Travelgenio
Reviews and Complaints

I totally understand you guys have a hard time. But you should have had a protocol system for an urgent situation. One of my flight is within 72hours, but I have no idea how to contact travelgenio.

I made two reservations with travlejenio but I request for cancellation two of them because of COVID-19. I hope that you could help me because the due date of one of them is really close.
I would really appreciate if you could help me.

1.
reservation code: [protected]
reservation number: ozzw8k

2.
reservation code: [protected]
reservation number: KL8KJP

I want to make sure that I can get a full refund. Please check my status and let me know what should I do.

Thank you.

My name is Junho So
E-mail is [protected]@koea.kr
My reservation code is [protected]
I received an email saying that it was cancelled and canceled on December 27, 2019. By the way, your company has not refunded even after 3 months.
When will you give me a refund?
If you don't give me a refund within a week, I will start the legal dispute process.

The card that I paid for is Bc Visa Debit.
The Bank name is Citibank
The card number is ~2557

In march, the airline canceled the schedule unilaterally. It is said that the refund will be handled by travelgenio. However, I contacted the travelgenio site several times, but I could not hear any answers. I want to know the result of the refund process. Then I wait for your answer.

Reservation code : P9NNW7
Email : [protected]@gmail.com

Hi, i'm korean.
I booked my first family trip to CUBA with Travlegenio.
Inc - mexico-cuba

We hade to cancle this plan cuz my family infected in COVID virus, and the airline cancled our flight plan first.
We have no CHOICE!, we cant even go in to the Mexico, cuz they closed door to korean, and cuba also!
I sent them messages several times, and explained our situation. But they said that they cant refund our plan. how unbelievable!

We can't move here in korea, we cant buy any new tickets, hello? Mexico said, NO ENTRY KOREAN. then how can we go in there?

A Future plan? That reason why they can't
"Unfortunately" refund our plan?
Our plan is directly next Month.

I paid almost 1500 €, is it possible? They just gonna take our money.
This virus gonna stay longer here, until Sommer, They dont care that we infected or not. or they welcome new infected people.

Several weeks ago, I bought the ticket via Travelgenio hoping to return to my home country due to COVID-19 incident. as quickly as possible. However, few days ago, my airline, Aeroflot, notified me by call that my flights have all been cancelled due to the government's official announcement that they will close the national border and prevent internationals going in/out of the country. Therefore, customer service team provides me with an advice that I should request the full ticket price refund from my agency, namely, Travelgenio. So, I requested Travelgenio a refund via request form, but althought several days have been passed, they did not reply me, neglecting the rule that they should reply via the contact form within 24 hours for silver level customers (I'm a sliver level customer). I called Travelgenio again and again and waited for long hours hearing the voice that it may take some time to connect to customer service team. However, I failed to even speak to customer service team since they did not answer the call. No reply on email and international call at all. I understand that they might be busy due to an incoming calls, but at least, they had to notify me with the cancellation of the flights and offer a guide with regards to such a situation. If I didn't call my airline, I might have not known about the flight status since Travelgenio does not state that the flight has been cancelled. So frustrated about their customer service.

I bought from here 2 tickets. Route is from Novosibirsk to Incheon, each

airline is S7 and Aeroflot the departure date is 1st April.

Airline said i can get a full refund of the 2 tickets because this is not

cancelled by me, due to Covid 19, but Travelgenio is not refunding my

money...

I hope they are more professional and not scammers...

I tried to join you for 20 hours without laughing. but never answered! I received an email from airline, my flight got changed and canceled so I wanted to cancel and refund them. but you never answer ! are you running away I sent twenty emails for my cancellation and refund. where and how can we get in touch with you ? where are the money that travelers paid ? immediately check my reservation and cancellation. -> VPGTRS

I received a cancellation email from…
I received a cancellation email from Treble Genio on February 28th.
It was also very difficult to contact and I received an email.
However, I haven't even heard a proper explanation, not a refund.
Is Spain or Europe so relaxed?
It has been a month since there is no way that the card cannot be refunded. I can't even mail or chat, so I suspect it's a ghost company
I will never buy it again here. I was very angry.
Because of this, the company is not working properly.
It was canceled because of the corona virus.
It is said that all fees have to be paid.
There is no real common sense.
I want a refund right away.
The reservation number is IMH5NA.

Since Aegean airlines canceled my flight schedule, I could not find not only schedule, but also any direction how I can get the refund or change. About this issue, I talked with Aegean airlines and they told me that Travelgenio will give us full refund.

However, one of the workers in the call center of Travelgenio did not step the process, but she required fee for the refund, despite the fact that it is definitely an involuntary cancellation.

Also, I called again and the other worker told me that she can not do anything, because my flight schedule is in April. It means that they work with tons of papers, not with any of computer systems. If they cannot do anything, I am wondering why they are receiving phone calls.

And they yelled and they hang up while I am talking. I think Travelgenio does not have any service manual of phone calls or workers could not get the service training.

