TradingView’s earns a 4.2-star rating from 83 reviews, showing that the majority of traders and investors are very satisfied with charting tools and market insights.
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I had subscribed for an annual "Pro" membership on Aug
I had subscribed for an annual "Pro" membership on Aug. 26,2020 and my membership would expire on Aug26, 2021. Suddenly in October this year, I noticed that I was no longer a Pro member but moved down to the basic free account with limited features. When I emailed my receipt to Tradingview, their response was as follows: "We don't provide support via email. Please open a support ticket from the website. Be aware that we only support users with a paid subscription". Since the system doesn't recognize me as a paid member, it is impossible to log a ticket online. And they are not even willing to listen to my compliant via email.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bought a year subscription, rarely used
Bought a year subscription, rarely used. I decided to cancel the auto renew. Was charged again the following year so I contacted the company the same day and my bank as well. The money was returned. Now they contacted my bank and claimed that I did not request the return and took the money back by clearly lying to the bank that I had not contacted them. The reason they had to tell the bank that I did not contact them was because they have a 14 day policy for refunds but I contacted them the same day they took the money so that is why I figure they lied about that but its too coincidental for me to think that that is the exact time their system malfunctioned.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Two weeks ago I canceled the auto renewal for their services, yesterday 12/30 they charged $155.40 to my credit card anyway
Two weeks ago I canceled the auto renewal for their services, yesterday 12/30 they charged $155.40 to my credit card anyway. I actually had to login to my account and cancel their auto renew once again, and now I'm concerned they'll just keep charging my credit card again, and again and again. There is no way to reach this company! They don't have an email address, no phone number, no chat and their so called help center is completely useless. I've even stooped so low as to sending them a message through horrible facebook, a platform I NEVER use, and they didn't even bother to read the message! Now I'm having to close my credit card account to stop TradingView from charging me again.
The complaint has been investigated and resolved to the customer’s satisfaction.
But no worries, we found your account, canceled the subscription and issued a full refund. Kindly note that according to PayPal, who handles all payments for us, it can take up to 30 days for the money to be received on your side, depending on your bank. As a rule, it takes several days.
We hope to see you taking advantage of the TradingView Pro tools and features again.
Replied
Firstly, I tried a FREE trial(just used 5 minutes)on March 30 and did not notice the "paid plan is automatically activated if I did not cancel
Firstly, I tried a FREE trial(just used 5 minutes)on March 30 and did not notice the "paid plan is automatically activated if I did not cancel the trial within 30 days". Because I am not a local speaker, so I did not catch the tricky lines. Was that my fault? They should have provided the multilingual version. On April 30, I got the pending bill, then I canceled the trial immediately and told the bank. There was no delay, no damage to the company. But, they refused to refund. Then, I got the second bill on May 30. Because just one minute later after my cancelation on April 30, my account was weirdly re-renewed. Not to mention there was no email or notification to let me know I was renewed again. And I contacted Trade View promptly, they refused me again and again with an arrogant attitude. I hope they could solve the questions with understanding. THERE SHOULD BE MULTIPLE LANGUAGE AGREEMENT. THEY SHOULD SEND ME A NOTIFICATION OR EMAIL TO LET ME KNOW ANY CHANGES IN MY ACCOUNT.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sorry you had a negative experience with our service. Users can cancel trials and subscriptions through the Account and Billing tab on the profile page of their account. According to the logs, you cancelled your plan after the second monthly charge.
We understand you do not want the subscription, so we disabled it and refunded you the second charge. Unfortunately, we are not technically able to refund the first charge, because you already filed a chargeback through your bank and the money is now on hold until the chargeback process has played out.
Kind regards.
hello my name is JUAN SANTOS may hotlist hasn't been removed my system please restores the hotlist to my system thank you
I have tried to trade with different brokerages and keep getting non-tradeable errors. I've tried to find a customer support number but can't get in touch with a live person. I've looked up many videos but non have solved my issues. I've paid for the service and feel like I've been scammed
thought i had canceled my free subscription or trial and i was charged on my credit card, please refund me as i am not ready to be a paid subscriber, i dont even know how to navigate in your website
I could not find another place to contact you, please help
I am not able to take a monthly subscription to Trading Viewer its getting errors,
I am using a debit card from Saudi Arabia.
I invest 5000 in usd down then I get profit the amount . Become 5000 ti 7500 when I want withdraw the amount gone in pending
How can get my money
TradingView Reviews 0
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About TradingView
One of the key features of TradingView is its charting functionality, which allows traders to view and analyze data on a wide range of financial instruments, including stocks, currencies, futures, and options. The platform provides an array of tools and indicators that traders can use to create custom price charts, including customizable technical indicators, backtesting tools, and extensive drawing and annotation tools.
TradingView also has a large and active community of traders and investors that share their ideas, strategies, and analysis through the platform's social network. Users can follow other traders and investors, review their trading records and ideas, and share their own insights and opinions on the markets. TradingView is also an excellent platform for education, with trading courses and tutorials available to teach new traders the fundamentals of investing and trading.
Another powerful aspect of TradingView is its market analysis feature set. The platform provides real-time market news, analysis, and commentary from a wide range of sources, including industry experts, professional analysts, and financial journalists. Traders can use this information to identify opportunities, form trading strategies, and track the latest trends in the markets.
In addition to its wealth of charting and analysis features, TradingView is also known for its robust mobile app. Currently available for iOS and Android, the app allows traders to monitor their portfolios, track key indicators, and receive real-time alerts about market changes and relevant news events.
Overall, TradingView is a platform that is designed to meet the needs of both novice and experienced traders alike. With its comprehensive charting tools, powerful analysis resources, and social networking features, TradingView is a popular choice for traders and investors looking to stay on top of the markets and make informed trading decisions.
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Overview of TradingView complaint handling
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TradingView Contacts
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TradingView phone numbers+1 (614) 259-8877+1 (614) 259-8877Click up if you have successfully reached TradingView by calling +1 (614) 259-8877 phone number 52 52 users reported that they have successfully reached TradingView by calling +1 (614) 259-8877 phone number Click down if you have unsuccessfully reached TradingView by calling +1 (614) 259-8877 phone number 323 323 users reported that they have UNsuccessfully reached TradingView by calling +1 (614) 259-8877 phone number+1 (833) 247-1523+1 (833) 247-1523Click up if you have successfully reached TradingView by calling +1 (833) 247-1523 phone number 0 0 users reported that they have successfully reached TradingView by calling +1 (833) 247-1523 phone number Click down if you have unsuccessfully reached TradingView by calling +1 (833) 247-1523 phone number 0 0 users reported that they have UNsuccessfully reached TradingView by calling +1 (833) 247-1523 phone number
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TradingView emailspcrosby@tradingview.com98%Confidence score: 98%partners@tradingview.com98%Confidence score: 98%security@tradingview.com98%Confidence score: 98%Supportsupport@tradingview.com98%Confidence score: 98%Supportwidgets@tradingview.com97%Confidence score: 97%
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TradingView address470 Olde Worthington Rd Ste 200, Westerville, Ohio, 43082-9127, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Most discussed TradingView complaints
Firstly, I tried a FREE trial(just used 5 minutes)on March 30 and did not notice the "paid plan is automatically activated if I did not cancelRecent comments about TradingView company
Firstly, I tried a FREE trial(just used 5 minutes)on March 30 and did not notice the "paid plan is automatically activated if I did not cancel
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