Toyota Islamabad Motors’s earns a 3.5-star rating from 29 reviews, showing that the majority of customers are satisfied with experience.
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Rip off
I have been a loyal customer of Toyota for a long time and have bought 6 cars from the same Toyota dealer within 15-20 years. We have been a Toyota family but never again. All of our cars have been financed through their financial services "Toyota Financial Services". I HATE THEM FOREVER. All they have done for me is just harassed me and ripped me off for just being late in payments. They have called me day and night, even past 9pm on weekdays and all weekend. There is a Law that prohibits collectors to call consumers past 9pm and on weekends but that never stopped Toyota Financial Services. I had been laid off from work because of the financial crisis we are facing right now. I was late on my car payments for only 2-3 months. I was late before but I paid those payments with late payment fees, which they charge as they please. I had called them back recently saying that I have a new job now and I will make those late payments and asked them to just give me a one week time until I get my first paycheck. I also asked them to stop calling me with their harassment calls. The next I know, I had a Repo Agent at my door in 2 days to pick-up my car. The only option he gave me was to either pay-off the 3 late payments (almost $1500) or he would tow away my car. This is how TOYOTA FINANCIAL SERVICES treats their loyal customers for being honest. So, I borrow money from a friend and payoff ($1500) to bring my account to current status. The only way they would accept payment would be through 'Western Union', so I had to pay another $13 for their fee. So I did that. Then I call them to give my Western Union confirmation# to make sure that they received it and to confirm that my account is in 'current status. First I spent more then 15 mins talking to a rep who would not give me her name at all not even first name with an ID. She was very rude and would not co-operate with me and then I asked to talk to her Manager who was even more rude and again would not provide his name and ID for my records. Mind you that anytime we call them, the first thing they do is they verify all of my info and record my call and they don't want to give me any details as to whom I talked to over the phone after making my payments. We have right as consumers to have their information as to whom with talked to for our own records but they would not give me that at all. Total B.S. here. Folks, Toyota has no respect for their loyal customers, they have no sense of customer service and honesty does not exist for them. They are a TOTAL rip-off and I would stay away from TOYOTA now and forever. I will never by TOYOTA cars as long as I live. It's time to file a lawsuit...
The complaint has been investigated and resolved to the customer’s satisfaction.
My car was NOT repossessed
My car was stolen and recovered out of state. Because of miscommunication from the impound lot, Toyota was called to take the car or risk it being sold at auction. This despite the fact that it was tagged as a stolen car and there were active attempts by the insurance company to release the car.
Toyota took possession of the car without notice to me or insurance company. All payments were up to date. Then, when contacted by insurance company, they roadblocked the appraisal by moving the car from lot to lot without informing anyone. Finally it was appraised and the loan paid off.
Now Toyota is reporting this fiasco as a "repossession" on my credit reports. I contacted them with all my documentation and they still refuse to take it off the reports! Now I have to shell out for a lawyer to try to get this misinformation off my reports. In telling this story to people I know, I have found that other people have had similar complaints about Toyota Financial and their unfair practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
toyota is so unfair they repoed my car gave me a bad loan. they would not listen to me or help me. they wont even put down what lot the car is in I have to wait till monday to get it. I will never buy a car from them again. they put so many secret stuff in the contracts and don't let you see it. they told me i had a balloon payment. but when i look at my contract i see no balloon payment i will never buy a car from them again.
my credit report
In 2007, my car was repossessed after being past due on 2 payments. I had been out of work sick for 7 months prior, and was struggling to play catch-up with my bills. I returned to work May, 2007. Car was repoed in June or July, 2007. I understand that the repo will remain on my credit report for some time, but nowhere on the credit report does it indicate that the repo was reinstated - that all fees were paid, or that my payments resumed. Having a repo on a credit report is bad enough, but to leave it open is worst. Please tell me
how I can get my credit report updated with the correct information.