Moreover, I have sent E-mails several times to C/S department though, Travelgenio did ignore my E-mails, and when I sent to Urgent department, they gave me warnning "Do not send an E-mail until 3 days are left".

Think about it. How can I wait since
they have not given me any of certainty or assurance about "full refund"?

Has anyone else had a similar situation with Travelgenio? Could you please kindly help me to get full refund? Your help would be highly appreciated.

Hello
I revervated Austria ticket in Travel2be
But i must cancel this ticket because of Corona 19
Im from korea
My ticket number is "IM0ZDE"

But this Travel2be dont say anything
So i cant do anything
Help me

OK, Im really pissed off with their policy. I sent an e-mail asking about getting a full refund for my flight to Istanbul and they havent been responding back for more than a week. Sorry guys but this is very unprofessional. I understand the situation, but also some generic e-mail saying "we will reply back asap, please have in mind that we have a lot of inquiries" would mean something. A lot of people I know have been forced to cancel the flight due to COVID and EACH AND EVERY ONE OF THEM got at least the feedback from the company. My booking code is [protected]. My flight is on 10th of April.

I have now emailed three times and left a complaint on this complaint board twice with no response.

My connecting flight has been changed and gives an insufficient amount of time to make changes from one plane to the next - it only gives 15 minutes! That is impossible to taxi in and make it across the airport!

AIRLINE BOOKING REFERENCE: VS/ER5EFB

Please contact me ASAP to rearrange the connecting flight:
lansberry.[protected]@gmail.com

I'm complaining about replying and commission fees.

I booked a ticket through travel2be.
I got a booking mail. But I was not sure about it. Because my account balance is not changed. So i asked travel2be to check my booking.
But they answered too late...and suddenly
My money was taken only 57dollars.
It's really weird. Because it's not flight fee...

i mailed many times for money back.
But they kept saying same sentence...like a machine.. just" pay money "only this.

They doesn't listen to me and sort it out

On 21th I've got a mail from Miat Mongolian about unilateral ticket cancellation.

In this case, I know that I can get a full refund, but I never got any comment about it from Travelgenio.

For your information, this is the reservation information.

Reservation number : O9GWRC

TICKET:169-[protected] - LEE MINJI
TICKET:169-[protected] - JUNG CHAEYEONG

Card no. Master Card / 5123 **** **** 4042

The previous complaint has not been resolved so far, and the company did not give me any contact. Just a sentence back here just want to fool me.
https://www.complaintsboard.com/travelgenio-b119354

Customer satisfaction is the lie of this company.
After I complained again before, it was deleted.

Please refund the full amount immediately and pay me the financial loss.
I will not give up until your company apologizes to me.

TravelGenio I don't understand.

I reserved a ticket to Vladivostok in April.

However, as Russia ordered the entry ban in April, it requested cancellation.
All because of the Corona19 virus.

But Travel Genius says it is not refundable.

It was a request for a refund on a Russian entry ban order, but Travel Genius says he can't help.

Are there people in the same situation as me?

If you have, please contact me.

I had terrible inconvenience due to your customer services wrong information. I have sent an email to "cust.[protected]@travelgenio.com" my email address is "[protected]@hotmail.com" I NEED YOUR SOONEST REPLY WITH MY FULL REFUND. I CAN'T WAIT ANY LONGER. I HAVE BEEN WAITING FOR 3 WEEKS BUT YOUR TEAM KEEP SAYING JUST " WE ARE WORKING ON THIS BOOKING" MY BKNG: GAKFWO

Requesting refund from Travelgenio for canceled flight due to COVID-19. Booking code: UDJRQE. Informed by airline company that the flight has been cancelled and that Travelgenio have to give the refund. I have emailed Travelgenio several times but not responding to email correspondence. Very appalling customer service and a disgrace that they are taking advantage of their customers at such a time as this. Travelgenio - give back our refunds!

Hello.

I would like to make a complaint since the current situation with Corona Virus my flight to Japan has been cancelled by the company and and it's impossible contact Travelgenio to solve this issue. I tried to call them and get in touch and it's literally impossible. I would like to get a refund of my flights since this is a especial situation and not my fault I can't flight.

The booking number is Nº[protected].
Reservation code: KYZQJA.

The money invested in this flight it was a huge effort for me. I hope through this I can get a refund of my flight.

Good morning
I have been trying to contact travelgenio for many days now, as our flights have been cancelled by the airlines then surely we are entitled to a refund and if not please reply to my emails or answer a phone call so we can rectify this situation.
Booking reference... BQUMCG. £ 2105.34 = 3 flights.
I have contacted my insurance company and also Swiss airlines as well as Singapore airlines. All which say the travel agent is responsible. Transgenic are impossible to contact and I have been trying for days/ weeks. They contacted me to get in touch about our flights which of course I am doing every day now still to no avail. I have enquiry ticket numbers starting from the 20/03/2020 and emails which I have sent. Please can I have my money back it's a great deal of money to our family and we were meeting our son who we haven't seen for many years.
Many thanks
Mrs Alison Wilson.