Transfast
Reviews and Complaints

Money was transferred to me here in Ghana and the agent told me to make charges in order to receive the money…He refused to answer my calls after making the charges…I’m only a student trying to make things work out for me in life please…I just want to receive my charges back please🥺…I’m now financially broke now because of the incidents

Money not received yet i sent it 23 jan 2022 Saudia Arabia to Pakistan.My TF no.is [protected] Please solve my issue Transfast Team

Haven't received my cash sent on 30/09/2021 to my bank account

TF CODE : ID02014419
NAME : SS TRAVELS
Address : Bus stand road, Jayankondam, Ariyalur, Tamilnadu, India. PIN 621802.
ON 31.07.2021 I am try to get Trans fast cash withdrawal service in the above mentioned branch, but they are asking extra payment for for processing, it is above the invoice amount.
TFNO: 33TF017940306
Amount has to be received after transaction charges is actually 24862 INR but I received only 24612 INR. They deduct 250 INR as extra charges for every transaction. Kindly make a note of it and take action against it.
Thanking you.
Regards,
R.VINOTHRAJ.
+91 [protected]

India ka bank merge hone ki wajah se paisa old ifsc pa successful ho gya hai jisko new ifsc par send karna hai karib 1 month ho gya lekin abhi paisa nhi pahucha account me
Tf. Pin 33tf105332556
A/c [protected]
Old ifsc. Orbc0100805
New ifsc. Punb0080510
Please paise ko fir se account no wahi aur ifsc new par send kare.
Thank-you

If you have money with this scam company, you should report on chargebackguaranteed, info they will help you to get all of your money back.
I invested over $100, 000 on their platform and when I tried to withdraw just $6, 000 from my account they refused. That was very suspicious and later they stopped responding my calls. I had to just report to chargebackguaranteed and get my money back from these thieves.

I transferred a sum of 12000 SAR from Saudia Arabia to India (Cash to Account) on 2nd September 2019. The amount has still not been credited into my Indian account.

I use this service every month but this time the amount is still not credited.

The TFPin is : 33TF610554058

Please help resolve this at the earliest.
My email id is [protected]@gmail.com
Mobile: [protected]

Please change the spelling of the name of my receiver which is jovenie Taday to Joevinie Taday Sender: Ed Michael Espanola Receiver: Joevinie Taday which i have sent last August 6, 2019 7am Philippine time . I need your immediate response on this matter please replied me back for it was already delayed for 2 days. SENDER: ED MICHAEL ESPANOLA [protected] RECIEVER: JOEVINIE TADAY RECIEVER NUMBER [protected] SENT AUGUST 6, 2019 REQUEST FOR THE CHANGE OF SPELLING OF JOVINIE TADAY TO JOEVINIE TADAY. Thank you I am waiting for your immediate response on this matter.

RECIPIENT & PAYOUT
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TRANSFER SUMMARY
Send Amount105.00 USD
Receive Amount5, 325.60 PHP
Delivery SpeedFASTRACK
Exchange Rate1.00 USD / 50.72 PHP
Estimated DeliveryApr 25, 2019
Transfer Fee4.99 USD
Total Payable109.99 USD
May-Belle profile
Kindly send the screenshot of the error please?

Transfast held up a transaction because of their Compliance Department flagged it for no reason. They called me while I was busy so I couldn't answer. I called back and their customer service had no clue and transferred me to compliance. This department is absolutely worthless. All they do is block at random transactions. And for the dumbness reasons. So I explained the transaction, though it is not any of their business. The agent said he will bring it to a supervisor and they will call me back, which they never did. Then I found a message they sent when I couldn't answer the first time. They wanted a copy of my identification. The problem is they already have it on file, the agent location took a photo of it when I did the transaction. Another transaction I did, the agent at a different location copied my ID. Really, how many times do they need the same information!

I'm writing this to attract the attention of the Transfast Management regarding the Disastrous Experience I have during my last transaction (33TF795727317 • December 22, 2017).. This Transaction HAS NOT BEEN COMPLETED yet and it's been 10 days since this transaction was initiated.. I've contacted several times with several Customer Support representatives (Rhea, Emmelyn, Daydin - All of them are in CC) and none of them could follow up on this issue and provide any update.. Every time I contacted the Customer Support Team, I have been provided the same stereotype response that "We have released the money from our end" and to my utter surprise, there's NO FOLLOW UP with the Offshore Team in India or the third party middle-tier whoever is involved in between to ensure the money is successfully transferred. As a result, this Transaction (33TF795727317) is still NOT COMPLETED even after 10 days.. I have scheduled payments in India which have been severely impacted due to this lapse and I don't know whether I would ever be compensated by Trasnfast for the same.. I've been using Transfast for the past couple of years (starting November 2015), and I MUST ADMIT, due to the disastrous experience I had this time, I would require to look for some other reliable service providers (And trust me, there're several of them available in the market). I'll raise this issue to the consumer forum and would leave a stern negative review in all the forums possible so that I can inform all prospective consumers regarding the experience I had..