The complaint has been investigated and resolved to the customer’s satisfaction.
toyota unwilling to negotiate II
Mr. Ryo Fukuda from Toyota Motor Sales USA Customer Relations has contacted me that he is very concerned with my complaint and directs me again to Toyota Financial Services at the same phone number [protected] with the same department, where Chris tells me that again Toyota does not negotiate.
I do not know why would someone say that he or she is very concerned and directs you again to the same department for the same outcome. This amounts to a run around pretending to care about customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Toyota is unwilling to negotiate.
My sister cecilia sanchez owns a toyota tundra 2003. Her toyota financial account is [protected]. She has no job. She has fallen on hard times. Her car has been reposessed and is inpounded. The payoff amount we were told is $6180. 57. I am willing to help my sister and payoff a lesser amount as my credit limit is lower. We need toyota to help us out. I spoke...
Read full review of Toyota Islamabad Motors and 16 commentsNegative
When I traded a 2005 Highlander in July 15, 2006 for a 2004 Saturn Vue, it was to get out of a Leasing Contract. Although I brought the 2004 Saturn Vue from the same dealership, they still added and had me fill out a "Negative Down payment Addendum to retail Installment Contract". I even put down $5, 000.00 and still got stuck with a $4, 100 negative figure that was added to my current balance.
I have repeatedly requested Toyota to give me a lower interest rate (currently 17.5%), due to me struggling to make the high $585.00 monthly payments, but they have only sent me paperwork that will take the vehicle, when I get 2-months behind in payments.
I feel it should be illegal to have charged me with the negative amount, although I gave them $5, 000.00. I will also complain to the Better Business Bureau. Auto companies are like some home lending companies, unethical and too money hungry in making a profit and use any type of procedure to close deals. I want the $4, 100 taken off my current balance and my monthly payments lowered.
I bought a new 2009 Toyota Tacoma last October and have had nothing but trouble with Toyota Financial Services. They insist on trying to use an old, cancelled account that I used for buying our Toyota Tacoma 2005. We have been to our bank twice, to the Toyota dealership once and still Toyota Financial persist in telling me that I am responsible for their mistake. I received a cell phone call from a collection agency when I was out shopping, which I did not appreciate. Now I understand that we have been reported to the credit bureau. I am beside myself with anger. Especially as I have excellent credit and have done everything I can to maintain it. I will NEVER again buy a Toyota!
I hate them
Toyota Financial does not know what customer service is! They are terrible. They have lost checks of mine. I have sent checks in, done online bill pay, done payments through their site, and they clear on my bank's end...but not at Toyota (according to them). I think they are in the business of stealing money...not of providing loans. They wrongfully repossessed my car earlier this year, and I had to borrow money from a family member since I didn't have the money...and now along with my car loan, I also technically have a loan with this family member...and Toyota still has not fixed their error. I have my state's consumer board investigating them...but it is taking forever. I hate Toyota Financial. They are terrible. I wish I could afford to just pay off the loan all today!
The complaint has been investigated and resolved to the customer’s satisfaction.
I was behind in payments because I missed a lot of work during my pregnancy (bed rest at 27 wks until 35wks when I had an emergency c-section). I was finally able to catch-up on my payments, even spoke to a man that said "yep you are fine, all caught up". Next thing I know they are repossessing my car! I call Toyota Financial and I am told that the reason for the reposession is for $75.00 in late fees! $75.00! They repossessed my car for freakin $75.00! I will never work with Toyota Financial again!
I too have had issues with TMCC. I was up to date on payments, got a new job, and would not recieve a paycheck for the first 4 wks, so asked for an extension of 1 month. They readily agreed, as I had never missed a payment or been late. However, the following month I was not able to make payment as I was still recovering from not having a check for 4 wks. When I made the following months payment, I paid over $80 more than normal, to start catching up on the 1 month that I missed. However, toyota began calling me, telling me I owed them 2 months of payments! Where did my extension go? I should have owed only 1 month! So after 3 wks on the phone with them, and numerous different answers, they told me the extension went to the March 30 payment. I told them that had already been paid, on April 2. They said no, they didn't recieve it. I faxed them a copy of my bank statement several times, showing the payment, and to this day, it has not been resolved. It's now Dec 11, and because of other bad luck I had recently, I am behind 2 months, and they say it's 3 months, and are coming to repossess my vehicle. I am wondering, what recourse do I have to get them to aknowledge the extension? I am not 3 months behind, only 2! Help!
