Travelgenio
Reviews and Complaints

I've been around the world more times than I can count, and I've used my fair share of online travel agencies. However, I must say that Travelgenio has provided me with the worst and most dishonest experience I've ever had. Even though their flights might seem cheaper, I would strongly advise against using them. I'm sharing my experience here so that you know what you're getting yourself into if you book with Travelgenio. I only wish I had read the many negative reviews before I did.

The issue: I received an email stating that the route for our flight was no longer serviced by the airline, and the proposed new itinerary was 30 hours long with 3 layovers. The flight I booked was less than 23 hours long with 2 layovers. So, I felt that any new flight should be on par with our booking in terms of time traveled and number of stops. Below is my experience dealing with the Travelgenio customer service people when I called to make what I feel is a simple and reasonable request.

Day 1: The first time I got through to a customer representative, he greeted me in English, and when I proceeded to provide my booking code and explain why I was calling, he asked whether I could repeat it all in Spanish or Portuguese. Hmm... I restarted in my basic Spanish. He understood the situation but said that I should check with the airline directly. I replied that we booked and paid Travelgenio, so therefore we'd rather they look into the new itinerary. After that, he said he needed to check in with the airline and get back to me. He also promised a call back from an English-speaking customer representative to give me an update on my new itinerary within a few hours. Never happened.

Day 2: After 24 hours, I tried a few times to call the help line again as our flight was imminent. The number just cuts off after 10 minutes or more waiting on the line. The 3rd time it worked! And I got through to an English-speaking lady. I had to explain the situation again, and I got the same response. In short, her script was we need to check with the airline, and I need to speak with my supervisor... We will get back to you today. Again, no call back.

Day 3: After another 24 hours of not hearing back from anyone from Travelgenio and our departure date around the corner, I called again. Got through to an English-speaking customer representative and proceeded to have the most irritating phone call ever. This time the script changed.

1- I was told that I had confirmed the new 30 hours long itinerary and therefore no changes could be made. The flight was final. I provided no such confirmation, and after 10 minutes of back and forth with the customer representative, I was unable to get him to provide me with evidence that I had.

2- I asked to speak to his supervisor. He said that this decision was made with the supervisor. After I insisted, he said the supervisor was in a meeting. I said I'd hold, and he said that I won't be speaking to the supervisor.

3- By this point, I was in total disbelief and having spent 20 very unpleasant minutes with someone who was making stuff up, I asked how long a refund would take. After being put on hold for 6 minutes, he came back online and told me that it would be up to 3 months! I don't have $3,500 lying around, so this effectively meant that I couldn't cancel my flight with them and book with another agency.

So, after this 3-day ordeal, I'm trapped into flying with Travelgenio, and I'm expecting an absolutely horrid start to my holidays with the flight from hell. #travelgeniosucks

I had to cancel my flight to montreal on 06/07/2021 for me and my disabled son.

Air canada accepted to cancel and reimburse our flights that i booked throuh travelgenio;

but travelgenio never reimbursed me.

I would like to get reimbursed.

My reservation number was WME7ZC, my ticket number was [protected] (name letellier epouse mancel catherine). The ticket number of my son was [protected] (name mancel hugues).

The flights are the following: bruxelles montreal ac833 14h50 - 16h15. The return flight is montreal bruxelles 19h55 -8h40.

Many thanks in advance for your response.

I've a flight booking made from you, under E ticket # 618 [protected]. Here are 2 booking # to assist in your checking ZDZGXQ & J8KM2C too

My concern is the Free check in baggage allowance.

I have called Scoot Airline, route KUL to Sin, was informed there is no Free baggage allowance, however it was clearly stated on the Ticket there should be 1. I haven't call the other 2 airlines.

Kindly verify and confirm Free check in baggage allowance for the whole itinerary under 3 different airlines, kindly state the baggage allowance weight and how many piece are allowed for all flights.

Dear Sir/Madam.

Ticket no. [protected].

I would like to get my legal refund for the ticket purchase for my wife's booking

Ref. VYTVSQ dated 27/01/2020 The Australian government has now been assured by Qantas to refund all canceled flights during the COVID-19 pandemic.

The ticket was issued in my wife's name VISITACION CABUSAO

Qantas booking reference is WW45HF

The cancelled flight was QF513 28/03/2020

and QF 19 Sydney to Manila Philippines

Purchase price Aud.897.80

Please do not hesitate to contact me if you need further information.

Qantas advised me to contact you.

