Travelgenio
Reviews and Complaints

I HAD BOOKED A FLIGHT FROM BUDAPEST TO MUMBAI ON 27.07.2019 VIDE TRAVELGENIO, BOOKING REFERENCE PCG5IJ
TICKET:589-[protected] - SHARMA PRATEEK
TICKET:589-[protected] - MASTA ADITI
Since the airways had cancelled all the operation, i had requested for the refund of the ticket.

Jet airways is claiming that travelgenio has not initiated the refund request for the this ticket. however, TRAVELGENIO is claiming that they have initiated all the formalities.
i do not know what is the confusion between the two agencies but it is clear that i have not received the refund for more than a month.

It portrays a very bad picture on the customer service front for both the agencies as i am constantly following up with both call center without any proper response.

Your are once again request to check up with each other for the exact status and arrange the Refund.

To whom it may concern,

I booked a Malaysian airlines flight from Kuala Lumpur to Amman on the 12th of June. This consisted of 2 Malaysian airlines flights: MH4501 at 2:10AM (from KL to Dubai) and MH 4531 (from Dubai to Amman) at 7:30AM. Ticket number: [protected]

When I reached the airport in Kuala Lumpur I was told that I will be flying with Etihad Airlines instead, and that the second leg of the journey, now EK903 from Dubai to Amman, will be at 2PM - 8 hours after my initially booked time. I was not made aware of this previously.

I would appreciate if I could be compensated for the 8 hour delay in accordance with your reimbursement policy.

Thank you,
Louay Salfity

dears,
i made booking but no confirmation till now, and money was deducted from my credit card as shown down from the screen shot can you please check and get back to me asap as i tried to call you no answer, and i send too many emails and there was no answer
you are horrible and the customer service is really one of the baddest ever and i will keep complaining till i get feedback or refund asap
please answer me as fast as you can i need to confirm my booking

We had booked a Jet airways flight on 26th of January 2019 for 2 people to Mumbai from Munich with a halt in between at Amsterdam. We were flying on 25th of May 2019. We were getting confirmation from travelgenio regarding flight till the last moment so we didnt even think about that our flight may have been cancelled. We got a last email from Travelgenio on 23rd of May saying that the flight is on time. Its that when I tried to do online check in we found out that Jet airways has cancelled all the International flights. It was such a shock and stress for us. We had to book a new flight straight away which costed us 3times more then the normal one as it was really important to fly. This is just unacceptable from the travel company atleast they could have informed us about the flights and now we need the refund for the flights. This is worst customer service I have came across. From Henceforth, I wont be booking from any travel company anymore. Looking forward for the answer. Thank you for your time.

I found out myself that my flight was cancelled when I heard Jet Airways was bankrupt. I did not receive any update or help from Travelgenio.

After speaking to one of their customer service advisers I have been told that I have to contact Jet Airways. Jet Airways told me to contact Travelgenio.

I have tried contacting them several times on their customer service number, but was placed on hold or the line cut out. After a couple of e-mails back and forth with no answer to a refund what so ever I finally got a hold of them on the phone. They said they are waiting on a confirmation from Jet Airways.

Since then I still didn't hear anything from them... and still no refund! This ticket was almost 500 euros... so a lot of money. :/ TravelGenio please help ASAP!

I received modification of my flight itinerary from Travelgenio less than 3 days before my departure. I am faced with missing my connection as I now have one flight arriving at the time my next flight departs.

After speaking to one of their customer service advisers I have been told that all I can be offered is a refund that will take up to 3 months. A further call and they advised that they *may* be able to reschedule the flight but without a new e ticket :/ It's not very reassuring

I have tried contacting them several times on their customer service number, but you're placed on hold and the line cuts out. The departure date is imminent and I'm yet to hear anything from them.

TravelGenio this needs fixing ASAP. I have already emailed your customer service and still nothing.

COMPLAINT & REQUEST FOR A FULL REFUND

Customers: Elaine McCabe and Svetlana Galkovskaja

Booking Reference number: MNQKJJ

We booked flights from Dublin to Belarus with the airline Aeroflot. There was one stop during this flight through Moscow. It was a connected flight.

We checked ourselves and our luggage in as usual two hours prior to our flight we had no issues.

But when we were boarding we were denied boarding because we did not have two visas. One for travelling to Russia and one for travelling to Belarus. Firstly as a EU passport holder it is stated that you do not need a visa for Russia if it is a stopover flight and you are staying in the airport for less than 24 hours. Secondly, as an Irish citizen we do not need a visa for Belarus if we are staying for less than 30 days.

But due to a specific legal arrangement between Russia and Belarus you need two visas to travel this way to Belarus via Moscow.

This was not stated anywhere when we were buying these tickets. We believe this is selling a faulty product. We were sold something we cannot use. It is unreasonable and abusive to expect the customer to get two visas to travel to this county where if travelling via any other city in Europe you do not need any.

The problem is the route you have sold to us.

We learned from the Aeroflot staff that it is a constant issue and that training has been given to explain how we are wrong rather than to stop the causation of it.