I too have been a faithful consumer to toyota. In May of this year my husband and I paid our monthly bill with a money order. Never paying with a money order before I was unaware that we needed to keep the reciept. So we had no proof that we paid May payment. So they told us they would send out a paper for us to sign to put Mays payment at the end of our loan. Then June came around. We again paid with a money order. This time I kept the reciept. I was told that they never recieved the payment. So I had to pay 25 dollars of out of pocket expense to trace the money order. come to find out that not only did toyota financial recieve the payment, they also cashed it and did not credit it to our account. So since june i have been on the phone nearly every day with them. They told us to fax the paper to them that the money order company sent us. I did over 20 times. Ive talked to at least 100 different ppl most of them rude and uncaring to our situation. I have been told numorous times that someone would call us back within the hour, within the day, within the week, and no one ever calls us back. We get up to three phone calls a day from toyota telling us that our account is past due, but we can't get anyone to call us to tell us what is going on. They keep saying that they have never recieved a fax from us. I have sent it to at least ten different fax numbers that they have provided us with. I have faxed this paper in three times alone today. I have talked to fifteen ppl just today. I was told by two supervisors today alone that they would call me back within the hour. I spent five hours this morning on the phone with this company. Now they are putting our car into default for payments that they have already recieved and I have no clue what to do. This has taken a huge toll on my marriage, this has ruined our credit and in this economy credit is everything. We cant even buy a new washing machine because of the bad marks that toyota has put on our credit. I quit smoking five years ago and now because of stress smoke at least a pack a day. I cry almost every single day. I feel like toyota has ruined our lives, and it just doesnt seem like they really care all that much.
I sent them an overpayment of $250.00 on June 3, 2008. It is now August 28, 2008. After numerous call to try and get my money back, no one at Toyota Financial Services knows where it is. They are of no help!
i am so upset, i heat the day iwent to toyota dealer were i purchase two cars... 2009
since that day, i was receiving too many cals from toyoa fianancing;;;regarding my payement...even i sent the total of 520.38 . i have the copy of money orders.
no one listen to me .its ok
but put on minde that i am not responsable no more for
the payment for this car...because u trate ur custumer
bull shut.even i mention my attitude on ur surveille..
poor... every thing... u still not care...
i dont care too... take ur car plz
or i will see u at the court, no thanks for u
u dont desere it case# 2008
o8-o8 06 22
They are BEYOND awful. I went through a lease transfer that took over 2 months of me calling and pointing our errors with addresses, failed promises... I just got off the phone with a rep who admitted that they are not equipped to handle things efficiently. She really did try hard though. And she did get me a supervisor's extension. It took haranguing the supervior for three days to get me my paperwork (which was promised for THREE WEEKS) send 2nd-day FedEx. Finally it is over. I got hung up on, lied to, and had my information sent to bad addresses. IDIOTS.
False contract agreements!
Okay I went into this dealer and was given a Toyota Tundra 06 for a price of 43,470 total if all payments where made on time. The finance rate was 17.75 percent with A Payment of 724.50 a month with a 3000 dollar down payment. I was told that in 6 months i could come back and drop my payment to 347.00 if i made my 6 months on time with no problems so i came in when my truck was like 10month into the finance to see about dropping my payment I was told that they didn't know what i was talking about and that the guy that had done my deal no longer worked there when I had spoken to him a week before coming in. Was told to come in and see what they could do for me. They told me that Corporate would be calling me In January they came to pick up my truck saying that my payments where late and that they need to pick up the vehicle now i get calls saying that i owe them after selling my truck about 16,000 for the truck that is crazy. I told the lady who i spoke to that I was promised a deal and that Toyota didn't come through with their part of the deal. Also they were selling cars to people that had the Matricula which is a form of ID from the Mexican Counsel and after taking their money and payments would pick up their cars saying that they didn't have a license and a valid social security plus that they would not be getting none of their money back.