Sincerely

Ole jonsson e-mail [protected]@yahoo.com.au

Subject: Urgent Request for Refund for Cancelled Flight

Dear Travelgenio,

My name is Saeed Sharifi Zad. On March 8, 2022, I was charged an amount of $1751.91 from my credit account for the purchase of a Turkish Airlines ticket for my brother, Omid Sharifizad. The ticket number is [protected].

Regrettably, after the purchase, the flight was cancelled. Although I have informed you via email, I have not received any positive response from you yet. Moreover, I have called Turkish Airlines several times, but to no avail.

Given the challenging times we are facing, I urgently require a prompt refund of the amount. I kindly ask you to take this matter seriously and keep me informed about the current status.

I am currently residing in Melbourne, Australia

I await your prompt response.

Best Regards,

Saeed Sharifi Zad

Travelgenio Booking reference [protected] cancelled flights.

We are owed 658.93 pounds and we are still waiting for payment.

Travelgenio have failed to communicate meaningfully about the claim for compensation or given any time estimate for payment.

We have sent at least 5 claim emails/ letters in the last 3 1/2 years.

We are Richard A Dawson and Thanaphorn Intanujit Dawson

Our payment details are RBS account name Richard A Dawson

Account number [protected] Sort Code 16-23-17 Leeds Park Row A UK

I bought tickets from bucaramanga to miami, and they changed the itinerary in such a way that it was impossible for me to use them, they were taking off at the same time the same day from different cities, as you can see in the attached supports, I request the money back for involuntary change on my part and they said that they were going to give me the money back but they had to wait for the airline to give the money back to them, after several months of waiting I contacted directly with the airline and they told me that they never received the payment from travelgenio as you can see in the attached, I have appealed the BBB, to several entities, and no one helps me or gives me an answer, I want my money back for tickets that I never used.

This travel agency, Travelgenio, is a complete disaster. I had a terrible experience with them when I was trying to catch my flight to Tunisia with Royal Air Maroc. The problem was that the name on my plane ticket was not the same as the one on my passport. They had switched my last name with my first name, which caused a lot of confusion and trouble for me. When I went to the airport, the airline staff told me that I had to call my travel agency to fix the problem.

So, I called Travelgenio right away and explained the situation to them. However, they were not helpful at all. They told me that it would take days to make a change on the plane ticket and it would cost me money. I was willing to pay, but they still couldn't do anything to help me. I was going to lose my flight, which cost me $1250, and the hotel reservation that I had made for $2000. It was a lot of money that I had saved for months to make this trip happen.

I spent two hours on the phone with them, trying to solve the problem, but they were not able to help me. I was deeply sad and frustrated because my vacations were ruined. I had to return home without even getting on the plane. The day after, I called them again to see if they could help me, but the guy on the phone was very arrogant and told me that it was my fault because I did not check my ticket. I did check, but I couldn't know that there was a mistake because it was my real name that was showing.

For example, my name is Fanie G..., but on the ticket, it was written as G... Fanie. There was no indication of surname or given name, so I couldn't know that it was reversed. It was impossible for me to catch this mistake. When I asked to speak to a supervisor, they wouldn't let me, and they showed no empathy at all.

Luckily, I know a lawyer who is willing to help me with this situation. According to him, Travelgenio should give me a refund or at least compensate me for all the problems that I had to face. I will do everything I can to get my money back because this agency ruined my vacations. I would never recommend Travelgenio to anyone, and I hope that others will avoid them at all costs.

Hey guys,

I just wanted to share my experience with Travelgenio (travelgenio.com). I recently booked a trip with them and unfortunately, it did not go as smoothly as I had hoped.

Firstly, I had some issues with desynchronisation. Three passenger names were missing in my onwards journey from DEL to HYD on 11th Dec 2022. I reached out to their customer care team, but I did not receive any response. It was frustrating to say the least. I am still waiting for them to resolve this issue and I hope they do it soon.

Secondly, I faced another desynchronisation issue with my return journey. According to IndiGo Airlines, my HYD-DEL (TK 4705/6E2106, date: 30.12.2022) flight was cancelled. However, Travelgenio/Turkish Airlines claimed that the flight was just delayed by 5-10 minutes. This caused a lot of confusion and fear as I had no confirmation that I would be able to fly back from HYD (India) to OSL (Norway).

Lastly, Travelgenio confirmed all passenger itineraries, but Turkish Airlines informed us that none of the itineraries were confirmed. They said that Travelgenio had failed to confirm them, which meant that all passengers were not allowed to take the return flight. This was a huge disappointment and a waste of time and money.

Overall, I am extremely disappointed with my experience with Travelgenio. It is their responsibility to talk to each airline and resolve any desynchronisation issues. As a customer, I should not have to deal with these issues on my own. I hope they take this feedback seriously and work on improving their customer care and communication.