On our specific flight four passangers were denied boarding because of not having the necessary visas. Two men which were business class were fully refunded but we as two women travelling economy class did not receive any compensation or care. We feel that this is highly discriminatory in many ways.

We were also told that they couldn't refund us because the flight at departed at this stage but the Aeroflot staff made the mistake of checking us in so we were oblivious to all of this.

This caused us both extremes stress. We were left to purchase tickets for the following morning at the highest price. We lost a lot of time on our holiday. We had to wait an additional 10 hours in the airport with no meals or sleep arrangements.

We feel extremely disrespected and discrimated against by Aeroflot and we are looking for full refund for our tickets and additional compensation for the cost occurred for having to buy tickets at the highest price to proceed with our life's arrangements

bookingagency - dont use them they are dishonest
I booked two tickets in jan 19 for flights between shanghai to hong kong, they money came out of my account that day, when we got to the airport on the 9th of may 19 our tickets were cancelled and we were told they weren't paid for!
When we got home, I contacted them numerous times emailing the bank statements with the amount and date whic clearly states on the paperwork of purchase. I have had rediculous repsonses eg: wrong email, they did not recieve the payment, after phone calles which most times I was on hold for 40 - 45 minutes then they would hand up. I finally found the sydney number, again a joke to deal with. Still no refund, have read 100's of bad reviews on them since. Only wish ihadread up on them before booking them. They are on a skyscanner travel network which I have used before without any issue, but travegenio are not a site anyone should use. We had to buy more tickets to get back to hong kong to come home which worked out to be $1200aud.

This flight (D2JVSA) has been cancelled by Jet Airways as everybody know. I called Jet Airways and said they send the refund 16th of April to the agents and I have a confirmation email from them. Travelgenio refused till today to return my money back, and all they can say is that it is not possible to make the refund until they have instructions from the airline!
Who save my rights, TRAVELGENIO?

Hello,
On the 19th of May 2019 at 19h50, my friend and I were traveling from Frankfurt airport to Prague Airport Ruzyne, the flight number was OK 537. We were surprised to know that the flight was cancelled while we were waiting at the gate. The reason was unclear. We were going on vacation to Prague and we were planning to spend 3 days there. Due to this cancelation, the plan has totally changed and we lost 1 full day in Prague. The price of the night in prague was non refundable so we lost money too. They reserved for us the next day a standby ticket on Lufthansa airlines . We were not sure we will be able to make it to prague until the last minute.. It was a very stressful and sad day. A friend told me that you can help me regarding this issue especially that i did my reservation via your website. Allow me to ask you for a compensation for all the mess this flight cancellation did. You can find attached our passports copies, flight and ticket numbers, boarding passes and the hotel reservations in Prague.
Thank you and Regards,
Lea Torbey

When is anybody going to read this email and deal with it. I am tired of getting the same email from a professional firm who ignores the content. I am ashamed to be associated with it and certainly will warn people about how you ignore my emails and the terrible way you deal with customers services
Louise Eustace
Payment info > LOUISESARAH EUSTACE paid by card 314.22 euro
Cancelled 13th May due to illness advised by doctor
Doctor`s Cert sent 14th May included.
Please refund this money as soon as possible as you have the info since 13th May without any satisfaction.
Louise Eustace Rosamma Nelluvelil
Subject: Cancel my booking
Text: Cancel this booking completely 15.5.2019 from Vienna to Chennai. No telephone was available over the weekend to change flights so i want to cancel everything with this agent.
Louise and Rosamma
-------------------------------
The booking code was FXMJ20 FROM VIENNA TO CHENNAI

BOOKED on 11.5.2019 AT 4.17 PM
Name / Passenger > Rosamma Neilluvelil
Payment info > LOUISESARAH EUSTACE paid by card 314.22 euro
Cancelled 13th May due to illness advised by doctor
Doctor`s Cert sent 14th May included.
Please refund this money as soon as possible as you have the info since 13th May without any satisfaction.
Louise Eustace Rosamma Nelluvelil

Booking number: TPKUKN

Dear Sir, Madame,

I have booked several flights on TravelGenio for my father and myself!
We also booked luggage, because we were leaving for 3 weeks! This has cost us quite an additional amount. Now we have found out - at the airport- that luggage wasn‘t included for our return flight and we had to pay again (to Air canada).

Before leaving I called the customer service of Travelgenio (10th May around 11:30am) and they did confirm (twice!) that our luggage was included both ways and even gave me my electronic ticket and luggage numbers, here following:

electronic ticket numbers
[protected] annick
[protected] annick
[protected] didier
[protected] didier

baggages
[protected] annick
[protected] annick
[protected] didier
[protected] didier

Turns out though, that we had 2 baggages per person for our outbound flight and none for our return.

I personally request a refund of the luggage I had to pay on our return flight to Air Canada!

Kind Regards,
Annick Goerens

Dear Sir/Madam,

Due to some emergency I had to cancel my booking on 03.05.2019.