Late payments difficulties
2006 I had fallen on hard times and made some late payments, October 2006 I had requested a deferment so that I can be caught up and start fresh. They accepted and not only willing to give me 1 month extension but offered me 2 month extension on the agreement I made a payment for September and the amount indicated due to me overpaying for 2 months in 05 that was actually suppose to be applied to principle and was not. An agreement was faxed for me to sign which was done and faxed back and indicated my next payment was 12/2/06 which was done and on time. Jan. Payment was late due to health reasons but I paid it online 1/19/07 and noticed it was not deducted from my acct. Tues. 1/23/07 my car was repossessed and when I called on 1/24/07 they said I owed 3 months, Nov, Dec. and Jan. I told them I paid dec. and have a deferment for Oct and Nov. and jan paid online. I was then told December payment went to Oct payment and they don’t see Jan. payment online and they never received the deferment agreement back from me which was faxed directly to a specific person and her fax. They told me they have called couple times in Dec. and once at my work on 1/10/07. I have never received any calls from them and no messages were left. They claim no one answered home phone or work phone I have voice mail in both places. They later claim that they can’t leave a message on a voice mail at my work unless its my personal voice mail which I told them it was they said they have no way of knowing that, and I told them my first and last name is on there. They tell my I can qualify to have my car re-instated If I pay 819.81 which are 3 months worth of car payment and $340.repo fee. And before they can accept payment I need to fax them copy of insurance and current pay stub which was faxed that day. I called later that day to follow up see if they received fax and was told know they did not receive, it was then faxed 2 more times and called an was told still not received and once they do receive it will take 48 hrs to have approved then when money is sent will take another 2 to 3 days how convenient because the storage of where you car is held is $35/per day from the time they pick your car up to the time you are able to pick your car up upon approval from Toyota and an appointment has to be made. 1/25/07 we faxed again making a total of 4x’s, we call and are still told no fax and sometimes takes 24 hrs for faxes to come thru. We ask to speak to a supervisor and was told no. We asked for a last name and was told they don’t have one but yet I have a first and last name for the person I faxed my agreement to and apparently no one has heard of her. The gentlemen became very rude and ignorant to us, everyone we spoke to was rude with the exception of one woman there who helped me get my car back but I still had to pay for all of it since they claim they never received that agreement. I even told them I spoke to someone in Nov. re: this deferment they told me all was fine and they have no record of that call. They have made it very difficult to get my car back and now 1/26/07 I was charged 4 days of storage total of $140.00 and the gentlemen told me he picked up 10 cars the night before and 3 of which was returned back. When I was with GMAC for 5 yrs I never experienced this problem.
Toyota Motor Credit is calling my job and sending me a certified letter to collect a debt on my ex spouse loan he signed only. My ex is court ordered to pay the car as a temporary judgment as my spousal support. He paid the loan as ordered initially by Judge but when the divorce was granted on 1-27-12 he decided he wasn't going to pay it anymore and told me it's my responsibility. We still havent went to court on the final decision on the community property...Toyota is sending me letters & he & his attorney calling my job asking for the car...Is this harrasment?..I'm not even the co-borrower on the loan..I sent Toyota the temporary court documents where as it clearly states my ex is to pay for the car!...What can I do its n repo to be picked but I haven't turned it over to Toyota yet because of the judgment but has sent them the documents & waiting on Toyota atty's to respond to me! any suggestions?
The obvious solution here is to simply not use Toyota's Finance Company. If you are unhappy with a lender simply refinance the loan with another lending institution. Preferrably a local Credit Union. They typically look out for the members as their reputation is far more important to them than simply making money.