I tried to reserve a room and got a call from their rep. I said that my profile name was from my hotel and that they want me to give them my first and last names. The rep told me that everything is ok and I can use her name.
So it's been 3 weeks since I paid my money, the hotel didn't get it and there's no opportunity to refund. I wish it was so easy to reach them via phone, but nobody picks it up. That's not funny.

Before you decided to choose Transfast for transferring money internationally you should be aware of the possibility or your identity being accessed and stolen!
On January 28, 2017 a data breach of the Transfast client database occurred which resulted in a full scale identity theft. The result of the identity theft has led to many hours of work, and phone calls as I continue to tread though this nightmare. You should be aware that if this happens to you, you should not expect more than a simple apology from the Transfast team.
The web and database security that Transfast has in place obviously did not prevent this from happening.
A member of the security team at my home bank which is not associated with Transfast has confirmed that the fraudulent hacker has all of my personal information now which can be used or sold to other hackers which can potentially cause problems for me for the rest of my life.
I am now having to pay for a service to monitor all three credit bureaus (Transunion, Equifax, and Experidian) to help prevent the hacker(s) from doing more damage.
My request to speak with a manager at Transfast has gone ignored. The only person I have been able to speak with is Joann at [protected]. She has been apologetic and polite but obviously does not truly understand the havoc that a data breach of this kind can cause in one’s life. She has deactivated my Transfast but says that they will NOT delete the account altogether.
Update February 7 2017
Transfast has replied to my complaint which is below, under the dotted line.
THAT IS ABSOLUTELY FALSE. Their Account Security Team DID NOT CATCH ANYTHING. IT WAS ME THAT CALLED TRANSFAST as soon as I received an email that a new recipient was added and that a $1000 transaction has been scheduled. I do not believe Transfast has a separate “security team”. I have repeatedly asked Joann at Transfast to provide me with a manager contact and direct phone number to the manager. She will not do this! It took Transfast 2 days after I contacted them to recognize that a fraudulent recipient had been added as well as recognizing on Monday that the $1000 transaction had been scheduled. I had called them at least THREE times prior telling them about the data breach. For Joann to say that the perpetrator simply obtained my email address to get in my account is ridiculous. They also would have needed a password, etc. That is why I have maintained that a data breach has occurred due to their substandard security.
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Reply from TRANSFAST
Published 18 hours ago
Dennis,
We are very sorry to hear about this experience, we have a history of holding our customer’s information to the utmost importance. It seems as if someone was able to gain access to your email which is related to your Transfast account. We are happy to hear this fraudulent transaction was caught immediately by our Account Security Team. Your account has been deactivated so there will be no transactions permitted moving forward. If you would like to discuss this further, please contact us at [protected]@transfast.com
Thanks,
Your Transfast Team

TRANSFAST.COM is a perfect fraud. They kept my money for 14 days illegally by asking for salary slip and bank statements in the name of compliance and security. They think they have best smart security /compliance officers than FBI. Painful experience. I will NEVER EVER use this service anymore. These guys should be banned. Advertising as AWARD holder but from useless. Need to talk to a better attorney. I guess they are involved in some kind of money scams. complained to BBB already. will advice everyone to avoid this TRANSLOW - SCAM.

Please don't use Transfast. They will cancel your transaction without any valid reason. I had to send money to India on urgent basis the transaction was successful through their website and I got a email after one day that the transaction has been cancelled. The email did not mention the reason for cancellation.When I called Customer Care they were not also able to give me the reason why my transaction was cancelled. Also the other reviews posted on the web are very bad. Please be cautious and don't use their service.

I recently made a transaction using TRANSFAST and I must say it has been my worst experience so far. I have tried almost all other websites to transfer money to India, but this time I used TRANSFAST. The transfer status is still says available after two weeks still my money is not credited into my account. I called the customer care numerous times they said it's with security department, days passed, nothing happened, saying it is in account review. I do not understand why do they need so much of time. Now, I don't know when will I actually get my money deposited in my bank account.

DONT USE TRANSFAST

I started using transfast few months ago. I was so excited with the services they offer, I used to receive money in my Indian bank account in barely few hours. Lately I remitted money again and i dint receive money for days, With lot of follow-ups it took more than 5 days to transfer the money. The customer service is so poor, it takes hours to get hold of representatives and ask then when should I expect my money. Finally I got an answer that my funds have been put on hold, as the they had selected my account in some random fraud check or something. Having no option I had to agree and trust them, they assured me it won’t happen again.

Just a week after the above incident, I used the service again to transfer $1500. Again the money was not remitted to my Indian account for 5 days, stating the same reason of random account verification. Annoyed with the service I asked them to cancel the transaction and refund me my money. They had already withdrawn $1500 from my account on Feb-18. The representative told me it will take another 5 days for funds to revert back. I was totally frustrated with their random account verification thing and continued with getting my money back. I was supposed to get $1500 back in account in next 5days. With so much follow up with them and frustrating calls with their reps, I got my money back on March 20.
They just caught hold of my money for more than a month. They stated all fake reasons of fraud and account verification. This is the most disgusting service I have ever used. They just lure for initial few transactions and then will just keep hold of your money for as long as they wish. There is no credibility in their service. Please be aware of this before you make any transaction with TransFast. I have my bank statements as a proof of how fraud they are in dealing with customers.