I recently booked a flight to Egypt through Travelgenio for November 5th, 2021. I received a confirmation email with all the details of my flight. However, when I called on October 16th to make some changes to my booking, I was informed that my flight had been changed to November 6th without any prior notification. I was shocked and asked the agent how this could have happened. Unfortunately, the representative had no answer and could not explain why this change had been made. He suggested that I either fly on the next day or choose another day altogether. I was extremely disappointed and told him that I no longer trusted the company's service and requested a full refund. The representative immediately cancelled my trip and sent me an email confirmation.

When I asked about the refund, the representative informed me that it would take 2-3 months and that I would be charged a booking fee of around $60. I was outraged and told him that it was not my fault that the flight had been changed and that I should not be charged any fees. However, he hung up on me before I could finish my sentence.

I decided to call back and was put on hold for 25 minutes before finally speaking to a lady named Fatma. I asked to speak to a supervisor, but she told me that she could not do that. I explained the situation to her, but she insisted that the $60 fee was a management fee. I told her that it was unfair to charge me for their company's mismanagement. She said she would check with her supervisor and then hung up on me.

I am extremely disappointed with Travelgenio's service and the way they have handled this situation. I will now have to dispute the charges with my credit card company and hope that I receive a refund soon. It is frustrating that it may take 2-3 months to receive a refund, and I may not be able to dispute it if it takes longer than 90 days.

Overall, this has been a terrible experience, and I am lucky that I called earlier before my flight day. Otherwise, I would have been at the airport on November 5th, only to find out that my flight had been cancelled and I would have missed my nephew's wedding.

This company, Travelgenio, has been receiving consistently terrible reviews and it's not hard to see why. I recently booked a flight from Atlanta to Manchester for October 21st through their website on September 16th. I was away in the US from September 18th.

On the day of my flight, I caught the flight from Atlanta to Orlando where I was supposed to get a connecting flight to Manchester. However, I couldn't find the airline I was supposed to check in with. I had looked up the flight online beforehand, but the site I used did not seem to register any change. It turns out that Travelgenio had booked my flight with Thomas Cook and during my absence in the US, Thomas Cook had gone out of business.

Travelgenio had not informed me of this fact. If they had, I could have arranged alternative travel plans well in advance. However, I was now stranded in Orlando, needing to get back to the UK, but without a flight to take me. The other airlines that had been flying Thomas Cook passengers back had ceased doing so a couple of weeks earlier. I tried to call Travelgenio, but after waiting on the line for about ten minutes two times and being cut off without response, it became clear that they were not going to help. I have not received any real help from their complaints either.

In the end, I had a truly miserable travel experience and had to spend ?786 to buy another ticket home, money I could not afford, but which I had to pay because Travelgenio failed to inform me of my cancelled flight. To compound matters, they have been exceedingly unhelpful in response to my complaints. I have used Travelgenio on four other previous occasions as I am a very frequent flyer, but I will now avoid them and strongly advise others to do the same.

I gotta say, Travelgenio is not the best company out there. I mean, I bought some tickets for a flight back in May 2020, but then COVID-19 happened and the flight got canceled. So, I asked for a refund, but it took them over a year to even request it from the airline. And when I finally got the money back, it was only HALF of what I paid! Can you believe that?

So, I called their customer service (which was a miracle in itself, let me tell you) and asked them what was going on. After waiting for like 20 minutes, the lady on the other end told me that the airline only refunded half of the money (minus some 30 euro tax that Travelgenio applied for their "services"). But I knew that was a lie because I had spoken to the airline myself and they said they were refunding everything to Travelgenio.

When I tried to explain this to the lady, she just kept insisting that it wasn't true and that I should talk to the airline directly to get my money back. But that's not how it works, right? I mean, Travelgenio is the intermediary, so they should be the ones dealing with the airline and getting the rest of my money back. But nope, she just said there was nothing she could do and hung up on me.

And get this: one of their replies during the year of waiting said that they would contact me with more information if the airline didn't authorize a full refund. But guess what? They never contacted me.

So, yeah, I would definitely avoid Travelgenio if I were you. They're just not worth the hassle.

This company is a complete disaster! I booked a flight to Cuba through Skyscanner and ended up with Travelgenio. My flight was scheduled for May 2020, but due to the pandemic, I was unable to fly. That's when I realized that Travelgenio doesn't care about their customers. They didn't even bother to send me a confirmation email telling me that my flight was canceled. I had to contact the airline myself to find out.

I spent months trying to get in touch with Travelgenio. I called them multiple times, sent hundreds of emails, but got no response. Finally, after two replies, I was told that my refund would be processed by August. However, I later found out that Travelgenio didn't even apply for the refund until the end of July. It wasn't until October that I finally got confirmation from the airline that my refund had been processed.