I made my Toyota payment with online banking. Toyota claims they got the payment two days after my bank says they got it- just in time for Toyota to charge me a late fee. How convenient. I sent in my bank statement showing when the payment cleared and they still would not remove the late fee. The Toyota rep said my bank must deduct the payment in advance. Hmmm, what bank do you know that does that? I even got a written statement from my bank saying they don't do that. Really, Toyota?!?! Are you that desperate?
I have been unemployed and have tried working with Toyota Financial on getting an extension. I have spoken with several people in the organization and too have found them to be very rude, unhelpful. I have continued to try and work with Toyota Financial asking for an extension since I have just started a new job. I spoken to very rudely by one of the Customer Servive Reps who stated that unless I make my payment they would repossess my car. I tried explaining to the CS Agent that even while being unemployed I continued to make my payments so I cannot understand why they could not work with me until I can get my financial position in order. The CS Agent Rep. was rude, escalated his voice and was not willing to hear what I had to say. He further stated to me that my car would be repossessed tonight.
My car is one of the Recall Cars and in fact I was driving the car 8 hours from my home for a job interview and experienced the increased acceleration problem. Due to this problem I was involved in an accident and have still been unable to get the car recall problems fixed because Toyota Delerships do not have the parts to fix the issue.
We as Americans would think that with all of the problems Toyota is dealing with and the nondisclosure of the problems with these cars hey would be more than willing to work with the consumer.
If we as Americans can bail out all of the Banks, Insurance Companies (AIG), with us the taxpayers money you think that our Government would help all of us in our moments of crisis. After all we are not responsible for the shape the economy is in and we certainly did not expect to be unemployed. Many of us are having to relocate to other States to find jobs.
If all of the other car finance companies can work with the consumer why we can not get the same treatment from Toyota Financial.
This is my first time buying a Toyota and once I am in a better financial position I can guarantee you if will be the last Toyota Car I ever plan on buying.
The best is how many people have lost their lives because of the nondisclosure of the Toyota car defects.
In closing you would think that not only would Toyota Financial, Toyota Motor and the Government be willing to step in and help "Bail" us the American Taxpayers out of this financial distress we are in due to the ecomnomy. Are we the Taxpaying workers who have found themselves in the worst financial crisis of their lives not given he same opportunity as many Americans who the Government is helping save their homes from being Foreclosed on due to non payment. President Obama is trying to pass some legislation that will dictate to the largest Mortgage/Banking Firms to prevent them from foreclosing on homes. What about Obama passing legislation to assist car owners from having their cars repossessed. After all President Obama is preaching that he palns on creating more jobs for the unemployed. That sounds great but how does he expect us the working class report to work if we have no transportation.
If President Obama would like to see the unemployment rate go down he also needs to look at how allowing we the car owners to be able to keep our cars in order for us to work and stay off of the unemployment ranks.
Cathy - Louisiana
I have had similar experiences with SouthEast Toyota Finance. I lost my job and can not make the $730 monthly lease payments. I hav e called asking about lowering the payments by lowering the interest rate (e.g., to the level being changed now) or extending the term of the lease and they simply can not be bothered.
I too was with GMAC previously and found them to be considerate. I would recommend that one tries everything else before using them, or simply don't buy a Toyota.
- John Dohm, Florida
I had almost the same thing happen to me re my 2004 Toyota Rav4.
