TradingView review: Long and short position tools not working like they used to

I have been paper trading for 4 months and I have just noticed a week ago that TradingView's Long and Short Position Calculator Tools are rigged. I can no longer place a Limit Order with a set entry price( I always set a stop and target price as well) that I desire and set, but instead the tool enters me into a trade at Market Price. I had contacted customer service via the chat box and their answer was that the tools enter me into a trade at a better price then what I had set. This is not how they worked before and this is not how it should work. I decide my entry point not TradingView. I had sent several additional messages to try to understand what happened, but it has been a week and no answer.

Was there a software update? Do I have to reset a button? I don't know because there is no number to call and chat is not responding. Very unprofessional and very disappointing. I have a Pro Plus paid account and so does my husband for $29.99/month, but we will leave TradingView for Thinkorswim if this issue is not resolved quickly.