To make matters worse, Travelgenio hasn't contacted me since. They don't care about their customers, they only care about their business partnerships with platforms like Skyscanner. They reply to Skyscanner's emails, but not to mine. It's clear that they're only interested in making money and don't care about the people who use their services.

I strongly advise everyone to avoid Travelgenio. They're nowhere to be found. They don't answer their phones, and they don't reply to emails. They took thousands of euros from me and disappeared into thin air. It's outrageous!

My next step is to push Skyscanner to remove Travelgenio from their platform. They need to take responsibility for marketing this company. A quick search online shows that there are thousands of people in the same boat as me. Skyscanner needs to do something about it before more people get scammed by Travelgenio.

Hi, my name is John and I recently had a terrible experience with Travelgenio. I booked a flight with insurance from Vancouver, BC, Canada to Copenhagen, Denmark on July 18th, 2022, with the intention of catching an 11-day cruise with Princess Cruise Line headed to St. Petersburg, Russia. Unfortunately, due to the ongoing conflict between Russia and Ukraine, the Princess Cruise Line had to cancel the cruise to St. Petersburg.

I immediately contacted Travelgenio to change my flight from Copenhagen to Heathrow, London, which IcelandAir flies to. However, the agents at Travelgenio were not helpful at all. They refused to submit a Waiver to change the destination to Heathrow, even though Icelandic Air said that a waiver was all that was necessary to re-route my trip.

I spent six hours going back and forth between Travelgenio agents and IcelandAir, but the Travelgenio agents had a difficult time telling me my IcelandAir Reservation number, which I needed to be able to discuss with IcelandAir my situation. Eventually, after several different telephone calls, reasons, explanations, and excuses, IcelandAir agreed to change the flight, but the Waiver needed to be initiated by my travel agency, Travelgenio. The agents at Travelgenio said that I would have to get a Waiver from Icelandic Air, they would not write a Waiver, even in light of the War that had broken out.

I was extremely frustrated with Travelgenio's lack of assistance, especially since I had purchased insurance. Despite my repeated requests, the agents at Travelgenio were unable to write a Waiver or to get me to a Supervisor or Manager who would write a Waiver. Although one of the Travelgenio agents said he would escalate, no one ever returned a call to me from Travelgenio.

Overall, I was extremely disappointed with Travelgenio's customer service. Despite the fact that I had purchased insurance and the situation was beyond my control, Travelgenio was unable to provide me with the necessary assistance to change my flight. I would not recommend Travelgenio to anyone and will be looking for a different travel agency for my future trips.

This travel agency, Travelgenio, has been a complete nightmare for us. We have been trying to get in touch with their customer service for days, but it's been so hard to reach them. We have two booking confirmations with them, one for two adults and one for a child. Unfortunately, part of our return flight got cancelled, and we were notified about it. They offered to rebook us, but we had to leave a day earlier than planned, on July 27th. We agreed, and they assured us that we would receive a new ticket, including the rebooked flight, within the same week. However, it's been 16 days, and we still haven't received anything.

Every time we call Travelgenio, we get the same response: "Don't worry, we're working on it." But each person we talk to gives us a different timeframe for when we'll receive our reissued ticket. And now, when we call, they're extremely rude and refuse to work on our ticket. At first, they told us not to worry because the rebooking process takes time, and we're guaranteed the rebooking of the flight. But now, they're saying that we don't have any other option but to get a refund, which will take 1-3 MONTHS to receive. How is it possible that they took our money in one day, but it will take them 1-3 months to refund it?!

We've spent thousands of dollars on this travel, and they're holding our money, making it impossible for us to look for other flights. This is completely unacceptable and disappointing. We wouldn't recommend anyone to book with them. If we could give them no stars, we would. We're shocked at the blatant disrespect and lack of care for travelers. We don't understand how they're able to operate like this. We're not asking for anything for free; we paid our money, and they can't even help us.

We urge anyone thinking of booking with Travelgenio to reconsider. You'll only end up with a headache and a high risk of not being able to make your travel. We're devastated that we probably won't be able to make our trip after taking time off from work and making other arrangements in the country we were visiting.

This company is the worst service provider I have ever encountered. First of all, they didn't send me my tickets or booking via email until three days before my flight. Can you believe it? My money was taken immediately, but I didn't receive any confirmation until the last minute. I couldn't find any contacts to call or write to, and it seems to be their company policy, as I saw from other people's feedback. So, I decided not to waste any more time and bought the same tickets directly from Turkish Airlines' website. It was important for me to have the same date of the flight.