Toyota Islamabad Motors Reviews 0
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Overview of Toyota Islamabad Motors complaint handling
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Toyota Islamabad Motors Contacts
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Toyota Islamabad Motors phone numbersTel: +92-51-8094120, 2607423Tel: +92-51-8094120, 2607423Click up if you have successfully reached Toyota Islamabad Motors by calling Tel: +92-51-8094120, 2607423 phone number 0 0 users reported that they have successfully reached Toyota Islamabad Motors by calling Tel: +92-51-8094120, 2607423 phone number Click down if you have unsuccessfully reached Toyota Islamabad Motors by calling Tel: +92-51-8094120, 2607423 phone number 0 0 users reported that they have UNsuccessfully reached Toyota Islamabad Motors by calling Tel: +92-51-8094120, 2607423 phone number0800- 111240800- 11124Click up if you have successfully reached Toyota Islamabad Motors by calling 0800- 11124 phone number 0 0 users reported that they have successfully reached Toyota Islamabad Motors by calling 0800- 11124 phone number Click down if you have unsuccessfully reached Toyota Islamabad Motors by calling 0800- 11124 phone number 1 1 users reported that they have UNsuccessfully reached Toyota Islamabad Motors by calling 0800- 11124 phone number
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Toyota Islamabad Motors emailstislb@isb.comsats.net.pk100%Confidence score: 100%Supportinfo@toyotaislamabad.com78%Confidence score: 78%support
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Toyota Islamabad Motors address7-Khyaban-e-Suharwardy, G-6/1-1 Aabpara, Islamabad. UAN: 111-000-037 Toll Free: 0800-11124 Fax: 92-51-2270464, Aabpara, N/A
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we transferred the title into my wife's name and TFS wanted us to pay $ 1, 394.37 for "sales tax and registration". We called them up and told them that there is no "sales tax" in AZ if a vehicle is transferred from a private party to a private party. We called several times and they insisted that the sales tax had to be paid again. Finally we talked to a supervisor named "Sue". She was extremely rude on the phone and said "We do this on a daily basis and if we determine that the sales tax has to be paid again, then this is correct, we don't make any mistakes. We called the MVD and explained the situation. They could not believe it and advised us to file a complaint with the AZ attorney general. The friendly MVD lady calculated the amount for the registration and title transfer - it was $ 165.72
We believe that this was an attempted fraud and that TFS would have simply kept the difference between the $ 1, 394.37 and the $ 165, 72 which we actually had to pay.
We have been Toyota people for 10 years. Recently I have had to take a 50% pay cut and then was out on maternity leave for 6 weeks unpaid. My husband received a horrible call from Adam, with Toyota. He proceeded to harass my husband - asking him to make a payment today. My husband explained that I actually had paid the past due amount along with late charges this morning (approximately 3 hours prior to this phone call). He basically toldy husband that he needed to pay the next payment who h is due in two weeks. He said we were not considered current until we paid it. He then asked my husband for my work number several times and after my husband did not give it to him--the guy asks if my husband could call me on 3 way! Ummm why? Then he tries to get my husband to go ahead and make another payment. Finally my husband went off on him and hung up. We will be going through our credit union on our next purchase. Love Toyota...but they have a lot of work to do with their financial services dept!
made additional 2 payments and they never adjusted the maturity date, the payment amount or the number of payments left. When I called they basically told me that I would have to continue making payments of $ 407, - even if the car is already paid off. The lady on the phone cut me off whenever I wanted to say something, I think at one point in time I started with the same question about 5 times and never got passed the second word. I believe that they are trained to cut people off when they try to ask questions.
Same issue. Toyota Financial, now hiding behind the name Lexus, is a nasty, disorganized, dishonest company with a mediocre car. Trust us unfortunate Toyota owners - avoid this company like the plague.
I am going though the same crap with them right now! Back in march my husband and I decided to refinace our truck. We got it back in 2008 and have had it now less than two years. We have been paying WAY more than the payment that was due in order to keep it way ahead in case we ever needed to skip a payment and to get it paid off early.
When we called for a pay off amount they said it was 6, 296 which sounded off to me so i talked to an account manager and she explaned that with us making such large payments that we have paid it down that much. She sent me the paper work in an email that i printed off for the bank to show the pay off amount. So we went right to our bank to get a loan to pay off that amount for a lower payment. A week later into april now the check was taken by them. After that we got paperwork telling us congrats for paying off our loan, all tha paper work to turn over the lien and title tranfer to the new bank. Here it is May and last week they sent us a check because the check the other bank sent was more than the pay off so they sent a refund check. Well today mind you this was early this morning after i pick up my husband from being out to sea for 3 months they start calling mine and his cell phones back to back and leaving VM.