Booking code Travelgenio:[protected]

Booking code Galileo: W5WVPM

Booking status:Cancelled

Type: Adult

Passenger: SHARVARI KETAN TAMHANE

Ticket: [protected]

Status:OPEN

Date: 30/04/2019

Contact name: KETAN

Contact surname: TAMHANE

Contact phone: (+91)-[protected]

I tried calling company customer care number (+91) 117 127 9011 but it is not working. So called up Malaysian Airlines Global Customer care number in Malaysia. The lady told me that she will put the ticket as 'Open' and that I can use it anytime in 1 year period. She said the status of the ticket would be 'cancelled' for now and it will become an open ticket.

When I was booking the ticket, there was a 'Fare Rules' tab/link, upon clicking it, it showed the ticket as '100% Refundable'. So I asked TravelGenio/Travel2be, will you be refunding 100% of my ticket? or will there be any small deductions? Kindly tell me the exact refund amount at the earliest and how soon the amount can get credited in my account? But till date I have not received any feedback.

Travelgenio or Travel2be doesn't have any office in India, their Customer Care number is NEVER working, they don't respond to your emails. Is it some fraud company? where do I find this company? How will I get my refund?

I need 100% refund as promised, on priority.

PLEASE HELP!

Hi I booked the flight jet airways from mumbai to toronto on 30th april, but the flight cancelled. I request for the refund to travelgenio and they still I didn't get any positive feedback. I callad spain office also. my ticket number is [protected], travel code 3z4r4w and ekahid is my reference. please do the needful.
Thanks.
[protected]@gmail.com

Since I booked our flights in February ref YWFMNS -we have had at least four schedule changes from the company. Even worse the connection times no longer work. I tried and tried to contact them and eventually got through and was told they would change the booking to the previous day so it can work. However no confirmation was sent and then I got another schedule change still with original departure date of 19/10/19 and still connections don't work.
I tried again and again to contact TravelGenio about this but always get cut off the helpline after holding for several minutes- so frustrating! and expensive!
There seems to be no other way to contact them aand I'm very worried about the booking as it is for a wedding in Honolulu.
I really hope you can help
Helen Macpherson

TravelGenio still continues making new victims

Headquarters‎: ‎Madrid, Spain
Founder: Mariano Pelizzari

Like many others I bought an online ticket with TravelGenio from Paramaribo-Amsterdam only to realize they issued a bogus ticket by email and never actually purchased the ticket from the airline. When I showed the emailed ticket at the airport the airline company SLM said TravelGenio never actually got/bought the flightseat from them.

I was forced to buy a NEW ticket at the airport, and at a higher price.

I am now attempting to obtain a refund from TravelGenio for the new flight purchased due to a mistake/scam on their part but I am being told this is not their fault and they can't do anything.

We've sent numerous emails and made many calls but are unfortunately getting the same answer: its not our fault, we will call you back (never happens).

This is a crazy scam. We want our money back (950 euro) TravelGenio!
How come TravelGenio is still in business as so many people have the same problems with them: taking money, issuing fake tickets.

Booked a flight in late April to Colombo however due to the Terrorist attacks in the city there were flight changes and had to cancel the ticket. TravelGenio never issued the full refund the passenger is entitled to! It has been more than a month!

Their customer service is absolutely despicable and inefficient, have been contacting them for the past month regularly to solve this situation to no avail.

It is unacceptable that a company takes advantage of unforeseen circumstances such as a TERRORIST ATTACK to scam customers and steal their money! Worst company ever!

Ticket number: #2426227
Passenger Name: Nilofar Aly

Due to a severe hospitalization, I had to cancel a trip Europe to Mexico. I submitted a request for reimbursement to Travelgenio, which was confimed in December 2018, indicating that reimbursement will be done within 3 months.
After 6 months, the reimbursement is not yet proceed nor answered any of my 10 emails to Travelgenio. Very disappointed and unnaceptable situation.

Never received confirmation email and can't get through to customer service .

Have tried the international and German numbers, each time I get put on hold and then the line just goes dead/hangs up after 10-15 minutes. TERRIBLE as we simply want to confirm if we need to book again or not...

Can we please have some advise as to how we can get though, as it states that it is a 24 hour/7 day service

I have been in contact with your company since the cancellation of my flight from Dubai to Singapore on March 28th, 2019 AND I HAVE NOT YET RECEIVED A REPLY TO MY 7 EMAILS.

I booked a return flight with Jet Airways through Skyscanner, from Dubai to Singapore. The flight was originally booked and paid for on January 31st.

The original flight was 9W537 with a stopover in Mumbai, with the final destination being Singapore.

On the morning of the scheduled flight, (March 28th, today).I could not check in online. So I rang the airline desk in Dubai airport to inquire about the flight status, to be told that the flight was cancelled and I "should have read the papers" to realise they were not flying in March or April.

My only email from Travelgenio was that I would receive my full refund within 30-90 days. However, I still have not received anything nor have they answered any of my 7 emails sent along with numerous phone calls. This is outrageous!

I have had such a terrible experience with your company to date, I really hope that this refund process doesn't prove to be a similar situation. I have already had to follow up on this refund in many previous emails.

The reason for sending this email outside of the original thread is that I fear my original thread is being completely ignored by your customer service team. I hope that this is not the case.

I truly hope that someone from your company replies to this email with some information for me, if not I will have to pursue legal advice on the matter.