After a day of searching, I finally found an email address for Travelgenio and wrote to them along with Turkish Airlines. However, I waited for two days without any feedback. Nobody answered my email, but Turkish Airlines called me and told me that it was Travelgenio's issue, so they would take care of it. And what happened next? Of course, nobody called me from Travelgenio. So, I finally found a phone number and called them. But, I had to wait for 30-40 minutes each time I called them to be connected to an operator. In total, I spent nearly four hours waiting on the phone. It seems like I'm not the only one who has issues with this company!

After a few hours on the phone, they finally managed to send me my booking details. So, to avoid losing my money, I changed the dates on the other tickets that I bought directly from Turkish Airlines' website. But then, I received an error message on the site, saying that my booking on Travelgenio was cancelled! Turkish Airlines asked Travelgenio to cancel my booking because I would be using the tickets that I bought directly from their site. Travelgenio was supposed to contact me to inform me about this, but of course, they didn't. So, the day before my flight, I lost my two tickets and 500 euros! I had to buy a third ticket, which cost me 300 euros more.

And you know what? Today, Travelgenio reimbursed me the money, but it was 60 euros less than what it should have been. They didn't even offer any compensation for the few days and the health problems that I had to endure. Nobody even said sorry! This was an ugly service, with no feedback, no compensation, and only a negative experience. I wouldn't recommend this company to anyone. Keep away from them! In the 21st century, you can have excellent service for the same amount of money.

Travelgenio is a company that claims to be an agent for booking flights, but in reality, they are nothing more than a scam. Their website looks like it was made in the early 90s and is full of fake information. The buttons to print your tickets don't work, and the buttons to make changes just open a webform that all link to the same place. There's no way of contacting customer services, and I don't actually believe they have any customer service.

The autoreply to the webform advises the user to contact the airline directly, something they are literally being paid to do. It's what an agent is paid to do, but Travelgenio cannot be bothered to provide any customer service. To make matters worse, airlines will not make changes if a flight was booked via an agent, so you're stuck in limbo.

They will not refund cancellations, despite it being a legal requirement. Ignore their 'no refund' disclaimer, this is actually illegal. You cannot take money from someone and then not provide the service. It falls under a few regulations in the UK and EU, one of which is distance selling regs.

The owner of the company is a con man who lives in Spain and has made millions ripping people off. He has no intention of ever providing the services he is claiming to offer, and when this company is shut down, he'll just set up another one. He and everyone that works for him is absolutely awful at what they do.

They're not on social media because they know that they would be slaughtered, because they are well aware that what they are doing is illegal and fraudulent.

I have reported them to the police in the UK for fraud and to their regulator, however I imagine I'm not the first or last, these scammers just close down and set up again a few weeks later under a new name. It's a shame that companies like this exist, preying on innocent people who just want to book a flight. Stay away from Travelgenio, and don't let them scam you out of your hard-earned money.

Hei

Min klage går på ovennevnte reise hvor vi ved ankomst Heathrow 13 mai ble informert om at WF var sluttet å fly fra denne flyplassen i Mars måned. Dette er ikke eg blitt informert om. Neste fly fra London var neste dag, å dette fra Gatwick. Vi måtte derfor bestille nye flybiletter, bestile drosje til Gatwick, bestille hotell ved Gatwick, i tillegg til ekstra mat til fire personer. Totalt har eg lagt ut 17 000 NOK ekstra pga travelgenio sin mangel på informasjon.

I canceled my flight ticket back in 23.07.2022 12:06, ticket value 10.000kr. I manage to send them an email back in December, and had access to their website now it is down. I even got a confirmed email, the file below explain it more.

This is the only website I can file a complaint, seem a lot of people have the same issue here is it an act of crime?

I booked my flight ticket using travelgenio website. I booked on 27th of September 2022. Today is already May 2023. I have tried several times to reach out to travelgenio, per email and call. I have to claim this money with my company and without the invoice i can't. I read that many people already had problems which this website. I really need help here. Reservation no: [protected]

Hi, i had bought flights through this 3rd party online travel agent, however the flights were cancelled due to covid, travelgenio were uncontactable at this time and ignored all emails, at the time I contacted the airline directly and they informed me they could only refund to the agent, they told me to keep the tickets and call back when I was ready to reschedule the holiday and they could rain check the tickets instead.

I've recently contacted emirates directly to reschedule my the tickets and was informed that the tickets had been fully refunded back to travelgenio in 2021, the company has again ignored all emails I’ve sent about passing on the refund and don’t list any number to call.

Booking number is [protected]

Name: Steven wood and Marija wood