Well I call back thinking it has something to do with the title paperwork and maybe something is wrong. They start YELLING at me that my payment is late and if I dont pay now they are gonna come repo the car. Then I tell them we sent a pay off check from another bank and the lady I am speaking to starts lying her butt off saying she called my bank and talked to them herself and they said they would allow for it to go from a refinace check to a large payment check. UH HELLO my or my husband can call our bank and talk to them about things on our account! So when I tell her I want to talk to an account manager she starts yelling at me more and just screaming at me. When he gets on the phone he says the pay off amount the quoted me was wrong and i still owed them almost 14, 000!
So now they think I am going to pay them plus pay the other bank that we got a loan on the car with as well! Two payments on one car I DO NOT think so!
I will be taking this to the navy legal/JAG office about this little matter!
i had a toyota lease and when i had one more year to go i fell asleep while driving and had a accident the insurance made it for a total loss and paid the whole thing minus the $200 gap that i paid right away.. Then i applied for another car and the dealer told me i have bad credit i've known that i have never missed a payment so i checked it out and "TOYOTA PUT MY ACCOUNT AS A PAID CHARGE-OFF" they don't want to tell me the reason... i'm trying my best to get it off now and if toyota does this to you, make sure that you fight it to get it off don't give up till it's off i'll not stop till it's off they are "RIP OFFS"
I too have been a faithful consumer to toyota. In May of this year my husband and I paid our monthly bill with a money order. Never paying with a money order before I was unaware that we needed to keep the reciept. So we had no proof that we paid May payment. So they told us they would send out a paper for us to sign to put Mays payment at the end of our loan. Then June came around. We again paid with a money order. This time I kept the reciept. I was told that they never recieved the payment. So I had to pay 25 dollars of out of pocket expense to trace the money order. come to find out that not only did toyota financial recieve the payment, they also cashed it and did not credit it to our account. So since june i have been on the phone nearly every day with them. They told us to fax the paper to them that the money order company sent us. I did over 20 times. Ive talked to at least 100 different ppl most of them rude and uncaring to our situation. I have been told numorous times that someone would call us back within the hour, within the day, within the week, and no one ever calls us back. We get up to three phone calls a day from toyota telling us that our account is past due, but we can't get anyone to call us to tell us what is going on. They keep saying that they have never recieved a fax from us. I have sent it to at least ten different fax numbers that they have provided us with. I have faxed this paper in three times alone today. I have talked to fifteen ppl just today. I was told by two supervisors today alone that they would call me back within the hour. I spent five hours this morning on the phone with this company. Now they are putting our car into default for payments that they have already recieved and I have no clue what to do. This has taken a huge toll on my marriage, this has ruined our credit and in this economy credit is everything. We cant even buy a new washing machine because of the bad marks that toyota has put on our credit. I quit smoking five years ago and now because of stress smoke at least a pack a day. I cry almost every single day. I feel like toyota has ruined our lives, and it just doesnt seem like they really care all that much.
IF YOU AGREE WITH US LET US KNOW SOME WE ALL NEED TO COME TOGETHER AGAINST THESE COMPANIES THAT TAKE ADVANTAGE OF CONSUMERS...
i totally agree with you im not a loyal toyota customer like you but about 2 years ago i bought a 2002 toyota avalon things were ok til i was put on medical leave of absence from work then inspection time came on the car and the check engine light is on and it wont pass inspection i cant drive it or anything so i called them they want atleast 90% of the carpayment but the repairs are over the amount its for the 02 sensors of the car 200.00 for the part alone its crazy they would not even refiniance or lower payments take a lower payment til i get back to work and plus i am upside down in this car owing over 12, 000.00 on a car only worth 4000.00 im sending the car back i cant afford it no more it needs to be a law that really protects us from all these scams