE AND SERVICE YOU CAN NOT BEAT TOWER. AS A CUSTOMER FOR OVER 45 YEARS I CAN TELL YOU I HAVE NEVER HAD A PROBLEM WITH THEM. ORDERS ARE FILLED AND SHIPPED PROMPTLY. I RECOMMEND JOINING THEIR MEMBERSHIP CLUB. PRICING IS ALWAYS THE BEST. THEY KEEP ONE OF THE LARGEST QUALITY RC STOCKS ON THE WEB. THEIR CUSTOMER SERVICE AND SATISFACTION CAN NOT BE BEAT. I RECENTLY HAD AN ACCIDENT AND DAMAGED MY FUSE. THEY DID NOT HAVE A REPLACEMENT FUSE IN STOCK BUT SENT ME A WHOLE NEW PLANE FOR THE PRICE OF THE FUSE. WHO DOES THAT?

I haven't bought anything in a while but when I was using my R/C car often this was the perfect site since it was breaking often (i blame the 3s lipo haha). I have probably bought a total of $350+ in parts/upgrades from them and maybe 20+ various items. They have anything you could want from full aluminum body conversions to body clips haha. They had okay free shipping (2 weeks maybe. Reasonable since they ship out of illinois i think it was and I'm in New Jersey). They make you join their "club" for free shipping i believe which is like $9 for 1 year which covers the cost of the R/C magazine subscription of your choice pretty much. They email you coupon codes monthly, too, in addition to ones you get when you open something you bought from them. Good prices especially when compared to a hobby shop.

I will never order from here again the company sold me a bad rc car no response period from them they do not care about customers only them selfs period very unprofessional company sold me a bad tamiya car

I made an order here and purchased something as a gift. I must say that Tower Hobbies delivered my order pretty fast but unfortunately it was incorrect. Return process was a real nightmare, they refused to give me a return label and they were quite unfriendly and impolite. These people don't know their own policies! I had to pay extra money to ship the item back. Their rep said that it was not their fault and tried to prove that I made something wrong. I had a terrible experience with them and I would not recommend Tower Hobbies to anyone!

I bought a bunch of stuff on backorder. Once it was available, the geniuses as Towerhobbies shipped every item as individual packages. This meant I had to pay shipping and import duties on each item. One of the items was $1 and shipping $33. Towerhobbies said it is company policy to send backorders as soon as possible. So even though these invoices all follow sequentially on each order(meaning they were available at the same time), they still decided to ship individually.
When I contacted customer care it is as if you are communicating with a robot programmed to say the same things. They are not willing to see your side of the story of answer very specific questions.
Worst customer service ever.

Tower hobbies will not let my sister buy stuff for her husband because her farther has an issue with them this *** when people do this i wish there were something i could do about this she offered to solve the problem and make things better but they won't even consider it they sure are predgadice and unfair when it comes to a custenor now she buys from another hobby shop and they give her good service as far as tower hobbies goes you know where they can put there stuff thank you very much have a nice day.

THIS IS FOR MY SISTER SHELLEY SHE WANTED TO BUY AN REMOTE CONTROLL PLANE FOR HER HUSBAND FOR CHRISTMAS WHEN SHE PUT THE ORDER IN THEY TOOK THE MONEY OUT OF HER ACCOUNT THEN WAITED 2 DAYS THEN THEY CANCELLED HER ORDER WHEN SHE CALLED THEM TO SEE WHAT WAS GOING ON THEY WERE VERY RUDE TO HER AND TOLD HER SHE COULD NOT BUY FROM THEM BECAUSE HER FARTHER HAD A PROBLEM WITH THEM THEY ALSO TOLD HER THAT NOBODY THAT LIVES AT THAT ADDRESS COULD ORDER FROM THEM THIS IS SO UNFAIR TO HER AND ANYONE THAT LIVES THERE WHAT HER FARTHER DID SHOULD NOT BE BLAMED ON HER OR ANYBODY ELS TOWER HOBBIES IS DISCRIMANATING AGAINST SHELLEY AND EVERYBODY THAT TRIES TO BUY FROM THEM I WISH THERE WAS SOMETHING I COULD DO ABOUT THIS THANK YOU